Customer Reviews for U-Haul of Long Beach

5,070 comentarios

1600 E Pacific Coast Hwy   Long Beach, CA 90806
(& Walnut)

(562) 591-7651

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(562) 591-7651

1600 E Pacific Coast Hwy
Long Beach, CA 90806
(& Walnut)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very fast and great experience.

RYAN D. 
Clasificación:
5.0

Once again outstanding

FRANK A. 
Clasificación:
4.0

Only one agent and had to wait in line for 40 mins because the other employees wouldn't help us.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA R. 
Clasificación:
5.0

The customer service representative , she was really great and helped me get Evey I needed situated. She was very pleasant and resolved all the questions I asked her. I would definitely recommend a friend to go to this location because the customer service takes a lot of stress out of the moving process.

INGRID R. 
Clasificación:
1.0

I was charged an extra $60 twp days after I dropped off the trailer because the guy who helped me forgot to check in my equiptment. And I am out of town looking at places to move to and I only had about $100 in my account when I was charged. And your customer service was horrible. I had to call three times to get someone to initiate the refund and they didnt even offer me any type of coupon or anything for the hassle you guys caused me. Now I have to borrow money feom someone who really doesnt want to lend me any money

MATTHEW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE S. 
Clasificación:
5.0

you guys rock!

HECTOR A. 
Clasificación:
5.0

Really lovely humans working at this location!

SHEEWA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR M. 
Clasificación:
4.0

The young lady who helped me was very professional & helpful.

MONIQUE S. 
Clasificación:
5.0

Excellent Costomer Service Five Stars!

ARMANDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGEREUGENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AJ N. 
Clasificación:
5.0

Thank you you guys are awesome u-haul is my #1 seconds source of transportation..

VICENTE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
5.0

A lot nicer and more professional than most UHaul locations.

Mickey T. 
Clasificación:
2.0

I booked my truck ahead of time online and the location I'd reserved at didn't have an available truck for me when I arrived. They sent me to a different location, and when I arrived there, I could not complete my reservation on my phone any longer, I had to go inside. The employee then tried to tell me he couldn't accommodate my reservation there, either. Luckily, he did end up being able to find a truck I could use. I'd gone to the trouble of pre-checking in online, but none of that information was available to the employee, so I had to reiterate a lot of information I'd already entered. It basically seems like the online system is kind of a waste of time.

MARK U. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Leonardo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bivas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briona C. 
Clasificación:
1.0

I rented a trailer that had a nail in the tire. I returned it. They didn't have another trailer of the same size, ai I asked them to fix the tire . “They don't do that”. So I lost two days over Christmas waiting for a new tire. Complete bullshit. Bye bye u-haul. Never again.

JAMES D. 
Clasificación:
5.0

Mike was very helpful, gave me all the information, and saved me money! I will always come back here and tell all my friends about it!

SIOBHAN C. 
Clasificación:
5.0

A great helpful staff getting us in and out quickly and safely.

JAY R. 
Clasificación:
4.0

No complaints and great service!

WESLEY S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sebastian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATALIE N. 
Clasificación:
4.0

Have more than one back up employee. The dude was running the whole place and had a like of like 7 people waiting because one employee did show up work.

BENJAMIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA C. 
Clasificación:
5.0

When I came to pick up my truck I noticed that a transient had broken 8 windshields of your vehicles. That really Bums me out That you have to put up with that. A year or 2 ago they took the fence down around your property. I would hope that you would reinstall the fence. There's a lot of mentally ill people out there and it saddens me that you have to deal with that. Please reinstall the fence for your sake there were probably a lot of disappointed people today that couldn't get their truck because the windshields were knocked out

ROCCI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
1.0

Don't over charge your customers

DARREN S. 
Clasificación:
3.0

The app is a bit wonky. I use others for rental cars, etc that don't ask me to log into my account and then still force me to enter all contact info, etc which is already in my profile. Often, as soon as I log in I'm told the session has ended and have to start over.

William E. 
Clasificación:
1.0

This location had NO COVID-19 protocols. An employee behind the register wore no Mask (I have a picture to prove it); they did not require customers to wear a Mask (I also have a pic of this). This U-Haul location is operating illegally under California COVID-19 Mandates!

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL R. 
Clasificación:
5.0

Your staff rocks! Even the guy that is half asleep was helpful 🤣

HECTOR A. 
Clasificación:
3.0

The male associate that helped me was extremely nice and helpful and professional.

KELLY L. 
Clasificación:
5.0

Possible cleaning Protocol used before after. Thanks once more.

JOSE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA M. 
Clasificación:
3.0

The staff was not interested in my needs. One guy just sat on his phone texting, while I waited in a hurry. UHaul is fine, but the staff here is terrible. The big bald guy was the only good one.

MATTHEW M. 
Clasificación:
1.0

I rented a truck that had a 1/4 of tank of gas. When went to return the truck with 1/2 of gas. How do they pay me the extra money that I put in for the gas Because if I didn't put gas in they would've change me more. No one can return the same amount of gas when fill it up fully. If I leave the truck with out gas they would change me, this abusive.

