Customer Reviews for U-Haul of Laurel

8,908 reviews

10150 Washington Blvd N   Laurel, MD 20723
(NO CUSTOMER PARKING)

(301) 490-9888

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(301) 490-9888

10150 Washington Blvd N
Laurel, MD 20723
(NO CUSTOMER PARKING)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

HAMDEL T. 
Rating:
5.0

Everything was smooth, absolutely no problems

KEITH S. 
Rating:
3.0

After going up hill in the U-haul for a while the engine light came on. There was no oil problem, or transmission problem. So we couldn't figure out what the problem was. Second time I have been given a faulty U-Haul vehicle.

LAWRENCE O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Great staff and service.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

SEAN G. 
Rating:
3.0

Customer did not leave a comment.

Desiree W. 
Rating:
2.0

Customer did not leave a comment.

Brandon M. 
Rating:
2.0

The staff when I picked up and returned the vehicle were extremely rude. I was told I could not rent the cheaper size vehicle I preferred, though several of them were parked in the exact same space when I returned the more expensive one 1.5 hours later. I had never rented a vehicle of this size and no walk around was given and no explanation as to how the doors and anything else worked. When I returned the vehicle, nothing was explained about actual mileage used versus mileage charged for. When I asked, I was told "we'll work that out" and person walked away. I called after him several times and he kept walking. Overall, a horrible experience.

WAYNE H. 
Rating:
1.0

Customer did not leave a comment.

Mark E. 
Rating:
2.0

This is the second time I moved this year and both times, although I made my reservation well in advance, the trucked I reserved weren't available. I understand this happens sometimes, but this time I was running behind to pick up the truck and when I arrived and finally talked to someone I was informed my reservation was cancelled. Nobody made me aware of this before I spend 45 minutes waiting in line. The woman at the counter was patient and resolved the issue well. Communication overall during this experience was poor.

BREA B. 
Rating:
5.0

Your Staff was very friendly and helpful! I have never experienced customer service at it's best! Kudos to your Staff!

DEBBIE M. 
Rating:
1.0

Customer service was non-existent here. The few employees that were involved with our rental that day were absolutely horrendous, unhelpful, and most certainly overcharged us but then refused to discuss the bill or be of any assistance. Hopefully some more competent people will be of help to future customers.

BRANDON G. 
Rating:
4.0

I paid for a furniture dolly with my order and when I was given the truck I was told they had no dollies available. I went to home depot to buy my own dolly. U can improve service for the next customer by having your website reflect the equipment u actually have available to rent.

FIRMAN M. 
Rating:
2.0

Customer did not leave a comment.

Elias B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

I came in the day before Thanksgiving and a lady named Chin was there early in the morning. She was so helpful and nice, even though it was early morning & before Thanksgiving. I really appreciated it! Further, the location is easy to get to, and has lots of supplies available for purchase.

RUTH F. 
Rating:
1.0

Your supervisor asked me if I was having a bad then laughed at me knowing I told him I was having a bad day. This is very unprofessional & insensitive

ARLENE C. 
Rating:
4.0

The vehicle wasn't cleaned- leftover papers and scraps, empty water bottles etc. everything was fine otherwise.

Trisha P. 
Rating:
5.0

Customer did not leave a comment.

lawrence C. 
Rating:
3.0

Improvement to returning trailer so you could get off busy road. Too many trailers and trucks waiting to b rented on front premises. Employee asked that we back trailer in a tight space for her which we did.

JUDY C. 
Rating:
4.0

Customer did not leave a comment.

BRAD F. 
Rating:
4.0

Customer did not leave a comment.

ELON B. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
4.0

The van's exterior was not clean.

CONRAD S. 
Rating:
5.0

Very helpful personnel

Sid I. 
Rating:
5.0

Quick and easy!

GREGORY S. 
Rating:
5.0

Everyone is /was very helpfull

THOMAS F. 
Rating:
3.0

The attendants in the office (especially one of the black guy) is so cold and unfriendly. Makes me not to want to go there for service.

LINCOLN M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Customer did not leave a comment.

Nathaniel K. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY P. 
Rating:
2.0

Customer did not leave a comment.

Kenneth C. 
Rating:
2.0

After I dropped off the truck, the customer service rep at this location called me telling me that they do not have the truck on the lot. Of course we're panicked and confused because we know that we delivered the truck way before the scheduled time. He kept insisting that we dropped it off at the wrong location because there are three locations in that very area. Eventually he put me on hold, I guess to check for the truck or whatever, then he came back like ma'am, we have the truck we have the truck. Goodbye. No apologies for the mixup or anything of that nature. I was overall extremely disappointed with this service and I will be filling a formal complaint.

LINDIWI B. 
Rating:
2.0

$35 for being slightly below the return gas marker is ridiculous.

LATASHA T. 
Rating:
5.0

Staff was wonderful. Drop off was quick and easy.

william B. 
Rating:
3.0

Office staff a little rude. Nothing too outlandish, just not very personable. The whole operation seemed disorganized. Out of all the people I had interactions with only one seemed personable and professional and he was the guy who checked the equipment back in upon return.

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

ROXANA S. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY W. 
Rating:
5.0

Customer did not leave a comment.

JAMES Y. 
Rating:
4.0

Customer did not leave a comment.

George A. 
Rating:
4.0

Customer did not leave a comment.

REGINA K. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

SERGIO S. 
Rating:
5.0

Just keep doing what you are doing.

JONATHAN R. 
Rating:
3.0

Having the truck at the guaranteed pickup location when it was reserved and prepaid instead of having to drive an hour across the state to find a truck would have been a vast improvement, as well as not changing the time the truck was due to be returned by moving the drop-off time up an hour after causing 3 hours worth of delays. Your ability to provide services paid for was minimal, at best.

