Customer Reviews for U-Haul of Glendale

5,866 reviews

1313 S Brand Bl   Glendale, CA 91204
(N of Los Feliz Blvd)

(818) 956-3740

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(818) 956-3740

1313 S Brand Bl
Glendale, CA 91204
(N of Los Feliz Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANA R. 
Rating:
5.0

Customer did not leave a comment.

Yuxin G. 
Rating:
5.0

Customer did not leave a comment.

VACHAGAN P. 
Rating:
5.0

Very friendly and personable front desk people. First thing Sunday morning, and very busy but organized and efficient. Great job.

BRIAN S. 
Rating:
1.0

Rented a car transport with a bent fender and lots of damage to both fenders and I was charged for the fenders being already damaged even when I showed photos of the damage prior to the rental they said they were normal being damaged. The one with the step that folds out one strap couldn't even hold and opened on me on the freeway. Manager didn't even want to discuss or explain to me why the I was being charged just had a worked charge me on the spot . Bad on the manager for not even explaining to me.

NICK B. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
3.0

Customer did not leave a comment.

GEVORK T. 
Rating:
5.0

Thank you!

raul G. 
Rating:
1.0

Charged for fuel when I dropped it back with more than I picked it up with

SAMUEL S. 
Rating:
4.0

Customer did not leave a comment.

ARA S. 
Rating:
5.0

The person helping was very quick, friendly, and helpful

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA N. 
Rating:
5.0

Customer did not leave a comment.

SMBAT V. 
Rating:
4.0

Customer did not leave a comment.

ARTEM M. 
Rating:
4.0

Customer did not leave a comment.

TEODOR C. 
Rating:
5.0

Customer did not leave a comment.

JON Y. 
Rating:
3.0

These questions seem loaded and don't cover most of the other experiences of a customer. For example the online order process, the availability of the vehicle rented, was the truck available as promised, was it t the location requested, and many more. I don't think I will rent from u-haul again.

Jirair H. 
Rating:
5.0

Customer did not leave a comment.

CHRISSY P. 
Rating:
5.0

This was our first time renting at this location (Glendale, CA). It was a far better experience then other local U-Hauls. Fast & friendly pick-up and even faster drop off.

Jeffrey B. 
Rating:
5.0

Thaks for your service, the truck was ready to pick up on time.

MARIO S. 
Rating:
5.0

Excellent customer service

SERGIO M. 
Rating:
5.0

Customer did not leave a comment.

ANDRANIK D. 
Rating:
5.0

Customer did not leave a comment.

youngkeun S. 
Rating:
5.0

It would be nice for customers to be able to drop off at any location and or city so customers wouldn't have to drive back from it was rented I think it's nice to think for convenience and satisfaction of customers; overall I was very pleased on being able to return it even do office was close since I was coming back from very far, customer service in the office when I purchased the service was excellent very kind and explained everything in a clear and nice way. Thank you

Esmeralda M. 
Rating:
4.0

Customer did not leave a comment.

JESUS G. 
Rating:
5.0

Customer did not leave a comment.

Asia E. 
Rating:
5.0

Nothing! It was great!

DEBRA S. 
Rating:
4.0

Customer did not leave a comment.

GUADALUPE T. 
Rating:
5.0

Get rid of loiters on your property looking for work.

ALONSO B. 
Rating:
5.0

Very easy process and the staff were courteous and helpful. The equipment was brand new and clean. No complaints, I will use this location again.

Jonathan M. 
Rating:
5.0

Best service ever! Thank you each one of u-haul staff who made my life so much easier.

Cristina M. 
Rating:
2.0

Charged an extra ten dollars for gas, despite refilling the tank exactly

TOBIN L. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
4.0

Customer did not leave a comment.

Tyler A. 
Rating:
5.0

Customer did not leave a comment.

NAREK K. 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Customer did not leave a comment.

ROMAN L. 
Rating:
5.0

The busy staff were helpful, polite, and professional. They did everything and got me in and out much faster than I would have thought. They all deserve a raise or a bonus.

AULTON R. 
Rating:
5.0

Customer did not leave a comment.

ARTYOM K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie V. 
Rating:
5.0

Customer did not leave a comment.

Aleksandr A. 
Rating:
5.0

Awesome customer service.. Thank you

Christina P. 
Rating:
3.0

I think I was overcharged for gas

WYNTON R. 
Rating:
5.0

Continue with same good customer service

Roobik S. 
Rating:
5.0

Customer did not leave a comment.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
5.0

Super easy drop off!!

Leanne L. 
Rating:
5.0

Customer did not leave a comment.

TANYA S. 
Rating:
5.0

Customer did not leave a comment.

Roman L. 
Rating:
5.0

Aftoner@ mek mek kextoten

MAYIS V. 
Rating:
4.0

Nothing

Farron F. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

The large truck key ornament (U Haul tag ) caught my knee twice and caused the key to turn the engine off. For a tall person it catches the knee.

oscar O. 
Rating:
5.0

Great that they had so many vehicles available when other locations did not!

