Customer Reviews for U-Haul of Laurel

8346 comentarios

10150 Washington Blvd N   Laurel, MD 20723
(NO CUSTOMER PARKING)

(301) 490-9888

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(301) 490-9888

10150 Washington Blvd N
Laurel, MD 20723
(NO CUSTOMER PARKING)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KRYSTELLE W. 
Clasificación:
3.0

I used the online check that was supposed to get me in and out. when I got there, i found the truck , but the combination for the key lock didn't work and I was forced to stand in line. All in all a 10 minutes process took 40. really wasted my time. Also, I had ordered a dolly and there wasn't one in the truck, so I needed to go back in and get one.

Michael R. 
Clasificación:
3.0

El cliente no dejó un comentario.

COLIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKWASI O. 
Clasificación:
4.0

El cliente no dejó un comentario.

edgar S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CATHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ibrahim G. 
Clasificación:
2.0

El cliente no dejó un comentario.

ENOCH A. 
Clasificación:
5.0

Suggest the customers to clean it up the cars before to drop it off I don't know if this is the store responsibility or costumers thanks

JOSUE O. 
Clasificación:
4.0

Parking is a bit of a problem especially when they open in the morning. The staff is very helpful .

TEOFILA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
3.0

First time I rented a in closed trailer that rear right side tail lights did not work at all and before leaving the lot the employee said just when you pull out keep your light off so the uhaul cam doesn't see that the right side taillight doesn't worry it's the only one we have just don't drive at night and don't worry you will not get pulled over it has out of state tags. Second time was for a car dolly and a Shannon named guy helped me. But not really at all.... This guy had a terrible demeanor, provided me a dolly that the right side turn signal did not work and said it's probably my truck and we have been doing this for 20 years and we know what we are doing. I told him I know it's not my truck because I checked it before and have other trailers and they work fine. After they tested my connection and found nothing wrong with it. Then they found it's there extension wire part that is not working properly. They gave a dolly with ripped instructions on both wheel fenders and Shannon did not even go over how to use the straps or anything with the dolly with me. I would recommend this location due to my experience for myself but if you do use this place make sure not get any help from the guy name Shannon.

FERNANDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOLLY E. 
Clasificación:
3.0

The lady at the service desk was great! The guy that helped me with hooking up the trailer was talking on his phone the entire time and then walked off. I had to follow him to ask if I was ok to leave with it, and he said yes. The guy that helped me return the trailer was great!

Richard M. 
Clasificación:
4.0

Closed when truck was returned

MONTYFREOLO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE T. 
Clasificación:
4.0

Cargo van was not clean. It had trash in it and didn't appear to be sanitized. Staff said gas tank was 1/2 full when I rented it but it was below that mark. When I returned it, I made sure it was at half. The only reason I would recommend this location is because of the staff I experienced. Rodney Turner

RODNEY T. 
Clasificación:
3.0

I cannot rate and fill out this Survey until I am first emailed my "Paid-in-Full" Invoice to review my final charges. Thank you for your understanding.

RYAN W. 
Clasificación:
4.0

Have vehicles available at the chosen location. I reserved a truck at a place 0.48 miles from my home but was then called and told I had to go to a location 8.6 miles away therefore causing me to pay for an additional 16 miles. It's a rip off

KRISTIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Newt M. 
Clasificación:
4.0

The location is shortstaffed, but the associates were very helpful and engaging.

TAMAH K. 
Clasificación:
5.0

Friendly, helpful courteous and efficient. Always enjoy the experience and attention of you employees.

Robert H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randolph W. 
Clasificación:
3.0

El cliente no dejó un comentario.

OJOREDDE I. 
Clasificación:
5.0

Great experience. Would definitely rent from U-Haul again.

RODERICK A. 
Clasificación:
5.0

Everyone very Helpful

THOMAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantay R. 
Clasificación:
5.0

Absolutely fantastic, I didn't have to do a thing. Less than 10 mins I was finished!

TUREKA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marti M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omotara J. 
Clasificación:
3.0

The manager is a bit abrasive, however upon return the other employees were excellent.

Christopher M. 
Clasificación:
4.0

The young lady that assembled me was courteous and PATIENT instructing me how to navigate the site. Return of the vehicle was also easy. Gracias

BETTYE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE G. 
Clasificación:
2.0

The line was extremely slow and the store wasn't properly staffed.

BRITTANIE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

LISA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

The Staff was very helpful and friendly. Being stuck and stressed our on the road with a disabled vehicle the staff made the day a lot more bearable.

