Comentarios de los clientes para U-Haul of Lawrence

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Lawrence

Clasificación general:

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Teresa aka Teri P.
Clasificación:

El cliente no dejó un comentario.

Donald P.
Clasificación:

1) Had to return truck to location because the truck that was issued to me had a broken windshield that the location did not know about 2) 15 foot truck has very limited tie down places. Three wood strips along the entire side and a couple in the back. This is not enough. The United truck had tie down anchors running the entire height of the truck on both sides with about a foot apart. 3) The straps I bought were not long enough to hook securely on to the wood strips - the wood strips were about three inches wide and the hooks on the U-haul straps were about an inch. I was worried the entire time that the strap would simply pop off if I hit a bump in transit. 4) The location where I picked up the truck had only one way in and out. It was also extremely congested all three times I visited. YOU NEED A BIGGER LOCATION IN LAWRENCE, KS. 5) Both trucks I rented from U-haul had too much play in the driving wheel. As a consequence, it made the driving experience much more stressful than if the wheel was tighter (like a BMW type vehicle). I referred to the experience as "driving a boat." 6) No backup cameras. This nearly hurt me (and your truck) in Bend Oregon where I had to back the 15 foot truck and the 17 foot trailer attached to it into a very cramped parking area. Cameras should be mandatory on all truck. 7) Why the jump seat? I could have used the space in the middle between the two passenger seats to put household goods and have access to water and snacks and computer bags and luggage.

JENNIFER T.
Clasificación:

El cliente no dejó un comentario.

Dina Pannabecker E.
Clasificación:

Good customer service. Required phone app which was intuitive. Truck (15-ft) seemed to be well-maintained and was easy to drive. Only downside of this location is that personal vehicles cannot be parked on premises. I would recommend U-Haul and this location to anyone who needs the services they provide.

Stephanie P.
Clasificación:

It would be awesome if the mirrors were automatic from the driver's seat.

ANDREW M.
Clasificación:

They forgot to give me the dolly and blankets I had reserved, and the fact that you can't park there for a few hours while you move is an issue that needs to be addressed. Other than that, they were great. Alex was helpful and accommodating through the entire process.

Cherie H.
Clasificación:

El cliente no dejó un comentario.

Janet K.
Clasificación:

Super nice staff- always find that here!

Wendy D.
Clasificación:

El cliente no dejó un comentario.

Kevin D.
Clasificación:

El cliente no dejó un comentario.

William K.
Clasificación:

It was very easy to check the truck back in

Erik D.
Clasificación:

El cliente no dejó un comentario.

Jennifer F.
Clasificación:

Impossible wait times on phone. I could not call while out with truck, could not wait longer than 35 minutes, 1 time I was on hold 30 minutes and call was disconnected. Will not use again.

David D.
Clasificación:

El cliente no dejó un comentario.

Sheri H.
Clasificación:

El cliente no dejó un comentario.

Chris W.
Clasificación:

Always dependable and professional at this location .

Ronald O.
Clasificación:

Maybe more employes they where working hard and got it done

Paul H.
Clasificación:

Truck was dirty and the window was so bad i had to clean it before getting on road

STEFAN P.
Clasificación:

Very nervous/dangerous driving because the driver's side door would not fully shut or latch. Very noisy trip both ways. Only two hex bolts (no nut on either one) were holding the door. The passenger side door actually had a bolt in place which allowed that door to shut fully.

carol P.
Clasificación:

El cliente no dejó un comentario.

Clint J.
Clasificación:

Not every customer is phone and app friendly.

Garry L.
Clasificación:

El cliente no dejó un comentario.

Neil R.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

Everything was handled in an efficient and pleasant manner.

Rick R.
Clasificación:

El cliente no dejó un comentario.

ANgela R.
Clasificación:

El cliente no dejó un comentario.

DONALD L.
Clasificación:

My truck had a leak on a very rainy day and several of my boxes got wet. It had obviously been repaired once before. I informed the staff at the location about the problem.

Katharine W.
Clasificación:

El cliente no dejó un comentario.

Raquel C.
Clasificación:

El cliente no dejó un comentario.

Kevin K.
Clasificación:

El cliente no dejó un comentario.

JANICE B.
Clasificación:

All good

Robert S.
Clasificación:

El cliente no dejó un comentario.

Rodney J.
Clasificación:

El cliente no dejó un comentario.

Mike M.
Clasificación:

El cliente no dejó un comentario.