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

HAMID S. 
Rating:
4.0

I would've gladly given a five star rating, but my issue came with returning the trailer. I am not fully adept to the technological day and age that we are living in, and I was very surprised to find out how much everything revolves around having a smart phone now. What do those that may not have smart phones do? It sounds like there is no option. The assumption cannot be made that everyone does have one; I only do because of work, but my own personal phone is pretty basic and not very smart. Anyway, upon returning the trailer, I followed the directions and scanned the QR code, but then the U-Haul website expected me too use another verification through the phone to verify that I was at the correct location, and even though I allowed the website to access my phone, it would never connect. The only option I had was to call the general managers number on the door and state my case. He was very gracious and accommodating, and I appreciate that; however, I believe other methodologies need to be in place in case one of these other systems fail, maybe like having a QR code that is specific only to that location or following some other verification via text. Otherwise, everything was flawless, and I was grateful to have a dependable and friendly U-Haul location to go to. Thank you for everything.

Mathew M. 
Rating:
3.0

Customer did not leave a comment.

MIKE B. 
Rating:
3.0

The guy that hooked my trailer up was extremely nice. No complaints except that I knew more about the trailer than he did. A kid at the front counter a few days before had NO BUSINESS being there! He told me that the trailer couldn't be used by my Motorhome and couldn't have my vehicle on it! He turned me away and said I should CALL the support line and order from them. Which I did.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

SALENA H. 
Rating:
5.0

Smooth and great experience, thank you!

Carissa K. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
1.0

I made an online reservation and the morning I was to pick up my truck I was informed the didn't have my size. I downsized to what was avail to me. I was moving from Burbank to West LA, didn't know I would have to return truck to Burbank. Now I'm getting a very high charge when I didn't even recieve my requested equipment.

Vanessa L. 
Rating:
5.0

Customer did not leave a comment.

Aiyana C. 
Rating:
5.0

Customer did not leave a comment.

ALEN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

I did not use nor open the 2 packs of a dozen furniture pads but the charge was not refunded. I am requesting a refund to my credit card of $10.

MARIE L. 
Rating:
5.0

Glendale ca best customer service

SANTIAGO M. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO M. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO S. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey C. 
Rating:
4.0

The main building was very small. Waiting in line was very packed as a result.

DUNCAN F. 
Rating:
3.0

There was NEVER any direct communication that there would be a mileage charge. I will never Use UHaul again. I find this business practice the most despicable of all, totally indefensible. Nobody I spoke with explained the fact that there would be a mileage charge which was three times the rate quoted.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Inez R. 
Rating:
5.0

Extraordinary service ! 100 percent satisfied !

DANIEL MICHAEL V. 
Rating:
5.0

They do good job

Norik G. 
Rating:
5.0

Hard to get back opened, Otherwise very excellent,

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

COCO F. 
Rating:
5.0

Amazing service

Samir M. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE M. 
Rating:
5.0

Staff made everything so easy!

SOLANGE S. 
Rating:
5.0

The location is great, and the member of staff who confirmed my order the day before was very helpful. However, the app experience for collection and return is absolutely terrible. The app: - repeatedly fails to load pages when clicking continue, which then requires resubmission of the form data. - applies photo limits which it does not tell you about in advance (and then you can't remove photos to replace them with more important ones.) - shows images of things that do not look the same at the site (e.g., the app shows a large yellow key dropbox, when in reality it was a hole in a window. This makes it hard to find things.) - fails to upload photos, which prevents you from continuing. After trying about 7 or 8 times to upload a picture of the odometer, and it failing, I was stuck and could not complete the return equipment step on the app. I had to load the uhaul website in my phone browser, and then went through the exact same steps and it worked fine. How does the uhaul app have worse compatibility for its own forms than a third-party browser? We had similar photo upload issues with the additional driver invite, which we just never got to work. These technical issues made the out-of-hours collection and return experience much longer and extremely annoying.

James K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

ARMEN K. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD D. 
Rating:
1.0

The app for returning the car wasn't working and then I held on the phone line waiting for customer service for 30 minutes late at night alone in this dark parking lot. The key return window was not easily visible. Really upset with this experience. Cost me time and money

ELIZA L. 
Rating:
2.0

After receiving a call that the truck I reserved would not be ready at the original location, and being told that a truck would be available in Glendale instead, I arrived and was told that there was no truck for me. Not in Glendale, and not within 50 miles, even though I was willing to be flexible on the size at that point. This should not even be possible when someone makes a reservation more than a week in advance, and nearly derailed the event we needed it for, until another of your employees overheard his colleague telling me I was out of luck and figured out a way to rearrange someone else's reservation. Please fix your internal communication, and please train your employees to be creative problem solvers like employee #2 instead of telling customers that you're just not going to fulfill their reservation.

WHITNEY S. 
Rating:
5.0

Great customer service. The Uhaul's exterior should be checked/cleaned before renting out.

CHERISE R. 
Rating:
5.0

Customer did not leave a comment.

Jack D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Marko S. 
Rating:
4.0

Customer did not leave a comment.

ANDREW E. 
Rating:
3.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

the booking was easy and staff was extremely friendly moving was so easy because of them!

Tina B. 
Rating:
3.0

Customer did not leave a comment.

RAFAEL M. 
Rating:
4.0

New padlock on the back? Had a little trouble with this one.

David C. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Thanks it was great experience

ILYAA P. 
Rating:
5.0

Customer did not leave a comment.

BRANDON K. 
Rating:
4.0

There were a lot of returns happening at once, and entrances were blocked off. I didn't receive a confirmation of drop-off, but the guys there were hustling and quickly took over. So it was fast which is nice.

Rudi L. 
No reviews have been submitted for this location.

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