Jesus L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GENEVIEVE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY F. 
Clasificación:
3.0

The truck had less than 1/4 tank of gas and the employees said all the trucks are like that.

Elaine W. 
Clasificación:
5.0

Experience was great. I don't remember her name, but their was an associate who was so nice and helpful. Even as we were dropping the van off and she was getting in her car to leave for the night, she made sure we knew what to do. I would absolutely rent from this location again, particularly because of the customer service. The only thing I'd mention is maybe when a person uses the “mobile check in/out” option, the representative assisting the customer could also mention that there would be another link sent via text to verify the condition of the vehicle. I took pictures of vehicle before I left lot, but didn't see/know the link was coming until I was at my location and by that time, link had expired.

STEPHANIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY V. 
Clasificación:
5.0

Great customer service. Fast and quick. I'll always come back here for any rentals I need.

VASELISA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNALDO Z. 
Clasificación:
5.0

The girl who helped me at the desk and the young man who helped with the tow dolly were really two of the nicest and most helpful I've ever experienced!!

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

German R. 
Clasificación:
5.0

Everyone was very professional and it was a very easy and fast process will definitely be renting again soon

DONNA B. 
Clasificación:
5.0

Nothing at all! It was very easy to find and return.

ZACHARY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY T. 
Clasificación:
5.0

It's was very nice Thank U so much I will go back

SHELIA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
1.0

I showed up at 6:34pm and the door said it closes at 7pm. Also the website said 7pm. The employee's William Watkins & Jonathan (whose last name he did not provide) were rude and unprofessional. They attempted to turn the lights off and close the door before the time indicated that they were close. I demanded the general manager name & phone number. Then he began to threaten to call the police to respond for no apparent reason. I was told to drop the keys on the floor as they fall inside from the outside slot and leave. I obliged and decided I would stop doing business with this location after years of usage for truck rentals.

DINEEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM O. 
Clasificación:
5.0

El cliente no dejó un comentario.

VAHE S. 
Clasificación:
5.0

Clean, well laid out for getting people in and out. Fast check in. Staff was friendly and wasted no time getting us processed in and out.

KENNETH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanelle M. 
Clasificación:
5.0

No problems at all. Everything was smooth and fine. Gracias.

Kenneth P. 
Clasificación:
5.0

Customer Service was really excellent here! Very easy to both rent and return! Truck very clean and worked great! ¡Gracias!

COLLEEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK F. 
Clasificación:
4.0

Some items to purchase in the store were out of stock. Otherwise, the van rented was good and the customer service at the store good. The customer service on the phone at the central number could use more training in customer service and being more personable. She sounded and acted like a robot and not very helpful when asked a questioned. Rather off-putting.

ANN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia V. 
Clasificación:
5.0

Your staff is friendly and very helpful.

Hector D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM B. 
Clasificación:
2.0

over charged 21 miles starting mileage via contract 1397 ending miles via contract 1468 was charged 92 miles only drove 71 with gas tank full to the brim

steven F. 
Clasificación:
4.0

The person who helped me was half awake and more interested in watching his phone than helping me out. He barely spoke to me and did not explain anything to me. When I asked a question he pointed to my contract and instructed me to read there. I was also never told about the mile being extra or that I needed to top o the truck for return. Luckily I did, if not it would have been extra. He acted like I was bothering for just picking up. In the contrary the lady who helped me when I brought the truck was amazing, super helpful and friendly.

STEPHANIE W. 
Clasificación:
5.0

The customer service at this location has always been "TOP NOTCH"

KYLE F. 
Clasificación:
5.0

When I called to verify my reservation, the call center said I had no reservation, that the PC location had no trucks and I would need to rent an hour out of my way. Fortunately none of that was true. I decided to double check the morning of and they had my reservation and plenty of trucks. The call center experience was a nightmare

DONALD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Thank you for making the rental eas

tammy L. 
Clasificación:
5.0

quick and easy and pleasant

don C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANDRA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SINATRA Y. 
Clasificación:
3.0

automated check out did not work and instructions not clear

YOUNUS B. 
Clasificación:
1.0

In professionalism

JORGE B. 
Clasificación:
5.0

The people were wonderful and the store was clean and well laid out. Short wait time. Truck had a little garbage in it. Loved that they had last minuet availability, canceled another company to switch to a larger truck from U HAUL at a better price! So lucky!

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY L. 
Clasificación:
5.0

Nothing that I can think of for now. This location is great!

MARLENA C. 
Clasificación:
3.0

When dropping off the guy didn't want to help me un tie the front of tow bar as a senior woman sometimes it's hard to bend down Oh cement and get under neath the wheel . When I asked him he reply you have to do it) then he help on one side then I was backing car off he for got to un chain under wheel . He need to lear his job for safety/care a little more about older people. Was disappointed.. because U Haul has been around a long time and I trust agent are getting the right training.

CHERYL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

SYRIA P. 
No se han enviado comentarios para esta ubicación.

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    Propane service delivered straight to your door!

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