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Suresh G.Customer Reviews for U-Haul of Milpitas
Testimonials From Recent Customers
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There is only one person helping the customer and it makes a long queue and more wait time, they should have more than 1 person to help the customer. rest is all good.
senthil S.the self checkout option was not working. I had to go inside the store.
Vignesh Kumar K.I really wish the self checkout process could be done earlier. I didn't know I would need my passport or lease and the verification made it complicated. But when I came in and talked to the staff, they made it so easy! The staff here is incredible and definitely exceeded my expectations especially on such a busy day. Shoutout to the two gents working. Great customer service, great attitudes, and I'll definitely recommend this specific location in the future
Richard F.They charged me a ton for fuel charges even after fueling up and returning it in good condition. No response from the support even now. Unsatisfactory service.
Sai B.Mr. Halla was very nice and easy to work with. He explained my contract and the process was simple.
Rey C.VERY HELPFUL
Patti G.Absolutely terrible drop off interaction. The mobile drop off instructions clearly indicate to park the uhaul any where that does not block the entrance to the uhaul and to then continue the drop off process via the mobile phone. Once I arrived there was already a queue of trucks lined up for drop off extending out to the entrance and onto the road. As such I parked in a nearby empty parking space to continue with the mobile drop off. However a uhaul employee proceeded to tell me to park in the back of the queue of trucks which would've blocked the entrance into the uhaul itself. He proceeded to take the keys and attempt to park in the back of the queue, after realizing his mistake and that it would've blocked the entrance he proceeded to cut the queue and park in front of the line of trucks. Had he would've just told me to cut the queue and park in front of the trucks this would've been such a smooth drop off experience. After he parked the truck I asked if I could go inside to take pics of the inside and odometer to complete the mobile drop off process, instead he pretended not to hear me and did the drop off process himself leaving me there standing and wasting my time.
Jensen L.This is third time I rented from this place. Never disappointed. Great customer service and huge inventory of trucks and vans.
Atishay J.Great service. The transaction was quick and easy. Thanks a bunch.
Vincent C.Nothing - keep up the good job.
Kenneth K.Better parking
Joseph S.Great customer service, thank you.
Christopher A.Online Approval process is convenient but still takes 15 minutes
Romeo L.Make sure the employees ask if the customers need any thing to assist with the move
Jerrard P.Everyone is nice and helpful. Will recommend this location to friends.
Sy V.Guys attaching and detaching the trailer were awesome.
Fabian H.Fast transaction when i pick it up and when i drop it off.
Rommel D.Great staff, Brandon was super helpful
Melissa W.Using my mobile Android Samsung A52 can't complete the return truck process and got stuck at upload photo, basically, after Add Photo, the mobile app still show no photo uploaded. So I need to borrow another friend's iPhone XR to take photo and complete the truck return successfully. Please report this Android app bug to your Android app developer team. Also, 3 truck keys from other uhaul customers got stuck at return key red box, and I need to disentangle the keys and push all keys including my 4th key down the red box openings, so the return key red box needs to be fixed properly or replaced.
Chinwei Y.All good
Bart D.The receiving agent was not as attentive as the returning agent . Make me wait 5mns before attending to me with no explanation.
huy M.Maybe have someone at the front to answer instead of being inside a room watching videos. And at 30 minutes before close you guys made me go through the key drop off cause they didn't want to check it? Got charged 18 for gas when I fueled up at Valero
Michael L.If you're renting a pickup truck to pull a trailer or rental equipment make sure you get the $20 insurance that is offered. Places will not rent to you unless you have insurance on the pikup.
Kenneth K.Great
Hector G.Cashier was great!
Justin Y.You need more than 1 person - the mobile pick up folks had to wait while the one person was handling the regular walkin customers.
niharika K.Price per mile is hidden until checked out and reservation confirmed. It's not provide on the first webpage! Be up front please.
Kevin T.When I called the women I talked was very helpful . And the owner I believe (name tag said owner) was the person I talked to at pick up . He was also very help and also recommended a nice storage in Santa Clara that I later rented .
