Customer Reviews for U-Haul of Fresno

10,633 comentarios

6116 N Blackstone Av   Fresno, CA 93710
(N Of Bullard Av)

(559) 487-1733

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(559) 487-1733

6116 N Blackstone Av
Fresno, CA 93710
(N Of Bullard Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

Customer service need to pick up the pace!!!

Jesus A. 
Clasificación:
5.0

The person who helped was very respectful and kind then when I realized I needed the truck longer I quickly got on the app. And I Was helped right away. Awesome help, ur the best! Gracias

Maria L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Waymey Z. 
Clasificación:
1.0

Front desk employee was not knowledgeable of the system she was using to ring up a trailer I wanted. Also, as the same person hitched up the trailer she hit my truck with the hooks and just said oops. Clearly she need more training and better customer service experience.

Nestor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA L. 
Clasificación:
5.0

No improvements needed, all your employees were very helpful and knowledgeable, especially Kevin from Rolinda.

Fred M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
5.0

Your reservation system sucks, booked 3 weeks in advance. Got confirmation text to change pick up location 3 days before pickup date. Then on pickup date, the location did not have a truck. No one advised me of this. Went and rented a Penske, then you let me know that you had a truck 7 hours later. Bad customer service.

Jack J. 
Clasificación:
3.0

When uhaul “guarantees” reservation it would be nice that the location had all of the items. We reserved 24 pads in Los Banos , they only had 6, reserved 48 with the truck they only had 12, had to push issue with sales before she would call around to find another location that could complete my order. Had to drive 80 miles to pick up truck, it kept getting further and further away the closer to pickup time, had less than an 1/8 tank of fuel that was irritating to start off having to fill up. Truck was great ran good and was very comfortable

Mark D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDRES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sirena D. 
Clasificación:
5.0

very helpfull

Larry B. 
Clasificación:
2.0

Very poor customer service tried to explain the gas gauge was broken the service rep wouldn't go out and check it and said just put gas into it and go called back explained that oil psi gauge also didn't work and put 40$ into the gas tank gas gauge was still reading empty

Henry A. 
Clasificación:
1.0

Trucks are dirty. Can't see out of the windows. Had to get gas immediately because it had like 5 miles in tank.

craig K. 
Clasificación:
5.0

Great customer service!

Margarita G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

shaun T. 
Clasificación:
4.0

For the amount of rentals available at this location it could use for customer parking and a smoother return procedure. When I returned there was a line out onto a major street waiting to be processed for the return.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zang T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

excellent service. check in & check out receipt sent by e-mail only problem: limited parking for personal car while renting

Leroy S. 
Clasificación:
4.0

nice and helpful

CHERI O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Guillermo F. 
Clasificación:
1.0

I am disappointed as I dropped my box off at the location the last day of our 30 day rental. When I dropped it off, I told the gentleman that I need to make sure it was checked in that day so I would don't be charged for another month. He assured me he would do so. Checking my credit card statements, I see that I was charged for a whole another month. Disappointing - as I suspect he did not indeed check min that day but likely the next day and thus I was incorrectly charged for a mother month rental. I am requesting that I receive a credit for the second month.

Sarah K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa O. 
Clasificación:
5.0

The young ladies in the yard both showed a very good work ethic

LEON S. 
Clasificación:
1.0

Guy argued with me over gas amount and he was wrong and then charged me $20 extra

RAYMOND G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
5.0

It was fast and r he people were helpful and friendly

Gary S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Interior and exterior washed/ cleaned would be nice. Was very dusty inside and dirty outside. Otherwise, was nice and easy to rent and process all.

LAURI L. 
Clasificación:
5.0

None at the moment

Nora Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald J. 
Clasificación:
5.0

Was a very good experience. Personnel very helpful and welcoming. Will definitely used this service again.

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdulla B. 
Clasificación:
5.0

The staff was very friendly and made the experience very easy. I'm very happy with my experience this is why I continue to use U-haul and always have positive things to say.

Valerie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel O. 
Clasificación:
4.0

I was given a beat-up van. I would have preferred another, but was not offered one.

Adele L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sukhwinderpal B. 
Clasificación:
3.0

Customer service is lacking, long lines equal long waits. Even though I used the website to reserve, I still had to wait in line while one person waited on us. They need more staff.

Daniel E. 
Clasificación:
2.0

Check in was not quick or easy. Truck was boxed into the parking spot by another truck that had to be moved. Too expensive for a four hour window â€"$71 . I could have had Home Depot just deliver for $80 and save me the hassle

Deanna T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamara T. 
Clasificación:
2.0

Why was my 2inch ball missing ? I ordered hitch and ball and my car doesn't have it!!! ¿Qué sucedió?

Eliza H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayle S. 
Clasificación:
5.0

The receptionness was very polite and nice Thank you

Sandra V. 
Clasificación:
3.0

Employee was very rude when returning equipment. I will not use this location EVER AGAIN!!

Fredric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel L. 
Clasificación:
1.0

Service rep told us to get the car back to location a whole day before we needed to and because of her miscommunication and what she printed on our receipt we had to rush our entire moving process and quite frankly that's not fair. Plus the right side rear view mirror wasn't function properly was stuck facing down so I could see anything the whole time. The experience didn't feel $163 worth.

Matthew M. 
Clasificación:
5.0

Used this site 3 or 4 times and will not go anywhere else.

