Customer Reviews for U-Haul of Glendale

6,477 comentarios

1313 S Brand Bl   Glendale, CA 91204
(N of Los Feliz Blvd)

(818) 956-3740

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(818) 956-3740

1313 S Brand Bl
Glendale, CA 91204
(N of Los Feliz Blvd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It was a great experience. Everyone I spoke to was helpful and answered all my questions. I think the only issue I had was with the app/website and keeping my receipts / paid products together. My box order was not connected to my ubox they had separate order numbers but came on 1 receipt.

Lee R. 
Clasificación:
5.0

Truck was dirty inside but people were helpful and timely. The truck got the job done. The U-box was clean and ready when needed.

SAMUAL H. 
Clasificación:
5.0

good service and efficient system

Wing P. 
Clasificación:
4.0

El cliente no dejó un comentario.

eugene H. 
Clasificación:
5.0

Very helpful! The personnel here made it very easy for me to return my truck. Great service, clean interior, and lots of supplies on hand. Honestly a relief after how stressful my pickup was at the downtown location. ¡Gracias!

Noah I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen S. 
Clasificación:
5.0

Avi the person who helped me was truly exceptional.

Alexis F. 
Clasificación:
5.0

Excellent customer service ! Thank you 🙏

Angelica C. 
Clasificación:
5.0

Full tank of gas.

torremce A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
1.0

after getting 3 gallons of gas in the U-Haul, I was still charged for "not getting gas" and an additional 4 gals of gas - after only traveling a total of 20 miles! Then when I tried to contact the Glendale U-Haul, I kept getting sent to the "main rental" line. Had to drive all the way back to Glendale U-Haul to get my refund! Still cost me gas driving the 6+miles and 30 minutes of time due to rush hour traffic. This is not what I call service, but instead it is a RIPOFF! Very sad, as I have rented from U-Haul many times in the past.

Mary K. 
Clasificación:
5.0

How do you improve perfection?

James N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vahe K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artur G. 
Clasificación:
5.0

Guy who checked the truck back in outside was very helpful. The lane was blocked but he took my keys and handled it so I could complete my return easier. Love this location.

Bryan L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Evan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
5.0

Staff was nice, friendly and got me set up very smoothly!

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jurnee W. 
Clasificación:
5.0

Keep doing what you are doing. Really appreciated the service.

Dan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MacKenzie R. 
Clasificación:
5.0

No improvement. The Service Center was very helpful and professional. The representative who helped us was very knowledgeable and professional (sorry, we do not know his name.) We picked up the truck at ~8:30am in Glendale. He definitely knew what he was talking about and is an asset to your company. ¡Gracias!

SHELDON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ara V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecilia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tri D. 
Clasificación:
5.0

Glendale best customer services

Santiago M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jihae H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joura S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tigran M. 
Clasificación:
5.0

😘

Allis S. 
Clasificación:
5.0

These Uboxes DO NOT fit a one and a half bedroom apartment. I didn't even have kitchen furniture and ended up having to leave a lot of stuff behind. It fits a Studio apartment at best.

Renni P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay C. 
Clasificación:
5.0

Very simple easy and affordable

Margarita O. 
Clasificación:
4.0

Very professional and helpful staff.

David Q. 
Clasificación:
5.0

Glendale ca best customer services

Santiago M. 
Clasificación:
5.0

I come to this one all the time because the guys are nice and the trucks are good

Johnny G. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert T. 
Clasificación:
5.0

I rated the equipment cleanliness as poor. I have always rented from this location and although the grounds were clean, the trucks were filthy (outside). Not washed. I never recall trucks like this. Clean inside but not out.

Kenneth B. 
Clasificación:
5.0

Excelente

ASHOT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey F. 
Clasificación:
1.0

They fucked me up charging for 2 days that i had a car for one day

Edgar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris D. 
Clasificación:
5.0

Ríos was amazing 5 star customer service! Thank you for taking care of me! 

Carlos Q. 
Clasificación:
5.0

Really great experience at the Glendale UHaul! Would recommend.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK V. 
Clasificación:
5.0

Excellent.

MIKAEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kun L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dimitrios G. 
Clasificación:
5.0

Keep up the good work! Avi was amazing! His calm demeanor and professionalism set me up for success!! Anthony was also professional and accommodating. Thank you Glendale Uhaul Team you're awesome!! 

roberta W. 
Clasificación:
1.0

I made a reservation several days ago for a truck along with a furniture dolly and a utility dolly. When I got there they had given out all of the furniture dollies I was very upset since I was moving and the reason for me reserving the furniture dolly was to move furniture. Later on when I returned my vehicle I was overcharged $100 For missing dolly that they did have and not to return to the location I then looked at my receipt once I got home and realized I was still charged for the original dolly that they didn't have that morning so I had to go back to the location again to have my order adjusted. I will never do business with U-Haul again.

Tjade H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armen O. 
Clasificación:
5.0

Perfect, smooth customer service!! I would definitely use them again! Simple system, great working mules (vehicles)!!! 100% love them!!