EMILY M. 
Rating:
1.0

The customer service was horrible! Employees using foul language in front of customers is unacceptable. Employees not moving with a sense of urgency to ensure customers aren't waiting a long time is unacceptable. Everything about this location is unacceptable! I would never recommend and I'm going to tell everyone I know not to use this UHaul location!

ERIKA L. 
Rating:
4.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

GAIL C. 
Rating:
3.0

Tires will not properly inflated and did not receive my dozen of moving blankets

DARROW W. 
Rating:
5.0

Customer service was excellent. Friendly and extremely helpful staff.

DAWN R. 
Rating:
4.0

Customer did not leave a comment.

Jan S. 
Rating:
3.0

The second time I received a vehicle with low air in the tire. They put air before I left and said it was fine. The first time it was completely flat in the morning. Set back my move. Then this morning it's so low I have to add air to drive as I had a short window and couldn't wait for roadside assistance.

LAUREN P. 
Rating:
3.0

Customer did not leave a comment.

Jamie B. 
Rating:
5.0

The pick up and drop her was quick with no hassles. The staff was friendly and helpful.

Katrina J. 
Rating:
5.0

Very good

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Terrance O. 
Rating:
5.0

Every time you apply break it make terrible noise. Please fix the break system

OLUSEGUN S. 
Rating:
3.0

Clean the vehicles and maintenance them. The truck I rented was constantly struggling to shift gears and the steering wheel was scarily loose when steering.

DIANNA N. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Whatever they're doing, they should improve on it.

Wilfred O. 
Rating:
5.0

Staff was very friendly, professional and knowledgeable

MOSEBOLATAN A. 
Rating:
5.0

I am surprised that I am not paid for the extra fuel for the rented van returned on Sunday night. It's a little bit “off” for ignoring the difference in fuel level. Remember that fuel is considered and checked after mileage on return vehicles. Then, why missing the difference on my rental? Where is the credit? It's funny! Overall, it's a nice location.

CHRIS A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
3.0

Lacking in providing simple customer service. I had to climb between closely parked vehicles to get into my van. Carry and load the dolly myself. Most other locations pull the vehicle up to the front door area and have it ready when you make a reservation with a specific time. Wasn't aware I needed to log in before leaving to note condition of van. Was not infomred.

Lisa F. 
Rating:
5.0

The type of van I had reserved wasn't available, so they substituted a slightly larger truck for no additional cost. They handled it very quickly and professionally, so what could have been a real problem instead became a very good experience!

JEFFREYSTUART H. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
2.0

Nice staff at the rental location. The truck was clean but seems to be needing a tune up or mechanical work. It makes a rattling noise when turning off. It also (suspension, engine, drive train?), has difficulty while driving... It hesitates and makes aa screeching noise sometimes.

GEORGE S. 
Rating:
4.0

Customer did not leave a comment.

MARIBELL V. 
Rating:
1.0

Customer did not leave a comment.

SHAKER A. 
Rating:
4.0

Friendly representative

JESUS D. 
Rating:
5.0

Quick key pickup faster return m.. helpful service.. no complaints.. would used again !!

aaron A. 
Rating:
5.0

Customer did not leave a comment.

astrid F. 
Rating:
5.0

Customer did not leave a comment.

RACHEAL G. 
Rating:
5.0

Supply at least one moving material to frequent customers

JOHNSON O. 
Rating:
5.0

Customer did not leave a comment.

Hattie L. 
Rating:
5.0

I had to get a truck asap, no problem.. I ordered at 5:00 and picked it up at 5:30. No hassels, super fast service. I will definitely use them again.

SHEILA C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

LAUCHLAND R. 
Rating:
4.0

Customer did not leave a comment.

STEVEN G. 
Rating:
4.0

Customer did not leave a comment.

Ivonne D. 
Rating:
4.0

Trucks drain gas too quickly. Please look into the issue

ANGELA W. 
Rating:
5.0

The staff were fast and friendly.

BRANDON J. 
Rating:
4.0

Parking availability is needed. A separate lane to approach the cashier's desk for key pick up would make you feel more comfortable when “skipping the line.”

MICHELLE T. 
Rating:
2.0

They did not have the dolly and hand truck we reserved. When my husband went to ask them about this after receiving the uhaul, they made him wait in a long line again. They said they would throw in some moving blankets for free, but then they charged him for them. When he went back in to point out the charge, they made him wait in the long line again. We were very late for our move. The location is very convenient however.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

MIRANDA B. 
Rating:
2.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

SATISH J. 
Rating:
5.0

Customer did not leave a comment.

JAMAL B. 
Rating:
5.0

Customer did not leave a comment.

LAMONT B. 
Rating:
3.0

Customer did not leave a comment.

Dominique H. 
Rating:
5.0

Excellent services and great customer service.

TRACY A. 
Rating:
2.0

The truck I was given had not been checked at all after its previous rental. The box was unswept, with debris on the floor and in the upper shelf. And one of the headlights was dead, which was a huge issue driving at night in the rain-- nearly got us killed at a couple of dark spots. The truck had been parked in the holding lot behind another vehicle, so it wasn't a matter of a quick turnaround error before giving it to us--- it just hadn't been properly checked in at all. I mean. . . headlights, come on-- that's a level-one safety issue for a vehicle.

Thomas H. 
Rating:
5.0

This location was great to work with, the staff was friendly and knowledgeable.

VIRGINIA W. 
Rating:
5.0

Customer did not leave a comment.

LANCE E. 
Rating:
5.0

Customer did not leave a comment.

FOLAKE F. 
No reviews have been submitted for this location.

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