Kevin S. 
Clasificación:
5.0

The associate who took my reservation was helpful and professional. Brianna. at the Bullard/Blackstone location, was very helpful and accomodating even though we came almost at closing time. Both handled the whole transaction efficiently. Keep up the great work!

Nida P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee K. 
Clasificación:
4.0

The mobile ordering system was beyond horrible. It took 30minutes or more to complete which counted against my rental time meaning instead of 2hrs I had to rush with less than 1.5hrs. It also asked for too much additional information. Two alternate contacts that have to accept the call from UHaul or a passport? It was ridiculous, we were waiting in the heat and losing rental time while they took forever confirming the info. A drivers license and card info should be more than enough. Staff at the location were great however. Very professional and helpful.

Aaron K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Halley C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris C. 
Clasificación:
5.0

The take a picture of the gas gauge and use some app on your phone to fix the discrepancy was annoying, and made me feel like U-haul was trying to make an unpaid employee out of me. Your employees should take care of this kind of stuff.

Tim A. 
Clasificación:
1.0

I reserved a furniture dolly but they were out. The other dollys and furniture pads we paid for were not in the truck. We had to stop loading and go back to the location to get them. We did not receive an apology nor was the person helpful.

Terry W. 
Clasificación:
4.0

Only one negative thing is I rented 2 26 foot trucks and 1 was on empty and the other on 1/8 of a tank. A small inconvenience but none the less an inconvenient. Great staff and friendly people.

Monty S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly C. 
Clasificación:
5.0

Over the last few years I was increasingly frustrated at the Bullard/Blackstone location. Chris and his team have made an amazing improvement at this location, always positive and helpful.

Raymond K. 
Clasificación:
5.0

Best experience ever only use this uhaul

patricia M. 
Clasificación:
3.0

after hours drop off could not complete , system not working Uhaul should refund my rental for this nightmare , Your phone system is un acceptable

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
3.0

The truck was not clean inside or out, but it drove well and I had no problems. The check out process was much too long. Otherwise, great experience.

Ken E. 
Clasificación:
4.0

My only complaint is the furniture mover I reserved in advance was not available. I flew in from out of state to help my 85 year old Mother to move and really needed the equipment. I am a 61 year old female so this was a hardship for me.

Leslie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
4.0

Truck is not fuel efficient.consumes 1g for 10miles.Rest is all good service at this location.

Meena S. 
Clasificación:
4.0

Faster pickup. I had everything done online but still had to stand in line for 20 minutes or more to get the vehicle.

Kenneth W. 
Clasificación:
5.0

Staff very helpful!

Karen F. 
Clasificación:
1.0

When we picked up the trailer, I kicked and/or picked up no less than a dozen nails, screws, rigid pieces of wire (copper?), tacks and similar. That's fine, for YOUR vehicles; however, when the same area is used for customer vehicles it will become an issue. It's also worth noting that the representative never once checked the trailer before we left, and they did not provide a link for me to provide my own photos, etc. When we returned, there were tire puncturers everywhere again. This time the representative took a fair bit of time to check the trailer inside and out...where were they the first time? A complete mess...but we'll be back as the selection is ample. It would be nice to not pull into your parking lot without crossing my fingers hoping to not pick up a nail (or similar).

Thomas G. 
Clasificación:
4.0

Lady out front was rude and made me feel stupid with my questions as I was kinda lost. The lady at the front desk was ok but that me I had to click “learn more” to use my app as a rental device. The app was very confusing. Checking the van back in at night was awesome, easy to follow directions, and clean as can be. Best part of the rental.

Garen N. 
Clasificación:
3.0

The woman who did the return of my trailer was rude and seemed like she was annoyed to have to help me.

Michelle N. 
Clasificación:
5.0

A bit of a wait. Then everything went smoothly. Return was quick and easy.

James O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roxanne D. 
Clasificación:
5.0

Fix the South Blackstone, Fresno, CalIfornia location. I lost may entire day shuttling their Bad Order, 6 x 12 tandem axle trailer to and from the North Blackstone U-HAUL Service Center. The manager Heath, leaves at 15:00 each day and leaves his team to close each day, they are short handed,his team is excellent. I returned the equipment at 15:00 after shuttling U-Haul equipment. I have 4 companies, and an operations manager needs to have his boots on the deck plates with his team from before the shift starts until the gates close. I called to follow up on out equipment turn in 44 times, was told by his teammates that he would return my call regarding the no charge by U-Haul. I bill out at US$ 1,000 / day. TPlease send me the contact information for your Accounts Payable Team. I will prepare my invoice and submitt it to your AP Department. I u-haul has an issue with Paying my Comany, please give me the Contact information for your Corporate Attorney and my Corporate Attorney witless attempt to sort out this event through arbitration before a pending Corporate Law Suit. Your Operations Manager, Briana is very on top of her game and I strongly recommend her for a site location posting. I am on the West Coast Continental United States. I will make arrangements to be with my Corporate Councel at the appropriate time later this week before 1OCT21. Best regards, Ted Yeider CEO Mid Keys Technical Services Incorporated 11397 6th Avenue Ocean Marathon, Florida 33050-3434 Florida Department of Corporations #: P2100034507 IRS FEIN: 86-3558810

Ted Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shana M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Analaura V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel C. 
Clasificación:
1.0

I canceled this at the beginning of August! This appointment never occurred! I'm out of state! This is incompetence! You better not charge my card for this!!!!

Kirk P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas D. 
Clasificación:
5.0

Fast service, friendly staff

Roy D. 
No se han enviado comentarios para esta ubicación.

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