Mark H.
Clasificación:

I had an issue with a(male staff member, who did not wear a name tag) staff member who was the counter agent last Satuday morning assisting me with the trailer rental reservation. The staff member had little to no interest in the utilization of any customer service skills he obtained during training. His professionalism was not present, being comfortable enough to address me like I was one of his drunk friends. The attitude was very unpleasant and he seemed to be recovering from a hangover from the night before. I noticed that the woman staff member(s)were put in dangerous situations with the equipment, either to be hurt or become a liability to your company due to his lack of leadership My first experience at this location was not pleasant. FYI: The manager was very helpful, knowledgable, and courteous I would only recommend this location because the manager doesn't deserve to carrier the unprofessionalism of the one staff member.

Donald L.
Clasificación:

Make the contract number bigger on the paperwork. It was tough to read it for a self-return at night without my glasses!

Ashley D.
Clasificación:

El cliente no dejó un comentario.

MELINDA B.
Clasificación:

i had issues with the employee who was standing in for the supervisor. his name was Jeff. i actually called corporate about him because i was so disturbed by his lack of professionalism and his rudeness. apparently corporate told him he had to call me to apologize, which he did. however i have no idea if he is truly sorry or simply apologizing only because he was forced to. i hope he has sincerely changed for the better. the other two employees (one was named Stephanie, did not get the name of the other) were both very professional and courteous. i have rented from this location before and have had good service. i hope that the over-the-top-rude behavior from Jeff was isolated and i expect to never experience that again.

Mintoy T.
Clasificación:

El cliente no dejó un comentario.

John Y.
Clasificación:

I completely satisfied with the service and you can rest assured that I will be a return customer.

Victor D.
Clasificación:

El cliente no dejó un comentario.

Rex Y.
Clasificación:

Fuel

Stanley H.
Clasificación:

El cliente no dejó un comentario.

alison C.
Clasificación:

Wasn't impressed by the lack of knowledge when correcting paperwork when fuel was incorrect. There was always an excuse of why something wasn't working or right. Example computer. Was not functioning correctly. Blamed on schools just starting even though, school had ended 30 mins before pickup. No customers wants to hear, I don't know how to do that. (Instead, say let me go ask.) I wanted better customer service without excuses.

Michael W.
Clasificación:

Great service

Patrick O.
Clasificación:

You say you will take back un used boxes, but when I tried too they said I had to have the receipt, well it turned out I couldn't find that one . And they couldn't find any records on there end, so they said I could get a store credit and by they way it would take 24 hrs. that just crap, why would it be a 24 hr wait, and why wouldn't you take them back anyway and give credit on the rental I was doing ! So beware that they are not too forgiving on returns.

MATTHEW T.
Clasificación:

El cliente no dejó un comentario.

Ariana F.
Clasificación:

El cliente no dejó un comentario.

Bruce K.
Clasificación:

El cliente no dejó un comentario.

Fithawee T.
Clasificación:

El cliente no dejó un comentario.

Thomas M.
Clasificación:

Attendant very helpful and friendly

Fred M.
Clasificación:

El cliente no dejó un comentario.

Christopher K.
Clasificación:

Close all of them

Caio V.
Clasificación:

El cliente no dejó un comentario.

Paul M.
Clasificación:

Stick by requests and not make people drive an hour out of their way to pick up a rental. Horrible customer service from the reservation department at U Haul.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Destenie L.
Clasificación:

El cliente no dejó un comentario.

Larry H.
Clasificación:

El cliente no dejó un comentario.

MARK P.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

El cliente no dejó un comentario.

Donald D.
Clasificación:

El cliente no dejó un comentario.

STEFAN P.
Clasificación:

El cliente no dejó un comentario.

STEFAN P.
Clasificación:

If you had the funds to expand the parking area would benefit everyone greatly. An entry and a exit. But overall I enjoy the staff here.

mary L.
Clasificación:

El cliente no dejó un comentario.

DANIEL A.
Clasificación:

El cliente no dejó un comentario.

JASON H.
Clasificación:

Super-friendly and helpful staff!

KIMBERLY L.
Clasificación:

El cliente no dejó un comentario.

Max S.
Clasificación:

I found the staff to be very friendly and accommodating, they made my drop off a snap. I would recommend this location to anyone in of U-Haul!!

Bill B.
Clasificación:

A rating of excellent would require a cup of tea and foot massage. Other than that, I was pleased with the service and price.

Megan F.
Clasificación:

El cliente no dejó un comentario.

Kimberly J.
Clasificación:

Pulling in the parking lot to pick up, the guy outside was very rude. My mom was dropping us off and he told us we would have to park on the street which is 4 lanes of traffic or across the street. And this was not said in a professional way.

DOREEN M.
Clasificación:

El cliente no dejó un comentario.

James O.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

El cliente no dejó un comentario.

John B.
Clasificación:

El cliente no dejó un comentario.

