Customer Reviews for U-Haul of Kent-Stow

3,677 comentarios

1227 W Main St   Kent, OH 44240
(Sr 59 W Of Ksu)

(330) 673-5585

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 673-5585

1227 W Main St
Kent, OH 44240
(Sr 59 W Of Ksu)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was perfect. Guy could use some help!

NANCY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN P. 
Clasificación:
3.0

Have the parking lot plowed so returns can happen without the police being involved!

WADE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith C. 
Clasificación:
1.0

When I got to pick up the truck it was not ready. The door and windshield were frozen solid. They had to spray the back door multiple times. I had a timeline and expected the truck to be ready to go. They did not go over anything with me as far as inside the truck and how things worked. Also, the dolly was unattached in the back of the truck and the guy said I would be charged for it so he said he would attach it. When I got to my location and opened the back of the truck the dolly had disconnected and fallen over. It was in the way when I was trying to load the truck because I needed every square inch inside the truck. It was not a good experience.

RENEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
4.0

I would say a couple things. As the location itself goes: I have been to some very awful u-haul locations, so this one is kind of a relief. They are generally helpful and knowledgeable. As a company, U-haul leaves much to be desired in just about every way. The app is slow and buggy and not very user-friendly. The “convenient” mobile check-in took almost 20 minutes and I still had to go in the store to get the key anyway. I was also not stoked to pay 200% more in fees than my estimate indicated when I reserved the truck online.

Zachary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN S. 
Clasificación:
5.0

Fast and efficient customer service

JON G. 
Clasificación:
5.0

it's quick, easy, value priced, and the folks are helpful. Gracias

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

No problem staff polite and pleasant.

Constance C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
3.0

More than 1 employee in the building per shift.

JENNIFER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

The manager is so very nice and helpful!

Taylor K. 
Clasificación:
5.0

Have more 5 X 9 hi gate trailers available at more locations. I had to drive 25 miles out of my way, past several other U Haul locations to find this particular trailer I needed.

Franklin T. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
1.0

Employee seemed irritated. I asked if the trailer was too low. He said no but I have to pull over and flip the receiver over to make it higher so the chains were not dragging so much. He said I would receive a new emailed recipient but I never got one.

JOHN C. 
Clasificación:
4.0

Dropped off after hours and didn't get an email that I was all checked in until almost 10:00 am the next morning so I was concerned I did something wrong. I took a screenshot of the confirmation, but would have been nice for a timely email since every other communication was almost instantaneous.

MARLENE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

david R. 
Clasificación:
4.0

The employees were great - no complaints there. The price was fair. My only issue was the truck - the tire light (leak) was on the entire time I rented it…the “check engine” light stayed on…and when I pressed the brakes, I felt the brake pads slipping on the rotors. That's was kinda worrisome. But I also get great service here, so I'll be back. ¡Gracias!

jeffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemarie W. 
Clasificación:
5.0

Had a tail light out, but it was of no consequence for the trip. Sales people at the Kent location were very helpful.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

More call center help for dropping off took us quite a bit to get our order figured out.

JASON S. 
Clasificación:
4.0

No complaints, went well.

Lawrence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
2.0

The “manager” or person that was supposed to open at 9am, was late. And apparently this is a regular occurrence bc another customer waiting outside on line behind me shared he rented from the same location over the summer and waited 15mins for him to arrive. At least that was when it was warmer out. This time we waited until 9:30 and it was cold and drizzling. No apologies or acknowledgement about the wait when he got there either. He just silently walked passed everyone and opened up. And to top it all off as I said the guy behind me recognized him from the last time, but the person in front of me asked if there would be a discount for the time lost. To which your employee stated that wasn't even his store, that he received a phone call last minute to open up and he “generously obliged”. Smells like a dirty liar to me. I know all businesses are feeling the pressure of staff shortages but the gall of some people to take advantage is extremely unprofessional.

Catherine P. 
Clasificación:
5.0

Staff was very nice and helpful.

Cheryl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAISSA M. 
Clasificación:
5.0

Great management and staff, always friendly and helpful. Keep up the good job.

