I think the employees should explain the rental more clearly. Especially if the ustomer does it online. I don't understand how the contract can be extended but not changed. If a customer finds that they do not need the rental as long as they thought, they should be able to return the rental to the nearest location, regardless, even if the location is out of state, without trying to charge the customer over $1000.00 or more. Customer service is a joke, not helpful in any way.Martha B.
Customer Reviews for U-Haul of Laurel
Laurel, MD 20723
(NO CUSTOMER PARKING)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The cargo van was clean and easy to drive. The staff was very helpful and pleasant. I would certainly rent from Laurel again.MICHAEL K.
El cliente no dejó un comentario.ANGELA H.
I have used this location many times. However, this time was not a great experience. I was completely irritated at my entering into the facility by one of your over zealous employees. Instead of having a posted sign up stating to read please move to the other side of the ali to be assisted. You have to be addressed to do that. Loudly, that was annoying me and my spouse. To have to inform your customers that way. Secondly, after that I was not informed to not having to enter the store to drop the key and return info at the door. We took additional time finding out that we did not have to stand in line for returning the rental truck. I will not be returning to this location. thksRUBY K.
El cliente no dejó un comentario.Trevor R.
El cliente no dejó un comentario.DONALD C.
El cliente no dejó un comentario.CHARLES R.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.JOSEADRIAN D.
El cliente no dejó un comentario.Lloyd D.
El cliente no dejó un comentario.AARON H.
El cliente no dejó un comentario.ERYN M.
I did the e check in so I didn't have a paper contract. When I was at the gas station to fill up I could not find the gas amount I was supposed to return the truck with. I would think it would be front and center and not buried. I clicked on a link that talks about estimating the fuel and it just takes you to a video and does not provide info about your specific rental. Please make it easier to find so that it is worth it to do the self check in.LAUREN P.
I have no complaints!PATRICK K.
Service was a bit slow in the morning, but I was happy over all. There were a few pieces leftover from the move before me.EMILY S.
Great location. Quick, polite serviceEDITH N.
Everything went perfect with this rental The vehicle was ready and clean when I got there. The return was easy and no surprises. I will useU- haul againMICHAEL D.
Nothing. The lady at the counter was patient while she walked me through the virtual pick up process because it wasn't very clear to me. She even knew I needed another truck moved before I could get access to mineMARSLINCE F.
The pricing that you all has is incredibly dishonest. What's listed as a $30 rental ends up being almost doubling cost by the time all your fees are added up.JOSHUA P.
El cliente no dejó un comentario.JAVIER V.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.SHADRICK G.
El cliente no dejó un comentario.Rolanda T.
Highly recommended, friendly staff, super easy using the app!Adalberto S.
El cliente no dejó un comentario.Lloyd D.
The on-duty manager was outstanding. I am a senior who has some tech skills but didn't appreciate or prefer the on the smartphone check out approach and the manager was helpful at every turn. He had a good sense of humor, was professional, patient, meticulous and never distracted by phone calls while helping. Well done.Dennis T.
Holiday discountAliu O.
The cab had a nice smell. The cargo area smelled like corpses were stored in it. Thankfully we were using it to just transport junk to the landfill. Had we been moving our home and our nice furniture we would have cancelled this rental. There's no reason why any vehicle should ever smell like this. Seems Uhaul does not care about how they maintain their vehicles.Patrick Q.
Great service from start to finish. When in need of a moving truck will choose here for sure,Kelley P.
Customer service need to be patient with older generation, that don't know how to do certain things on a smartphone, agent was rude and impatient.MYRIAM F.
El cliente no dejó un comentario.Edwin C.
El cliente no dejó un comentario.MELVIN C.
Trained agent for a one day rental was charged for two days and fuel charge, which I returned vehicle with more gas was given less than accurate credit of $6.00.SAUNDRA T.
As a customer that dies not have a high tech phone, I was very frustrated with the first counter person's lackluster efforts to walk me through all the steps using my phone. What is the point of coming to the counter for one on one assistance only to be told get your phone and register there. Too much automation for us.Michael D.
Make sure the gear shifter in your trucks is working properly. I couldn't move the shifter in my original truck, so they had to give me another one. The second one was also difficult, but I was able to make it work. Staff should be more knowledgeable about the trucks; specifically about gear shifters and how tall the trucks are.DANIEL L.
Thanks ðŸ˜ŠMELVIN H.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.BONNIE R.
Brandon is superb!DENNIS R.
El cliente no dejó un comentario.JACQUELINE O.
The truck we received was in great condition.Lynn M.
Great location and fast service. So easy to drop off equipments at this location.Lloyd D.
El cliente no dejó un comentario.JIM A.
El cliente no dejó un comentario.KEVIN M.
The windshield had not been cleaned and driving into the sunset was difficult.Agu E.
El cliente no dejó un comentario.JUAN R.
