Customer Reviews for U-Haul of Ingram Park

1,773 reviews

5786 NW Loop 410   San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410, between Cavender Auto Detail and Cavender Toyota)

(210) 684-8700

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(210) 684-8700

5786 NW Loop 410
San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410, between Cavender Auto Detail and Cavender Toyota)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles Felix 
Rating:
5.0

Customer did not leave a comment.

EDDIE REYNA 
Rating:
5.0

The gentleman who helps us was really nice and he was very professional.! Thank you.

Lucy Paredes 
Rating:
5.0

Customer did not leave a comment.

Josie Medina 
Rating:
5.0

You guys are great. I can't think of anything to improve the quality of service I received. Thanks again.

George Sackett 
Rating:
5.0

Customer did not leave a comment.

JoAnn Herrera 
Rating:
4.0

Customer did not leave a comment.

Joseph Montalvo 
Rating:
5.0

Customer did not leave a comment.

bin zhao 
Rating:
5.0

The employees are all fantastic and friendly.

LAURA SOTOGONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Ramon Garcia 
Rating:
5.0

Customer did not leave a comment.

Adrian Martinez 
Rating:
5.0

They lied on how much gas was in the truck...

Quintin Chapman 
Rating:
5.0

Customer did not leave a comment.

Sandra Mendoza 
Rating:
5.0

Customer did not leave a comment.

Cindy Rivera 
Rating:
5.0

Nothing,everything was great.

Delia Guerrero 
Rating:
5.0

Customer did not leave a comment.

Sandra Mendoza 
Rating:
5.0

Customer did not leave a comment.

Scott Winters 
Rating:
5.0

Customer did not leave a comment.

juan reyes 
Rating:
5.0

The manager was efficient and helpful. I would recommend everybody to this location.

Robert Rodriguez 
Rating:
5.0

Friendly & efficient

Debbie Lavello 
Rating:
5.0

Customer did not leave a comment.

Andrea Sawyer 
Rating:
5.0

A+Rating ! Thank you ! Very much I would love to rent Uhaul again. Perfect size everything fit just right.👍 till next time 🙏🏻

Rosa Padilla 
Rating:
5.0

Amazing. Thank

Toribio Buleje 
Rating:
5.0

In and out ,, very helpful ,fast service

jose casares 
Rating:
3.0

During check in communication wasn't clear, we thought we would get the 100 deposit back, but found out the fees of renting the uhual would be deducted from the 100 deposit.

Shaun Wilson 
Rating:
5.0

it would be nice to have a waiting room but there are good places nearby to wait.

Michael Lester 
Rating:
4.0

Location is above par. equipment was clean . "Pharaoh towing" really dropped the ball, left me hanging. after a blowout and being contacted by them, they said they did not have the size replacement tire for the trailer. I mentioned the location I had rented the trailer from had a second trailer that had the same tires and rims needed to replace the blow out and it was not very far from my location. Pharaoh towing "made a call" and left to "pick it up". after an hour+ i had not heard back and called the location I rented the trailer from only to be told no one had picked up the rim/tire. my roadside assistance contractor, Pharaoh towing had cancelled on me without letting me know, a second contractor called me ,Santin, and I had mentioned that Pharaoh was taking care of me, not knowing i had been cancelled. an hour later i was dispatched a third roadside contractor... 6.5 hrs later, Absolute towing and the Vance Jackson Uhaul location helped me get my loaded trailers load to a second trailer and get home before midnight. I recommend and will continue using Ingram Uhaul. I will absolutely never do or accept service from Pharaoh towing .

Sean Smith 
Rating:
5.0

The only thing to improve is having the truck gassed up with full tank. The customer should not have to worry to fill up. But the customer should return with full tank as well. But all-in all very good service at this location .

Ricardo Gonzalez 
Rating:
5.0

Great Cistomer Service

THOMAS FRANCIS BUZZERIO 
Rating:
5.0

Not sure. Everything was great and process was smooth.

Brian Martinez 
Rating:
5.0

To be honest I've never had any bad experiences with U-Haul

Patrick Ortiz 
Rating:
5.0

It was closed so I did a mobile drop. The key drop location is a bit janky.