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
3.0

Explain how a truck rental that is 29.99 ends up charging me 60.48 I didn't get the insurance and I don't know what the extra 30.00 dollars was for. I only put 7 miles on the truck and 7 times .99 is not 30.00 I would appreciate an explanation for what the extra charge is for

JEAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS B. 
Clasificación:
5.0

Mobile check-in was great, but I felt going into the store to pickup and drop off might have been faster.

Tesa S. 
Clasificación:
5.0

Used this location many times without any issues, thank you

Jordan B. 
Clasificación:
5.0

Excellent customer service.

TODD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernhard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Chris is very knowledgeable and helpful.

MARY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori B. 
Clasificación:
2.0

The trailer was not cleaned out. I was asking for 24 hour rental. I picked it up Saturday at 8:00 am. So, my return time, without penalty, is Sunday at 8:00pm. Problem is they were not open Sunday at 8:00am. How can I return it without penalty? I was not aware of this penalty, either. Plus I was not aware of the option of the to return using uhaul.com/share. Then, I was informed a $15.00 cleaning fee after I had cleaned out the trailer at my home. It seems those little things add up. I called u-haul two times to learn more and how to remove the $20 + $15 fines. This additional cost could be as costly as the cargo trailer rental. The store was clean and neat. The employees were kind and respectful. The trailer was as expected and was a please to tow. The complaint I have is there is so many little things needed to be aware that was never explained. I was asked for insurance, I said no. And asked other question, can't remember, and answered accordingly. I will use your services in the future I'm sure. Its the little things that count. Dave U-haul is a wonderful service to the market and a vendor that is complete line of "HAULING". Gracias

David F. 
Clasificación:
5.0

Clerk was super helpful and well informed. Wish I knew his name. We picked up the Van 10/29/2021 about 530pm.

Alex G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim N. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

Nothing, Great people, great service, good products.... Thank you

JAMES S. 
Clasificación:
4.0

More patience explaining the process to the customer at the pickup counter. The service representative spoke so fast that it was hard to understand or ask clarifying questions and would hardly repeat themselves.

Taylor K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil D. 
Clasificación:
5.0

Great people, thanks for all the help

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH D. 
Clasificación:
5.0

The guy who helped me was very nice and went above and beyond!

SKYLAR B. 
Clasificación:
4.0

Efficient but not very friendly. Got the job done and a good vehicle was there for pick up as promised.

NEEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
2.0

I reserved a 20ft truck. It was guaranteed. They didn't have my truck. I got a 15ft truck that made my day take twice as long.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill M. 
Clasificación:
5.0

I can't think of anything. I have rented several times from this location in the past two years. The guy with all the tattoos is the best. He is helpful, friendly, and flat out works his tail off. That guy deserves a raise. I wish I had gotten his name. He is the best. When I picked up the trailer there was a different guy there with him that was great as well. You have excellent workers at that location.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel J. 
Clasificación:
5.0

This location is ALWAYS pleasant and efficient. Very nice helpful staff.

MATTHEW R. 
Clasificación:
5.0

This is the only location close to me that opened early in the morning and it had the trailer that I wanted

David N. 
Clasificación:
5.0

The guys were great! I scheduled the truck for 7pm instead of 7am and they were very accommodating and found me something available quickly!

KATHLEEN C. 
Clasificación:
4.0

I had to switch my pick up location from cuyahoga falls Ohio to this one, because they had no one there to open the location and the new guy said the managers are not answering there phones

TIMOTHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY D. 
Clasificación:
5.0

Quick and easy pickup/drop off

DENNIS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

Chad, the manager at the Kent location, is great to work with!

barbara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

Everything was extremely easy and very clean. We would use this facility again!

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

Great service

RANDY C. 
Clasificación:
5.0

The trailer was very dangerous and had massive sway and at times nearly forced my truck off the road. Was an exhausting and stressful drive.

Joanne E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY T. 
Clasificación:
5.0

Great service!

JEFFREY W. 
Clasificación:
5.0

Staff was very friendly and helpful.

Diane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
3.0

Need to clean vans between use, smell like a ash tray.

Colin M. 
Clasificación:
5.0

Grateful for a good, simple & seamless experience

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD G. 
Clasificación:
5.0

Hire more people like Dillon. This person was extremely helpful, made sure I understood how to use the trailer, the return policy, and how to contact U-haul with any problems. Thank you Dillon.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malorie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

VINCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neal F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
No se han enviado comentarios para esta ubicación.

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