Great customer service with very helpful truck leasing specialists. For example, I had the unfortunate situation of movers not showing up on the date of move and the specific truck was due for another rent. However, the attendant was able to find a way to extend the truck rental for an additional day. I was grateful to her.Edris M.
Customer Reviews for U-Haul of Golden Ring
Rosedale, MD 21237
(Across From The Old Golden Ring Mall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Angelesa B.
We had a smooth and easy transaction. The staff was friendly and helpfulSherry B.
Uhaul employee hooked upt the trailer. Did not turn the Lock nut to lock onto hitch. Trailer came unhitched while drivingJessie M.
I really love your new employee he's a little young fella but he's got great customer service skills and he's very patient and he answers all your questions it was a good experience overall you could do a little better with the drop off process had to wait in a long line of U-Haul trucks being dropped off that process could go a little bit smoother and quicker but other than that that location you have great people working there thank youAnjeanette M.
El cliente no dejó un comentario.billy Y.
Customer service is always greatRobert W.
Keep it upErmias B.
The truck I rented was scary to drive. It was severely out of alignment and had to really struggle to keep it straight. The passenger door would not stay shut tight no matter how hard it was shut. The pull down door was a struggle to close. They were busy when I dropped it off and didn't want to hear the complaint about it. They have a lot of trucks on the lot but I heard many times they can't find keys to them. I was checked in a hurry so they can rent it back out. I tried to tell them it wasn't safe to drive but he didn't care. Also I was told when I rented that my insurance would not be accepted if anything were to happen so I felt forced to pay for uhauls insurance. When I brought it back I heard them tell someone else they had to show proof of insurance. That was a wasted $30.00 for me.Dana W.
About 10 kin after I started driving the truck the check engine light came on. I called and they said as long as it wasn't blinking it was ok. I was scared the whole time I was going to break down. Thank God I didn't. That was the only problem I had.cynthia W.
El cliente no dejó un comentario.TERRY M.
El cliente no dejó un comentario.Jennifer C.
Old vehicle, not properly maintained. Vehicle needs wheel alignment and servicing.Abdulazeez O.
I was very satisfied with the personal and the cleanness of the truck. Everything went very smoothly .Ronald S.
The young people that I encountered who worked here were very helpful and friendly!Randall D.
Equipment return lane needs to be enlarged. Need separate return lane for trailers.Richard H.
Thank you so muchAmeen A.
Even though I booked weeks in advance, the two hand carts I ordered were not available. The clerk simply said they were out and on order. No one bothered informing me when the final confirmation call was made to me two days earlier. My move could have been ruined except for the fact that I did not trust the company to honor my order and secured back up carts in case.Dennis J.
The ladies at the front desk were extremely helpful and very polite. I would not change a thing!!!EUGENIA P.
I fill the gas tank but they still charged me for two gallonsNaeem M.
El cliente no dejó un comentario.Ahamad R.
El cliente no dejó un comentario.Leon S.
The employees were awesome , you just need to hire more . The two I met were great , get more like them !Waylen H.
El cliente no dejó un comentario.Kenneth Y.
El cliente no dejó un comentario.Racquel T.
They charged me 40$ for something I didn't have nor us now I'm told I have to wait 3-5 days to be tefundedSumayya N.
There wasn't any customer parking. When asked if I could park around back they said they would have my car towed. Yes I'm not lying. Keep in mind I was only using the rental for less than 8 hours. I had to park in another businesses parking lot and hope my car didn't get towed. The rental was clean but engine oil needed to be changed (service light on) and truck ran rough with less than 10k miles. The staff were helpful and efficient. But if there's nowhere for me to leave a car for the day I'm not using this location again.JASON G.
El cliente no dejó un comentario.Mary J.
We were told that there was a note on the account that someone else could pick up the U-Haul. When he tried to pick up up I was called and told I needed to be there which is the reason we asked about this before reserving. I was also told the card on file would be charged. However, the person who picked up the truck had to use his credit card. The regulations should be the same across the board. This was booked my customer service and the actual facility had different rules they needed to follow.Jimmy L.
