Comentarios de los clientes para U-Haul of Huntington Hills

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Huntington Hills

Clasificación general:

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David L.
Clasificación:

El cliente no dejó un comentario.

KENNETH L.
Clasificación:

El cliente no dejó un comentario.

Maria M.
Clasificación:

I lost half a day figuring out what was wrong with my car they said they couldn't give me the uhaul because the connection for the lights in my car was not working, after spending 6 hours on car it turns out that it was the uhaul lights that were not working and I couldn't even get the uhaul for 24 hours that i had to pay

Jan D.
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El cliente no dejó un comentario.

Mark J.
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Very quick checkout was appreciated.

Jay B.
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I had ordered an appliance dolly for our move, but the location did not have one available.

AMBER M.
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El cliente no dejó un comentario.

Michel T.
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Charged $40 for a ten foot uhaul. I will never be back.

Gerald E.
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Always great service!

Brian G.
Clasificación:

El cliente no dejó un comentario.

Donald S.
Clasificación:

I had to search for 20 minutes to find someone to direct me as to the place to drop off. When I found someone, he instructed me just to find similar size trailers and put it anywhere close. No assistance was offered. When I was attempting to get the trailer close, I did have another person come help. He directed me, unhooked the trailer, and moved it into place which was very helpful. I was also assigned a $7 wrong destination fee which should not have been charged. I was instructed that I could drop off at ANY location with no additional charge.

Mary Janet B.
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This was a great experience... your employees were the best.

Gerald E.
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Same as in OKC. Team here is the only place I go in CO! Thanks!

HAROLD S.
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Their professionalism and speed with light staff was amazing. Will use them from this point on. Thank you.

Kathy O.
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El cliente no dejó un comentario.

Colin G.
Clasificación:

El cliente no dejó un comentario.

Stephen G.
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Great product and service.

Jessica M.
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El cliente no dejó un comentario.

RICHARD W.
Clasificación:

Great customer service! I was greeted immediately and was out in less than 15 minutes!

Nancy W.
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Unfriendly, did not explain anything when reserving. Had to find my own truck on the lot without any guidance on operation or equipment.

Robin W.
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El cliente no dejó un comentario.

RONALD C.
Clasificación:

El cliente no dejó un comentario.

Fred L.
Clasificación:

checkout was a Nightmare. The employee was rude as he could be. The vehicle had more dings and scratches than you can count in 2 hours yet the PATHETIC automated checkout only allows you to take photos and submit the damages 1 at a time.I asked for an employee to come check us out and they would not do it. checkin was no different. I wouldn't rent a uhaul again for any reason! I would move my entire household in the truck of my car before getting a uhaul. This entire crew that works this location needs to be replaced because more training won't cut it for this bunch !

Crystal W.
Clasificación:

None

doug S.
Clasificación:

El cliente no dejó un comentario.

Joe L.
Clasificación:

El cliente no dejó un comentario.

AUTUMN M.
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

El cliente no dejó un comentario.

Shane M.
Clasificación:

El cliente no dejó un comentario.

Matthew A.
Clasificación:

Jerry provided excellent customer service and did so with a smile! It was a pleasure to work with him and I will be back to see him for future moving needs.

Scott C.
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El cliente no dejó un comentario.

HOWARD M.
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El cliente no dejó un comentario.

KATHERINE M.
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You customer service at this location was excellent. They went above and beyond. And a special thanks to Logan, and Mike for helping a non tech savy senior navigate around your computer check-in. Bravo!

Rashad W.
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El cliente no dejó un comentario.

Beth B.
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El cliente no dejó un comentario.

Christopher S.
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El cliente no dejó un comentario.

Natalie P.
Clasificación:

I've rented multiple times in the last year. The check in and out process is always easy. Odd trend though is that I have always received a call a few days before that the truck I ordered may not be the truck I get. In the past I've had to downsize and even go to a different location or risk losing my reservation altogether. This time, the universe took care of me and the truck I wanted was what I got. Other than that, I'm satisfied!

nigel H.
Clasificación:

El cliente no dejó un comentario.

