Customer Reviews for U-Haul of Koreatown

4,558 comentarios

1600 S Western Av   Los Angeles, CA 90006
(Western & Venice Limited Parking)

(323) 731-3171

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(323) 731-3171

1600 S Western Av
Los Angeles, CA 90006
(Western & Venice Limited Parking)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

VILMA S. 
Clasificación:
3.0

The gas tanks should be at least 50% full when rented, its expected since some people like myself are renting on some tlme restrictions. Also, would like to not have to smell bad ordor in the cars. With COVID it would be best to keep cleaning the rentals best as possible.

SUSANA M. 
Clasificación:
1.0

The employees at this location were Beyonce rude and i would never rent from this location again

KAVON C. 
Clasificación:
2.0

Was given the wrong vehicle didn't make a fuss.

KEITH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS A. 
Clasificación:
4.0

Gracias

ROSALYN D. 
Clasificación:
4.0

No one was available at the office, but the lady who received the truck seems nice.

Mike S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOROTHY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE P. 
Clasificación:
4.0

U-HAUL application doesn't work when I return a truck. Especially, I can't upload the picture of the truck.

USEOK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIREE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO H. 
Clasificación:
5.0

Extraordinario servicio al cliente

CESAR V. 
Clasificación:
5.0

Staff was superfriendly and made everything beyond easy.

Patrick E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTHUR S. 
Clasificación:
1.0

Costumer service no good

IVAN C. 
Clasificación:
3.0

The front desk receptionist should slow down and take her time to explain the walk around process. I had to call her several times to help me when I found scratches on the vehicle. If I would of just left I would probably be responsible for the damage a previous renter had made.

RANDOLPH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE P. 
Clasificación:
5.0

Great equipment, quick and helpful staff!

ALEXANDRE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LILIAN B. 
Clasificación:
5.0

Trying to drop off truck something else is coming up saying commission

LATISHA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO P. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWIN M. 
Clasificación:
5.0

I've been having trouble with the website. I sign up for online check in thru truck share and every time I get to the part where it double checks my drivers license info it doesn't load the next page and tells me the server stopped responding. I haven't been able to check out a truck like this for the past three instances.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER C. 
Clasificación:
5.0

Nada

KONSTANTINOS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRESTON B. 
Clasificación:
4.0

Friendlier check in

LASHAWNNA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE U. 
Clasificación:
1.0

I needed a double door trailer and they didn't give me one, it was available before pickup. It's the worst service that I met in my life. They are very unprofessional, I waited more than 20 minutes inside the store ALONE without any employee to help me. They don't follow the same rules and pattern as others stores. They need any training and supervision.

THIAGO R. 
Clasificación:
4.0

Self check-in and after-hours check out made process doable. Outside staff helped with check-in process and was very helpful and courteous..

bonnie M. 
Clasificación:
1.0

I got double charged and never received my refund

Jonathanivan H. 
Clasificación:
1.0

The black lady in the front made it real hard for me and was goving me attitude aswell as the mexican hefty guy . I will never come back to this location . The manager is the worst . Thank you uhaul this will be the last time i rent with yall ! Happy Holidays !!!

ISRAEL DAVID O. 
Clasificación:
5.0

El cliente no dejó un comentario.

zhengyuan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLESA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR A. 
Clasificación:
2.0

The team needs to be a bit more polished to handle customers. It felt a bit in disarray. An average experience, nothing to wow about. The inside space could use some TLC. It's a bit dirty and can be a lot better.

WILLIAM N. 
Clasificación:
5.0

Hi

STEVEN R. 
Clasificación:
5.0

Manager is a good contumer service guy

MEMFIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DULCE G. 
Clasificación:
1.0

The trailer light was left on on the 10 foot truck that I rented. I had no idea that it had been left on or what it does to a truck. The truck shook viciously the entire time I was on the highway making controlling the truck virtually impossible. I very nearly hit a car in the lane beside me and had people honking me. When I called to report it, I was told, well, people make mistakes. They do, but that was not an appropriate response.

DIANE M. 
Clasificación:
1.0

My lock did not open, wasted an hour of my time calling customer service until one of the cleaners help me, vehicle had fleas which made it a horrible experience.

Anthony P. 
Clasificación:
4.0

More friendlier service/customer oriented

NOE G. 
Clasificación:
4.0

I rented a cargo van last Sunday and it's very dusty, like it's been park for over 2 weeks, I've been renting vans from U-Haul twice in Orange County, but it's my 1st time to be denied a ford van, even I book in advance and even requested for, so when they showed me my GMC rental, there's couple of ford vans in the lot.

IVAN T. 
Clasificación:
4.0

The lady customer service at the counter was not very friendly. Did not greet me when I said "Good morning".

Marlon Gavino V. 
Clasificación:
5.0

The trucks cabin smelled strongly of cigarettes. Motorists should be banned to smoke inside the vehicles!

ISABEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEZON J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
1.0

Your General Manager Juan Hugarte was impatient, unprofessional and lacked customer service skills. After explaining to him a concern, he refused to listen and stated it was my job to ask the questions versus uhaul letting me know. He continued to say “corporate uhaul are different” and told me it was my job to find out which uhaul were or were not “corporate uhaul”. I ended up having to call the corporate office to be heard and validated and have my issue handled.

TODD M. 
Clasificación:
1.0

I Would never rent again!!i called 4 times and every time i called i got higher and higher rates on milage they are so full of shit

Leonel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABIMAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT M. 
Clasificación:
5.0

Truck mileage was too low. Truck goes only two miles per gallon of gas.

Alexander C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUINEVERE N. 
Clasificación:
4.0

El cliente no dejó un comentario.

CASEY H. 
Clasificación:
2.0

I reserved a truck a week in advance at the location on 5006 Vineland and I was told because of double booking there were no trucks for me and had to drive 10 miles out of my way for a new truck. Completely messed up my schedule.

KRISTIAN L. 
Clasificación:
2.0

After hours drop off was a nightmare. We had 3 trailers to drop and we couldn't put where we were told. While dropping off another customer dropped off 2 large trucks. Space was limited and difficult to maneuver. The drivers of the other trucks helped get it done.

SCOTT DAVID W. 
Clasificación:
5.0

Juan Hugarte is very knowledgeable and helpful

Clasificación:
5.0

Perhaps a visual overview on vehicle's wear and tear components as tires, tire pressure, breaks, windshield wipers etc.

Hector R T. 
Clasificación:
5.0

All the staff were friendly from start to finish!

Seunghyun J. 
Clasificación:
5.0

Personnel was knowledgeable and very efficient.

JOSHUA B. 
Clasificación:
1.0

El cliente no dejó un comentario.

SVETLANA D. 
Clasificación:
3.0

Unpleasant service, changes location pick up multiple times, no t convenient in answering questions and accommodating my pick up and drop off

Manaf A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
3.0

The location was just okay. The young man who helped me was very congenial.

JULIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLAND F. 
Clasificación:
5.0

Juan and everyone at this location are just the best!!! Always helpful and kind! Thank Juan!

Garry C. 
Clasificación:
5.0

N/C

Theresa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLINE C. 
Clasificación:
5.0

Everything was excellent.

OSCAR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDE S. 
Clasificación:
5.0

All great!

Nicole W. 
Clasificación:
3.0

Juan was the definition of customer service. My first experience was on Thursday 10/14/21 and the staff was amazing. My experience today, 10/18/21 was unpleasant. The 2 ladies in the office seemed to not want to be there. They provided smelly vans, 1 in which had a busted mirror driver's side side view mirror and a turning signal that did not work. Was running late to the pick up location due to having to switch vans. Juan was very understanding and made sure we were being helped with great customer service. I requested a refund or a discount.

Shauntale' L. 
Clasificación:
5.0

Reserve a parking place for a customer that wants to drop his or her car to your place pending when he or she returns your van, truck etc.

EMMANUEL N. 
Clasificación:
5.0

When checking the truck back in I could not figure out how to share my location. My friend had to fo it on her phone. There should be a way to enter the drop-off location manually. It was REALLY FREAKING FRUSTRATING!!!!! It made me almost NOT want to use U-Haul anymore.

Sherral C. 
Clasificación:
4.0

A bit confusing on how to park vehicle.

Christine K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEODORO V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juanita C. 
Clasificación:
5.0

Keep up the good work.

ANUARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa B. 
Clasificación:
3.0

Personnel should be friendlier and explain a few things about there equipment and how to operate them

OSCAR V. 
Clasificación:
3.0

Workers need training on better customer service.

Carlos N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENNA P. 
Clasificación:
5.0

Better signage for where to pull in to return. Or a heads-up at pickup that return is on Venice, not Wester (which is where the pickup entrance was).

AMY P. 
Clasificación:
5.0

The owner is awesome.

matthew H. 
Clasificación:
5.0

Nothing at all everything was excellent fast excellent fast polite Curtis I love uhaul

JAMES J. 
Clasificación:
3.0

The "reservation" process was a nightmare. It really isnt ok that when i make a reservation it is only tentative on your part.

ROBERT G. 
Clasificación:
1.0

My rental was double booked and the other person was there 30 seconds before me and took the keys. The staff told me there was nothing they could do and I had to call U-haul even though I was standing at the u-haul. I got upset enough that she then searched for another vehicle nearby and reserved it. While waiting for my Uber a van return pulled up and I asked her if I could take that van but she told me it was for someone else who wasn't there yet. When I called to speak to customer service about the double booking he hung up on me when I asked for a discount. Finally a manager helped to give me a discount and apologized. I will go out of my way to use a different rental company the next time I move.

Carley C. 
No se han enviado comentarios para esta ubicación.

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