Customer Reviews for U-Haul of Huntspoint

3,938 reviews

1365 Bruckner Blvd   Bronx, NY 10459
(Across the BP gas station by the "Draw Bridge" on Bruckner Blvd)

(718) 542-8877

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(718) 542-8877

1365 Bruckner Blvd
Bronx, NY 10459
(Across the BP gas station by the "Draw Bridge" on Bruckner Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Alejandro A. 
Rating:
1.0

I had a horrible experience- I would never use uhaul again. Staff were yelling at me and hanging up the phone on me.

Kevin S. 
Rating:
4.0

Good

Vincent N. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

Customer did not leave a comment.

Santos I. 
Rating:
2.0

Customer did not leave a comment.

Jose J. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
1.0

Uhaul had gimmicks with the mileage. There's no way I used 25 miles in the matter of two drives locally. I drive everyday all day to know that I did not use 25 miles in that truck but the meter read I did. They have a gimmick with their trucks.

CAROLINALYNN C. 
Rating:
5.0

Customer did not leave a comment.

TAVELANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

EDDER C. 
Rating:
5.0

Great service

Sallam S. 
Rating:
5.0

You have an excellent supervisor on site. He knows the business an expresses appreciation to his customers. Class A. Find more committed, energized people like him.....good luck!

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

HAYDEN M. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
4.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Yaniris P. 
Rating:
5.0

Customer did not leave a comment.

ENID Q. 
Rating:
5.0

Satisfied

Jerome M. 
Rating:
5.0

Provide parking space

Ada R. 
Rating:
5.0

I always rent , amazing staff

michael J. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

Have the trucks clean. Don't put pictures of a good condition van and you get a van you have to dispute picture with. Staff should focus more on cleaning.

Mayra A. 
Rating:
5.0

Manager and staff were professional and friendly. I higly recommend this location.

Brenda R. 
Rating:
4.0

Entering the facility was like entering into a coragated box company! Huge piles of boxes you see and cant see the agent counter! Not only you have to follow a maze, but then you have to stand to the side to be on line. You dont see the face of the rental agent till you ate up at the counter. Its a security hazard. Snything can hapoen inside ans No one from outside would notice. A clear line of sight from the entry foor yo the counter should be Paramount 3specialy for a bussiness which welcomes everyone...yet you wont know who is who untill you are at the counter... I feel, the greeting lobby should be open, visible of everything enteting & exiting. Safety, saftety safety... I insist it should be clear that any customer entering should see the agents face at a distance and vise-versa!

Isidro I. 
Rating:
5.0

Prefer the newer van as opposed to the older model because it suits my needs much better and the key is much easier to keep up with and the door lock with the remote.

L Charise H. 
Rating:
5.0

Buen servicio

Juan T. 
Rating:
5.0

I love the place and the rep Spanish guy is excellent in customer service. The skinny guy puertorican

Maribel R. 
Rating:
5.0

Customer did not leave a comment.

Willie j M. 
Rating:
5.0

Customer did not leave a comment.

Miguel P. 
Rating:
5.0

Customer did not leave a comment.

Kelvin M. 
Rating:
3.0

customer service can definitely be improve. It wasn't welcoming. all the employees look miserable!

CARMENSTEPHANIE V. 
Rating:
5.0

So far so good! Keep it up

Wendinyide D. 
Rating:
1.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Miriam R. 
Rating:
5.0

Customer did not leave a comment.

JEROMEJ M. 
Rating:
5.0

Very friendly and professional staff. I'm looking forward to my next moving adventure with u-haul. Thanks!

Jimmy G. 
Rating:
5.0

Customer did not leave a comment.

Ruth R. 
Rating:
4.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Bernard H. 
Rating:
5.0

Customer did not leave a comment.

jelson R. 
Rating:
5.0

Bueno

Juan T. 
Rating:
5.0

Keep up with the great work!

Jalessa C. 
Rating:
5.0

Customer did not leave a comment.

Ridley P. 
Rating:
5.0

No comments! All good!

HAIM G. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Nazier B. 
Rating:
3.0

Someone late at night until 8:00

Tracey C. 
Rating:
4.0

Customer did not leave a comment.

Jonay E. 
Rating:
5.0

It turned out that there is no hitch made for my model of the Kia Soul, so they were not able to install anything. They were honest and open about the problem, and as disappointed as I was, but the fault is with the back-end website software database that selected the hitch for installation despite my specifying that it was for a 2020 Kia Soul GT-Turbo 1.6 liter, which couldn't take any trailer hitch because of the unusual size and central placement of the two rear exhaust pipes and muffler system. Even so, the staff worked really hard to find an alternative, or a way to get around the problem, but there isn't one. The online website should be updated to prevent others from having this really troubling mixup. We made plans based on having the trailer hitch and can't carry them out to move our stuff now.

David B. 
Rating:
1.0

The sales lady-- passive aggressive, bad attitude, would not speak up.. had to constantly ask her to speak up.. she looking annoyed, depressed, somewhat angry, slow at going through the process.. she was bad in every way possible.. clearly psychotic, she should not be having customer contact.. the previous person for past rentals, pleasant, swift.. done deal.. YOU MUST RETAIN GOOD EMPLOYEES.. my contract #86081965

Fred S. 
Rating:
5.0

Good customer service

Pedro F. 
Rating:
4.0

Customer did not leave a comment.

Sonia M. 
Rating:
5.0

Customer did not leave a comment.

