Customer Reviews for U-Haul of Ingram Park

1,263 comentarios

5786 NW Loop 410   San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

(210) 684-8700

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 684-8700

5786 NW Loop 410
San Antonio, TX 78238
(Across from Security Service on opposite side of loop 410)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

ANGELLE W. 
Clasificación:
3.0

If someone rents a certain dolly then have the dolly ready or notify the customer before they arrive at the location. It leaves the customer scrambling to figure a alternative means to move something. Then that time searching for a alternative method is taken away from the reserved time we have for a uhaul rental.

JUSTO G. 
Clasificación:
5.0

This was a much better experience than my last one at another location. The 3 staff members I interacted with were all professional, courteous, friendly, and efficient!

CRISPIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

All great thank you. :)

MIGUEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN ANTONIO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK C. 
Clasificación:
4.0

No explanation given. A young male told me just to drop it off.

David G. 
Clasificación:
1.0

The guy who did my reservation was awesome but when I brought it back I showed up a day early and I was their b4 they were closed and the guy wouldn't wait on me he had me use the online way to return it and then I couldn't return the key because the drop box is padlocked and I had no key or passcode to put the key in

SABRINANICOLE H. 
Clasificación:
5.0

Nothing really, my experience is always exceptional at this location

ENRIQUE R. 
Clasificación:
1.0

First time I took UHAUL van so i am not aware of the policies. Also They didn't tell me about the fuel service charges. I drove for 20 miles inside town..For that they charged $101 including fuel service fee and fuel cost, mileage cost, vehicle rent.

KARTHICKVEL M. 
Clasificación:
5.0

I know within the next year by August or so I'll be using U-Haul again already know it so I will be calling you guys and thanks so much for your help financially was able to pay everything with no problem

JUDY U. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY T. 
Clasificación:
5.0

Was so fast service on a Wednesday.Thank you for your service. I m very happy to continue to choose this location.

LETICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN H. 
Clasificación:
5.0

Everything went well. Very professional staff.

ROSANNE H. 
Clasificación:
5.0

Guys at the desk were awesome. Great job.

ROLANDO M. 
Clasificación:
4.0

Everything was quick and easy, thank you

Baldemar H. 
Clasificación:
5.0

Nothing keep up the great work

TONY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLANDO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

Was Convenient for my move to a different state

Laureena G.  |  First Impressions 
Clasificación:
5.0

N/A.... Continue to Keep up with the excellent customer support

LAUREENA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt E. 
Clasificación:
5.0

Fast, efficient and professional! Wasted no time attending to ones' needs.

RUDY G. 
Clasificación:
4.0

Very efficient system. Friendly staff. My only gripe is that the parking lot is a bit difficult for non-uhaul related Vehicles. Still, a very pleasant experience that was also quick.

Matthew B. 
Clasificación:
2.0

Rental was supposed to be ready at 9am, however Ingram Park Uhaul delayed opening until 10am. We were late dropping off the uhaul and we had to pay extra because we didn't get a chance to put gas before returning the uhaul.

Adrian M. 
Clasificación:
4.0

Dropping off uhaul rental was fast and easy with minimal wait time! I was definitely happy as we rented another utility. Great customer service at this.

Cynthia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

Excellent 100% Overall Mánager in charge 9/03/2021 and STAFF Deserve my Congratulations

JOSE L. 
Clasificación:
5.0

I was thinking that t would take a while to get checked in and checked back out-- the minimal time I spent with this team was amazing. Will definitely return if I need further services

JASON L. 
Clasificación:
5.0

Ninguno

Damien T. 
Clasificación:
5.0

Nothing it was great

Dustin R. 
Clasificación:
5.0

The staff were helpful and courteous. Overall excellent and quick.

DARREN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDON H. 
Clasificación:
5.0

The online reservation and check-in process is awesome!

Rachael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Natalie H. 
Clasificación:
5.0

Every thing went perfect without a hitch. The gentleman that helped me was friendly and prompted.

FELIPE F. 
Clasificación:
5.0

Excellent service and equipment

LINDA G. 
Clasificación:
4.0

The trailer needed some maintenance. The door was difficult to open and close. The latch worked but was rusty. It drove well.

WIlliam W. 
Clasificación:
5.0

Trailer needs some love as the wheels and tires were pretty worn. Also late the day before I was told my pickup location was 45 minutes away and that my drop off location was equally as far. Spent as much money to pick up and drop off the trailer in gas as I spent on the trailer. Just not a great experience this trip.

Robert F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOBO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
3.0

The person that was to open at 7 didn't show up till 9:45. So I paid 4 people 2 hrs of wait time!!

JOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter V. 
Clasificación:
5.0

The truck I rented had a lot of issues and noise coming from the back of the truck. I am glad it lasted the days I needed it for I was worried.

RON W. 
Clasificación:
1.0

Keep promises when picking up

TELESFORO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHER F. 
Clasificación:
3.0

Ask property manager

CARLOS R. 
Clasificación:
3.0

Ask the property manager

MANUEL G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelby P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

¡Gracias!

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

Equipment was not available at the time required and

TERRY A. 
Clasificación:
5.0

The associates were super helpful. When I arrived there was only 1 attendant and there were 2 customers in front of me. Fortunately another attendant showed up and helped me. Yes, this location needs at least 2 attendants.

Veronica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ignacio A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

Always appreciate service at this location.

Yvonne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ricky O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE MANUEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTEBAN G. 
Clasificación:
4.0

Brenden Quintana was amazing and went above and beyond to help me after another location gave me the wrong truck. Bob the manager was a big help as well and called around to find a new truck for me. I really appreciated both their help. The truck driver seat was ripped and difficult to adjust. It would not move past forward much which made it hard for someone who is short stature like myself, but it was easy to drive.

CHELA D. 
Clasificación:
5.0

People who helped me check out the van were great. No issues. Got me in and out quickly. Drop off was easy as well.

Joshua R. 
Clasificación:
5.0

Thank you!!

MARK T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

UVALDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER A. 
Clasificación:
5.0

Very nice employees, smooth transaction. We have rented here before and will again. Thank you John & Mel Hopfauf

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

I made the reservation online giving the ZIP Code and the location to drop off the truck. somebody changed it from the time I reserved it to the time I picked up the truck. You charged me for the extra mileage. You should be paying me for the time and driving it took to deliver the truck to the destination you wanted it dropped at. The key drop box was not visible the way it showed online.

Cindy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
4.0

Excellent customer service overall, however truck was rented with debris in the cargo area, dolly was not secured, and there weren't any available moving blankets in the cargo back (located in the rear of van). Otherwise, it was a smooth and friendly experience.

Lydia P. 
Clasificación:
5.0

The staff was fast and friendly.

OSCAR R. 
Clasificación:
3.0

The guy at the store was very friendly. The problem was that the trailer I reserved and paid for was not actually there. I ended up with an open-top trailer which caused me to make more trips - which cost twice as much as I planned to spend on movers helping me. I'm not even sure they've refunded the difference in cost from the trailer I reserved vs the actual trailer I used.

James L. 
Clasificación:
5.0

This center is close to my home, they have never let me down when I needed something even if I was a walk in.

RALPH C. 
Clasificación:
5.0

Very quick. In and out

LESLIE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Myra B. 
Clasificación:
5.0

From the general manager all the way down to management all the way down to your awesome workers awesome service is always first the care they put into the equipment they care they take clean and put them right there outstanding got his bus this company is fantastic people that's good people fantastic God bless you guys thank you for your support and keeping her busy running a top-notch

EDWARD F. 
Clasificación:
5.0

I was very happy with the service here. I was helped quickly, and in exactly the way i needed. Everyone was friendly and knowledgeable. 10/10 would uhaul here again.

LESLIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
3.0

El cliente no dejó un comentario.

KHALID T. 
Clasificación:
5.0

They did a GREAT job. Very convenient and staff was helpful and courteous.

OSCAR E. 
Clasificación:
3.0

NExt time tell me when I pick up the truck that there is no appliance dolly, furniture dolly or blankets which I ordered in advance and was charged for. What a disaster

Russell D. 
Clasificación:
5.0

Great experience

Deborah B. 
Clasificación:
5.0

The Basse Rd location (Daniel Delacruz) is the worst experience I have ever had. I made reservations in advance to make sure I would have the trailer I needed available that morning. When I arrived at that location Mr. Delacruz was very rude,told me I had no reservation,and refused to help me remedy the situation. Only after leaving the Basse Rd location and driving to the Vance Jackson location was I able to get the trailer that I needed. The manager of this location was very professional. I only regret that I didn't get his name so that he can be recognized. His efforts led me to the Ingram Park location where I was also met by professional,knowledgeable staff. Daniel Delacruz at the Basse Rd location is a disgrace to the Uhaul name.

James M. 
Clasificación:
5.0

Staff are very friendly and helpful.

YOONSIK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA R.  |  Overall Experience 
Clasificación:
5.0

N/C

MC M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathon M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    Propane service delivered straight to your door!

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