Customer Reviews for U-Haul of Lynhurst

4,195 comentarios

5245 W Washington St   Indianapolis, IN 46241
(E Of I-465 On Us 40)

(317) 247-8101

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(317) 247-8101

5245 W Washington St
Indianapolis, IN 46241
(E Of I-465 On Us 40)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
2.0

Truck was extremely dirty floor mats were filthy no windshield wiper fluid if I knew this was the vehicle I would not have rented it but I was in a tough position very disappointed... Plus I thought it was gonna be quite a bit cheaper it was about $40 more than I was thinking.... or told...

JOHN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY P. 
Clasificación:
5.0

Quick and easy pick up and return. Very nice and knowledgeable employees, I love this place 😀

LISA H. 
Clasificación:
5.0

The gentleman at the location was professional, quick, and customer friendly. I felt like he was prioritizing my time while I was there. Quick great service. Would happily use this location again.

LEON P. 
Clasificación:
5.0

Good manager.

MARK M. 
Clasificación:
3.0

Not this location but I haul prices has risen . The dolly use to come with the truck. The prices have increased tremendously.

KESHONNA L. 
Clasificación:
5.0

The manager is great there. Hire the guy some help though. He didnt say that but I can tell he needs it.

MARK M. 
Clasificación:
5.0

This location is excellent!! U-Haul app is TERRIBLE! I was supposed to have a mobile check in at 9am inn Brownsburg and when I got there the app automatically switched me to counter checkin in at 11am! This does me no good when my helpers are hired from 9-11am! TERRIBLE APP!!

Mark S. 
Clasificación:
4.0

This was not the location I was supposed to pick up at but they helped me because employees at other location didnt show up to open the store! It was a nightmare!

RANDALL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raynita M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine H. 
Clasificación:
2.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
5.0

Great customer service, the general manager at this location is the kindest person, very patient and accommodating.

TAMMY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carri A. 
Clasificación:
4.0

The ball size for the trailer appeared to be 2 inches and I had a 1 7/8 inch ball. The attendant hooked the trailer up without checking this and I had the other ball in the truck and could have changed in minutes. Also, lighting worked but was intermittent.

PHILLIP D. 
Clasificación:
2.0

The first location that we were directed to. The user of the uhaul never returned it. We waited over 2hours which set us behind. Jake's was awesome. The 2nd location was very disappointing They were rude and they told us that we could drop the uhaul off at any location. We tried but we ended up going to our normal drop location.

KONI C. 
Clasificación:
2.0

The uhaul app and when you change locations on me. I should verify

Cory H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAXWELL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

I thought the people working at this location were absolutely awesome. They were friendly to everyone and helped make our rental experience wonderful. Thanks guys!

JENNIFER E. 
Clasificación:
3.0

Was told by an employee that we would get a refund to the supplies we didn't receive so hopefully they can make it happen because moving is expensive!

JASON B. 
Clasificación:
2.0

Make sure the A/C works in EVERY truck. Some people have to make long trips in these trucks. Moving is already frustrating sometimes and no air makes it worse. No one wants to make 30+ min drives in the heat when there is no a/c. Also, not just clean , but SANITIZE EACH truck after it is used. No one wants to get in and feel like the truck they are in isn't clean and filled with the germs and bacteria of the family that drive the truck before.

VASANTI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEL S. 
Clasificación:
5.0

I feel that we were way over charged. I am reading the receipt and it shows that we drove 62 miles, NO WAY did we drive 62 miles . We left uhaul and drove to 3737 Waldmere Ave (Gleaners Food Bank) 10 minute drive then delivered food to Billies Food Pantry 1754 W. Morris St. 12 minute drive and then back to u haul another 10 minute dr. So I defintely feel that we were over charged.

Brenda M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

OCHUOLE A. 
Clasificación:
5.0

Very easy. Quick. Nice people. THANK YOU

JACK J. 
Clasificación:
5.0

Not sure why I was charged $15 for fuel. When I picked up truck it had 110 miles to empty and when I returned it the gauge was over 120 miles to empty

MARK O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff U. 
Clasificación:
1.0

The appliance dolly was never put in the truck. He okayed me and told me everything was good to go.

JOSEPH G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
2.0

Due to a change in circumstances, I had to return the trailer within 4 hours after renting it. The location still charged me for two days. I understand paying for the 1st day, but don't understand why they charged me for the second day when they had the trailer back.

Thomas D. 
Clasificación:
3.0

They were ok. Not the friendliest but ok, then again it is the city.

Richard H. 
Clasificación:
3.0

I reserved a truck more than a month ahead, the night before I am to pick it up, I get a call saying they moving my time back to 3:45. When I get to the center, there are trucks all over. Additionally the truck had a half tank of gas, and the check engine light was in.

ROBERT C. 
Clasificación:
4.0

Didn't have my appliance dolly at this location

DON M. 
Clasificación:
3.0

Truck had no air conditioning. It was marketing as having air conditioning but then it didn't work. Made the drive very uncomfortable.

Bryan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STAFFORD S. 
Clasificación:
1.0

Took three days to find an employee that could install the hitch. Cost was $300 after given an estimate of $200. Very slow service. Need to hire more reliable employees. Traffic makes exiting lot very difficult. Location is not an area where you want to go too. Took 1.65 hours to hook up 4 wires. Took 2.1 hours to put 6 bolts in the hitch frame.