Overall, great experience. The truck rental worked great for our move, and the pickup and returning of the truck was quick and easy. Thank you all very much for your service and hospitality!ZARNEZ C.
El cliente no dejó un comentario.JOHN W.
Brandon is the man. Promote ahead of peers. Send to manager school now. Potential far exceeds present position.BRANDON H.
El cliente no dejó un comentario.GLENERA S.
El cliente no dejó un comentario.ROBERTO S.
El cliente no dejó un comentario.Haydee C.
El cliente no dejó un comentario.ELON B.
El cliente no dejó un comentario.ERMIAS Y.
Just keep up the good workANNE MARIE K.
El cliente no dejó un comentario.Leveta J.
Fast and timely service makes the customer feel relax.Alpha V.
The staff there is always polite, helpful, and accommodating. Just keep up the good work.DAVID R.
The staff was very helpful and friendly and very knowledgeable of the UHAUL policies and procedures.VALERIE F.
Good customer serviceKOMLAN K.
El cliente no dejó un comentario.LINDA H.
El cliente no dejó un comentario.NASIR K.
They got me in and out fast for both pickup and dropoff. Really happy with the experience.RYAN M.
El cliente no dejó un comentario.Kathleen S.
The employees was very nasty and rude to me..Raymonde M.
Give me what I asked for. Asked for a one way some how my drop off location got switched.Kenneth H.
El cliente no dejó un comentario.Daichelle M.
El cliente no dejó un comentario.TREVAN M.
El cliente no dejó un comentario.HAMDEL T.
Everything was smooth, absolutely no problemsKEITH S.
After going up hill in the U-haul for a while the engine light came on. There was no oil problem, or transmission problem. So we couldn't figure out what the problem was. Second time I have been given a faulty U-Haul vehicle.LAWRENCE O.
El cliente no dejó un comentario.Jonathan R.
Great staff and service.BETH S.
El cliente no dejó un comentario.SEAN G.
El cliente no dejó un comentario.Desiree W.
El cliente no dejó un comentario.Brandon M.
The staff when I picked up and returned the vehicle were extremely rude. I was told I could not rent the cheaper size vehicle I preferred, though several of them were parked in the exact same space when I returned the more expensive one 1.5 hours later. I had never rented a vehicle of this size and no walk around was given and no explanation as to how the doors and anything else worked. When I returned the vehicle, nothing was explained about actual mileage used versus mileage charged for. When I asked, I was told "we'll work that out" and person walked away. I called after him several times and he kept walking. Overall, a horrible experience.WAYNE H.
El cliente no dejó un comentario.Mark E.
This is the second time I moved this year and both times, although I made my reservation well in advance, the trucked I reserved weren't available. I understand this happens sometimes, but this time I was running behind to pick up the truck and when I arrived and finally talked to someone I was informed my reservation was cancelled. Nobody made me aware of this before I spend 45 minutes waiting in line. The woman at the counter was patient and resolved the issue well. Communication overall during this experience was poor.BREA B.
Your Staff was very friendly and helpful! I have never experienced customer service at it's best! Kudos to your Staff!DEBBIE M.
Customer service was non-existent here. The few employees that were involved with our rental that day were absolutely horrendous, unhelpful, and most certainly overcharged us but then refused to discuss the bill or be of any assistance. Hopefully some more competent people will be of help to future customers.BRANDON G.
I paid for a furniture dolly with my order and when I was given the truck I was told they had no dollies available. I went to home depot to buy my own dolly. U can improve service for the next customer by having your website reflect the equipment u actually have available to rent.FIRMAN M.
El cliente no dejó un comentario.Elias B.
El cliente no dejó un comentario.TIMOTHY C.
I came in the day before Thanksgiving and a lady named Chin was there early in the morning. She was so helpful and nice, even though it was early morning & before Thanksgiving. I really appreciated it! Further, the location is easy to get to, and has lots of supplies available for purchase.RUTH F.
Your supervisor asked me if I was having a bad then laughed at me knowing I told him I was having a bad day. This is very unprofessional & insensitiveARLENE C.
The vehicle wasn't cleaned- leftover papers and scraps, empty water bottles etc. everything was fine otherwise.Trisha P.
El cliente no dejó un comentario.lawrence C.
Improvement to returning trailer so you could get off busy road. Too many trailers and trucks waiting to b rented on front premises. Employee asked that we back trailer in a tight space for her which we did.JUDY C.
El cliente no dejó un comentario.BRAD F.
El cliente no dejó un comentario.ELON B.
El cliente no dejó un comentario.JUSTIN M.
El cliente no dejó un comentario.MICHAEL T.
The van's exterior was not clean.CONRAD S.
Very helpful personnelSid I.
Quick and easy!GREGORY S.
Everyone is /was very helpfullTHOMAS F.
Servicios adicionales en esta ubicación
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