Customer Reviews for U-Haul of Fair Field

3292 comentarios

1528 9th Ave   Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

(304) 525-0814

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(304) 525-0814

1528 9th Ave
Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

david H. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Terri Lynn M. 
Rating:
5.0

Great service, and equipment!

joseph W. 
Rating:
5.0

Very efficient. Got in and out quickly.

Greg B. 
Rating:
1.0

Explain protocols to customer in person instead of q random text after they leave the facility. Its not a good idea to encourage your customers to text and drive. The check in guy was rude. The manager was great and above average the only bright spot.

Woodrow K. 
Rating:
5.0

Devin was very polite and friendly.

Tag Cecil Jr H. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN MARIE F. 
Rating:
5.0

Kirk was the representative that handled my reservation and I honestly think he should be running his own store it's seems that he has complete knowledge of your store policies, how to make a professional connection with every customer he comes into contact with. The store was very clean and Covid-19 friendly. At the end of the day after the smoke clears in my honest fair opinion Kirk needs a raise and a promotion he is professional

Ronald K. 
Rating:
5.0

Great service!

victoria B. 
Rating:
5.0

Every thing was great. The staff were professional and polite.

Joey L. 
Rating:
4.0

Customer did not leave a comment.

LARRY MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LEE T. 
Rating:
5.0

It's nice dealing with a female now days. Very polite and informative.

Heather R. 
Rating:
4.0

But made the reservation a week ahead and didn't have what I needed at time of pick up so had to drive 30 mins instead of 10 mins to pick the one I needed up

patty R. 
Rating:
5.0

Thanks , great work

Cynthia W. 
Rating:
1.0

Tried to call location several times. Couldn't get through. They picked up and hung up the phone twice without talking.

Devin H. 
Rating:
5.0

Customer did not leave a comment.

Katelyn R. 
Rating:
5.0

Nothing. Everything was handled professionally! Very happy with it all. Especially with the new girl. Blondish hair. I think her name was Heather. She was very polite and informative and if she didn't know the answer right off she found it out immediately! Great job on whomever hired her.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Great customer service

TERESA H. 
Rating:
5.0

Helpful, courteous, explained details thoroughly.

Brian Scott W. 
Rating:
5.0

Work on the tie downs inside the trailer . 3 is not enough . I was moving furniture and needed at least 2 more tie downs on each side . The three on each side is fine if you are hauling objects as long as the trailer only. That was the only complaint I had .

Kenneth Ross S. 
Rating:
3.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Super friendly staff, well trained in customer service. They should train other businesses. Let me borrow an adapter so signal lights would work. Rent here often. Will definitely return.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

Keep up the good work!

Carla M. 
Rating:
5.0

The young man who waited on was extremely nice and welcoming. He made my day. The other staff was friendly and cordial also. It was nice to walk into an establishment and see happy people. Body language was great. They seemed very proud to be doing their jobs.

Patricia Ann H. 
Rating:
5.0

Great experience didn't need to change a thing!

MARC V. 
Rating:
5.0

The gentleman that checked me in was great! The after hours return makes it really easy.

Chris A. 
Rating:
1.0

For starts make sure the employees are professional and friendly, not rude and useless. Quit making your customer's do your employee's jobs and blaming COVID-19 for the new policy. Also train your employees better so they don't accuse the customer of damaging the vehicle when it was clearly damaged beforehand.

