Customer Reviews for U-Haul of Farmington Hills

7,557 comentarios

30711 Grand River Ave   Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

(248) 474-2612

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(248) 474-2612

30711 Grand River Ave
Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Not Sure! Notify customer waiting for a truck that has reservations.

WILLIE EARL P. 
Clasificación:
4.0

Was not happy original reservation - with credit card cancelled after 15minutes (19990 Telegraph location) - and trailer rented (not available). Was transferred to Farmington location, very well taken care of. Met my timing needs. Time to service could have been faster, but was as expected.

RICHARD DALE H. 
Clasificación:
3.0

need better instructions or an actual app uhaul.com lags etc

Anne Marie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk W. 
Clasificación:
5.0

Kenyon is great. Very fast and multi-tasked.

Tanya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel A. 
Clasificación:
3.0

The clerk took too long with one customer that did not have his reservation. We were waiting in line 45 min. The line was too long and only one person attending.

YOLANDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

chandrea C. 
Clasificación:
1.0

Stop being fraudulent about the gasoline charged me 54.00 when I brought it back with more fuel than I received it they a thiefs

WILLIAM F. 
Clasificación:
1.0

Unable to access lock box. Staff unfriendly and not polite. Truck had a missing window crank with the window down. Terrible experience.

Kirk W. 
Clasificación:
4.0

El cliente no dejó un comentario.

jon C. 
Clasificación:
4.0

Staff was very friendly helpful and patient! We had many questions and they answered all. So nice to walk into a place of business and have the employees respond to customers as they did.

Annpatrice G. 
Clasificación:
4.0

This worked out great for our last minute move. It was really nice to be able to pick up a van at on the same day needed

dianna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
2.0

El cliente no dejó un comentario.

MARKO K. 
Clasificación:
5.0

El cliente no dejó un comentario.

olivia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

The guy who assisted us was very rude and spoke very harshly to us i video recorded him and will send it to you. If you could email me at Jadoreconsulting@gmail.com where to send it, that would be helpful. Otherwise, I will send to social media.

LASONYA A. 
Clasificación:
1.0

Most bogus staff. Old man was there to insult you. Super slow. I booked truck at 4 pm And received at 4 pm with notice to return by 4 pm. Is that fair business?Never ever come to this location. Truck doesn't have brake. Truck right rear side air was too down. Tires were that bad , it was spinning all time. I put air in tires. My relative was supposed book u-haul from this location. I stopped him. You guys charging crazily after all stupid bad experience.

Kunal S. 
Clasificación:
5.0

I was told multiple times I would receive a 50 dollar credit by customer support because time after time my reservation was unable to be fulfilled by the locations. Unfortunately I never received this credit, and had to manually call around myself to find someone that had the trailer I needed in stock. Disappointed in the false promises by the call centers, especially since I have been a repeat customer since day 1. This location was great, but my experience with Uhaul itself was confusing and left me questioning the integrity of the team.

Nicholas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan S. 
Clasificación:
4.0

I reported the problem they said they would lubricate the ratchet

Gerald G. 
Clasificación:
5.0

In both rental visits, pick up and return, the employees in all cases were very helpful, friendly, and understanding of a guy with little trailer experience. They made it easy and actually enjoyable. Keep up the excellent effort.

Anthony B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Hire more people. Only 1 person was working and very busy.

Rick V. 
Clasificación:
5.0

Fast and efficient service. Thank

Brandy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marin S. 
Clasificación:
2.0

Truck was not ready to be rented mechanical issues

Nick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alma Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theoras K. 
Clasificación:
5.0

Leave a sign of what to do when the return area is full after hours

JAKEADAM S. 
Clasificación:
5.0

The staff was very courteous and helpful! Reserved a trailer only 2 days before for a Sunday. This location is open Sundays which makes everything easier!

Ray K. 
Clasificación:
5.0

This was my first time using u haul services, and entire experience was excellent

Bronwyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

Good customer service

Juan V. 
Clasificación:
5.0

The app drop off process worked very smooth here.

Richard T. 
Clasificación:
5.0

No recommendations at this movement

Udhaya B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Manzila A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ravi Kumar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vince L. 
Clasificación:
5.0

Vehicle check engine light was on the entire time I used it.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B. 
Clasificación:
3.0

I was shocked that when I returned the vehicle, after driving a total of 44 miles and having put 5 gallons of gas into the tank, that I was charged an additional 7 gallons. After almost an hour explaining my concern that this would indicate the vehicle was going about 3.3 miles per gallon, to 3 different employees, I was credited the $36 dollars I was overcharged.