Chris C.
Clasificación:

I have rented from this location three times recently. The staff is excellent and extremely proficient. Their professionalism almost makes up for troublesome issues created by your computer system at check in which is a consistent choke point.

Tabitha B.
Clasificación:

We were given a uhaul that was mechanically dangerous. When we returned it and tried to let someone know we were told “ the mechanic said it was safe so it's fine” terrible experience.

Jinnine Q.
Clasificación:

The wait time was very long. It took 30 mins to get the trailer. The employee mentioned it was busier than they expected. Between two lines there were a total of 4 people in front of us but they had trouble keeping up. Employees were friendly and I believe we're going as fast as they could.

Jennifer M.
Clasificación:

The staff is excellent! They are friendly, expedient, and knowledgeable. They also work magic as they shuffle lots of cars, trucks, and trailers in a very small parking lot. I think the only thing I'd recommend as an improvement to the location I s a larger lot or at least two driveways for one way traffic management! Other than that, it was an excellent experience! We did pick up at a busy time, but we learned at drop-off that our trailer has been fitted with the wrong tires, and nobody noticed that at pickup. At least we didn't have a heavy load, but that is concerning!

Debra B.
Clasificación:

El cliente no dejó un comentario.

Ronald S.
Clasificación:

El cliente no dejó un comentario.

Yasine M.
Clasificación:

I just been humiliated by your manager Chris, he called the police on me because, I just wanna know the $21 extra charge on my contract, (after hours dropped off) , I wasn't aware of that because no one explained to me, when I asked Chris why, all what he said : ( do you know how to read, and leave right know or I call the police) I was chocked and humiliated , I can't believe a big corporation like U Haul let employees run a big office like that. Chris need training on how to treat minority and how to describe them once he calls 911 next time. I will be getting legal advices on how I can treat this situation, so it doesn't happens next time. Not even an apologies from Chris or providing me with corporate number to address the extra charge. Just for the records when I get there to get some explanation, I was just looking for a number to call, but Chris took it to another level of discrimination.

Johnnie L.
Clasificación:

You guys have excellent service. Keep up the good work.

David N.
Clasificación:

Have up front fees. Not charge double the quoted price!!! I was back early and was charged twice the original quote.

Steven L.
Clasificación:

El cliente no dejó un comentario.

PHILLIP W.
Clasificación:

Why am I paying for a rental fee, milage, and gassing up? It makes sense to pay any two of those, but not all three. Doing so felt exploitative. Also, I like the MPG indicator, but once I was on the interstate it bottomed out in the red anyway, which was just disheartening.

John C.
Clasificación:

The team worked very well and it was smooth.

Steven H.
Clasificación:

El cliente no dejó un comentario.

MERLE P.
Clasificación:

Everything was fine

Rosemary J.
Clasificación:

El cliente no dejó un comentario.

Jeffrey S.
Clasificación:

El cliente no dejó un comentario.

Scott S.
Clasificación:

I appreciated not having to get out of my vehicle. It was a touchless interaction.

Philip R.
Clasificación:

El cliente no dejó un comentario.

Kelly M.
Clasificación:

El cliente no dejó un comentario.

Andy E.
Clasificación:

El cliente no dejó un comentario.

Sheila L.
Clasificación:

El cliente no dejó un comentario.

larry H.
Clasificación:

Your "smart phone" contract process was cumbersome/time consuming, and the risks were many. The young staff was NOT customer focused, the business location had no space for customer parking. And the staff was not coordinated on business policy and/or procedures. One associate said one thing another said no "not true". And no on site supervisory associate to resolve difficulties.

georgina D.
Clasificación:

Couldn't locate our Ubox, employee did a great job loading for her first time, we helped her a bit. Had to wait quite awhile to get loaded, dropping off the truck and ubox was better.

DAVID V.
Clasificación:

El cliente no dejó un comentario.

Nathan W.
Clasificación:

El cliente no dejó un comentario.

Jacinta J. | Overall Experience |
Clasificación:

I can only comment on the interactions I had with UHaul of Lawrence during the drop-off and pick-up of my UBox. Customer service was great. Colleen was very communicative, helpful, and efficient.

Mary C. | Overall Experience |
Clasificación:

I would like to file a claim for both location - From/To

Tom G. | Overall Experience |
Clasificación:

Excellent

Wade P. | Overall Experience |
Clasificación:

The U Haul representative was extremely helpful. We didn't realize we needed notify when we were picking up and she went out of her way to ensure we were able to get our UHaul Pod the same day. TYVM

John J. | Overall Experience |
Clasificación:

very professional. very helpful. the team kindly directed you to get in and out in no time!

stan h. | Overall Experience |
Clasificación:

Thanks

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