WILLIAM DREW H. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
1.0

I reserved the cargo truck for after-hours pickup as I wasn't arriving until 1845 (15min before store closing). I didnt receive the first text confirmation. A second one was sent, as staff was present on site until 1930. I followed the text hyperlink to complete the reservation for vehicle pickup. At first the electronic system (via the text link) transitioned to the page requesting me to input the vehicle mileage and my statement for vehicle inspection. I couldn't due the system never presented the code for the vehicle key lock box. Using the back and refresh buttons did not populate the screen with the lock box code. Therefore, I pulled up the Uhaul website, looked up my reservation, followed the screen prompts, got the lock box code screen this time, but the online system skipped the screen for inputting vehicle inspection and mileage. The lock box code screen was followed by a screen indicating I had declined the Uhaul offer for vehicle protection. Again, the back and refresh buttons didn't help to populate any option for me to select accept or decline. I neither verbally told staff I would decline this option nor did I get the opportunity online to make a selection. Somehow, a declination for vehicle protection was already selected without my permission. I did take a picture of the odometer mileage prior to driving the cargo van off the Uhaul lot. I also took pictures of its condition: a layer of dust on the exterior, muddy footprints inside the cargo section, and a right rear tire low pressure notification on the dashboard. Per Uhaul instructions, I looked for the sticker posted on the vehicle exterior, indicating the appropriate tire pressure(s). It did not exist. I returned the vehicle the next morning around 0900 due to these concerns. The first staff member (a Black man), obliged to do the vehicle inspection, but stated they dont record it on paper (a common practice Ive witnessed during multiple Uhaul vehicle pickups). He directed me to the store manager for such a record. A written account of the inspection and results is only reasonable for legal purposes. I explained the above concerns to David, the store manager. He stated he would reverse the original reservation, did a 360 vehicle inspection with me, went back to the store counter, returned with an invoice for the miles I had driven the vehicle, and asked for my drivers license to make a copy. On review of the invoice, there was an electronic font signature with my name. David explained I had already signed it, when I didn't. Furthermore, I ask why the email address “pinkmonkey2019@icloud.com” was showing in the invoice header. I didn't give this email address to the staff, I noticed it when I followed the online reservation checkout turorial, changed it to “lancaster3@marshall.edu”, and at the time of this event, that email account was only 1mo old. David insists that I must have put it in the system or had a staff member do it at dome point. I reply that isnt correct, as Uhaul of Pawtucket (whom Ive had a storage unit with since June 2017) is using “lancaster3@marshall.edu” to send correspondence, has never been given the other email address. So, I ask again, how did “pinkmonkey2019…” get listed on the reservation. I also question the legality of a fake signature on my behalf appearing in the invoice. David states the mileage must be paid before he can reverse the original reservation (due to systems errors causing an incomplete checkout). He returns inside the store and i remain outside to call my mother to help me make sense of this increasingly concerning and frustrating experience. Upon entering the store, David states the invoice has been paid. I ask how because I have “authorization for transactions” turned off. He reiterates that he was able yo get it to go through. I immediately check my balances on my banks mobile app, show him that no transaction has be authorized or attempted by Uhaul that day, and the screen showing authorizations are turned off. I step outside to decompress. I call customer support. During the call, the representatives voice changes to one sounding like a Uhaul staff member who showed up that day off duty. His goal is to help me understand because “im confused”. When im wanting answers to set events during this experience. After the phone call, which I closed after 45min +, I returned inside the store to be told David went to lunch (right before I called customer service) and has not returned. I asked about the reservation reversal he spoke of, indicating I wanted to ensure this transaction gets finalized and I obide by my responsibility to Uhaul. The black female staff member yells out, hes not reversing it, I am misquoting what he had offered. I simply reiterate Davids offer (my mother was on the phone with me during the time David stated the offer and vouches for it). She just restates i dont know what im talking about. Several components of this experience I do have a record of in audio or picture format. Collectively, the staff were not listening to my concerns or questions and came across as glossing over them to provide a scripted answer to a “dumb confused customer”. I did not appreciate the lack of “customer service” provided. It was an insult to my intelligence and knowledge about Uhaul based on multiple prior positive experiences. I consider the length of and time spent on the recounting of my negative experience at the FairField Uhaul Moving snd Storage facility is certainly indicative of my frustration and disappointment.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Tina M E. 
Rating:
5.0

Customer did not leave a comment.

Steven Lee M. 
Rating:
4.0

Met at truck. Impressed

Blair R. 
Rating:
5.0

Customer did not leave a comment.

DANA A. 
Rating:
5.0

I have always come to this place its good service nice workers

DIANA C. 
Rating:
4.0

I did not approve them making a copy of my drivers license with their own personal phone why do you need a copy of my drivers license why can it not be scan on the barcode now someone has a copy of my ID and I do not know where that ID can be dispose or protected I am going to send this issue to the attorney general

Elson G. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Delena Dolray M. 
Rating:
2.0

Staff were uptight and snappy. Eventhou we have to be careful due to COVID, don't have to be hateful.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Jack E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT OMRI H. 
Rating:
5.0

Representatives were quick, efficient, & polite.

Joseph L. 
Rating:
1.0

Once handed the key the truck was parked in a very difficult spot to leave the location, the fuel in truck was not full however the contract said it was

Lori A. 
Rating:
5.0

Very good location and accommodating service.

PAUL DANNY C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WAY R. 
Rating:
3.0

No improvements are necessary. The staff was very helpful and friendly.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

MARSHEILAH TYLIS H. 
Rating:
5.0

All went smoothly...

KEVIN H. 
Rating:
4.0

Customer did not leave a comment.

Leeland L. 
Rating:
5.0

Customer did not leave a comment.

