Customer Reviews for U-Haul of Farmington Hills

7,042 comentarios

30711 Grand River Ave   Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

(248) 474-2612

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(248) 474-2612

30711 Grand River Ave
Farmington Hills, MI 48336
(Between Middlebelt & 9 Mile Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

very nice and helpful staff

VICKI BELINDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAHEEM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY KAY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARC PETER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADITYA C. 
Clasificación:
5.0

The service was fast, friendly, and professional.

SCOTT WARREN L. 
Clasificación:
3.0

Under staffed. Staff that was supposed to report was late. Very casual attitude

Deepak N. 
Clasificación:
5.0

Thank you. It's always a pleasure to rent from this location.

WASHEA RUTH J. 
Clasificación:
5.0

Excellent all round service. Friendly too. I need a trailer a couple of times a year and have been using this location regularly for quite a while. They will continue to get my business as long as I need to rent moving equipment.

ROBERT JOHN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos Alberto T. 
Clasificación:
5.0

I was not able to pickup U haul earlier in the day with the lock code service... hopefully if you have that .. that would be awesome

Ranjith V. 
Clasificación:
1.0

A lot of fees, not the price agreed for the service, very bad personnel, I'll never recommend and never go back again to uhaul

GARY ALEXANDER Z. 
Clasificación:
4.0

more parking space in the 'Return Equipment' area.

Rohit H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH HERMAN C. 
Clasificación:
5.0

The staff was great and very easy to work with. The truck was in perfect condition (very clean inside the cab and trailer, I was very impressed).

ANITA MARIA J. 
Clasificación:
5.0

Note previous damage to vehicle

HAROLD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA LYNN J. 
Clasificación:
1.0

Bad and rude customer service. I was charged for returning the dolly late, when I returned it on time, I asked to check my photos and also the security camera. Since the location didn't want to help make things right, and bluntly said that I was not listening when they didn't want to listen, i ended up calling the e service, Turns out the online return did't work correctly and it thought my GPS was 80 miles away from my location. I followed the detections I was given and this location didn't care and punished me by making me pay twice as much, they did't offer to help and didn't care to call and see what happened. This is not the only thing that happened at this location either. Never again. You lost A customer for life.

OMAR SAEED A. 
Clasificación:
1.0

Double charged for absolutely nothing

AMBER LEE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARNEESA PARISEE D. 
Clasificación:
3.0

The truck interior smelled of sweat and body odor. On the return home we stopped to get gas and the truck would not start. There was water leakage in the front passenger floor area. The truck had over 100,000 miles on it. Maybe this explains the problems. Have not had issues like this in the past. Will check the odometer next time!

LISA MICHELLE O. 
Clasificación:
5.0

Booked online, signed and pick up car trailer at location, dropped off after hours when I was done. No surprises.

Craig L. 
Clasificación:
5.0

Very Efficient C/S

Pamela J. 
Clasificación:
4.0

Brand new truck in great condition.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL ANTHONY L. 
Clasificación:
5.0

The location was great, the online pick-up experience sucked. 45 minutes and we still had to go inside. We would have been in and out quicker without a reservation. Fix your system.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG B. 
Clasificación:
3.0

The truck I rented was previously smoked in.

MICHELLE LAUREN S. 
Clasificación:
4.0

My U-Haul experience was terrible. I was supposed to pick up my U-Haul in Southfield and I arrived at 9 AM rather than 8 AM and it has already been given to somebody else. Fortunately the Farmington Hills location still had the U-Haul truck I needed and I was able to complete my responsibilities. The Farmington Hills people were great, the Southfield people were helpful as I could be, but central U-Haul giveaway my rental and I'm not happy about it

PATRICK FITZPATR I. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD ELMER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMIE C. 
Clasificación:
5.0

Please fix the check in/out portion of the phone app. It does not seem to want to accept any pictures taken from my LG phone.

MICHAEL KENNETH W. 
Clasificación:
5.0

The staff was friendly and very helpful. Melissa and her colleague were extremely nice and made the end of the moving process a lot smoother. ¡Gracias!

Aubrey M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILLIP LEE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN BURNS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

The gentleman who checked me in and explained the workings of the trailer was exceptional. He answered all my questions and showed me everything.

MARVIN S. 
Clasificación:
5.0

Everything was as promised as usual....

christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREL FRANCIS V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAA IBRAHIM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN STEPHEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

Let me use a closer location.

Leland R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

YUEXIN H. 
Clasificación:
1.0

I have rented from U-Haul many times and this was the worst vehicle that I have driven it's unsafe for Michigan roads. I have been a automobile technician for many years and I stand behind my comments.

ISSAC OLIVER S. 
Clasificación:
5.0

Wonderful young lady knows her job

DONALD ERIC S. 
Clasificación:
4.0

The Uhaul came to me covered in mud, enough you could barely tell it's a uhual

christian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNSHENG W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ron H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John Q. 
Clasificación:
4.0

It was easy to return the truck after hours.

DAVID MICHAEL D. 
Clasificación:
1.0

Going through the app is horrible. It takes too long and it's faster to do in person. Plus I tried taking pics of mileage and it wouldn't up load Horrible service on relation to the app.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine K. 
Clasificación:
5.0

Great customer service from the woman working at the desk!

Mary Ann F. 
Clasificación:
5.0

I like the online sign in and pickup and drop off.

Brennan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherita D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carrie T. 
Clasificación:
4.0

Communicate clearly about the web link the trailer number I didn't realize which one to park by. Show that number throughout the web experience not just page 1

Stephen C. 
Clasificación:
4.0

Have more furniture blankets and dollies on stock. Better mark the parking lot so finding the truck is easier.