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
4.0

The back of the van was dirty when I picked up the van. But over all it was good.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT Y. 
Clasificación:
5.0

Drive up prepared and I was gone in 5 minutes.

Jeff U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela R. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON W. 
Clasificación:
3.0

Better customer service and more accommodating staff

Tanya M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB D. 
Clasificación:
4.0

No one explained the mobile return method and then the app wouldn't allow me to enter the miles. I called the store and she didn't know what was wrong so she transferred me to tech support. This was after 530pm on Sunday and no one was answering. I locked the van and dropped the keys through the door and left. Then they charged me for additional gas. Tim to look at other providers in the future

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN B. 
Clasificación:
1.0

El cliente no dejó un comentario.

BIRUK D. 
Clasificación:
5.0

We had to switch out a car trailer for a covered trailer. They were very accommodating and were able to do it for less than the going rate. Truck handled very well on our 1,000 mile move.

KURT Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

NILKA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEELEY M. 
Clasificación:
1.0

I wouldn't recommend Uhaul or utilize their devices ever again. They cancelled my reservation. Had my go all over Indianapolis to find a truck that I reserved two weeks prior. Go to a separate location for my tow dally on a different day! Tried speaking to cooperate and they just transferred me to anyone who'd listen but could t solve anything. Literally made my moving experience worse than it ever should have been. If I could rate them a double zero I would. Beware. They also tried over charging me. Horrible service and communication between one another.

Drake R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
4.0

Young lady was very pleasant even though it was really early on a Saturday morning. Linda

LINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
2.0

I sincerely doubt you can improve.

LOWELL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aran T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jassylia R. 
Clasificación:
1.0

Darius brown the Manager should try making sure he's correct before trying to over charge customers he tried to charge for 100 miles and only 9 was used I will never go back here

ALEXIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIDNEY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN C. 
Clasificación:
4.0

Make sure there's enough room to turn around a pull behind cargo trailer to park it - nearly got stuck returning it, and never got it even close to the spot.

EMILY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonny W. 
Clasificación:
1.0

They don't clean their vans out at all! Then TRY to charge you for the mess they didn't clean. WHEN ITS THEIR JOB ! IDIOTS! And an employee told me to “ calm it down “ lmao 😂😂😂😂 but over the phone of course. Clown

Allazae C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WALTER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDSEY B. 
Clasificación:
4.0

Don't let people smoke in the vehicle

Russell R. 
Clasificación:
3.0

Wasn't happy,bought the truck back two days earlier do I get some of my money back.

LARRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
3.0

The truck had a bad odor and was filthy dirty also my husband was not explained the mileage amount he would be required to pay prior to renting the truck .

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
4.0

So you know how you have that handy dandy gas efficiency meter? It would be nice if you could tie something into the gas gauge like that to display actual gallons used, so when it comes to filling up we don't under shoot or over shoot the gas gauge. And for the love of all that is holy, if the doors are tough to shut, as they tend to be on older models and heavily used types, please place reminders to close doors with a bit of force. Not all your trucks are like this. But it's an old vehicle thing. Your staff at this location are always so helpful too, tell them all to keep up the good work.

Laura P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Enrique F. 
Clasificación:
4.0

The people at the actual location were fine. Its the girl who called me shortly after i made my online reservation that pissed me off. She said that she was from Uhauls central office. She tried to tell me that the only location that had the equipment avaiable was Lafayette Rd. I asked her so Ill have to pay more for what type of truck. And that I had no interest in driving all the way to Lafayette Rd. The details of my reservation were for a pickup from the W Washington and Lynhurst location for 4 hrs. Suddenly what I originally wanted was available where I wanted to go. Why was it necessary for her to meddle in this at all? She accomplished nothing but looking like some kind of fool. Solidifying the fact that i truly will never do business with Uhaul again. Her name was something like Tynesha or Kyesha.

Barri O. 
Clasificación:
5.0

I had reserved and got confirmation to get a 15 ft truck, call to let them know I'm gonna be a few min late and they said we have no truck, this was on high school road location, person was very rude about it and didn't offer to help me at all. this is the seconded times this has happened to me. I was not very happy at all, why does it allow you to reserve a truck for there to not be one available? Called Washington st location and the guy said if I head over he can get me in a truck. The Washington st location, so we went there and they had one. They were very friendly and helpful. Luckily they had one. I don't know if I will use uhaul again tho since the site lets you schedule a truck for you to not get it. Bad customer service. Not happy with the ordeal at all. But very happy with the second location

jason S. 
Clasificación:
5.0

Buen servicio i bien atencio al cliente

FRANCISCO R. 
Clasificación:
3.0

The location was great but the quality of vehicle was not. The 26ft truck had some major power steering and brake issues. I was very fearful on my way back to drop the truck off.

JANETTE O. 
Clasificación:
1.0

I was over charged for a car hauler and will Never use uhaul again

jame C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanna H. 
Clasificación:
3.0

Problem one: The truck had some kind of construction debris stuck to the passenger side tire. It appeared to be some kind of tar like substance that made it very difficult to steer the vehicle. It was scary to fight to keep that truck on the road. The back of the truck had not been cleaned out and was full of construction type debris on the floor. I swept the truck out once I arrived to move my items. Problem two: I rented a 17 ft truck to move 17ft items and was told upon arrival that there were no 17ft trucks available.

MICHELLE C. 
Clasificación:
5.0

Stay nice and courteous

ANGELA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN N. 
No se han enviado comentarios para esta ubicación.

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