Comentarios de los clientes para U-Haul of Kent-Stow

Very friendly , my truck was running and warm and ready to go. My return was as easy as 123 and I will use this location again.

Friendly and helpful staff. I rented a cargo van that was very new. A pleasure to drive.

We were extremely pleased with our service They were awesome and very helpful

UHaul doesn't care about your privacy. We have been contacted 3 times about a rental we didn't make. Our address and phone number are attached to someone else's rental. Who knows who is being given our info. Do not rent from them, they won't protect your data!

The entire rental process was very easy from start to finish.

Excellent customer service for pickup and dropoff!

We have had excellent experiences at this location. Everyone has been so helpful-going out of their way to help us. Friendly, patient, but efficient. Definitely recommend this location.

I only rent from this uhaul because customer service is so high. Chad V the manager goes out of his way to make sure everything is ready, clean, & seamless experience. I personally drive out of the way just for this location

The Kent-Stow location always goes above and beyond. They are friendly and communicate well. They always are able to meet my needs.

Great customer service at this location

For 3 days I was unable to use the truck because the battery was dead and I had to wait for a mechanic friend to come jump the truck - The light in the back of the truck was out and I was limited to daylight hours to be able to load and unload the truck - This truck clearly was not properly maintained and inspected before being rented out to me and I expect compensation for it

The first words spoken to me when I dropped off the truck was, "Where am I supposed to put this (truck)?!" Not, "Did you have any issues?" Or "Let's get you checked out." Agent wouldn't take the keys when I tried to hand them to him. He just walked by me. I had to ask him to take the keys. My experience in Streetsboro was excellent---very friendly and professional. I got the exact opposite in Kent. I won't use that location again, nor will I recommend it.

Just Maintain the current level of service. Thanks

I do not remember his name, but the gentleman who got my rental was very kind, helpful and informative. I checked in on 12/31 around 3p (hopefully that narrows it down). Thank you to him!

Create more space in order to get trucks out of the parking lot

Called 30 minutes before close on a Sunday needed a trailer. Robert (I think was his name) was friendly and helpful. When I returned the trailer the next day, I went inside and he was helping a new employee work with another customer, teaching and explaining the steps very patiently. I was impressed. When he saw me he remembered me and asked if the trailer worked to move my “volleyball equipment”, not just t the usual, “did everything work ok?.” Not sure if he was the owner, manager, supervisor or employee, but he took ownership of the job he was doing and made me feel like he appreciated my business. Trailer was fine. The chains on the back were a little rusty and I would recommend gloves if you rent if you don't have access to water to wash after loading and unloading. Overall excellent experience.

I rented a trailer for the first time and the staff were so helpful.

Excellent location. Excellent customer support. By far my favorite U-Haul location.

Not charge someone for 5 gallons of gas when they didn't even use a gallon. Went less then 14 miles and was charged for 4.5 gallons of gas.

I love that Kent/Stow is right across the street from Enterprise. I've several times rented a car to go out from Mass, and a truck to come back bringing stuff from a family house in Kent. Really convenient. What I didn't like: I wanted to do a free month's storage at the other end, and Kent/Stow couldn't tell me if my intended dropoff point for the truck would have storage available.

Gentleman met me in the parking lot. Already had my info pulled up. Just a few questions and I was done.

Swift return but had questions regarding which credit card it was posted to. One was requested when we made it but another one was taken at pick up,

My “go to” location for hauling needs. Employees are always helpful and courteous and equipment is always in good condition.

Very helpful and quick. I had called ahead to reserve the size of trailer I needed, and once there, everything went smoothly and I was in and out. The employee also helped hitch up the trailer, so it was very easy for me.

I had an excellent experience.

The truck I rented was an average uhaul truck I just think it could've been "covid-clean" and it certainly wasn't. The person who waited on me was great.

Staff very helpful and manager so knowledgeable, he answered all my questios, polite, and professional.

Top notch customer service.

Everything went very well and I was very pleased with the truck and the staff who served me.

I reserved a van with no contact pickup. The gentleman at the desk was extremely helpful when I hit a snag in my process. Very happy to work with someone so helpful!

Fix check engine light and clean cab between use.

Quick, through and efficient. Very friendly and helpful.

Nothing everything is clean and the vehicle very good when i used

Confusion with the moving helpers. Never contacted us until 2 days before job and then we had to change our time so they could do another job.

Need to make sure all the windows have been cleaned

"Contactless" mobile check-in/check-out was confusing and we ended up having to go inside and get help from staff anyway.

Awesome employee who helped hook me up.

The contactless rental process failed. I still had to see a store representative to key my key. I had my pick up location changed without my consent. When I booked (a week ahead) my original location had the truck I was looking for. For some unknown reason it wasnt available there a week later.

Rude checkout person.

I think 8.69$ is a little much for 1 mile over what he put on the contract!! I dk what I was gonna use.. that's just ridiculous

The truck was not as clean as I have experienced in the past. I used person check out and the UHaul representative at the Kent,Ohio location went above and beyond to address my concerns. I will always be a UHaul customer

The truck was mechanically sound but well used. Everything worked well on the short trip that I needed it for.

Very happy with the rental.

My favorite u-haul location.