Customer Reviews for U-Haul of Laurel

9,606 comentarios

10150 Washington Blvd N   Laurel, MD 20723
(NO CUSTOMER PARKING)

(301) 490-9888

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(301) 490-9888

10150 Washington Blvd N
Laurel, MD 20723
(NO CUSTOMER PARKING)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Used this location before and never had any issues...equipment was in great shape...people were kind and helpful

JOHN C. 
Clasificación:
5.0

I love the service

Kaniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASPER H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cesar R. 
Clasificación:
5.0

The customer service is awesome

Tesfaye G. 
Clasificación:
5.0

I think it's fine as is the digital works outstanding

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald E. 
Clasificación:
5.0

Gracias

ABDULBASIT Y. 
Clasificación:
1.0

Nothing was good and I fill the gas already and they charge me more money for gas $9 and I drive just 15 miles round trip I fill $15 gas too they cheat the customer, I'm not satisfied with this location

MUHAMMAD B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Diane M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale W. 
Clasificación:
2.0

When returning the truck their was 1 person to check in with and he was busy filling propane tanks (.approximately 15 to 20 ) and it was going to take at least 30 minutes. I was told to leave the key in the truck and they would Email the receipt to me.. That was all good- except now that I have the receipt I was charged $21.00 for gas. I had already filled the tank to 5/8 full just before returning it. I've got my receipt from the station just down the street from your facility. Please refund me the $21.00 that you charged me.

Neil L. 
Clasificación:
5.0

HAVE MORE PARKIMG FOR CUSTOMERS

Avis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahdi S. 
Clasificación:
5.0

I have recommended this location to others! Great! Fast! Clean.

christopher S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Boris K. 
Clasificación:
2.0

IT WAS SUPPOSED TO PAY 300 AND I ENDED PAYING 500

Cristian S. 
Clasificación:
1.0

Service desk employee did not seem to know how the insurance worked and gave different answers than the manager. No parking at the facility, even for picking up equipment. Rental required a smart phone that I do not own. Uhaul trailer was in poor condition with about one third of the bumper tie down rails missing or flopping against the wall. Two of the six floor tie down rings were missing. Uhaul trailer should have been repaired before being rented out again.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alecia W. 
Clasificación:
5.0

Staff was very professional and assisted my every need. Thanks for a great move.

Michelle F. 
Clasificación:
4.0

The wait is long.

STACY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar B. 
Clasificación:
5.0

Everything was smooth.

Charles H. 
Clasificación:
5.0

Employees were courteous, understood my needs, and very helpful (Chris Fonseca).

Andy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donhue G. 
Clasificación:
4.0

Had a good experience.

joshua U. 
Clasificación:
5.0

Keep doing what you doing

George L. 
Clasificación:
5.0

The staff is always spot on and the lot attendant was the best and will be running the place someday

Karl H. 
Clasificación:
2.0

Representative in the yard was on his phone or device and ignored me when I drove in. Despite honking my horn a couple of times and the fact that my trailer was blocking other return U-Haul vehicles from entering due to the backlog of vehicles from being cleared from the return lane; the representative's reaction was still somewhat non-chalant. After asking the representative about his initial response and that being on his phone during busy work hours was not professional, he casually responded that he dislikes it when customers assume that he is on his phone when in fact he is really reviewing U-Haul work orders on his device. Judging from other Google comments of this location, this must be the norm. Shame since it's the only larger location in my area. Good workers must be hard to find nowadays.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal E. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINJE N. 
Clasificación:
3.0

Trailer was not weather tight. Roof leaked along its left side near rear. As it leaked when it was very light rain Sunday morning I'm glad it wasn't pouring as my items might have been damaged. The lady that checked the trailer back in CC was great every other person I interacted with was average. I did not bother to mention the leak .

Wayne F. 
Clasificación:
2.0

El cliente no dejó un comentario.

ADRIANNA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

Lower the cost of mileage

Lynette H. 
Clasificación:
3.0

I relied heavily upon your app - it is pretty decent. I even viewed the online video on the picking up the rental. However, after providing both my license and my passport, the video never stated anything about even more identification. I did all the pre-steps ahead of showing up only to have to go into the store because customer service was calling me to provide more ways to verify my identification. What is the point of the online video if you don't go through all the steps? The store manager has an attitude problem - I'm sure you've heard that before.

Jason L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda B. 
Clasificación:
1.0

Very poor customer service

Gafar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie F. 
Clasificación:
5.0

It's great and not expensive bery good people so nice

JOSEMARIA G. 
Clasificación:
5.0

Nothing, everything was EXCELLENT, ESPECIALLY the employees, who were helpful and made sure I understood the policy of extending my time...

jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ammar A. 
Clasificación:
1.0

This is the worst experience I've had. My reservation was for 7am on a Saturday, the gentleman who checked me in stressed that I needed to return the truck at the same time on Sunday when they were still closed as the store opens at 9. I went through the drop off procedures online but there was nowhere to park a 26 foot truck. All entrances to the building were blocked by other rental trucks, which meant that I had to literally jump the sidewalk and park there, so as to not park on the street. It was very inconvenient and a complete waste of my time.

Daria W. 
Clasificación:
5.0

More Service attendant at Register

KAFAYAT A. 
Clasificación:
4.0

Staff was not polite this time. I frequent this location a lot but this time the staff was very abrupt almost rude.

Kai L. 
Clasificación:
5.0

Please let the rental vehicles be miles free like all rental cars in the nation.

BAI K. 
Clasificación:
5.0

Great experience everything went well!

Robert E. 
Clasificación:
5.0

It's great I like it

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salamatu M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margheritta P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
3.0

On 10/08/22 at 7:am I used the 10150 Washington bvd Laurel MD location. The young man whom I initially me checked was obnoxious, and passive aggressive. Felt like a burden not at returning customer. However returning on 10/10 was a waaayyy better experience thanks to Sylvester!!!

Ricco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salamatu M. 
Clasificación:
5.0

I have rented equipment from the Laurel Location numerous times and I regularly buy propane as well. The service is always excellent, and the staff is knowledgeable and courteous. I highly recommend this location!

Charles K. 
Clasificación:
5.0

Servicio al cliente de excelencia. Kind and well-trained staff.

Anna R. 
Clasificación:
1.0

The truck I was given had a cracked side mirror and the cab jumped around when it reached a certain speed. I've rented two trucks previously and none of them jumped around like this one. The staff was all over the place. They couldn't find the key to the truck I reserved so I was almost forced to get a larger one, and when I went to return it, three different workers told me three different ways to return the key since I didn't want to stick around. The sole worker sitting at the counter was just counting coinage and ignoring the line of people waiting.

Joy N. 
Clasificación:
5.0

The representatives are professionals and well behaved. Everything was to my satisfaction

oluwatimilehin O. 
Clasificación:
2.0

The uhaul did the job, alignment completely off so the truck drove pretty poorly but it got us from point A to point B. The employees that helped us outside were great but the man checking us in was very condescending and rude for no apparent reason. Very off putting and frustrating.

NICHOLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rakeya W. 
Clasificación:
4.0

Nothing much to say at the moment.

Emmanuel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL L. 
Clasificación:
5.0

I loved Jeremiah! He was a very personal and inviting individual. He asked me about my trip and where I was coming from, and we had a good conversation!

RICHARD K. 
Clasificación:
1.0

Sunoco station 2739 Annapolis RD Hanover MD is Terrible. The person at location does not know what he is doing. I have moved 14 times and used U-Haul all 14 times. I never have been told go outside and hook my own Trailer up then get him and he will come take picture. When I questioned him he said no one is here to do it. The he should not be a U-Haul location. Lucky I pull boat and know how to. The trailer lights were not working he told me to drive to one of the distribution centers 10 miles away so they can look at it. YOU CANNOT DRIVE ON PUBLIC ROAD PULLING TRAILER IF LIGHTS ARE NOT WORKING. I got a hold of U-haul who sent Area Manger David Abbott out to help me. I cannot say enough Great things about Mr. Abbott. Two issues. One was Trailer one was my Truck. He helped me diagnose problem, I ran to track auto got a rely fuse for Trailer light which fixed my truck. When I returned Mr. Abbott had trailer lights apart and was fixing them. After checking my car he checked Trailer and they had issue also. He call reservations, got my reservation cancelled, found a new reservation close by so I went to other Location In Laurel . They were great, They hooked up Trailer , tested lights and sent me on my way.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick J. 
Clasificación:
1.0

Stop trying to steal people money. The additional charges after already getting a receipt and having no record of it. That's not how it works.

Alan N. 
Clasificación:
5.0

Easy return. Sylvester was helpful getting me backed up in the yard.

Randolph A. 
Clasificación:
5.0

Staff was knowledgeable, helpful and professional!!

Janessa L. 
Clasificación:
5.0

Very nice people

Neris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HILTON H. 
Clasificación:
5.0

The staff was very helpful and friendly. They also were very knowledgeable. Enjoyed them very much

Valerie F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA B. 
Clasificación:
5.0

N/C

Brianna C. 
Clasificación:
5.0

Very friendly and helpful

Valerie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

harrison K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell T. 
Clasificación:
2.0

I was charged an after hours fee despite returning the truck 30 mins prior to closing.

John R. 
Clasificación:
3.0

Staff could be advised to interact better with customers. My experience with the employees is rushed, and near dismissive. Moreover, my U-Haul App experience is not good.

Abass W. 
Clasificación:
1.0

I was very disappointed by renting at this location. The truck was in very bad shape with windshield not working properly and the front bumper broken. And they charged me $20 for dropping the truck at midnight ( a few that I never pay in other locations)

Michel S. 
Clasificación:
2.0

Trailer leaked water and was not able to ck in on after he drop off also charged heavily for that . Always games with u haul .

Jessie C. 
Clasificación:
5.0

Ask customer if help is needed hooking up trailer accessories. Some of us can figure it out, but others may not. The most experienced person did however, helped me and thoroughly explained the hook up process. ¡Gracias!

Ruben E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

This location was great. My reservation was transferred to Laurel after the Columbia Exxon didn't have my van ready.

Andrew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ulysses A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elliott G. 
Clasificación:
1.0

El cliente no dejó un comentario.

MIGDAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonor C. 
Clasificación:
4.0

Don't change nothing

Joseph H. 
Clasificación:
1.0

Get a better staff.

Deon H. 
Clasificación:
3.0

Overall, customer service was average. Communication can be improved.

Joy L.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

Volver
arriba