Peter U. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carroll G. 
Clasificación:
5.0

Nothing To implement everything was really good really good 👍

HORACIO K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mariama S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan P. 
Clasificación:
5.0

Provide some customer parking, even if there's a fee for it

ALAN P. 
Clasificación:
1.0

I placed a reservation for a 5'x8' trailer well in advance of my pick up date. On the day of the pick up I was notified that my trailer could only be picked up at a location 45 miles away!!!! No locations closer to me had a trailer available...of any kind!!!

EDMUNDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

Very pleased with all aspects of rental .

STEPHEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim T. 
Clasificación:
3.0

Location was VERY crowded with equipment. Difficult to maneuver. Individual who waited on me was helpful, pleasant and efficient.

Joseph B. 
Clasificación:
5.0

Great costumer service.

DOUGLAS S. 
Clasificación:
5.0

Their greeting made my day.

DANIEL R. 
Clasificación:
1.0

El cliente no dejó un comentario.

GENNIFER M. 
Clasificación:
4.0

Truck passenger door did not close well, truck had almost no pickup on the road, brakes did not respond quickly enough.

MARGARET B. 
Clasificación:
2.0

The phone app would not work for pickup. The location was too busy for 2 employees.The truck had a tire warning light on, and the visor on the drivers side was broken and kept falling and obstructing the view.

STEPHEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TALLIA C. 
Clasificación:
2.0

I told the person the running lights on this unit were not working when I got the trailer they said to use it anyway. About 5 miles from the location all lights went out on the trailer and I had to do a road side repair on the trailer wiring. This made it where I had turn signals and brake lights back but no running lights. I returned the unit early because I could not use it at night because of this. When returning it to the location ant telling them this is the only reason I am bringing it back early they did not offer any solution. I ended up finishing my move with 4 pickup truck loads that would of been one trailer load. Very disappointed in the service and maintenance of uhaul as this was addressed at pickup that I needed the unit for 24 hours. Not 6. Still got charged full price and had to use twice as much fuel as I would have if the lights would of functioned. I did call to get it documented in roadside assistance that I conducted the repair they were very helpful and felt that this location was also wrong for not offering the other 6x12 that was on the lot. As I explained to them the guy who hooked me up made it seem like it was too much work to get it out from behind the other trailers. I will continue to rent with uhaul but this was a disappointing experience. This also was not the location that I reserved my pickup at so it was out of the way for me to pick up and drop off for my helping a friend move.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLAS B. 
Clasificación:
5.0

Very good customer service

LALBIAKDIKA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
2.0

I was charged a $5.00 fee that other locations don't charge. I was told that it would be returned when I bring the rental back. I was then told by an employee that I would have to wait for 1 or 2 hours. I then said I wasn't coming back to this location and the employee told be don't come back.

GREGORY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VENESSA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph Craig W. 
Clasificación:
5.0

Fast, easy, nice people. Couldn't have gone better. ¡Gracias!

GABRIEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald V. 
Clasificación:
5.0

Nothing I was completely satisfied

DEREK F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Augustin V. 
Clasificación:
5.0

Thank you for making it easy.

Stacey F. 
Clasificación:
5.0

Nothing. It was a fast, efficient experience.

RICHARD R. 
Clasificación:
4.0

The in store manager was excellent, very helpful and outgoing. The gentleman who worked outside helping people behavior seemed as we inconvenience him

Damian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARK S. 
Clasificación:
3.0

Why does someone need a smartphone to rent from you?!? If I had another option I wouldn't use uhaul

james S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HIRAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHUKWUEMEKA A. 
Clasificación:
1.0

I received a charge that isn't stated in my contract

ADAUGO E. 
Clasificación:
5.0

Great for smooth processing reserve date to pick up Uhaul truck on time. ¡Gracias!

MARY-MAE F. 
Clasificación:
3.0

El cliente no dejó un comentario.

WITTAYA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhiqiang H. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN B. 
Clasificación:
5.0

People at this location are very friendly and helpful. ¡Gracias!

ANNA D. 
Clasificación:
2.0

The staff here was completely unfriendly. It was like they didn't care to be there. The person who "helped" take the trailer off the truck so I could unload my personal belongings was on his phone constantly and had to be reminded of several steps required in order for me to drive my car off the trailer. Man, my overall experience with U-Haul for this move has been beyond unprofessional.

Lee C. 
Clasificación:
4.0

I was very satisfied with the online reservation process.

Larry T. 
Clasificación:
2.0

El cliente no dejó un comentario.

JIMMY H. 
Clasificación:
3.0

Overall, customer service was average. Communication can be improved.

Joy L.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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