Kevin Roberts 
Rating:
5.0

Customer did not leave a comment.

Armando Guzman 
Rating:
5.0

Customer did not leave a comment.

Camille Morales 
Rating:
5.0

Top notch guys

Ben Butler 
Rating:
5.0

Customer did not leave a comment.

JOSE CONTRERAS 
Rating:
5.0

All goo, 100 % satisfied

Clayton McCulloch 
Rating:
5.0

Emmett my customer service rep was awesome! Very patient & answered every question me & my daughter had. He was Very polite & professional.. this was my 2nd time visiting this location. & I have another truck on reserve for Thursday because of the great service. Emmett deserve a pay increase 😊

Kesha Henry 
Rating:
5.0

They were very helpful thank you for helping me out

Barbara Villarreal 
Rating:
5.0

Customer did not leave a comment.

Elisabeth McFarlin 
Rating:
5.0

Staff is very professional and polite. Last visit was the same.

Larry Slush 
Rating:
5.0

Customer did not leave a comment.

Isabel Gauna 
Rating:
5.0

Customer did not leave a comment.

OTTORINO HERRERA 
Rating:
5.0

The gentleman that were working we so amazing and helpful. I couldn’t ask for better customer service when in the middle of a stressful move. Thank you guys so much

Karla Cardenas 
Rating:
5.0

Customer did not leave a comment.

Steven Haynes 
Rating:
5.0

Customer did not leave a comment.

Lisa Mincey 
Rating:
4.0

Customer did not leave a comment.

OMAR MARTINEZ 
Rating:
5.0

Jason gave us quick, professional customer service.

Charlotte Davis 
Rating:
5.0

Customer did not leave a comment.

Israel Fraire Ponce 
Rating:
5.0

Customer did not leave a comment.

Raul Santano 
Rating:
5.0

Even with a wreck in front of the entrance we got it returned and on our way very quickly.

Chad Mills 
Rating:
5.0

Customer did not leave a comment.

Aaron Larson 
Rating:
5.0

Very good customer service.

archie johnson 
Rating:
3.0

Just better instructions overall on the process most people move once every few years so having someone say it's on the app or there's a sign doesn't explain much.

Mario Flores 
Rating:
5.0

Customer did not leave a comment.

Maya Flores 
Rating:
5.0

Excellent service

Noah Alexander 
Rating:
5.0

Customer did not leave a comment.

Reginald Laniear 
Rating:
5.0

Customer did not leave a comment.

Andrea Jeffers 
Rating:
4.0

Customer did not leave a comment.

Calvin Samuel 
Rating:
5.0

Customer did not leave a comment.

Edward Rodriguez 
Rating:
5.0

Every time I read they are always so attentive to my needs and explaining everything so well.

Elsa Rios 
Rating:
5.0

Customer did not leave a comment.

Alexandria Castoreno 
Rating:
5.0

Customer did not leave a comment.

Barbara Price 
Rating:
5.0

Great service! I arrived very early close to open and was out in about 10min. It was quick and easy.

shanlyn james 
Rating:
1.0

Only rented the U-Haul for 8 hours and was charged for 2 days. Unbelievable.

Haam Ebad Fard Zadeh 
Rating:
5.0

In and Out Service. Above Average Staff.

reynaldo hernandez 
Rating:
4.0

probably inform the customer regarding the safety guidelines verbally. It's important and it's really helped.

Tristan Ramirez 
Rating:
5.0

Customer did not leave a comment.

SILVIA URIBE 
Rating:
5.0

Been renting from Uhaul for years with never an issue however this time the trailer I rented had brake and light issues. Lights would work , then go out. Melted my trailer plug. Also felt as if the trailer brake was braking on the highway and causing the trailer and tow vehicle to bounce. Not sure if the two are related but the trailer I rented needs some help. Tried to return trailer to a closer location because of issues and was told I'd be charged away more. No thanks Uhaul I believe our relationship will end after this experience.

JARED THEIS 
Rating:
5.0

Quick turn in.

Robert Burdine 
Rating:
5.0

Customer did not leave a comment.

Les Wilson sr 
Rating:
5.0

Your service experts were awesome and very helpful!! Thank you.

