Customer Reviews for U-Haul of Lynhurst

4,466 comentarios

5245 W Washington St   Indianapolis, IN 46241
(E Of I-465 On Us 40)

(317) 247-8101

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(317) 247-8101

5245 W Washington St
Indianapolis, IN 46241
(E Of I-465 On Us 40)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Emily C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andre W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
3.0

What is the point of a reservation if you can change it on me without my knowledge, a notification to confirm isn't enough, make it more clear the time has changed. Had to drive 30 minutes out of the way for a different truck and it wasn't even there because someone else picked it up even though we had a reservation? Stupid system.

Kayla R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler G. 
Clasificación:
5.0

Nothing great quality

Shawn H. 
Clasificación:
2.0

My reservation was switched from location to location, twice. Driving me 30 minutes out of the way and back. (They said extra miles were included for the inconvenience). The miles are not the problem. The almost 30 minute drive there and back, with gs the way it is, INSANE. The original location I usually use uhaul through was 3 miles from my home, and never once had any issues like this. The truck was dirty and had oil or grease all over the inside. I had to clean the truck when I arrived home as I didn't notice it until it was all over the back of my clothes and was pointed out to me. While driving, intermittently, the traction control light would flash on the dash panel. I called in to see if it was ok to keep driving or if I needed to stop. I was told it was fine, it flashes from time to time when towing. When I got to my hotel that night, I looked it up myself; apparently when the traction control light flashes intermittently, it means that the traction control system needs serviced, or is getting ready to stop. I was driving from Indiana to New Hampshire with my 3 year old daughter in the truck. I did not feel safe. Joe, at the Conway location was AMAZING, and was horrified of what had happened. He put me in contact with the regional manager for New Hampshire as he said NONE of your experience should have went this way. Somehow also, after they moved my reservation, the rate went up almost $200 from what I was originally quoted. We/I use U-Haul frequently, and U-Haul really dropped the ball on this one!!

JONATHAN J. 
Clasificación:
2.0

I was moved sites a few days before pickup, then the new site didn't even have it ready. 24 hour pickup was not done, so I had to wait outside their office until they opened. Then, once I finally got it, they didn't have the dolly or moving pads I ordered, which they failed to inform me of.

Russell H. 
Clasificación:
5.0

The furniture pads were wet and unusable which was unfortunate. Otherwise everything was great!

Kimberly M. 
Clasificación:
1.0

They were very rude the guy at the desk was taking a nap when I walked in. When I returned the trailer. The guy wanted to argue with me about giving me a receipt when I returned the trailer. Called me a stupid cracker. This place is a shit hole and needs new management. Something needs done about this…

Darrin B. 
Clasificación:
5.0

Get that poor man running that store some help! He did a mighty fine job under some very busy circumstances.

Christopher H. 
Clasificación:
5.0

I had received confirmation that my pick up location was at Cadwells in Avon, IN. We drive there & there is no reservation for us. They look it up, and our reservation is in Plainfield but the location was closed until June 20th. So, we couldn't get our truck. We call another Uhaul facility in Avon & they were nice enough to get us a reservation at this location. It was such a mess. The representative I spoke to when making the original reservation assured me it would be in Avon. And, it wasn't. We wasted a good portion of our day tracking down where the truck was at. The gentleman at the Lynhurst and Washington location was very kind & helpful.

Amanda R. 
Clasificación:
1.0

El cliente no dejó un comentario.

KeAundra S. 
Clasificación:
5.0

Very helpfull, friendly staff.

Steven M. 
Clasificación:
5.0

Rental and return went good. Equipment performed as intended.

Ronald R. 
Clasificación:
5.0

The customer service team were speedy to get us on our way to a daunting task of clearing out storage. It was definitely worth, having to only make one trip, for 50.00.

joanna E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell T. 
Clasificación:
5.0

First time I will take an equipment with quarter to empty gas tank. Also attendant at location ( pregnant lady) should be more courteous to customers.

VERONICA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Get your online system simpler confusing and difficult to maneuver through with out getting kicked out… after two hour and by the time I almost got to where I needed to be I was at store

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen A. 
Clasificación:
1.0

They charged me for gas after we put more back in than was in when we received it.