Alex M.My 1st truck had 0 miles to empty. No gas at all. As I drove across street to put gas the transmission sounded weird. Me thinking it's just cold drove it home 2 miles and transmission was slipping. Had to wait til next morning to switch out truck. They could of comped me for the $30 in gas I put into the 1st truck that I didn't get to use.. I always rent from this location with no issues. But I'm loyal so I'll be returning.
OLIVIA A.Everything went really well.I needed the truck for an extra day at the last minute and they were very courteous and accommodating which I really appreciated. Thanks for everything.
Johnna G.Where is the hazard light and indoor car light? That was super dangerous and inconvenient
Jane Y.I was told the per mile rate for Sunday would be $.89 on phone while reservations.. but it turned out to be $1.59
Mitul H.Denny the owner was great! will be coming back here from now on. thanks
Kenny G.I didn't receive my receipt via email so When I went to get a printed copy the guy asked why do I need a receipt? That kind of surprise me but I told him because I need to collect the money for it. Then he asked me am I sure I didn't receive an email told me to look into my spam told me to look into my trash I told him I have already done all this. can I get a printed receipt please. I finally gave him my phone and said here you looked in my phone see if you can find it. I didn't understand what I was getting such a hard time just to get a printed receipt for the trailer. Very bad customer service not a normal guy that was there don't know who this guy was. But definitely gave me a hard time.
David M.You asked for this review so here it is: Why is U-Haul absolutely SILENT about the pandemic of stolen U-Haul trucks? I rented a 20-foot truck, packed it with my *entire household belongings*, and it was stolen. Several people have suggested there are employees within U-Haul supplying names and addresses to groups that prey on people who are moving. In the U-Haul store itself, you see no warnings, no guidance, no technology (GPS unit?) that might help to mitigate this kind of theft and the serious trauma it creates. One can search the internet to find videos or other content that warns consumers about this activity. But not one word from U-Haul. NOT ONE WORD. Unconscionable. A few of the individuals with whom I had to work after this theft expressed some sympathy; others were prepared with the stilted, scripted (and vacuous) language that no doubt U-Haul provides them to deal with distressed customers like myself. Empty words, just like my empty truck. My truck was located 6 weeks later by the Santa Clara Police Department, gutted. U-Haul offered to hire two movers in our absence to move the remaining items into a local storage locker. The "professional movers" stored several large furniture items upside down, on concrete flooring, some of which had contents. Seriously?! And the photos provided by the aforementioned SCPD showed a number of items that mysteriously disappeared by the time my husband and I drove back from Canada to retrieve them. Again, more scripted apologies, weak excuses, and very little customer support. All in the name of the bottom line, keeping those profits strong, using theft and insurance policies to keep everything afloat. Well done.
John Andrew Z.Got an extra charge for fuel. Brought the 10ft truck with the same or little more of gas in the vehicle. Called store location and told to call customer service. Next available customer representative is available 50-60minutes
Jayfrey M.Process is too slow. Waited long in queue
EZGO Transportat I.Nada
Kenneth K.Streamline the checkout process. A scan of the driver's license would speed things up instead of typing everything in. CC I do was also typed in but that was only due to a system issue at the time.
Peter T.We will be back
Minh T.Just awesome all around customer service ðŸ‘
Leonardo M.The person working the closing shift was very rude and unhelpful. Didn't do anything to help checkout
Romir A.Confusing about whether or not to expect the extra items to already be in the vehicle.
Glen O.If this location had additional staff, the waiting time would be greatly reduced. There was only one person at the register and one person assisting customers with taking rented equipment.
Diladirgachew A.Keep up the good work.
Kenneth K.Customer service is good but the equipment that i rent the A/c is not working and the way to return the vehicle are not that organized because the day after i return the vehicle i receive a phone call and they looking for the equipment that i rent
Alfred A.It was easy to rent and well priced and the people were friendly.
Oswaldo C.I give high praise for professionalism shown by whole crew.
George S.They charged me twice
Eddie H.Great service nothing to complaints about
Tuan L.I am a bit concerned regarding customer information security since your service rep was using her personal cell phone to scan DL's. Three of your service crew said this is standard practice. I will monitoring for any security breach. You may want to change this policy.
Michael M.Great place to rent a Uhaul. Great and very helpful staff. Truck and trailer are always clean and ready. Gracias.
Thanh N.