Customer Reviews for U-Haul of Lowell

6,198 reviews

1614 Middlesex St   Lowell, MA 01851
(Limited on-site parking Street Parking available)

(978) 453-1755

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(978) 453-1755

1614 Middlesex St
Lowell, MA 01851
(Limited on-site parking Street Parking available)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I only had one issue and that was that I got charged for 2 days instead of 1 day of 15 inch rental. It did get fixed but it should not be overcharging customers

SIMON D. 
Rating:
5.0

Super friendly too!

JULIE O. 
Rating:
5.0

Heavier staffing during busy morning hours.

Stephen S. 
Rating:
4.0

The shop was a bit crowded, but the staff was excellent. They addressed all concerns and helped me when I left something behind. Overall the rental was great. Thanks

Leslie D. 
Rating:
5.0

Convenience, main phone contact office extremely accommodating finding the vehicle we were looking for. Equipment very well maintained!

PAUL F. 
Rating:
5.0

The 15 ft truck I had. Sounds awful and it needs to be looked at. Pushing on the gas and it's not moving . I I hardly move and the engine soused awe full . Not happy with the performance of it. The two women inside was very attentive and helpful.. I drove down the street to my new place. It was further to drive from your place and drive it back

DENISE H. 
Rating:
5.0

6x12 there is no easy way to lift trailer off hitch when returning at night and the lift dolly is put away. I had a very hard time.

EDWARD R. 
Rating:
5.0

Uhaul App didn't work well, but website worked great.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

LUCIANO JOSE D. 
Rating:
3.0

Make sure the vehicle is ready when it's supposed to be. Some people have a time constraint and need the truck for a specific reason at a specific time.

NATHAN T. 
Rating:
5.0

I requested a different pick-up location and was unaware that it was only a "request". I was not aware that U-Haul confirmed my reservation without a agreed upon pick-up location.

KEVIN W. 
Rating:
5.0

always have very good service with U-Haul, THANKS

DAVID B. 
Rating:
5.0

Execellent

Waldemar R. 
Rating:
5.0

Fast, efficient, courteous service. Excellent truck.

GARTH B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Great!!!!!!!!!!!!

SCOTT D. 
Rating:
5.0

Smooth process, easy pick up and return…..nice facility, however it would have been nice if I had been called versus emailed that the pick up location had been changed.

JOANNE W. 
Rating:
1.0

The staff was very friendly and helpful at the pickup location, but the overall experience was a shit show. Wrong trailer when I get there, waiting an hour for them to figure it out, didn't have the dollys I paid for so I get a shitty wooden one that broke. The trailer I end up with looks like it was hit with a damn air strike, comforting for a 3300 mile trip. Then get notified my drop off location has changed to one that is not 24 hour drop off which I SPECIFICALLY needed. Ended up parking the damn thing in the city for an extra night hoping it didn't get stolen. Shout out to the Oceanside location on mission that ACTUALLY was able to help me, owner went above and beyond and was super awesome. The generic customer service phone line operators were useless

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Good good good good

WELITON D. 
Rating:
3.0

They did not have the 10' truck I had reserve available so I had to settle for a van. There were 4 10' trucks on the lot 2 needing repairs, 1 going one way and 1was spoken for. Got to do better than that.

ALEJANDRO M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Make the online check in and vehicle process easier or allow some of the information to be provided before arriving on site

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

ATHANASIA B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN I. 
Rating:
5.0

Was easy and good service.

CHRISTOPHER S. 
Rating:
5.0

The staff was so professional, and I got in and out very quickly. Really great customer service!

Cormac H. 
Rating:
5.0

The staff at this location do a great job of getting you on your way quickly.Well run good management.

JOHN Z. 
Rating:
5.0

Good 9

DIEGO V. 
Rating:
5.0

Everything was great!

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Thavry B. 
Rating:
5.0

Customer did not leave a comment.

IAN V. 
Rating:
5.0

Uhaul is a life saver!

JASON G. 
Rating:
5.0

Check the radio settings. The radio had no sound as the fader was set to the rear speakers (which don't exist). Once set to the front speakers, the sound came back.

RICHARD C. 
Rating:
5.0

Nothing.

JASON M. 
Rating:
4.0

Customer did not leave a comment.

Merete C. 
Rating:
5.0

Customer did not leave a comment.

ryan louis B. 
Rating:
5.0

Customer did not leave a comment.

JUNIOR J. 
Rating:
5.0

Customer did not leave a comment.

JON C. 
Rating:
5.0

Customer did not leave a comment.

ALVARO CLAYTON D. 
Rating:
5.0

The store was fine. My problem is with U-Haul. I was bumped twice from closer stores to my move location, was first promised a $50.00 credit for the extra gas and time, which then changed to $25.00. Haven't seen the credit yet though told it would occur on checkout when I asked for it. My time for the extra 40 minutes of my drive time is irrelavent to U-haul. I'll be starting with Budget and Penske before I look to U-haul again. Pretty poor experience..