Lannie F. 
Clasificación:
5.0

I wish I could remember the guy's name who checked me out but he was SO nice and gave me a great rate when the truck I ordered wasn't available. It's so nice dealing with such an understanding and nice guy.

Donna F. 
Clasificación:
1.0

Train the staff in customer service skills! Arrived at pick up time and one worker struggled to help another customer. She finally called for help after the line was backed out the door. I finally get to the counter almost 1/2 hour later and the manager was cold and non-apologetic for the long wait but he did step in to help the employee. In the middle of helping me, he walks off (without saying a word) and is on the parking lot talking to someone. I literally have to go outside and get him! I told him this was terrible service and we proceeded to argue back and forth. He claimed I came at a busy time of day (4:30pm). Well, if that was the case, why do you have a new or unskilled worker handling all the customers while you stand outside and talk! The manager really needs some training in soft skills and not just be a manager in name only! When I first approached the counter he said in a rather rude way; "Before I even get started on this it's going to be a $250 deposit. As if to insinuate that I couldn't afford it. This info does need to be on the website not taped to the window in the store. However, I watched him take a credit card over the phone to pay for another person's rental. The person whose credit card was used was not even in the store and he conducted most of transaction with the person on speaker phone! Who knew you could do that?? The staff moved with no sense of urgency even though people had been waiting and overall just not pleasant at all. Maybe they think people HAVE to use this company. Some people might but I don't, so I'll take my money where they appreciate the customer and at least display some customer service skills. Lastly, when I asked the guy was he the manager, he said yes. I just said okay, he obviously knew what I was thinking because he rattled off, "and my manager is so and so and you can call him"... apparently he has no issues with being called in on. Leads me to believe it probably happens all the time and nothing happens to him so I didn't bother, I just won't be back or use Uhaul again. The truck was filthy and had the previous renter's drink containers on the floor and cup holders. Good riddance!

Joy N. 
Clasificación:
3.0

Air conditioning barely worked. On a hot day and moving, it would be great to ensure that was working. Check engine light came on but was not an engine issue. The trucks should have more maintenance completed to ensure they are in proper working order.

nicole M. 
Clasificación:
1.0

Trailer was damaged and it did not snownio in initial pictures. The employee I dealt with that the counter was rude. If this was the only U-Haul I could rent from in the future. I just wouldn't rent from U-Haul. Lesson learned. Stick with the other locations I have used in the past.

Nathan H. 
Clasificación:
2.0

Charge/return transperency. Documentation of charges on drop off.

Eric M. 
Clasificación:
1.0

I didn't actually have a walk through with the U-Haul representative when I originally got the vehicle so I took a video of the severely damaged cargo van before I left. They also didn't give me any paper work or have me go over the coverages. I checked back in and the pictures they had of the car showed it was in perfect condition. Thankfully I had the original video. They charged me for damage waiver even though I declined it on my online reservation (probably because the car was severely damaged and they needed to get it fixed) I also took the vehicle back at 12:30 pm the same day and I had to call 24 hours after I brought the vehicle back for them to even close the rental out.

Joshua H. 
Clasificación:
2.0

We reserved a dolly a week in advance and we were told we could maybe drive to another location to see if they had one, but there was no answer at that location. The passenger door leaked, which was awesome in the rain. We were unable to drop off the truck near our destination and were required to bring it back to the Lynhurst location. Gas is nearing $5 a gallon!! I'm confused as to why we bothered to make a reservation for the things we needed in advance if they have no intention of actually having said items. Disappointing.