Francisco C. 
Rating:
5.0

An employee name Stephanie was very caring and provided optimum service. I would recommend this location to anyone. Thank you

D D. 
Rating:
5.0

Customer did not leave a comment.

Aisha W. 
Rating:
5.0

Customer did not leave a comment.

Brady B. 
Rating:
5.0

Excellent customer services

Diana Lourdes S. 
Rating:
3.0

No comment

Natasha P. 
Rating:
5.0

Great experience, In & Out quickly with all the construction at this location woth traffic, congestion it brings. This location was my best to rent so far! Awsome!!

Isidro I. 
Rating:
2.0

A girl that work there give me arctitud

JUANRAMON T. 
Rating:
5.0

Customer did not leave a comment.

Hilda L. 
Rating:
5.0

Very good customer service

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Zoraida M. 
Rating:
5.0

Have more than one person working!!

Gloria G. 
Rating:
3.0

Thank you for all your help thank you

Luis G. 
Rating:
5.0

Fast and very nice service .

debbie N. 
Rating:
4.0

Customer did not leave a comment.

charles M. 
Rating:
5.0

Mileage high.

Hiram C. 
Rating:
1.0

Customer did not leave a comment.

Tiffany C. 
Rating:
5.0

I love my u haul and the staff. They are excellent

Charise L. 
Rating:
5.0

Customer did not leave a comment.

ARGELIS B. 
Rating:
4.0

Customer did not leave a comment.

kenneth L. 
Rating:
3.0

I the the future I would like to be inform of the extra $25 insurance fee before I rent vehicles

Manuel S. 
Rating:
1.0

First of all they messed up my appointment and gave me a day in the past. The reception had an attitude then i had to get the manager involve whose name is miguel. They charge me more than what was on the original estimate i would not recommend this service to anyone poor customer service.

OMMAROBRIEN B. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
4.0

Well done job. Thank you

Anthony K. 
Rating:
5.0

I had 2 separate rental reservations each time the entire staff was Quick, Efficient, Professional and Always Very Courteous and Helpful

Nicholas P. 
Rating:
5.0

The Customer service representative was eating her breakfast when we arrive about a quarter to 12pm and on the phone havng personnel conversation. She never greeted us, we proceeded to ask for a vehicle inwhich we received with no problem. when we returned the Vehicle. She was outside on the phone again talking on her phone, never even look our way to say ill will be with you in a sec.we assume she was cleaning,etc for another vehicle that was there, but there was customer there. Then she parked a Truck for more than 15 minutes. With out saying anything. She spent too much time on her Phone.

Vincent F. 
Rating:
5.0

It was fast and easy to pick up and to drop off. The 3 employees that I dealt with, from the reservation on Thursday, to a different employee to pick up truck Sat , different employee to drop truck off Sat and make final payment were all excellent .

sandra R. 
Rating:
5.0

Customer did not leave a comment.

Tyrone W. 
Rating:
5.0

El servicio es excelente

Ramon C. 
Rating:
5.0

Customer did not leave a comment.

REHEMAJAMILAH G. 
Rating:
3.0

Your truck's engine light was on when we rented it.

George T. 
Rating:
4.0

Everything was good

Shamoun W. 
Rating:
3.0

The fact that you aren't told to put gas in the cargo vans AFTER you are told that you are paying for mileage isn't acceptable. Its either or when it's 75 miles or more driven! The CSR knew I was going to drive under 50 miles. Not to mention had she been friendlier.. This would have been a different story.

Daisy R. 
Rating:
4.0

Customer did not leave a comment.

Dayshawn J. 
Rating:
3.0

First the person told that charge was going to be $88 dollars with estimate of miles of 20 miles the next day when I show up they told that Inmy credit card was going to be charge $181. Dollar because I used a hand truck and blankets I did not use any hand truck or blankets I asked about it they told me that they were going.to givi a refund which they told me that they have a refund that you

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

Juan Jose R. 
Rating:
2.0

The truck i rented wasnt clean at all it had food garbage from the previous renter and even a toe or fingernail. What kind of world are we in if you cant count on a shared rental to be cleaned before renting it. If i could upload photos i would. Ive taken a few photos to show hows disgusting it was.

Fanisha L. 
Rating:
5.0

Customer did not leave a comment.

Yunchong W. 
Rating:
3.0

Customer did not leave a comment.

Tislam J. 
Rating:
5.0

Parking for customers

Jermaine M. 
Rating:
4.0

You guys really need to get 15' trucks into New York City for one way moves. There's nothing to book for months in advance. This lack of availability is going to turn away customers. The staff were more than helpful and did what they could to get a larger truck.

Jade R. 
Rating:
4.0

Customer waiting area. Overall a small space so not much can be done. But person installing my hitch receiver was professional, timely. All phone contacts were very friendly, helpful and professional.

Felicity L. 
Rating:
5.0

Is great people!

Juan Jose R. 
Rating:
5.0

Customer did not leave a comment.

Eddie V. 
Rating:
5.0

None at this time!

Jimmy G. 
Rating:
4.0

The hand truck I reserved because I knew I needed it wasn't available. I had to them go buy one at Home Depot because there was no way the job could be done without it. There was no advance notice that this was an issue. I understand that some equipment has a chance of not being available but notice or possibly an alternate rental location would be most useful.

Lynda V. 
Rating:
5.0

Customer did not leave a comment.

Gineen H. 
No reviews have been submitted for this location.

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