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO O. 
Rating:
5.0

Customer did not leave a comment.

antune L. 
Rating:
5.0

The woman that handled my rental at this location was very professional and quick to process the rental.5 stars for her.

JOHN Z. 
Rating:
4.0

Customer did not leave a comment.

SULAIMAN S. 
Rating:
4.0

Customer did not leave a comment.

DOANY C. 
Rating:
5.0

The attendant named Santos is very polite and attentive and also very efficient... I believe you should invest more in him starting with increasing your salary... You can't lose people like him... I'm very happy with everything... Wonderful experience .. Thank you very much

MARCOS D. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Busy pplace but service was great and p/u and return went smoothly

Steven D. 
Rating:
4.0

Truck smelled of cigarettes

CLIFFORD R. 
Rating:
5.0

Through a general conversation upon check in, it was pointed out that I had originally rented a trailer which was much more than I needed. I appreciated being steered toward a more appropriate rental. It worked out perfectly.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

To provide ride for customers dropping off trucks with reasonable fee charged

EMMANUEL K. 
Rating:
4.0

Printer was not working so I could not receive a printed receipt.

HELEN P. 
Rating:
5.0

Very lovely and respectful people

ZAIMARA R. 
Rating:
1.0

Make sure the security locks on the truck rentals have been removed prior to costumer driving off on to reach there destination and find the lock on the roll. up door. Only to have to drive back 10 miles to have the locked removed. The manager promised to credit the miles that I rolled up going back and forth which she promised she would do and then never did. Got my bill sent by email and i surprised all miles were billed. Phone call went unanswered.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY C. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH F. 
Rating:
4.0

Thank u

ROBERT T. 
Rating:
5.0

Everything was Awesome!

MIRIAM S. 
Rating:
5.0

Customer did not leave a comment.

SARA D. 
Rating:
5.0

They were very accommodating. They allowed me to upgrade to a larger trailer when I realized the trailer I reserved was not big enough.

PHILIPPE F. 
Rating:
5.0

I highly recommend this location.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
4.0

Truck and trailer was great

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
1.0

Customer did not leave a comment.

PAMELA J. 
Rating:
4.0

Quick, easy, and convenient.

SCOTT C. 
Rating:
3.0

Clean the inside cargo bay. It was an absolute mess. The mess in the truck made my deck, inside floors of my home, and my sons rus that he moved to a complete mess. Completely unacceptable.

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
4.0

Customer did not leave a comment.

DARRELL F. 
Rating:
1.0

The truck literally sounded and felt like it was going to fall apart. When i picked said truck up they said the gas was FULL. It was actually at 3 quarters of a tank. I ofcourse took a pic of it before i left the parking lot and made sure to say something when i dropped it off. When I dropped the truck off it actually had more gas in it than when I picked it up and I was STILL charged for gas. Are you kidding me? Whats the point in people checking these trucks if the info they are putting down is NOT correct? Never again will i use uhaul!

ELYSSA F. 
Rating:
5.0

Customer did not leave a comment.

SARA H. 
Rating:
4.0

Great experience! Very accommodating answers all my questions.

SYLVIA N. 
Rating:
5.0

Keep up the positive progress

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

MATEJ Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO P. 
Rating:
5.0

NOT A THING!!

PATRICIA B. 
Rating:
5.0

The management was great.. really helpful.. The problem was that I was rented faulty equipment that had had a tire plugged by someone and then rented again to me.. I was 10 minutes into my trip to Florida when the rear tire on the trailer blew out…

CARL R. 
Rating:
5.0

Customer did not leave a comment.

TERESA B. 
Rating:
5.0

Customer did not leave a comment.

BRETT G. 
Rating:
5.0

Very good Employee

JOAO D. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Both of the employee there are friendly and helpful. I feel I am really well treated!

KUEIFENG H. 
Rating:
3.0

Service was good

JUAN V. 
Rating:
4.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

I only use uhaul to move .

ANDREW L. 
Rating:
4.0

No hassles, smooth operation, I was in and out both at pickup and at drop-off.

MARK R. 
Rating:
3.0

Tank was left at Empty though the paperwork said it was at a 1/4 tank. Took a long time to get through on the phone to have this corrected. When I tried calling later in the day to extend to rental time, it took 30 mins of repeated calls to get someone on the phone.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

SHAUMBA L. 
Rating:
3.0

Just make sure when the customer picks up the truck they get the equipment they paid for. The service was good but didnt get the right equipment

STEPHANIE R. 
Rating:
1.0

Had too sweep before I could use

Nicholas F. 
No reviews have been submitted for this location.

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