Terri Lynn M. 
Rating:
5.0

Easy and quick. Very nice staff.

CARLA LEONA W. 
Rating:
5.0

Customer did not leave a comment.

Josh D. 
Rating:
4.0

Customer did not leave a comment.

ANGELA TATE S. 
Rating:
4.0

The only issue I had with this site is related to how they answer the phone. They answer promptly, ask if they can put you onhold, then put you on hold without waiting for you response. I called 3 different days, waited 20 minutesor greater, never talked to anyone and just hung up.this is very frustrating.

Shirley R. 
Rating:
1.0

Ice/snow storm 5 days prior to pickup. Was given a truck that was literally frozen shut. Had to spend $30 on de-icer and chisel it open myself! Pics sent to email to confirm condition were of a perfect truck. Definitely NOT the one I was given!! When I called, I was told they cleaned it off and it snowed again. Negative. I work AND live within 2 miles of this location. Also rented a dolly. They said they didn't have it so would refund. No refunds were given.

Robert Lee Iii C. 
Rating:
1.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Great experience at both the NH and WV locations.

Julie W. 
Rating:
5.0

Great customer experience. Very helpful and answered my questions. Would definitely recommend this location.

JULIE ANNE W. 
Rating:
5.0

These guys always do a good job!

DESTINY V. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

Smooth Transaction - Great Job

DANA A. 
Rating:
4.0

The lot is too small.

Ethan H. 
Rating:
5.0

Customer did not leave a comment.

LEANNA MAY S. 
Rating:
5.0

Customer did not leave a comment.

DUANE SCOTT D. 
Rating:
5.0

Another simple painless truck rental.

Michael John D. 
Rating:
3.0

Customer did not leave a comment.

lori B. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

DYLAN P. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Austin C. 
Rating:
4.0

The uhaul had dirt and buildup all over the dash and steering wheel. The tire pressure light was on when I picked it up. The truck smells like someone has been smoking in it and there was all kinds of plastic left in it. The guys working there are great and everything but maybe work on maint and upkeep of your trucks more. Overall a good experience

Corynn H. 
Rating:
4.0

Customer did not leave a comment.

Timothy F. 
Rating:
4.0

Customer did not leave a comment.

Terri Lynn M. 
Rating:
5.0

Customer did not leave a comment.

Bobbye G. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
5.0

This was the roughest driving Uhaul I have ever used. Alignment might be off, not sure what was causing the truck to shake that much.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

William H Jr S. 
Rating:
5.0

Customer did not leave a comment.

Eshe O. 
Rating:
5.0

Workers were extremely nice and helpful

Gregory S. 
Rating:
2.0

Manager called and claimed vehicle waa damaged. Vehicle had a low tire that I had to inflate. Vehicle maintenance light was on. Vehicle had been previously damaged. No pre-inspection was performed by location at time of rental. Vehicle was only driven local for 35 miles. Would not have wanted to travel any distance in the truck. I have rented many trailers over the years from this location. Very disappointing. When I questioned the manager about the vehicles condition his only answer its ok you took out the insurance. I did and If I had damaged your equipment which I did not then why wouldn't I have reported it. I did taken out the insurance. I wish to be called about this issue

Brent W J. 
Rating:
5.0

Nice employees at this location.

JOEL T. 
Rating:
5.0

Thanks Guys

Thomas R. 
Rating:
4.0

Truck was muddy on the floors

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Terry Alan J. 
Rating:
5.0

Customer did not leave a comment.

Sarah Marie Lee T. 
Rating:
5.0

Uhaul was very helpful from start to finish. I am so happy everything arrived unharmed. Will use again

Gary G. 
Rating:
5.0

I feel like I was given the VIP treatment. Wel done.

Joshua Patrick D. 
Rating:
3.0

Please provide requested equipment or notify on reserved rentals.

Anthony J. 
Rating:
4.0

keep it up.

GRAHAM SHEA L. 
Rating:
2.0

Make sure they do not use the 24/7 because when I used it the truck wasnt ready by 8 am. Also I still not received my refund

Albert Wayne C. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY TYLER H. 
Rating:
5.0

The truck I rented apparently leaks badly when it rains as I had several boxes in both front and back that were soaked, my mattress and foundation as well as two recliners all sustained water damage. I reported it to the attendant at the drop off and he seemed disinterested other than to say he would tell his manager. This is the first time renting from Uhaul that this has happened (I have many times thru the past 30 Years) and I was extremely disappointed in the damage as well as the reaction of the staff.

Stephen C. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba