Everything was perfect. Guy could use some help!
NANCY C.Customer Reviews for U-Haul of Kent-Stow
Testimonials From Recent Customers
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Have the parking lot plowed so returns can happen without the police being involved!
WADE V.When I got to pick up the truck it was not ready. The door and windshield were frozen solid. They had to spray the back door multiple times. I had a timeline and expected the truck to be ready to go. They did not go over anything with me as far as inside the truck and how things worked. Also, the dolly was unattached in the back of the truck and the guy said I would be charged for it so he said he would attach it. When I got to my location and opened the back of the truck the dolly had disconnected and fallen over. It was in the way when I was trying to load the truck because I needed every square inch inside the truck. It was not a good experience.
RENEE S.I would say a couple things. As the location itself goes: I have been to some very awful u-haul locations, so this one is kind of a relief. They are generally helpful and knowledgeable. As a company, U-haul leaves much to be desired in just about every way. The app is slow and buggy and not very user-friendly. The “convenient†mobile check-in took almost 20 minutes and I still had to go in the store to get the key anyway. I was also not stoked to pay 200% more in fees than my estimate indicated when I reserved the truck online.
Zachary G.Fast and efficient customer service
JON G.it's quick, easy, value priced, and the folks are helpful. Gracias
JAMES S.No problem staff polite and pleasant.
Constance C.More than 1 employee in the building per shift.
JENNIFER A.The manager is so very nice and helpful!
Taylor K.Have more 5 X 9 hi gate trailers available at more locations. I had to drive 25 miles out of my way, past several other U Haul locations to find this particular trailer I needed.
Franklin T.Employee seemed irritated. I asked if the trailer was too low. He said no but I have to pull over and flip the receiver over to make it higher so the chains were not dragging so much. He said I would receive a new emailed recipient but I never got one.
JOHN C.Dropped off after hours and didn't get an email that I was all checked in until almost 10:00 am the next morning so I was concerned I did something wrong. I took a screenshot of the confirmation, but would have been nice for a timely email since every other communication was almost instantaneous.
MARLENE K.The employees were great - no complaints there. The price was fair. My only issue was the truck - the tire light (leak) was on the entire time I rented it…the “check engine†light stayed on…and when I pressed the brakes, I felt the brake pads slipping on the rotors. That's was kinda worrisome. But I also get great service here, so I'll be back. ¡Gracias!
jeffrey D.Had a tail light out, but it was of no consequence for the trip. Sales people at the Kent location were very helpful.
John S.More call center help for dropping off took us quite a bit to get our order figured out.
JASON S.No complaints, went well.
Lawrence M.The “manager†or person that was supposed to open at 9am, was late. And apparently this is a regular occurrence bc another customer waiting outside on line behind me shared he rented from the same location over the summer and waited 15mins for him to arrive. At least that was when it was warmer out. This time we waited until 9:30 and it was cold and drizzling. No apologies or acknowledgement about the wait when he got there either. He just silently walked passed everyone and opened up. And to top it all off as I said the guy behind me recognized him from the last time, but the person in front of me asked if there would be a discount for the time lost. To which your employee stated that wasn't even his store, that he received a phone call last minute to open up and he “generously obligedâ€. Smells like a dirty liar to me. I know all businesses are feeling the pressure of staff shortages but the gall of some people to take advantage is extremely unprofessional.
Catherine P.Staff was very nice and helpful.
Cheryl K.Great management and staff, always friendly and helpful. Keep up the good job.
John K.Explain how a truck rental that is 29.99 ends up charging me 60.48 I didn't get the insurance and I don't know what the extra 30.00 dollars was for. I only put 7 miles on the truck and 7 times .99 is not 30.00 I would appreciate an explanation for what the extra charge is for
JEAN A.Mobile check-in was great, but I felt going into the store to pickup and drop off might have been faster.
Tesa S.Used this location many times without any issues, thank you
Jordan B.Excellent customer service.
TODD B.Chris is very knowledgeable and helpful.
MARY S.The trailer was not cleaned out. I was asking for 24 hour rental. I picked it up Saturday at 8:00 am. So, my return time, without penalty, is Sunday at 8:00pm. Problem is they were not open Sunday at 8:00am. How can I return it without penalty? I was not aware of this penalty, either. Plus I was not aware of the option of the to return using uhaul.com/share. Then, I was informed a $15.00 cleaning fee after I had cleaned out the trailer at my home. It seems those little things add up. I called u-haul two times to learn more and how to remove the $20 + $15 fines. This additional cost could be as costly as the cargo trailer rental. The store was clean and neat. The employees were kind and respectful. The trailer was as expected and was a please to tow. The complaint I have is there is so many little things needed to be aware that was never explained. I was asked for insurance, I said no. And asked other question, can't remember, and answered accordingly. I will use your services in the future I'm sure. Its the little things that count. Dave U-haul is a wonderful service to the market and a vendor that is complete line of "HAULING". Gracias
David F.Clerk was super helpful and well informed. Wish I knew his name. We picked up the Van 10/29/2021 about 530pm.
Alex G.Nothing, Great people, great service, good products.... Thank you
JAMES S.More patience explaining the process to the customer at the pickup counter. The service representative spoke so fast that it was hard to understand or ask clarifying questions and would hardly repeat themselves.
Taylor K.Great people, thanks for all the help
JAMES S.The guy who helped me was very nice and went above and beyond!
SKYLAR B.Efficient but not very friendly. Got the job done and a good vehicle was there for pick up as promised.
NEEL M.I reserved a 20ft truck. It was guaranteed. They didn't have my truck. I got a 15ft truck that made my day take twice as long.
Richard B.I can't think of anything. I have rented several times from this location in the past two years. The guy with all the tattoos is the best. He is helpful, friendly, and flat out works his tail off. That guy deserves a raise. I wish I had gotten his name. He is the best. When I picked up the trailer there was a different guy there with him that was great as well. You have excellent workers at that location.
Paul K.This location is ALWAYS pleasant and efficient. Very nice helpful staff.
MATTHEW R.This is the only location close to me that opened early in the morning and it had the trailer that I wanted
David N.The guys were great! I scheduled the truck for 7pm instead of 7am and they were very accommodating and found me something available quickly!
KATHLEEN C.I had to switch my pick up location from cuyahoga falls Ohio to this one, because they had no one there to open the location and the new guy said the managers are not answering there phones
TIMOTHY B.Quick and easy pickup/drop off
DENNIS O.Chad, the manager at the Kent location, is great to work with!
barbara W.Everything was extremely easy and very clean. We would use this facility again!
Karen L.Great service
RANDY C.The trailer was very dangerous and had massive sway and at times nearly forced my truck off the road. Was an exhausting and stressful drive.
Joanne E.Great service!
JEFFREY W.Staff was very friendly and helpful.
Diane C.Need to clean vans between use, smell like a ash tray.
Colin M.Grateful for a good, simple & seamless experience
Daniel P.Hire more people like Dillon. This person was extremely helpful, made sure I understood how to use the trailer, the return policy, and how to contact U-haul with any problems. Thank you Dillon.
JAMES S.