Rental reservation was simple, pick-up and drop-off were efficient and quick, and the rental van was in good shape and worked well. Overall an excellent experience!Michael R.
Customer Reviews for U-Haul of Huntington Hills
Fort Collins, CO 80525
(S Of Harmony Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.CHRISTOPHE A.
El cliente no dejó un comentario.Blake D.
El cliente no dejó un comentario.Patrick L.
Loved them! Helpful!STACY ERRIN D.
El cliente no dejó un comentario.TAMMY R.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.Richard H.
The employees here were nice to work with. The best improvement I can think of is to have a more reasonable rate for a 1day rental, especially when your drop off is closed on drop off date. Disappointed customerðŸ˜"DANIEL A.
Failure of both locations even though uhual rep gave back info neither location woukd make it right. Well I rented in SLC and Brandon told me If I returned before 24 hours I would only be charged for one day rental. Returned to location in Colorado 17 hours after pickup. When I asked about billing I was told by slc manager her employee made mistake. So after pay for three days and only using less than one day to move couches to my parents house there was a need to move junk to landfill. But it was refused to let me pick trailer back up for just singke day. Terrible experience told woukd get refund id only used one day then a need for second day came up and was expected to pay again even though I still had two day left.ELLIOT W.
I checked in using the app and it seemed to work nicely (I haven't heard of any problems.)PAUL F.
El cliente no dejó un comentario.james G.
El cliente no dejó un comentario.STEVEN P.
El cliente no dejó un comentario.Patrick M.
the U-haul warehouse manager was very easy to work with and helpful. The staff at the Huntington hills location was awful, unhelpful and not knowledgeable about U-box rentalBetty J.
Jermiah, Matt & the rest of the crew Are very helpful & I'm Thankful for their great service. Appreciate you all. ðŸ¤ RRRANDY R.
El cliente no dejó un comentario.Mark S.
Very clean place, nice people. The only criticism is a slight dip in professionalism when I returned the truck (they had a full yard and I was dropping off a 26' truck). Almost got the feeling it was "my" fault they didn't have room--and I'm the customer, directed by U-Haul to drop off the truck at this location. Not my problem, sorry for the logistics but please don't put that on the customer. Otherwise they were great. Thanks.JERROLD M.
El cliente no dejó un comentario.WANDA SUE Y.
El cliente no dejó un comentario.JESSICA C.
The app would not work upon after hours returnJames B.
Nothing fast friendly serviceDaniel R.
Have been renting from the Huntington location for years and have always had a great experience. Appreciate the staff here.JEFFREY W.
El cliente no dejó un comentario.Christopher S.
The customer parking was very small and not much signage or where to go before getting the truck/trailer. Plenty of drop off location signage though! But not when coming to pick upHALEY R.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.Sarah F.
We drive 40 miles and had to put in $25 gas to fill it up at 3.50 a gallon. That's ridiculous. The service was fine.Joel D.
El cliente no dejó un comentario.JACOB S.
The rear overhead door had some damage as there was a spot where it would get stuck and took a significant amount of force to get it past that point.Kevin A.
the counter people where excellentBRYAN M.
I got there at 6:57 AM, the doors were open, so I went inside. I was told I had to wait outside until 7:00 AM. I remembered the "online check-in", so proceeded with that. People stink, technology rules.Raelyn O.
El cliente no dejó un comentario.KATHRYN M.
Total cost was 1/3 of dealership's cost. Took less than 1 hour to install. Staff was courteous.Jerry H.
I was overcharged for fuel. I traveled approximately 12 to 15 miles and was charged for 6 gallons of fuel. The customer service older gentleman was very polite & helpfulNICOLE P.
The staff was very helpful and professionalSCOTT Q.
El cliente no dejó un comentario.Daiva Eric G.
El cliente no dejó un comentario.Melvin Alberto L.
El cliente no dejó un comentario.Judy D.
this is my go to location in Fort Collins.Michael C.
The instructions on when my box was accessible were not very clear and when I tried calling both the local U-haul number as well as the 800 number, I was on hold for a very long time and no one seemed to know very much about the details of U-boxes. My stuff arrived well but communication the whole time was not good.Evan S.
My return destination was setup to the wrong location... whole different city like 40 miles away. The loader forgot to chock the wheels on the trailer and sent the trailer rolling down the hill into other trailers. Damaged wiring was rubbing on trailer wheel. Overall, the place appears to be run by highschool kids.KIRIL B.
El cliente no dejó un comentario.JASON L.
El cliente no dejó un comentario.ANDREW K.
Excellent experienceTRACY P.
If there was anybody else I would never rent from I haul!James B.
Everyone that helped me today was extremely friendly and helpful. I'm only writing this review in hopes that it makes it down the chain and they get the recognition they deserve. Coming back to this specific location for any U-Haul needs in the futureJORDAN D.
I rented a trailer and paid you for doing that. Now you want me to take my personal time for free to give you information to help your business. My time isn't free just like you don't give away rentals. If you want my time in the future I expect a discount on my next rental.SHERWOOD R.
You need to improve communication with the customer. Please keep the customer informed if something they expect to happen with their ubox turns out not to happen, such as if it will not be delivered in time. They should hear this from you instead of having to call in to find out.Leanne R.
Keep customers informed better on changes to their reservations. The changes YOU make.BILLY C.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.TIMOTHY R.
My ubox arrived late and when it did arrive, no one called me to set up a pickup time. I was only given reimbursement for 4 days of my ubox being late, instead of the 8 it took to actually get the ubox (because no one called me like it said they would in the email). I requested my ubox to be sent to Huntington hills, but when I arrived the owner told me it had arrived to a different location. I was forced to still rent a truck to go pick it up from the other location and charged for all the additional miles.Micah W.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Jeffrey V.
El cliente no dejó un comentario.Brian T.
We picked up the Uhaul, spoke with a team member of yours, we informed him that we would be needing the uhaul longer than the reservation. He assured us that it wouldn't be an issue, and that they had plenty of trucks. Upon returning the Uhaul, your team members charged us for a full extra day because it was late. While i understand that this is may be a policy, the poor communication, be the staff at pick up left a very hard to swallow impact on us, a reoccurring buyer. The impact was us to believe that we were good with the Uhaul being returned late, and to "not worry about it", but had to spend double of what was the anticipated rate. Very unprofessional, and rather disheartening.Kim M.
El cliente no dejó un comentario.Kayla S.
People at desk and at return of truck were not responsive. They appeared to just be putting in their time. When I returned the truck, I waited about five minutes for someone to come, because the sign said "Wait here". Finally I went looking for someone. There was someone standing on the other side of a glass door that was locked and spending time on his cell phone. I motioned to him that I had returned equipment. He relocated to another part of the store where he couldn't be seen. SLAKERS !!!.STEPHEN B.
El cliente no dejó un comentario.Jason L.
El cliente no dejó un comentario.MARK W.
Computer system upgradeGARY H.
When I picked up the equipment the associate checked me out with 100% working equipment. When I got to my destination I checked the equipment and found that the passenger side break liger was out. I drove 2 miles from the rental facility and found that the associate lied to me and I had an 8 hour drive. He just did not want to trade the equipment for a working piece ov equipment. Very disappointing.JUSTIN B.
El cliente no dejó un comentario.DALE F.
El cliente no dejó un comentario.MARY M.
Excellent experienceTERRANCE G.
El cliente no dejó un comentario.Joanne L.
Staff was friendly and efficient. I was driving away in the truck about 5 minutes after I arrived.AMY Z.
Everyone was helpful.NANCY K.
When your employee could deliver it early, he did. He also kept me informed about the delivery and pickup via text and phone call. This level of service helped to reduce my anxiety level about my move.Josette J.
El cliente no dejó un comentario.Melissa B.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Kirk S.
El cliente no dejó un comentario.SHANE M.
El cliente no dejó un comentario.CHRISTOPHER R.
Efficient and easy. Also let me modify my truck rental same day.LISA W.
Excellent service!JEFFREY J.
The drop of location in Ft Collins was very helpful. He informed us that the truck we were given was not for long trips.Ronald J.
El cliente no dejó un comentario.Alison G.
Everyone was moving very quickly even though it wasn't busy and it caused a minor inconvenience with our rentals in terms of picking up and returning both times.Shelly B.
The alignment is off & we tried 3 times to report it but after being on hold over 12 minutes each time gave up.MARTIN P.
El cliente no dejó un comentario.MARCELLA W.
El cliente no dejó un comentario.Nicolas S.
El cliente no dejó un comentario.Gabriela Z.
El cliente no dejó un comentario.Michael L.
Fast check in/out. Friendly, helpful staff.Michael B.
El cliente no dejó un comentario.JOANN K.
El cliente no dejó un comentario.Rebecca H.
El cliente no dejó un comentario.Briggs H.
The first truck I tried had a faulty tire pressure sensor, so I was given another truck, which was the best outcome for me. I would suggest pulling the faulty truck out of the line up so other drivers don't have to deal with that same issue.Stephanie S.
The manager at the College Ave. U-Haul location was courteous, knowledgeable, and professional. The van I rented was clean and well-maintained and the price was very reasonable. My experience was very positive, and I would definitely recommend this U-Haul location for anyone's moving needs, either supplies or rental trucks/vans.RANDY B.
El cliente no dejó un comentario.Eric S.
Great customer service, thank you!Nicholas J.
Good staffVerne L.
On the back side of use try to work with and pro rate rental fees other than that is was greatMatt M.
El cliente no dejó un comentario.Brandi G.
El cliente no dejó un comentario.JEFFREY B.
El cliente no dejó un comentario.Joseph O.
El cliente no dejó un comentario.KATRINA N.
The service person who helped me was very helpful and friendly.Rick M.
Servicios adicionales en esta ubicación
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