Customer Reviews for U-Haul of Milpitas

6,634 comentarios

2395 Oakland Rd   San Jose, CA 95131
(@ Montague Expwy)

(408) 943-9191

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(408) 943-9191

2395 Oakland Rd
San Jose, CA 95131
(@ Montague Expwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything is perfect Brandon always and happy to help

pedro T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Good service Good people

Ziad A. 
Clasificación:
4.0

El cliente no dejó un comentario.

satinder K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
3.0

That truck was fully unsafe to drive. There is no way that truck should be in service. I will NEVER rent from uhaul again if I can avoid it.

Thomas O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aditya K. 
Clasificación:
1.0

The person helping me is very rude and not professional, Also they never answer their phone when you call them. Customer service is suck's I'm not happy at all. I'm not coming back again ever to that location.

Charlie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred Y. 
Clasificación:
5.0

N/C

Jithendra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT M. 
Clasificación:
3.0

Explain the price right and go over the days on rental if you don't use all the days

Toby G. 
Clasificación:
5.0

El cliente no dejó un comentario.

william S. 
Clasificación:
5.0

Great customer service - easy to deal with. Highly recommend!

Kenneth S. 
Clasificación:
1.0

The cabin was filthy and the smell of cigarettes was overwhelming. The air conditioning was going off and on through out the move. It was a nightmare driving through Arizona.

eddie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vinamra S. 
Clasificación:
5.0

Great service! Very convenient

Kabriel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
1.0

Crazy about the billing. No gas change but charged 56 for gasoline. Spam.

Lai W. 
Clasificación:
5.0

Everything is ok

pedro T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Alvin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nitalkumar P. 
Clasificación:
5.0

Brandon was quick,responsive,& very polite

COLLEEN M. 
Clasificación:
4.0

Uhaul charges customers 8$/gallon if they return the truck with less gas then picked up but they don't give a refund when they return the truck with way more gas than needed. Thanks for being greedy I guess

Farshid S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edison M. 
Clasificación:
5.0

the team was very helpful forgot their names but all n all very helpful and professional

james V. 
Clasificación:
5.0

Bit surprised with separate FUELING requirement...I thought the $0.99/mile is inclusive of the fuel!!

ANANTHARAJ T. 
Clasificación:
3.0

Experience was decent and location is conveniently located near my home. Although the rental center seems very short handed so the waiting time to get my rental and also to check-in (return) took much longer than expected. because I can see that the staff is very busy.

MICHAEL L. 
Clasificación:
5.0

Todos 

Jerry S. 
Clasificación:
5.0

Excelente

Victor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynde C. 
Clasificación:
5.0

Daniel and his coworker that morning were helpful and great customer service. Corporate online customer service messed up my reservation by changing it from self pick up to pick up w staff. I need to pick up before the office open. Lucky for me, although the office is not yet open, Daniel and his coworker were willing to help even though they were busy. Very much appreciated them.

Stacie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Huy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom N. 
Clasificación:
5.0

Representative was extremely polite, patient and thorough.

Adam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine L. 
Clasificación:
5.0

All good

Angela G. 
Clasificación:
5.0

Convenient location, courteous personnel. The only thing is possibly painting on the ground two lanes for equipment return so customers know there are two lanes and won't block the driveway.

Janis P. 
Clasificación:
5.0

Employee had to take a picture of my driver's license and then upload it to their computer system. Slowed everything down plus there is an issue with the confidentiality of my personal identifiable information since he took a picture of my drivers license. The computer system should be updated so the employee doesn't use his phone to take pictures of customer's licenses.

Richard A. 
Clasificación:
1.0

I have cheated by this location. They have changed me wrongly fuel & days. Do not trust this people. Please check out by yourself & make sure take pictures for fuel & odometer & time you return

Devendra P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica L. 
Clasificación:
5.0

Nothing. This location was great. The person who helped me was very friendly and explained everything in detail. I would definitely recommend this location to anyone.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kishor K. 
Clasificación:
5.0

The rep.on the counter was very helpful helping choosing what I needed

John M. 
Clasificación:
1.0

I was charged a special service fee of $30 a gas fee of $25, plus tax, even though I topped off the van as specified by the attendant. This more than doubled the cost of a short 2 hour rental - not even including the $20 I paid for gas!

Camilla O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madhusudhan V. 
Clasificación:
5.0

Great customer service from beginning to end

Son N. 
Clasificación:
5.0

El cliente no dejó un comentario.

jane A. 
Clasificación:
1.0

Very unhappy

SANDRA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dandin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jihpen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
4.0

write a internal program for employees so customers with appropriate and required data and information can do easy pickup to include emergency contact, billing address etc Promoting Insurance is ok but if a Customer has private coverage that should be sufficient or just decide how you want customers to demonstrate insurance coverage try a win win strategy so customers can do repeat business that they can afford or design insurance coverage plans or run Insurance coverage specials during slower seasons be innovative so customers can budget forecast to cover the insurance, rental each day, mileage and gas expensditures.