Sam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick A. 
Clasificación:
5.0

Always great to deal with at this location

Bill W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanita J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ryan B. 
Clasificación:
1.0

They gave us a very damaged tow dolly we weren't even able to us it. Waste on time and money

Luz L. 
Clasificación:
5.0

Very nice people there as they always helpful

Dennis W. 
Clasificación:
5.0

It was a horrible experience. I asked for one way drop off. I live in wabash, IN. 46992. The lady was new employee. She had difficulty with puter. She had to re-enter name and my info three times. She also said, oh we have location in wabash when I said I wanted one way drop off. Manager kept helping her. Check out was about 40 min. Upon returning to wabash I dropped trailer off at wabash location about 9:30 pm. The Indy manager said the late drop off would be ok. Two days later received call from John wabash manager. He said that the contract said return to Indy. It would cost double if not. Took off work early to return to Indy after hours. Received email saying a late fee if not paid within x number days. I was in Gatlinburg TN. i don't have credit card. I paid with cash. Today I drove to Indy to pay bill with cash. I called Indy number several times and sent email. NO RESPONSE. I called 800 number several times to no avail and the collection number and said call back during working hours which I did multiple times on three days. My experience is that you're not customer friendly. Especially if one is not tech savvy. Michael Weibel

michael W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bryan B. 
Clasificación:
4.0

Uhaul team member who checked us in (I don't recall her name), was very nice & efficient.

Lynn K. 
Clasificación:
5.0

Great friendly service Great helpful staff Would definitely recommend to everyone

Stacey W. 
Clasificación:
5.0

Receipt, I still didn't get my Receipt

Leshonda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
5.0

The employees were very helpful, professional, and kind. I would recommend this business to anyone.

PAM B. 
Clasificación:
3.0

I ordered 5 dozen moving pads and the location had zero when I picked up the truck

Robert L. 
Clasificación:
4.0

Tell customers when they make a reservation on the phone that there is a 250 dollar deposit.

Penny K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
2.0

After hour drop of process was very confusing and not easy, trailer wire would not stay plugged in and constantly quit working, it was a safety Hazzard. Store worker was rude and played on their phone while checking us in and paying.

cindy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

The ladies at this location were great! Super friendly and helpful. The truck was a non smoking vehicle and it reeked of cigarette smoke!! I tried to call to say I was going to be late and I got stuck in the automated call system!!

Catherine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN M. 
Clasificación:
4.0

I was supposed to have a dolly and covers come with my truck that I paid for and they were not given.

Kelley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah H. 
Clasificación:
4.0

The young man who helped me was outstanding!!

Darlene W. 
Clasificación:
3.0

Possibly parking in the back when returning your vehicle. I had to back out into the main road to be able to pull into the parking lot park because of the line of vehicles to turn in.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sir W. 
Clasificación:
5.0

Nice to see a franchise owner with pride in his operation. It is located in a tough neighborhood. He is prepared and professional.

Jeff B. 
Clasificación:
3.0

The truck was clean enough but didn't smell very good. I thought the deposit was very high, it used to be $100. Now I'm still waiting for the charge to drop off and the rental amount to be charged to my account. I think having to wait for the rest of my deposit amount it tying up my money that I could be using for other things. Hope that works out OK.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

Everything went very smooth.

Ronald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michelle G. 
Clasificación:
2.0

I got in the truck after picking up the keys and it was absolutely disgusting. Smelled like smoke, not clean interior with pieces of food all over the floor and the rear of the truck was even worse. Broken glass, pieces of bagel on the ground, crayons. Disgusting. I was supposed to pick up a U-Haul at Hines self storage in Plainfield. I confirmed with the owner of the place on Thursday. Even though he was going to be out of town he already had the unit ready for me. U-Haul corporate then called me Friday night and changed it on me. This made me have to drive an extra 20 miles and get charged the extra miles which is absolutely ridiculous. I shouldn't have ever had to pay the extra mileage especially after confirming with the owner the previous day. This isn't the first time either. Last time they changed the location pickup too making me drive an extra 30 miles and have to pay it. I will never ever recommend U-Haul ever to anyone. Over the last couple days I've been writing negative reviews on every website I can find in order to let everyone know my experience. Also I forgot to mention the lady from corporate that called to change my pick up location hung up on me after I questioned the pick up location. She said, “you either want the truck or not?” I said yes I need the truck. Right after that she hung up on me. Absolutely ridiculous!! Never again U-Haul. Never again!