Richard O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

Service tec was excellent and in teaching the new tec he was patient and pointed out things to look out for and taught correctly how to hitch up trailer. New tec was energetic and hustled.

Gregory E. 
Clasificación:
2.0

There was only one person behind the desk valiantly trying to help over 8 customers at once. He was very pleasant but extremely overworked, and I'm certain extremely underpaid. Uhaul can do Much better.

LeighF S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Takenao K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fadi M. 
Clasificación:
1.0

El cliente no dejó un comentario.

DaJanay S. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael C. 
Clasificación:
5.0

9x5 trailer was not 5 feet wide.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ignacio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jharid C. 
Clasificación:
1.0

Treated me like a mental deficient. Ripped off on rebrak pricing.

Nav C. 
Clasificación:
5.0

Nothing, your team at both locations i dealt with were excelent in there approach and the way they made sure i had waht i needed to have a successful move

Charles B. 
Clasificación:
2.0

Slow customer service and the truck needed maintenance. Got to the lot at 7am didn't leave until 1040am

Aleasha W. 
Clasificación:
3.0

Long wait for check in.

David L. 
Clasificación:
2.0

The app changed my appointment pickup from 6am to 7am without notifying me. Since pickup was “scheduled” for when the store would be open my key was never out in the drop box and I had to wait around for an hour until they opened. The employee was great, I don't want to knock them. The fact that my reservation was changed for no reason set off a chain of events that was something I never want to deal with again.

Lucas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vince L. 
Clasificación:
5.0

Possibly more help. Young man was working by himself. He did a great job working by himself but not a good look for the location.

ANTHONY LINEIL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

First truck I received had some type of unidentified mechanical issue. The first CSR I spoke with wanted to leave me in the vehicle that I told them had problems. The second CSR I spoke with had to speak with the manager to see if I could be put into another vehicle. Received another vehicle and that vehicle had mechanical issues as well. Steering was not tight transmission was slipping, due to the bad transmission in the vehicle I was almost rearrended on the freeway. This is by far my worst experience ever with uhaul.

Nicholas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calin P. 
Clasificación:
5.0

Very satisfied with the service. Miracle was very friendly and helpful.

BRIJ MOHAN G. 
Clasificación:
3.0

Make sure that trucks are serviced properly and routinely. I was scared to death driving the truck it was making a horrible rumbling sound like a diesel truck/motorcycle. I kept thinking I had knocked out out of gear or something. Also the passenger side of the trucks door doesn't seal properly when closed so there is always draft noise and humms. I found it very difficult to reverse and couldnt find a reverse cam which would have been helpful as well as a mount for your phone to use as a gps since truck didn't have one.

Carlissa T. 
Clasificación:
5.0

Helpful team members & easy to get thru the full process - from order to pickup to drop off

CHarles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amir S. 
Clasificación:
5.0

Smooth experience; no suggestions for improvement

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Staff is always knowledgeable and helpful.

Christopher S. 
Clasificación:
5.0

Went smooth and all was hassle free. Thank you.

Curtis W. 
Clasificación:
1.0

While the site itself was great, communication is severely impaired. The Regional office never sent my reservation (placed 2 weeks earlier) to the local shop, then did not contact me until I was standing in line at the location. They said they called and emailed me but They were calling the wrong number and did not attempt to reach out by email until after the designated pickup time. Because of this, the trailer I needed was not only not available, but the only solution the regional office was willing to offer was to drive 45 minutes away to get the equiptment. I will no longer utilize uhaul for moving as clearly the regional managment cannot be trusted to communicate reservations, or to own up to mistakes on their end.

Brandon V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold C. 
Clasificación:
5.0

Actual uhaul store. Parking lot was huge and easy for disconnecting the trailer and parking appropriately.

Gregory B. 
Clasificación:
2.0

The guy checking me in made some inappropriate comments and I was really offended. The girl who worked with him this day 08/20/2022 even heard them and looked at him like he was crazy. Not happy AT ALL

Heather G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lardell S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy B. 
Clasificación:
3.0

The employees never smile. They look like they don't want to be there. The equipment side of using this site is very good. But, it has no sense of friendliness to it. It's like we, the customers, are an annoyance to the employees.