Veronica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Srinivasan M. 
Clasificación:
5.0

This location is the best by far. Brandon and Jose are totally EXEMPLARY! I've always rented at this location for the past few years.

Glory B. 
Clasificación:
3.0

The data what is written on my receipt or consent form is different from the actual reading of the milage and Gas, on the paper they mentioned the milage is 65358 but the milage displayed in the Uhaul is 77965 and even the gas they mentioned it has 80% of gas but the actual gas used displayed in the Uhaul is just one point above the Empty mark. Informed this to the person who helped me in milpitas branch his name is Jose

Akshay S. 
Clasificación:
3.0

When I rented I was given the correct key, but the wrong vehicle was connected to my contract. More than 5k mile difference. Luckily I checked mileage, returned to office and got everything corrected.

Angie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradford C. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen E. 
Clasificación:
5.0

Nothing. Great job as always by Uhaul

Jarrod G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudette R. 
Clasificación:
4.0

If the paper receipt can enlarge the words which describe the tools have paid for rent or the sales person to remind the customers pick up the tools at the same time to pick up the truck that will be great!

Ricky H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

Well run establishment with helpful service and clear guidance, much appreciated!

JUSTIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinay Purushotta S. 
Clasificación:
5.0

This was the easiest cleanest kind of service I have had in a long time I will always recommend this company

Rhonda G. 
Clasificación:
1.0

Again and again i have bad experiences. I was charged additional 132$ for no reason next day after I returned track. I asked manager if I been charged additional fee. He said- NO

Denys G. 
Clasificación:
5.0

El cliente no dejó un comentario.

christina D. 
Clasificación:
2.0

Fuel Credit given around around 17 $ less to match it to 1/4th level which costed around 23$ before starting the trip. While returning at 1/4th the credit amount given because of the fuel being less than 1/4th is less to match to 1/4th level just to start the trip.

Arjun T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
3.0

Equipment was clean and operated without issue but oil change message came on while I was driving it. There were also dents and other cosmetic exterior issues which did not interfere with my experience, but I had to make a note of them in the initial inspection as they weren't noted before. There were not a lot of parking spaces for regular cars when I came to check in. Not enough space for customers to keep their cars while renting. Other than that, driving was smooth for the size of the van. Great customer service - an employee helped back it out of the space before I took it.

Angie Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

christina D. 
Clasificación:
5.0

This was a great place, the service was great and they went above and beyond helping you which was very helpful, once again thank you

George V. 
Clasificación:
5.0

Taco truck in the parking lot

Chris C. 
Clasificación:
5.0

Nothing all perfect

Jose M. 
Clasificación:
5.0

Manager Brandon was very helpful. He made the whole process a great experience.

ian F. 
Clasificación:
1.0

The staff in this location are not friendly and customer focused , we left a piece in the truck and they did not inform us and decided the part is broken and put it in the trash bin. after 15 min of check out I stopped by and asked for the part and they said we put it in trash and we can not find it . That part worth around 100 $ !!!

Behnam A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Earlene R. 
Clasificación:
1.0

Showed up around 730am to do truck share for my 26 foot rental truck. Had a lot of trouble getting it reserved with the website and when I showed up I could not self checkout to pick up. I saw a man inside who I later found out to be named Daniel, who was opening the store. I understood it was before 9am on a Sunday but when I knocked on the window he barked at me and said to go away til 9am. He came out a few minutes later with a very bad attitude and continued yelling at me giving very unclear instructions of how to self checkout until he finally lost his temper and ripped my phone out of my hands and tried to figure it out himself. When he also couldnt figure it out he told me my truck was already taken by another customer and I would have to wait until 9am to see what he had available. Waited until 9am and then Jay Sahoma was working behind the counter and told me that Daniel gave me the wrong information and my truck was ready to go. Jay was very nice and helpful while Daniel treated me, the customer, like garbage.

Justin G. 
Clasificación:
5.0

Website for returns was glitching. Made the process a little stressful but after calling the number and the nice rep acknowledging my return was quite simple. See about adding a QR code on the key drop box

June Marie J. 
Clasificación:
3.0

I was not informed of the $20.00 convenience fee. I was asked by the store representative to drop the keys in the drop box since they were closing the doors around 7.00 pm when I reached the u-haul location. I was not told by the representative there will be a $20.00 convenience fee if the representative need to verify the vehicle the next business day

Rozario Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

My service representative at the front counter who handled my check in and reservation was first rate! Please pass on my compliments to him. Awesome customer service!

Michael E. 
Clasificación:
5.0

Thanks for letting us extend our rental!

Michael N. 
Clasificación:
5.0

Keep it up

Moiz M. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

yUPING H. 
No se han enviado comentarios para esta ubicación.

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