James G.
Clasificación:

El cliente no dejó un comentario.

Jason D.
Clasificación:

El cliente no dejó un comentario.

Mikela H.
Clasificación:

It was a good experience, but one of the employees handed me a key for a truck that was behind a bunch of other trucks. So in addition to waiting 10 minutes to even be greeted at the front, I had to wait another 10 for the guys to move the truck out of the way. One of the other employees said, "If he woulda listened to me, you'd have this truck right up in front." That was funny, so it kinda made the experience more lighthearted. It was just a silly mistake.

Kenneth S.
Clasificación:

It was great and the employees were incredible.

Gerald E.
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El cliente no dejó un comentario.

Foster H.
Clasificación:

Excellent Service

TIFFANY MICHELLE D.
Clasificación:

Great customer service.

richard Z.
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El cliente no dejó un comentario.

KATHLEEN H.
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The size truck we reserved was not available because they over booked and was told I could drive to Wyoming to pick up a truck. Seriously! Never again.

GEORGE W.
Clasificación:

Would be nice to be able to reserve a local truck rental online for longer than just 24 hours.

Joshua D.
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El cliente no dejó un comentario.

Jason A.
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Drop off was quick and easy! Very friendly!

Shannon Phillip C.
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Fast services and they were really nice.

MARK ALAN S.
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El cliente no dejó un comentario.

Maggie C.
Clasificación:

El cliente no dejó un comentario.

jennie H.
Clasificación:

I had to go to the location 3 scheduled times to pick up the container. The 1st 2 times there was not a forklift operator. The 3rd time it took an hr to get everything done paperwork wise. The girl kept having issues but was nice. Once they went to load the box on the trailer the forklift operator to over 30 mins. Meanwhile dropping the container...missing the trailer..having to back up over 20 times. He was frustrated, yelling and acted so inconvenienced. We scheduled the appointments the 1st and 2nd time through the customer service and the 3rd at the actual location

Dennis M.
Clasificación:

El cliente no dejó un comentario.

Jeffrey R.
Clasificación:

El cliente no dejó un comentario.

JAMES EDGAR T.
Clasificación:

They were concerned I may have damaged the trailer with an add-on tongue jack. But soon found I bought it at UHaul I'm IN & saw it had no permanent damage to the tongue. So concerned and very helpful after that was favorably settled. The Colorado Tax was an unpleasant surprise and seemed unreasonably high.

Phillip W.
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El cliente no dejó un comentario.

Bobby S.
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El cliente no dejó un comentario.

Robert S.
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El cliente no dejó un comentario.

brian L.
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El cliente no dejó un comentario.

dave M.
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El cliente no dejó un comentario.

Sharron G.
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The gentlemen I worked with in pickup and drop off were professional, friendly and efficient! They made my trailer rental a very positive and refreshing experience in this difficult co-vid year!

kathy M.
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El cliente no dejó un comentario.

Shari J.
Clasificación:

I was very satisfied

STEPHANIE R.
Clasificación:

Dirty interior. Requested furniture dolly not in truck. Only 4 of 12 blankets available. Parked so close between two other trucks that I couldn't inspect it without pulling it forward. I consistently have had bad experiences with this location and will no longer do business there again. Not worth the headache.

REECE F.
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This location had well taken care of equipment. I will do business with them again next time I need anything.

Monique H.
Clasificación:

El cliente no dejó un comentario.

Ken B.
Clasificación:

El cliente no dejó un comentario.

victor E.
Clasificación:

the four pin wire connection was frayed , on the drive the wife said that the tail lights were fleckering some times, do not know if the frayed wires were causing the problem, let the drop off location know of the problem and was told that he would take care of it

FRANK K.
Clasificación:

Not anything.

Victor S.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS A.
Clasificación:

El cliente no dejó un comentario.

Gerald C.
Clasificación:

El cliente no dejó un comentario.

Curtis O.
Clasificación:

I checked in on line, but the young man that waited on me ignored that and by the time the trailer was hooked to the truck it was over a hour. Needless to say that was very frustrating they need someone more knowledgeable at the front desk. And trying to call uhaul is a joke it takes for ever to actually talk to someone.

Tom C.
Clasificación:

El cliente no dejó un comentario.

Gloria H.
Clasificación:

Jerry and his team work so hard to accomodate me whenever I rent a trailer from them. I pick up donated furniture and deliver to individuals who are starting over in life and need help with furniture. I rent from U-Haul two or three times a month. They are so helpful.

Julie A.
Clasificación:

I did the ride share , to pick up at 8 am, the app could not find my reservation, I called and said wait time was 15-30. I had to wait another hour to get the truck by then is was past my reservation time , one of the employee tried to help , the app off phone was slow and kept waiting and waiting , finally had to go in the store and wait in line yet again to pick up. Anthony was nice but this was not easy to pick up truck, The drop off was good. The location is good,

MEGAN M.
Clasificación:

El cliente no dejó un comentario.

Stephen S.
Clasificación:

El cliente no dejó un comentario.

Joshua C.
Clasificación:

El cliente no dejó un comentario.

William J T.
Clasificación:

They NEVER answer their phone - the only way to communicate with them is to drive 10 miles to the store

Sharon L.
Clasificación:

El cliente no dejó un comentario.

Theron R.
Clasificación:

El cliente no dejó un comentario.

George M.
Clasificación:

Manager is rude. Previous experience at this location cause me and five others to leave due to lack of customer service

Christian S.
Clasificación:

An incredible shorter gentleman was an amazing help and ensured easy drop off

Lloyd B.
Clasificación:

The person who received the truck was very communicative and commiserated with us on how rough the ride was in the truck when on certain roads. But we made it and were very happy. And this guy even knew how to pronounce our last name (Benes). He shared he is the great grandson of the first President of the Czech Republic. that gave us an instand connection!

ERICH M.
Clasificación:

El cliente no dejó un comentario.

Gage D.
Clasificación:

The U-Box arrived 3 days late.

rachelle F.
Clasificación:

We always come here

CAMERON F.
Clasificación:

I was charged for 24hrs more after I arrived on time and had to wait in a line to return my truck. Making me get charged for something that was not my fault. I called customer service. She was rude and claimed she would file a dispute for me and I never herd back... I am very upset and will be taking my service elsewhere from now on.

Troy R.
Clasificación:

El cliente no dejó un comentario.

DENNIS B.
Clasificación:

The vehicle I was given had major transmission issues. It revved to between 5000 and 6000 rpm at a stop. When I hit gas it would not move at all for several seconds (10-15 on average) and then a horrible jerking. While driving on the highway at 55 mph it revved to over 6000 rpm again for no reason on flat road. no hills and no gas pedal pushed to make it rev. This location did not have the furniture dolly for rent as advertised and was told I had to buy one. Why the hell was this truck even in service? I tried to call the location and couldnt get anyone on the phone.. so I called the brighton location where I was dropping it off and it went from bad to worse.. Was told They would note the issue and would apply a credit.. NOPE.. they charged me MORE!!!!

simon S.
Clasificación:

El cliente no dejó un comentario.

Suraj D.
Clasificación:

El cliente no dejó un comentario.

Allard M.
Clasificación:

none

Huntington H.
Clasificación:

El cliente no dejó un comentario.

john B.
Clasificación:

The location is convenient and the equipment we rented seemed to be in good condition but the employees have no clue. They reminded me of cats going in five different directions. Checking the trailer in took forever. It was 101 degrees - 2 tired boys in the back seat - five employees gathered in a tight circle talking about something - eight trailers lined up to be taken back to the yard - no way to move forward or backward - paperwork was a mess. Just a mess.

Sarah O.
Clasificación:

El cliente no dejó un comentario.

Jeffrey R.
Clasificación:

They didn't get up to acknowledge me and threw the trailer in place. It was fast but they were not exactly welcoming.

Susan K. | Overall Experience |
Clasificación:

Delivery of u-pod to end point went fine and driver was pleasant and helpful. Site office staff was rude, sullen, uninformed and uncommunicative. Had to call repeatedly to set up delivery.

Natalia S. | Overall Experience |
Clasificación:

The UBoxes are poor quality, no one can confirm when the hours for the warehouse are (apparently not open Sunday but have been scheduled to get box then), and found different lock on my box.

Raul C. | Overall Experience |
Clasificación:

5 stars bby 5 stars all around

Meghan G. | Overall Experience |
Clasificación:

Seemed like a great facility however my U-Box was not here regardless of the several confirmations over weeks that it would be. Something needs to be fixed in your system.

Catherine N. | Overall Experience |
Clasificación:

The driver who delivered my UHaul Box was Promped and communicated well, Friendly and courteous. Survey required I answered the questions about the facility Which I did not see

Jessica T. | Overall Experience |
Clasificación:

I had a wonderful experience with using a ubox and with this facility in general. The warehouse guy was awesome, friendly and prompt about getting my stuff ready.

geoff j. | Overall Experience |
Clasificación:

Incoherent responses, no responses, combative and uncooperative responses until Finally, Chris, then Pat, Called on Mon and got things handled.

Michael L. | Overall Experience |
Clasificación:

Our U- boxes were stored for 3 months and available when requested. All contents were un-damaged. Staff was friendly and flexible with timing of U-box pickup.

Joseph S. | Overall Experience |
Clasificación:

Not once were we told the storage & pick up location was NOT 6100 S College Ave until driving all the way there then being told we had to go elsewhere. Very unaccommodating people.

Charles S. | Overall Experience |
Clasificación:

U-Haul box was a great way for my daughter to move. Would definitely use it again.

Jane E. | Overall Experience |
Clasificación:

Pat was a pleasure to work with.

Nicholas B. | Overall Experience |
Clasificación:

Great service, the GM and Assistant GM are excellent, professional, and super fast when communicating.

fred k. | Overall Experience |
Clasificación:

None

thomas p. | Overall Experience |
Clasificación:

Larry was super!

Renee F. | Overall Experience |
Clasificación:

Everything was convenient!

Debbra B. | Overall Experience |
Clasificación:

It was a pleasure working with this location. The staff was very courteous

Morgan F. | Overall Experience |
Clasificación:

N/A

chris v. | Overall Experience |
Clasificación:

The manager was the most helpful in resolving a problem that occurred in the big chain of processing our u pod..... I will however be contacting corporate to resolve our issues

Emilie H. | Overall Experience |
Clasificación:

Everything was great!

Jenna K. | Overall Experience |
Clasificación:

I had a lot of problems with this location and the warehouse where the UBoxes were stored. I have a case out for this location trying to get as much money back as I can. Ref # 1887364.

Tony Z. | Overall Experience |
Clasificación:

I will never use Uhaul again. There isn't enough characters for me to tell you why I won't use you again. If you would like to know why, email me and ill tell you. tzemla5@gmail.com

matt s. | Overall Experience |
Clasificación:

They were three days late picking up the boxes, which caused problems. They never called me to tell me they wouldn’t get the boxes. I had to call each day and get an explanation as to why they hadn’t.

ronda h. | Overall Experience |
Clasificación:

I would defiantly use you again. You made a very stressful time go very smoothly. I Highly recommend the U-Box! Thank You Ronda

Maryjane G. | Overall Experience |
Clasificación:

The people working in the warehouse are courteous, but the manager & entire experience with U-Haul was absolutely awful. I will never use U-Haul again, and neither will my family and friends.

WALTER L. | Overall Experience |
Clasificación:

The staff was courteous and helpful.

Stephen S. | Overall Experience |
Clasificación:

We rented 3 U-Box containers. The people who delivered them were very nice and helpful. The containers came on trailers which we had not accounted for and there were trash and debris in two of them.

No se han enviado comentarios para esta ubicación.

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