Gerardo V. 
Clasificación:
5.0

Continue on with the great service. Haven't had an issue, always in and out in minutes. Great Service!!

Carlos A. 
Clasificación:
5.0

This place is awesome. A few U-Haul places that I've been to do not compare this is the best place I've ever been to

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
1.0

The car had damages . I got charged for 2 days although i returned car in less than 24 hours.

Hrayr A. 
Clasificación:
1.0

El cliente no dejó un comentario.

HMARCIAL M. 
Clasificación:
5.0

The Safety Chains could have been degreased/Cleaned

Michael K. 
Clasificación:
5.0

Excelente

maria R. 
Clasificación:
5.0

Great service . And friendly .

DANNY P. 
Clasificación:
3.0

The exterior & interior of the vehicle were not clean. The interior of the vehicle had an old cup in it from the previous user & it was a hassle to remove the cardboard sign from the window when we were in a rush to go haul some stuff on moving day. When we came back to return the vehicle someone was returning a vehicle ahead of us & we waited 5 minutes with no one coming around to say anything. We decided to return ourselves via the online option & pulled the car around. When we were nearly finished someone came around to help, but by that time we were almost done. It would have been nice to be greeted when we came in so we at least knew what the process was/if there would be a wait/how long it would be - moving is already stressful as-is!

Jamie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray V. 
Clasificación:
5.0

Clean and fast. Just dropped off the truck and walked away. My goto location.

David L. 
Clasificación:
5.0

More employees

MARIA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marceline L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm B. 
Clasificación:
5.0

Great service and employees

huy D. 
Clasificación:
5.0

U-Haul Truck Share 24/7 is an awesome concept. Pick up and drop off instructions are clear and easy to follow.

Froylan C. 
Clasificación:
5.0

Sorry for not call and let you know that l gonna need to rent the trailer for one more day really sorry

SIMON T. 
Clasificación:
5.0

Excelente

ARMEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLF C. 
Clasificación:
5.0

The person who set up my appointment didn't notify the store of the appt, and the part was not there, so had to return. But the guys at the store were excellent. C

Clarence T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naira K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego G. 
Clasificación:
5.0

Gracias

ANDREY A. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHNNY J. 
Clasificación:
3.0

My only complaint: I arrived to pick up the trailer after a long drive on I-5 and had to pee like crazy. I asked the guy at the desk where the bathroom was, and he said, "We don't have one." I said I know better because you have to go once in awhile, but he ignored me.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shideh S. 
Clasificación:
3.0

After driving 20 miles, On my way back I stopped at the gas station and filled up 4 gallons of gas to “Full tank” and I noticed one of the front tires had way less air compared to the other side. I paid, and added checked all tires after returning. Today I noticed on my E-mail receipt that I was charged 2 extra gallons of gas. Driving back and forgh 39 miles with very light load and HALF INFLATED TIRES cost me 6 GALLONS OF GAS ? As a result of your unmaintained truck.

Armen I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samir Z. 
Clasificación:
5.0

Great and I appreciate a good service 👍

Reden R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candyce and Mich S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
5.0

great service

jessica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

tony S. 
Clasificación:
4.0

Alert customer to options of replacing gasoline or cost per gallon.

Eduardo E. 
Clasificación:
5.0

Nada

eric B. 
Clasificación:
5.0

More information over the conter

ARABO A. 
Clasificación:
5.0

Great customer service, Easy and super fast.. no waiting in line.. Pick up and drop off.. excelente.. ******* To you guys..

sal B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miguel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIGEN B. 
Clasificación:
5.0

My movinghelp movers were able to get my ubox quickly and efficiently!

Andrea S.  |  Overall Experience 
Clasificación:
3.0

Facility is fine, logistics is a mess. Made an appt to rent a pickup, trailer & pick up U-Box @ 9am. Truck was not available, nothing was ready, I waited until 11 before I could leave. Not happy.

Tatiana K.  |  Overall Experience 
Clasificación:
1.0

Follow through was nonexistant

Sally o.  |  Overall Experience 
Clasificación:
5.0

The staff are extremely helpful and flexible. This was my best experience working with U-haul.

Marcus R.  |  Overall Experience 
Clasificación:
2.0

The UBox was guaranteed for delivery in Glendale on 6/30/18. It arrived on 7/2/18. No one could tell me where it was or when it would be delivered. UHaul owes me $150 for the three days it was late!

Robin D.  |  Overall Experience 
Clasificación:
5.0

Tito, the driver who delivered and picked up (on 7/16) our U-Box was fantastic! Thanks for helping us with our storage needs!

Emily B.  |  Overall Experience 
Clasificación:
3.0

It would help to have guiding ropes for waiting customers. Wait lines were chaotic.

elizabeth l.  |  Overall Experience 
Clasificación:
5.0

UHAL’s operation has been better than we anticipate.

mohammad n.  |  Overall Experience 
Clasificación:
5.0

Attendant was great, helpful and fast. Everything went very smoothly.

Stacey T.  |  Overall Experience 
Clasificación:
5.0

Love you guys

ROBERT M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Propano

    ¡Servicio de propano entregado directamente en tu puerta!

  • Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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