GEARY MICHAEL M. 
Clasificación:
4.0

The truck that I rented was hard to start. Several times during my rental, I thought the battery or the alternator was dead. If there is a special trick to start U-Haul trucks, the people onsite should give people that information.

Heather S. 
Clasificación:
3.0

Improve signage; it was unclear where to enter, and when we arrived it seemed there was nobody working at the site, the employees were in the back and took a while to notice that customers were there.

Clifford G. 
Clasificación:
5.0

El cliente no dejó un comentario.

tonia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy C. 
Clasificación:
2.0

Hire people at the counter who understand and believe in customer service. The manager is great, the people at the counter were sarcastic and did not want to help.

Julia C. 
Clasificación:
5.0

Very helpful!!

Brennan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa R. 
Clasificación:
5.0

The personnel were courteous and professional. Overall, a very good experience.

Brian B. 
Clasificación:
5.0

Excellent service from the young salesperson we were in and out and on the road, plus, our trailer was brand new.

Jeffrey H. 
Clasificación:
5.0

Nothing, great service and follow up.

Stephen R. 
Clasificación:
5.0

I has a great experience with the associates at the Farmington U Haul.

IVY K.  |  Overall Experience 
Clasificación:
5.0

Service and management were top notch

shaun b.  |  Overall Experience 
Clasificación:
5.0

Extremely accomodating and thoughtful to my needs. Couldn't have asked for better people to help me.

Paul G.  |  Overall Experience 
Clasificación:
5.0

We used the uhaul storage portable boxes. The staff were friendly and accommodating. We did not go to the uhaul storage facility. The storage pods were convenient and simple to order.

Sean D.  |  Overall Experience 
Clasificación:
5.0

Your customer service has been awesome

derrick g.  |  Overall Experience 
Clasificación:
4.0

Delivery charges seemed high for a delivering to my home

christina b.  |  Overall Experience 
Clasificación:
5.0

I set it all up over the phone, it was pleasant and professional. The driver Bobbi, who dropped off the U-Boxes and picked them was amazing. She was very pleasant, accommodating & skilled on forklift!

MARY E.  |  Overall Experience 
Clasificación:
5.0

Erick, the manager, was extremely helpful and made my Uhaul experience very positive. He manages a great team as well!! THANK YOU!

Ederique G.  |  Overall Experience 
Clasificación:
5.0

Gracias.

Philip N.  |  Overall Experience 
Clasificación:
5.0

Bobby is great to work with. Good communication the whole way. ¡Gracias!

matt s.  |  Overall Experience 
Clasificación:
3.0

I rented a UBOX and there was not good communication regarding when it would be picked up. The lady I spoke with yelled at me like it was my fault. Not impressed with her customer service.

Ashley T.  |  Overall Experience 
Clasificación:
5.0

Thank you! Your team did an excellent job

Lanette K.  |  Overall Experience 
Clasificación:
5.0

Convenient, keeps you informed, no problems, friendly staff.

RAYMOND B.  |  Overall Experience 
Clasificación:
1.0

I got robbed by ur moving helpers I will never do business with U-Haul again

Diane A.  |  Overall Experience 
Clasificación:
5.0

The Uhaul of Farmington Hill's staff was friendly, accommodating and professional in their service towards me and my family. ¡Gracias!

Sheila A.  |  Overall Experience 
Clasificación:
5.0

I never visited the facility. I had U-Boxes stored at facility.

Ron H.  |  Overall Experience 
Clasificación:
5.0

I had a great experience from pick up to drop off of my U-Box!

Emily K.  |  Overall Experience 
Clasificación:
5.0

Good job

Garry B.  |  Overall Experience 
Clasificación:
5.0

The lady who delivered box was on time to drop and pick up. did not had any issues with transit. all went as expected. thanks for your service

sandeep a.  |  Overall Experience 
Clasificación:
4.0

Easy-peasy. Still think it's over-priced for a plywood container, but hey, got the job done.

Emma K.  |  Overall Experience 
Clasificación:
5.0

Pick-up person was very accomodating

Anthony W.  |  Overall Experience 
Clasificación:
4.0

Well maintained faciity!

Joseph D.  |  Overall Experience 
Clasificación:
5.0

They made moving an easy experience.

lucille R.  |  Overall Experience 
Clasificación:
5.0

Katrina the manager was wonderful and very helpful through out our moving!! I rented different equipment for moving. She was able to answers all my concerns and needs to make the moving easy!!

Phillip W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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    Enganches para remolque

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    Camiones a la venta

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