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

debbie Q. 
Clasificación:
3.0

Lower your prices and get friendly people guys told me to drop it back there your good and told me to put key I'm dropping box and nothing else. But the people that was on the phone was nice

Brandon S. 
Clasificación:
2.0

I normally have had good experiences with uhaul as in general and the store location itself. This time was very dissatisfied. The truck issued was loud, drove rough, and the back was dirty. Old ripped boxes, grass particles, red strings attached to the side boards. The link the text sent me did not work and I could not upload pictures to show the condition. It kept saying there was an issue. The gentleman I communicated with was very professional and kind. No issues with the staff. They need to have the engine to that truck worked on.

Robin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
2.0

They assigned a trailer and hooked it up, then let us know that the specific trailer can't leave the lot. He then hooked another trailer up but the lights were not working. We then had to follow him to another location to get a different trailer.

Carrie S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Waleed J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chinedu O. 
Clasificación:
1.0

I was overcharged and was on the phone for more than 1 hr to talk to someone but nobody will answer

Gladys N. 
Clasificación:
5.0

Very friendly staff and streamlined process

Jeff F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
4.0

Problem is, when you advertise 6' wide trailer with ramp, the opening is not 6'. The opening with ramp is 57” exact! Please add this information to listing!

Michael D. 
Clasificación:
5.0

The only problem was the quote given to me on the phone was not accurate with the cost at the location when I arrived. You need to make accurate quotes on the phone to ensure someone can afford the cost when getting to the location. It was significantly more when I got to the rental location.

CRYSTAL C. 
Clasificación:
5.0

Darius is polite, kind, and professional. He will always have my repeat business

Margaret B. 
Clasificación:
5.0

nothing, the guy at lynhurst IN was super helpful!

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
4.0

I reserved and paid for a dolly and blankets ( the truck had none and none available when asked. I was moved to a different location for pickup 4 hours before my pickup and was promised a $50 credit which I have not received. Also still need credit for dolly and blankets that I paid for too.

Alex H. 
Clasificación:
5.0

Customer service is terrible

Ramon S. 
Clasificación:
3.0

Agent was rude, did not check brake lights or turn signals , complained that people who rent trailers always show up when it's raining, I T had stopped when we hooked up. I went to activate turn signals and he walked away. He made little to no eye contact. I hope it was just having a bad day. I doubt it. The eyes tell you everything This guy hates his job. He was an ass!

JAMES C. 
Clasificación:
4.0

The only issue I had is that the back of the truck had a sign that said if we cleaned it we would get 25.00 off which I mentioned to the clerk when I returned the truck. I did not get 25 off. When we picked up the tank was not on full, the cab and back were dirty with trash. The check engine light was on. Overall this truck would be the worst I've ever rented. I understand thats like the luck of the draw though. I do wish I would have gotten my 25 off though since we cleaned the truck of dirt and trash that wasn't even ours. Overall the checkout clerk did a great job and both people I dealt with were very nice.

Kristina A. 
Clasificación:
3.0

Very slow, had an appointment and arrived exactly on the dot, had two other people,. Waiting is long when have schedule and just their to pick up van.

Delisha G. 
Clasificación:
1.0

This was the 2nd time I have needed and asked for an appliance dolly on my reservation and when I picked up the truck was told they didn't have one. The gentleman who I dealt with seemed like he had much better things to do than deal with customers. Poorest experience I've had with uhaul.

James D. 
Clasificación:
3.0

Make sure the trucks are clean and the inside of the box isn't dirty and the uhaul of lynhurst in Indianapolis is rude and not really friendly

Josh W. 
Clasificación:
1.0

Second time this happens they charge me for insurance on a trailer. Didn't ask me or give me any type of paperwork.

Edgar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus O. 
Clasificación:
1.0

Pay better attention to their job and what they are supposed to be giving the customers. I had to go back inside 3 times and still didn't get the right vehicle I had reserved. Vehicle also had a headlight out. I will not rent from here again.

TINA L. 
Clasificación:
4.0

Thanks for good service.

Ro C. 
Clasificación:
2.0

Check equipment before handing to customer make sure everything work no check engine lights or nothing

Sade D. 
Clasificación:
5.0

very friendly

terry E. 
No se han enviado comentarios para esta ubicación.

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