Customer Reviews for U-Haul of Fair Field

3,626 comentarios

1528 9th Ave   Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

(304) 525-0814

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(304) 525-0814

1528 9th Ave
Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Friendly and efficient associates great coordination! Good staging area, easy entry and easy exit.

bruce L. 
Clasificación:
4.0

All the three times that I tried to use express pickup I got problems and had to go talk with the attendance. Two of three times I got a dirt car, which I return dirt as well, but I had to choose “clean enough for the next customer” to avoid being charged for the cleaning service. The cars smells smoking.

Vinicius B. 
Clasificación:
5.0

Everything was done quickly, professionaly, and in a friendly manner. Excellent store !!

Ronald P. 
Clasificación:
5.0

Hot chicks for front counter

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
1.0

Bad smell, steering needs alignment bad

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ira Monroe O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel W. 
Clasificación:
1.0

I was not told about a twenty dollar charge for a text messed I was suppose to get. I've tried to reach out to the store manager and have not received a call back . I would like a higher up manager cal me

Kenny M. 
Clasificación:
3.0

Clean the darn truck. Cig butts in ash tray. Empty food containers. Empty water and soda bottles, old open and spilled dipping sauce container, empty Togo trays, dirty napkins, animal hair, food or something on ceiling and grab bar. I could do nothing about it due to snow storm. Truck smelled like hell. I use U-Haul often butt will probably take my business elsewhere. When I called the location I picked truck up at I got zero help. Was told Travis would call back but still no response.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly C. 
Clasificación:
5.0

The two guy's working today are absolutely the best customer service guy's ever! They both are super sweet, helpful and so helpful! They are the companies best asset!!

Shelly M. 
Clasificación:
5.0

Very friendly- even when I came just at closing expecting to drop off without assistance!

JENNIFER S. 
Clasificación:
5.0

The agent who checked me out was absolutely amazing. He needs a raise.

Kristina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

They are very fast and attentive. Super friendly. I finished the return process in less than 3 mins. Great happy team there.

Trinity D. 
Clasificación:
5.0

None. Costumer service was amazing!

COLE P. 
Clasificación:
5.0

Nothing it was very easy to drop off the truck and go!

randy M. 
Clasificación:
5.0

Was very pleased with both locations, Travis in Huntington, WV & Sebrina in Greensboro, NC. They were both very good! Thanks!!

Tony M. 
Clasificación:
4.0

Check the taillight on trailers as the one I rented had the right rear lights out.

Marsha Helen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB N. 
Clasificación:
3.0

Providing receipt. I was charged more than expected and I would like to know why

Vinicius B. 
Clasificación:
2.0

Reserved a van. No van. Slow getting out the door. Would not return unused and packaged blankets.

Duane D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eddie A. 
Clasificación:
5.0

I had moving containers scheduled for day after thanksgiving and forgot about it because my move date changed and I was billed for it. That's no goid

Charles N. 
Clasificación:
5.0

manager at fairfield was very helpful & took care of Business! Gracias

Tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don W. 
Clasificación:
5.0

Very fast easy to work with

greg P. 
Clasificación:
5.0

Great easy check in experience. Terrific employees. Thank you all.

Vickie W. 
Clasificación:
2.0

Some of these peoplenhave no business having a job, especially in a customer service capacity. I believe they intentionally messed up my reservation. They reserved a truck in another location, more than an hour away, did not tell me it was not at the location I called and did not take my credit card information to hold the truck. They put my truck under another name, so when I showed up to pick it up, I was told 1. They had no truck for me and 2 it was in Charleston. Only by calling AZ was I able to get this straightened out.

Jeffrey Lee J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

Nothing!!!

Ronald H. 
Clasificación:
3.0

Very upset with the reservation process. Placed reservation online and pick up location changed, truck size changed, had to return truck to same location as pick up. Total chaos. Will be looking for other moving truck options from now on.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boniface Y. 
Clasificación:
5.0

Good people, Thks

Roy Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

The staff at this location were great. Nice and friendly

Vu T. 
Clasificación:
4.0

The store was kind enough to let us use an adapter for free for our trailer

rodney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID JENNINGS S. 
Clasificación:
1.0

I use this location often, and it's mostly because it's my only option. The employees are incredibly rude and act as if doing their job is an inconvenience. Girl that was checking me out couldn't even be bothered to take her feet out of the chair or get the key to the vehicle I was renting.

Jon W. 
Clasificación:
5.0

Pleased to find the trailer ready and waiting with staff eager and helpful to get me on my way.

KEVIN M. 
Clasificación:
5.0

The staff is always professional, helpful and friendly!

Carolyn Elaine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
3.0

El cliente no dejó un comentario.

KAREN K. 
Clasificación:
5.0

Staff was quick friendly and professional.