El cliente no dejó un comentario.Wasim Z.
all personnel I met were inviting... professional and extremely helpful.Dina C.
Woke up at 4am to pick up my rental. Signed up to complete transaction through my mobile phone. After being instructed to find my truck on lot I was informed my reservation would not be honored due to crack on my license. Was left stuck losing 6k. My paid help and my time. Customer service suxked!!!!Richard M.
The young lady that assisted me is fantastic. I never thought I would be laughing and having fun as I picked up the unit. Great person and great customer service. She definitely deserves accolades.Patrick R.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Bridget S.
Fast and easy process.Syreeda F.
Not sure at this time.RANDOLPH B.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.Lloyd C.
El cliente no dejó un comentario.michele C.
El cliente no dejó un comentario.Chandra L.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Justin A.
Your staff absolutely positively the sweetest kindest group of ladies that I've come across they were so helpful they were so nice I'll say that once again they were so nice please give them the recognition that they deservePAMELA P.
Let them know up front that the dents and marking on the truck has already been indicated so the customer doesn't have to go through writing it down. Make it where you don't charge that much for refueling because sometimes people g orget or they are trying to meet the time to turn the truck in. The gas station is uo the street. You should not charge any more than they do.Rodney J.
El cliente no dejó un comentario.Daniel R.
The first truck we received had the oil light on. The second truck we received fuel gauge inop and the alignment is off.MARCUS H.
I loved n like the servicemukesh A.
El cliente no dejó un comentario.SHELLYANN H.
Very friendly staff. Not rating excellent just because the check in process UHaul has is laborious.Steven B.
El cliente no dejó un comentario.Jeffrey M.
excellent staff very very friendlyDARWIN G.
The customer service was excellent and the bathroom was clean.Leatha M.
Saff was rude and lazy. Couldn't both pulling the returns forward. Blocking the existing and parking. Office didn't care.JOHN J.
They were very unprofessional. They were so busy cooking breakfast and trying to eat rather than helping the customers. They forgot to give me that hand dolly when I went back to go get it they had to keep calling the girl from the back. The van that I rented had trash in it. When I went to return it she just took the keys and say thank you she didn't even go over anything with me it's like everyone is lazy.Nicole T.
Consistently detailed attention to the big and small. Things of importance. Thank you.... Formula with team Morel and training impeccableedward L.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.MATTHEW D.
The equipment and the Staffs was excellent. I appreciate the excellent job they doMONICA A.
El cliente no dejó un comentario.Thaddeus S.
The Air conditioner did not work in truckRaymond W.
1. I was stopped from pulling off with my assigned truck by Ann the manager because she said the truck needed service and took the truck keys and had me get back in line to get another truck 2. Avery Johnson refused to assign me a new truck saying wait for ann to do it because he refused to do it costing me loss of money while I paid movers by the hour to wait for me to be assigned a serviced workable truck 3. Ann after helping more customers outside came inside to process me another truck after hearing that Avery Johnson refused to Summary: I have been a faithful customer for many years and have never experienced this horrible customer service experience that cost me time and money on my move. I called management and never received a resolve for this terrible treatment by Avery Johnson costing me time and money on my move. My number is (443) 204-0012, thanksTimothy A.
El cliente no dejó un comentario.Sean H.
El cliente no dejó un comentario.Khalid A.
Thank you very much, they are an excellent place and the people there are very kind, they always help youVICTOR P.
I have used this location before and If need be will use it again. Everyone here is friendly, knowledgeable and just a pleasure to deal with. This location should be used as a training facility for other locations because they get you in and out efficiently. Thank you for employing people like this.Jean S.
El cliente no dejó un comentario.Rosa H.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.Patrick M.
El cliente no dejó un comentario.DONTE B.
Modesty made the experience very quick and easy for me. She was nice and funny.Amber K.
I did an online reservation for a 26' truck over a month ago. Website was good and no problems. Web recommended that I do the cell phone only check-in when I pick the truck up. "Available 24/7, no need to go inside or talk to anyone". On morning of appointment, the website said my reservation didn't want to accept the cell phone only check-in. Fine, the store opened at 7 am and it was 7:30, I planned for this just in case. I went inside and was the only one there. Counter check-in went well. I went to the truck, used the website to document damage and went to leave. Check engine light was on. I went back inside and now had to wait 30 minutes to gave someone literally hand me a new set of keys. Did no one check the truck before it was good to go? You knew of the reservation over a month ago. I then got the keys for a truck that was only parked 5 minutes ago. I watched the lot staff "check it on". The new truck was fine, clean, and worked for my reservation. I returned it early and suddenly the website actually worked! It didn't matter because there was a staff member who checked me back in. I wish he walked me through the check-in rather than "just leave the keys, I'll take care of it when I get a chance". Other reviews talk of bad mileage readings and damage that didn't happen during their reservation.Christopher D.
Afrer I rented a truck from them there was no place to park my vehicle.Had to park my vehicle way down the road as the very limited parking spaces on their lot were full. Tried to give me a truck with the maintenance on a tire dash board light on. The several employees I spoke to either acted like they were doing me a favor, couldn't answer my questions, none were smiling and all were complaining about a meeting they had!! I was handed the key and they never even told me where to find the truck. I was told to look for the number that matched the key tag! Very poor customer service! The Gentleman that was cleaning and checking the trucks in was very nice and helpful! I been in management all my life and would have fired all of them with the exception of the Gentleman that worked outside! Never again will I ever go back there or recommend to anyone! Very disappointing!DAWN D.
Tratarlo mejor o como siempre amableNixon M.
There need to be a separate line if you've checked in online. I stood in line for 20 mins when all i had to do was pick up my key. Also if your registration is canceled, it would be nice to get an email or text to say it was cancelled.Cherie T.
They charged me to much on miles and I didn't need coverage and they took it anywayMary B.
Customer service over charged my card. I will sue for my moneyStainislau O.
You need to hire better employees that actual care about customer service. I was treated rudely and if there was a different company I could use I would.Mike H.
El cliente no dejó un comentario.Maria Sandra B.
The location and staff are great and extremely friendly and helpful. I was a bit disappointed in the truck that I had received though. Nothing to do with any employee or their job but the truck reeked of marijuana like someone had hot boxed it. The smell did not go away either it remained the whole entirety of my use and make me Ill to my stomach.Joseph D.
Perfect experienceJoseph R.
Everyone was very helpful.Sylvester K.
We had a little bumpy start, because of disruptive customer. But they recovered and got things moving. Truck was clean and preformed as expected. We were able to complete our move on time. ¡Gracias!Jonathan H.
This is the second time in 1 weeks I needed to rent a U-Haul and ended up being moved to the Golden Ring store. There customer service is terrible and it takes forever to get assistance. I would drive to another county to rent before going there again!Mathew K.
El cliente no dejó un comentario.CHRISTOPHER W.
The air conditioning did not work in the truck. I was not happy about that but everything else was perfect!!Cynthia B.
Better radio and sound system.charles L.
customer service is horrible.. all workers are rude and arrogant.. i will never go that place again,sadhanand U.
It was a little bit of a wait in the beginning at the checkout counter but the equipment was maintained and the return the gentleman outside was helpful and quick with the returnGREGG S.
El cliente no dejó un comentario.Gboyega B.
El cliente no dejó un comentario.tania W.
The customer service at this location was extremely extremely extremely poor and disgusting. They lacked tact and decorum and do not know how to communicate with paying customers. The entire staff here need to be replaced. They are rude. Uncaring. They are arrogant.IYOBOSA O.
Make sure to have equipment that is reserved. I was sent to this location due to truck shortage in the other location that I originally reserved which is very inconvenient. I had to drive extra 40 minutes opposite route which delayed my move 3 hours.Moon C.
Van was easy to drive and operate. Clean and ran well. Made my 300 mile round trip very pleasant!!James B.
El cliente no dejó un comentario.Bryan W.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Doewon Y.
El cliente no dejó un comentario.Alexandra H.
Outstanding Customer Service on the part Uhaul Staff... Wonderful place to do business.DAVID P.
Servicios adicionales en esta ubicación
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