GREG A B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERLINE L G. 
Clasificación:
5.0

Continue hiring people like the ones you already have there

DARRYL LAVONNE-D F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ardit S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynnette M. 
Clasificación:
4.0

Suggest better signs for returning trailers since it's a big lot.

Winson W. 
Clasificación:
3.0

The pick up process was not as simple and streamlined as one would think using the online option. The truck I drove today needs a brake job ASAP.

Mohamed I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
2.0

Truck had a leak most of the stuff was wet

CHE-QUIA MONET W. 
Clasificación:
5.0

In my experience, everything ran smoothly.

STEVEN DANIEL M. 
Clasificación:
5.0

Manager was very helpful in getting me set up with my track & trailer! Would recommend this team in a heartbeat. Great service.

JAMES PATRICK M. 
Clasificación:
3.0

Drop off address on paperwork showed just the city and not a specific address. When I tried to return to the location I was told (Dixie Lock Up and Storage), that location was full and couldn't accept anymore trucks. I had to drive 10 min down the road to a U-Haul supercenter and thus going over my allotted mileage.

Eric S. 
Clasificación:
3.0

When I first went to this location to make a reservation , there was a gentlemen who was helping the customer before me. He then had to leave the desk and told me that he would be right back. Then another female employee came to the counter, just ignored me. The male employee came back and helped me, but she kept on disturbing him asking questions about the next person 's reservation . When I came to pick up the truck next day there were 2 girls who were amazingly nice and friendly to customers and made the rental process easy. They were great

CHINTHANA SAMANT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslee B. 
Clasificación:
5.0

The location I ended up picking up the truck from was fantastic, as was the customer service rep that I called when I arrived to pick up the truck at the location I had initially made the reservation. Upon arrival at 10AM when they were scheduled to open, there was a note on the door that they would not arrive till 11AM, I called customer service and they looked online and let me know that even if I waited to 11AM, they didn't have the truck I reserved available. The rep was able to move my reservation to another location, and it all worked out.

Thomas A. 
Clasificación:
3.0

No I would not recommend this location nor any other location for U-Haul to anyone I know ever in my life I rented a truck 2 days 3 days prior to when I needed it before I even got the truck you change my location 5 times told me I couldn't get a truck wanted to change my time had me what having movers waiting for a truck that I try to get prior to the day I needed they told me I could have and then I'll do it became was a shitshow up until the moment I picked the truck up which I had to fight to get and drive out of my way to get so no I would not ever in my life recommend U-Haul to anyone

Alicia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
5.0

Windshield wipers needed to be replaced.

CRAIG STUART L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL FRANCIS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

YUEXIN H. 
Clasificación:
1.0

Don't double charge them for a rental and if you do, refund them in a timely manner

AVRAHAM SHALOM S. 
Clasificación:
3.0

My original reservation & confirmation was for the Telegraph location. However, it turned out they neither had one, nor were they expecting the item. The Telegraph Rep redid my order and I was sent to Farmington.

KHALED JAMIL E. 
Clasificación:
4.0

I started at the location on Telegraph in Detroit, and the customer service there was really great. Very helpful and professional.

Rebecca S. 
Clasificación:
1.0

When a client requests equipment in advance, dont later change the vehicle from a truck to a van without confirming with the client. Also don't call the customer an hour before pick up and say the vehicle is not ready because someone extended their rental. I don't care I requested a vehicle 2 days in advance.

Stefan T. 
Clasificación:
1.0

Had to wait in line for 30-45 minutes ...

Ranjith V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIARRA S. 
Clasificación:
1.0

You need more employees on Saturdays I was 8th in line with one person behind desk. I was early and it took an hour to finally get to the desk. Everyone was furious. The employee was great she kept her composure and had a very good attitude. Please don't do this to your employees or your customers it's bad business practice.

Peggy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARL LUDWIG B. 
Clasificación:
1.0

Have Clean Trucks & Properly Maintained Trucks to Legal Specification. Don't put back on faulty equipment, and risk the Life's of the Driver, passengers, or others on the Road because of Faulty or improperly repaired equipment like Tires and almost No Oil in the Engine.

TODD MATTHEW L. 
Clasificación:
3.0

I could not use my hitch as it has a 2" ball. I asked to rent one, but the clerk said U-Haul doesn't do that any longer. So I had to buy a hitch with a 1 5/15' ball. When hitching the trailer, I asked the young man to tighten it just enough to take up all the clearance, rather than so tight that it would gouge off the plating on the ball. He said not to worry. When I returned the trailer, the ball had the plating gouged off right down to the bare steel. A brand new ball was severely damaged, The clerk inspected it, photographed it, and said she'd pass it on to the manager. So far, crickets.

LANCE RICHARD L. 
Clasificación:
5.0

Great job!

DOMINIC STUART F. 
Clasificación:
5.0

Tell individuals about the after hour convenience fee of 20. Post it by the drop box. I wont use the service again. I spent more money on fees than I did reserving the truck to use fir 10 miles. Not happy. Called and spoke with an 800 agent Tiffany. No help at all. As I told her...uhaul must get their money from penny pitching the customers...no Thanks. As I explained to her I also pur more than needed gas because the gauge on gas tank was not moving while at pump. After paying 12 dollars in gas for 10 miles...I gave up only to discover my tank was then on a full tank once I started driving the truck to the drop off which is less than a mile from my home. Again, I spent more money in fees and gas a Than the cost of the truck. Enjoy !!@

SEVELLA LOURKISH H. 
Clasificación:
5.0

KC & Jenifer are always at the top of their game. They are always working efficiently to help everyone. They do it with a positive attitude and that's important to me! Brian Sparks

BRIAN KEITH S. 
Clasificación:
5.0

Very good experience overall. After hours drop off process worked very well too!

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS MICHAEL M. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba