Customer Reviews for U-Haul of Long Beach

5,010 reviews

1600 E Pacific Coast Hwy   Long Beach, CA 90806
(& Walnut)

(562) 591-7651

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(562) 591-7651

1600 E Pacific Coast Hwy
Long Beach, CA 90806
(& Walnut)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

German R. 
Rating:
5.0

Everyone was very professional and it was a very easy and fast process will definitely be renting again soon

DONNA B. 
Rating:
5.0

Nothing at all! It was very easy to find and return.

ZACHARY G. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
5.0

It's was very nice Thank U so much I will go back

SHELIA G. 
Rating:
3.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
1.0

I showed up at 6:34pm and the door said it closes at 7pm. Also the website said 7pm. The employee's William Watkins & Jonathan (whose last name he did not provide) were rude and unprofessional. They attempted to turn the lights off and close the door before the time indicated that they were close. I demanded the general manager name & phone number. Then he began to threaten to call the police to respond for no apparent reason. I was told to drop the keys on the floor as they fall inside from the outside slot and leave. I obliged and decided I would stop doing business with this location after years of usage for truck rentals.

DINEEN S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

VAHE S. 
Rating:
5.0

Clean, well laid out for getting people in and out. Fast check in. Staff was friendly and wasted no time getting us processed in and out.

KENNETH O. 
Rating:
5.0

Customer did not leave a comment.

Jeanelle M. 
Rating:
5.0

No problems at all. Everything was smooth and fine. Thank you.

Kenneth P. 
Rating:
5.0

Customer Service was really excellent here! Very easy to both rent and return! Truck very clean and worked great! Thank you!

COLLEEN D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

DEREK F. 
Rating:
4.0

Some items to purchase in the store were out of stock. Otherwise, the van rented was good and the customer service at the store good. The customer service on the phone at the central number could use more training in customer service and being more personable. She sounded and acted like a robot and not very helpful when asked a questioned. Rather off-putting.

ANN D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia V. 
Rating:
5.0

Your staff is friendly and very helpful.

Hector D. 
Rating:
5.0

Customer did not leave a comment.

TOM B. 
Rating:
2.0

over charged 21 miles starting mileage via contract 1397 ending miles via contract 1468 was charged 92 miles only drove 71 with gas tank full to the brim

steven F. 
Rating:
4.0

The person who helped me was half awake and more interested in watching his phone than helping me out. He barely spoke to me and did not explain anything to me. When I asked a question he pointed to my contract and instructed me to read there. I was also never told about the mile being extra or that I needed to top o the truck for return. Luckily I did, if not it would have been extra. He acted like I was bothering for just picking up. In the contrary the lady who helped me when I brought the truck was amazing, super helpful and friendly.

STEPHANIE W. 
Rating:
5.0

The customer service at this location has always been "TOP NOTCH"

KYLE F. 
Rating:
5.0

When I called to verify my reservation, the call center said I had no reservation, that the PC location had no trucks and I would need to rent an hour out of my way. Fortunately none of that was true. I decided to double check the morning of and they had my reservation and plenty of trucks. The call center experience was a nightmare

DONALD B. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Thank you for making the rental eas

tammy L. 
Rating:
5.0

quick and easy and pleasant

don C. 
Rating:
5.0

Customer did not leave a comment.

WILBERT C. 
Rating:
5.0

Customer did not leave a comment.

CHANDRA T. 
Rating:
4.0

Customer did not leave a comment.

SINATRA Y. 
Rating:
3.0

automated check out did not work and instructions not clear

YOUNUS B. 
Rating:
1.0

In professionalism

JORGE B. 
Rating:
5.0

The people were wonderful and the store was clean and well laid out. Short wait time. Truck had a little garbage in it. Loved that they had last minuet availability, canceled another company to switch to a larger truck from U HAUL at a better price! So lucky!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Nothing that I can think of for now. This location is great!

MARLENA C. 
Rating:
3.0

When dropping off the guy didn't want to help me un tie the front of tow bar as a senior woman sometimes it's hard to bend down Oh cement and get under neath the wheel . When I asked him he reply you have to do it) then he help on one side then I was backing car off he for got to un chain under wheel . He need to lear his job for safety/care a little more about older people. Was disappointed.. because U Haul has been around a long time and I trust agent are getting the right training.

CHERYL T. 
Rating:
3.0

Customer did not leave a comment.

SYRIA P. 
Rating:
5.0

Customer did not leave a comment.

dominic B. 
Rating:
5.0

Everyone was professional… great service

TONI H. 
Rating:
5.0

Excellent customer service. Kind and welcoming at pick up and drop off location. Thank you 🙏 U-Haul staff.

CLAUDIA A. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R. 
Rating:
5.0

Great crew

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Teresa R. 
Rating:
4.0

The charge for a few gallons of gas was excessive. Courteous staff helped soften the blow.

MARC VINCENT T. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Alexis G. 
Rating:
5.0

Customer did not leave a comment.

MELINDA C. 
Rating:
5.0

Very courtesy, friendly and helpful. Highly recommended.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Maribel G. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Speedy came out knowing my name for return.

Marc C. 
Rating:
5.0

Customer did not leave a comment.

TWILA N. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

ISABELLA R. 
Rating:
3.0

Customer did not leave a comment.

AUDRA A. 
Rating:
3.0

Customer did not leave a comment.

Shelby M. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Everything was great! Thank You!!

Chris C. 
Rating:
5.0

Customer did not leave a comment.

CHANDRA T. 
Rating:
1.0

started the truck closed the doors it locked they called the lock Smith and they told me no charge them I had to pay the 65$ charge worst experience I've dealt with

dillon F. 
Rating:
3.0

Customer did not leave a comment.

ERIK B. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

I was running late to return the truck. I received a courtesy call and a gentle reminder. They also let me return a 2nd rented dolly later than planned.

LIEU S. 
Rating:
5.0

Customer did not leave a comment.

JEHAD E. 
Rating:
5.0

Customer did not leave a comment.

HANI A. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

Parking is bad in that area.

CAVEL B. 
Rating:
1.0

I didn't go to long beach to rent a truck. I went to lomita this was last week on Friday. I took the day off lost a day of pay. For nothing..I had reservations and every thing all lined up. But the guy at u haul store didn't know what to do on the computer so I couldn't rent it and he set my move back a week to today. I couldn't believe it I was very upset. The guys I hired to help lost out on earning money it was so wrong in every way. So here I am putting my faith in uhaul again hoping the Mobil u haul I will have better luck. its the worst move for me ever. But I still have my humor and laugh at and with myself. It will be over soon.

kellie F. 
Rating:
5.0

Slow to check out the truck, only one working the check in desk. Check in was great!

GARY H. 
Rating:
3.0

Customer did not leave a comment.

OSCAR M. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY A. 
Rating:
5.0

I dolly was on the inventory list when I picked up the truck, but wasn't in the truck. need to be careful about that. The man at Allen Outdoor was great and didn't make a dear out of it.

CHRISTOPHER N. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

DANARD D. 
Rating:
3.0

Not sure why there's a second mystery charge on my account after I closed out with an employee upon return. I called this morning and they said they would call me back in 30 mins and never heard from anyone

GABRIELE C. 
Rating:
5.0

Customer did not leave a comment.

JUANITA A. 
Rating:
4.0

This has nothing to do with UHaul Longbeach, but the UHaul contactless app system could use some work. Self-checkin broke on my iPhone. The staff were very helpful in making the reservation work anyways.

ANDREW M. 
Rating:
4.0

Will U-Haul ever consider getting those carpeted furniture dollies to replace the rubber ones? I don't know what it is but the carpeted furniture dollies seem to go over bumps better so all of my boxes/belongings don't fall off.

STACY R. 
Rating:
4.0

Was told to leave equipment without a check in. Have rented from Uhaul many times over the years and always had an inspection upon return. Was painless but hope there are no surprise additional fees.

Tom S. 
Rating:
5.0

Truck was in great condition and there was plenty of inventory. Good customer service.

Jason D. 
Rating:
5.0

No comments. All was good.

MER S. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

Everything was perfect. Compliments to your efficient staff.

DONNA F. 
Rating:
5.0

Customer service was great. They were attentive and I did not have to wait long for my rental. They were all very helpful.

VANNDA S. 
Rating:
5.0

Customer did not leave a comment.

Leroy M. 
Rating:
3.0

Chad was very helpful. I showed him when leaving that the gas guage was only at 1/8 of a tank, not 1/4 as was specified on my rental contract. He told me to take a pic and, when returning it, I would receive a credit because the tanks are never to be released less than 1/4. After a mile or so of leaving, the "needs gas" warning came on. Chad helped me out upon my return.

DARRELL G. 
Rating:
5.0

This was a great experience - I will continue to be a customer with this location

Yeltsin P. 
Rating:
5.0

Customer did not leave a comment.

ERIK G. 
Rating:
4.0

I tried doing the mobile check in, but the website wouldn't let me reset my password so I had to walk into the store to get my truck. It was fine, but just letting you know that the system didn't work. The location itself was fine, I've rented trucks there quite a few times.

NOAH T. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE G. 
Rating:
5.0

Customer did not leave a comment.

MELISSA D. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM P. 
Rating:
5.0

We have used this location several times over the past 25 years.

CURTIS S. 
Rating:
3.0

Customer did not leave a comment.

GRANT G. 
Rating:
3.0

You should check the keys for the lock of the trunk before handing it out to customers

Susann W. 
No reviews have been submitted for this location.

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