Manuel Saldana III 
Rating:
5.0

Customer did not leave a comment.

LARRY REECE 
Rating:
5.0

Customer did not leave a comment.

David Otano 
Rating:
5.0

Customer did not leave a comment.

Angeline Mercado 
Rating:
3.0

I requested a 15 foot U-Haul. I even got confirmation and then when I got sent to this location they didn’t have any trucks. They also did not have any trucks anywhere else in town. so why would they give me a confirmation that I could have a 15 foot truck when they don’t even have any available?

Toby Wilds 
Rating:
5.0

Customer did not leave a comment.

Deanna Flores 
Rating:
5.0

Customer did not leave a comment.

Veronica Rendon 
Rating:
5.0

Customer did not leave a comment.

josephine garcia 
Rating:
4.0

Customer did not leave a comment.

DOCHE MOLINAR 
Rating:
4.0

Pleased with how friendly and respectful associates treated me and other customers.

Raymond Hernandez 
Rating:
5.0

Customer did not leave a comment.

Larry Slush 
Rating:
3.0

I dont like the fact the insurance on the car is refundable i spent 150 on the uhual when i didnt use it for that long. Also the rental rate was suppose to be 29.99. They charged me 59.99 for the rental of the car.

megan luna 
Rating:
4.0

Customer did not leave a comment.

Esther and Ken Emery 
Rating:
4.0

Customer did not leave a comment.

Mark Douglas 
Rating:
5.0

Very helpful and friendly staff thanks for the great service you all do

Stella Miera 
Rating:
5.0

Customer did not leave a comment.

Crystal Hurtado 
Rating:
5.0

Everyone was kind and courteous

EVELYN GILLIS 
Rating:
2.0

I was charged for MOVINGHELP.COM 2727 N CENTRAL AVE PHOENIX AZUS -$149.95 and NO ONE showed up and or I could not make contact. I want a refund for this charge.

Kristy Paredes 
Rating:
5.0

Nothing, keep doing what your doing good jod.

Yvettee Ansualda 
Rating:
5.0

Customer did not leave a comment.

Jennifer Reed 
Rating:
3.0

We tried to pick up our truck before store hours opened. And the code for the key wasn't correct. It's a 4 word code and we were give a 3 letter word. When we spoke to the rep when the site opened he said the last was a space... how would we know that. Our dolly we ordered wasn't in the truck either

Margaret Sugg 
Rating:
5.0

Customer did not leave a comment.

Daryl Cleveland 
Rating:
4.0

Customer did not leave a comment.

Nelda Lopez 
Rating:
3.0

I was disappointed that the gas level was not were I was told that it was.

Jacqueline Santoy 
Rating:
5.0

The stff were great and very helpful. The equipment did have some damage but still worked fine and the staff advised me how to note the damage

Ed Garza 
Rating:
5.0

Customer did not leave a comment.

Paul Gaytan 
Rating:
4.0

Customer did not leave a comment.

Jorge Herrera 
Rating:
4.0

Customer did not leave a comment.

Jorge Herrera 
Rating:
5.0

Customer did not leave a comment.

Kevin Crocker 
Rating:
5.0

The staff here are friendly and helpful. I would def recommend them if you are looking for a storage unit.

Amy Johnson  |  Overall Experience 
Rating:
5.0

I was told by the manager that he was going to charge me for the storage but I was told that the storage is free

Damian Spencer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Umeki Walter  |  Overall Experience 
Rating:
5.0

I believe his name was Jason but he provided excellent service and was very efficient

Umeki Walter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARGARET CRUZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debu Dasgupta  |  First Impressions 
Rating:
4.0

Issues with the autopsy at first. Staff put in an address that didn't exist.

Brian Steffy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Steffy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK REDDINGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK REDDINGER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roxanne Flores  |  Online Move In 
Rating:
5.0

Is very accommodating and helpful.

RICHARD TREMBLAY  |  First Impressions 
Rating:
5.0

Was Convenient for my move to a different state

Laureena Greene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANDA ROCHA  |  Overall Experience 
Rating:
5.0

N/A

MC Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnathon Martinez  |  Overall Experience 
No reviews have been submitted for this location.

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