Mark F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
3.0

Trucks be filled with gas

Kary W. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENN ANTHONY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Judy Jr D. 
Clasificación:
5.0

none

Kathy Lynn B. 
Clasificación:
4.0

Very friendly and helpful.

JAMES SCOTT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

Was charged for gas and late return despite returning the truck at 7 pm and filling the gas back up to the amount it was at when the truck was rented. (Photos documented before and after)

Clayton P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee P. 
Clasificación:
5.0

Just keep offering good Service like I just had and a Fair Price. Employees were very Friendly. No improvement needed!

reva G. 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
4.0

Nada

Kathy Lynn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie G. 
Clasificación:
5.0

Rockstars

Lazar M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Can't think of anything. It was pretty quick and easy and the truck worked fine. Keep up the good work.

Lynda Frances T. 
Clasificación:
5.0

You should give a pay increase to the man who was working Sunday morning. He's good at his job

Charles N. 
Clasificación:
5.0

El cliente no dejó un comentario.

aikianish M. 
Clasificación:
2.0

Although I had a good experience with U-Haul, this time the truck had a leakage and rain damaged some of my furniture.

Taher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiana P. 
Clasificación:
5.0

U hsul sttemtoed to charge my card $137.00 the day after i paid in full my total. Two days later i rented from uhaul agsin snd they did not mention the fee they attemted to change me from. Then after it was returned and inspected the same as the previous time i rented i laid what was owed in full. Two days later they attemtped again to then remove $114.00 from my account again. I am not pleased and would love a phone csll 304 963 1745 my name is nathan wilds

Nathan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandie T. 
Clasificación:
5.0

It was the first time I have ever used U-Haul and I really enjoyed the workers being polite, nice and cares about their customers. They take care of you as soon as you enter the door . The truck was very clean and well tooken care of . Keep up the good work.

Brenda Kay M. 
Clasificación:
5.0

Everybody at this location was fantastic!! They were so friendly and helpful. I moved here from out of state and they were great taking care of me when I arrived and also with the storage area. I can't say enough Good things about them. Keep up the great work. People appreciate it

Matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra B. 
Clasificación:
4.0

The appliance dollar was only usable. It was in bad shape. I was scheduled to pick up at another location then notified I had to pick up in Huntington after I had made the reservation. Employees were very busy but pleasant and helpful.

Doris H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRANDON G. 
Clasificación:
4.0

It is good customers service but if the cargo van or truck shows sensor you have to fixe that because customers have stress .

Abirar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin Ryan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles Edward J. 
Clasificación:
5.0

Super friendly!!!

DEBRA N. 
Clasificación:
5.0

The people who work there are very friendly and have hassle free service. I always go there for my needs of truck or trailer rental. Thanks y'all!

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA G. 
Clasificación:
1.0

I turned the truck in 2 days early, they meet you outside and they told me I was good to go, asked if I wanted an email or paper receipt, I said email was fine. Then I get a charge on my card for an extra day rental. They are claiming I turned it in late, when I turned it in early. I picked the truck up Friday at 1pm and turned it in on Saturday about 5:30pm. They are saying it was turned in closer to 2pm on Monday. Not possible since I was back in MD and at work at 8am Monday. I emailed uhaul about this and still have not got a response.

Grace S. 
Clasificación:
5.0

I don't see anyway to improve. Everyone was excellent

Michael O. 
Clasificación:
5.0

We have used this location about 5 times in the last 3 years and service has always been fantastic

Chrissy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

Ty awesome place to store all your goodies

Walter Ray R. 
Clasificación:
5.0

This is THE BEST UHAUL â€" hands down ! Great equipment , best choices and availability but most of all the best employees which are knowledgeable and ready to help !! They seem to truly care !!!

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph Allen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lambert G. 
Clasificación:
5.0

The manager Travis and his staff were outstanding!! I had some trouble finding the place because I was from out of town and did not know the area. I got my truck and trailer in a tight spot where I couldn't maneuver it and they came and got me. They were so polite and professional and really went the extra mile For me. It was greatly appreciated

MATTHEW THOMAS K. 
Clasificación:
2.0

On September 23, 2021, there was one sales representative that went out of his way to upset a few customers. For example: A customer was being served by another Rep. He took over the terminal without giving a reason, and he did not excuse himself. He kept the customer waiting for almost 20 minutes at the counter. About 15 minutes during the wait, he started to whistle in front of the customer, no mask during this time of COVID. When the customer asked him to stop, the U-HAUL rep said to the customer that he can go into another line and wait.

Robert Scott B. 
Clasificación:
4.0

None comes to mind.

Roy R. 
Clasificación:
5.0

Staff was welcoming and ready to serve. Thanks!

KEVIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Haleigh H. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba