Customer Reviews for U-Haul of Fair Field

3,792 comentarios

1528 9th Ave   Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

(304) 525-0814

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(304) 525-0814

1528 9th Ave
Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

My window was dirty the windshield wiper blade was broke. The AC WAS BROKE And I think their should be a refund if you bring it back way over the gas limit you was given. I got it on a quarter of a tank brought it back at 3 quarters of a tank and no way for refund .

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
5.0

great guys

Ian S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBORAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

1st time at this location; great service at both pickup & drop off. USE THIS LOCATION...ORGANIZED...CUSTOMER SERVICE!

Dan B. 
Clasificación:
5.0

I was completely satisfied with this transaction picking up the vehicle and returning the vehicle. The u haul employees are always easy to understand and helpful at this location. All the employees are goodwill ambassadors for your company. Thank You.

JOE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

hassan H. 
Clasificación:
5.0

Nothing. The crew was very professional and quick. Made turning in the equipment a breeze! Very good team at this location. I highly recommend them. Keep up the good work.

Aaron O. 
Clasificación:
3.0

The truck bed was not 15ft I asked the workers they said it was. Ended up not being able to haul what I needed cause of misinformation

Jamie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S. 
Clasificación:
5.0

I think suppling a few ratchet straps when renting a truck would be very helpful. Of course they would have to be returned, in good condition same as the truck.

Clarence D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

It was great

Margaret L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
5.0

They had to do a bunch of rework that the UHaul in Richmond did not accomplish. They required our entire trailer hitch so it would light up the turn and brake lights on the trailer! Did so without complaint and helped us out a lot! Man deserves a raise!

Jason P. 
Clasificación:
5.0

Workers were top class and super cool

William C. 
Clasificación:
5.0

It was quick and so easy, but thorough

Susan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
4.0

The reason for no on the well maintained there was debris wrapped around one axle left from a tire blowout on that wheel which wasn't as bad, after pulling out my truck was shaking from the rear pretty worrisome at times above 45mph after making the trip and unloading I noticed belts were broken in left front tire and has been it was bald in that spot.. this unit just came from the shop I was told and if they cant check everything while its in the shop.. someone should...but customer service was good..

James M. 
Clasificación:
4.0

The person that helped me with my rental is always very nice. He always takes the time to explain everything and answer whatever questions I may have. Makes for a pleasant experience.

Nita H. 
Clasificación:
5.0

Very friendly, knowledgeable, and helpful staff!

venetia L. 
Clasificación:
5.0

Install more tie down brackets in the trailer. Not just at the lower level. Make some midway up for better tiedown

Jason A. 
Clasificación:
5.0

Staff was very helpful. They were definitely overworked. Seems like there was one guy that doesn't show up in the morning. The two with short hair were great.

Philip H. 
Clasificación:
4.0

As always, the staff is great, but the equipment is not.

Ron S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin G. 
Clasificación:
5.0

Very good

Gregory L. 
Clasificación:
5.0

Everything was good

Christina M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tyler M. 
Clasificación:
4.0

Dropped off after hours sou not rally much to rate on

Bryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve G. 
Clasificación:
5.0

The staff was very nice. Explained everything. Took you out showed the truck and open to show cleaned. Best one I ever rented from. Highly recommend.

Margaret R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronnie M. 
Clasificación:
5.0

Customer service reps both picking up and dropping off were true professionals. Eager, respectful and attentive. Thank you for the great service.

Melvin M. 
Clasificación:
5.0

Staff was great, truck not so great.

Ron S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristi B. 
Clasificación:
5.0

Experience was overall good. However when we returned the trailer we followed the instructions on the pamphlet just like the employee said to do. No drop box for paperwork so didn't know where to put my paperwork when I dropped it off. Couple days later I get a call from the same uhaul location asking when I was going to return the trailer. Told them I brought it back at 9pm the same day I rented it like I told them I was going to. She told me she'd give me a call back and went to check. Never heard from her again. Kind of feel like that should've been checked before calling me and accusing me of not bringing the trailer back.

Justin G. 
Clasificación:
5.0

The young man who I worked with there was super helpful and kind!

Lauren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary C. 
Clasificación:
5.0

Guy was friendly easy going definitely an asset to the company, hooked me up got me outta there..

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Somaiah A. 
Clasificación:
5.0

No improvement needed. Experience was excellent. Also, when we changed our pick-up time, it was simple.

Danny T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly S. 
Clasificación:
5.0

I've moved with U Haul many times and have always had good experiences. The Fair Field location staff has always been friendly and professional.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

Hire more customer service people

Mary F. 
Clasificación:
5.0

Renting from this facility was quick, easy and very friendly.

michelle V. 
Clasificación:
5.0

I am frustrated that I was told if I were to drop off the UHAUL later than the appointed time by two separate employees that it would be okay and I wouldn't be charged. Well I dropped it off today and was told that my credit card was charged over $85, so if I have to move…I may not use UHAUL again.

Jordan B. 
Clasificación:
1.0

They tried charging me for fuel that I put back in the uhaul, I took pictures when I dropped it off.

Roger W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

Great customer service . Very helpful friendly made this a green move . Thank you Shane wright and all the staff

Alesia B. 
Clasificación:
5.0

Signs for drop off were confusing, however staff was very nice and helpful!

Susan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica C. 
Clasificación:
4.0

Overall everything went as it should.

Jason S. 
Clasificación:
5.0

Nicest people to deal with and am very satisfied. Easy in and easy out!!!

Rick S. 
Clasificación:
5.0

Great employee service up front. Shit was way too expensive. I'm going to have to look at new options for helping families move in the future

Jonathan G. 
Clasificación:
5.0

I have rented from this location multiple times. The agents are always professional and polite. Curtis was great. I'm sorry he is gone. Thanks,.

Natalie C. 
Clasificación:
5.0

Pave their lot now not next year

David S. 
Clasificación:
5.0

Whoever hired the female with orange sweatshirt.. they did an amazing job bc she is so polite and well informed. 👍

Heather R. 
Clasificación:
5.0

I like the option of dropping off equipment 24/7. We had to unload the trailer in the middle of our street because we didn't have room to back it into the driveway. We couldn't leave it in the street all night until the next day when we were supposed to return it so we were able drop it off at 10pm when we were done unloading.

Wayne S. 
Clasificación:
3.0

Move to a larger location if you're going to carry that much inventory.

Karen M. 
Clasificación:
2.0

They gave away my reserved 15ft truck and I was stuck with a 26 foot one.

Billy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby E. 
Clasificación:
4.0

The customer service were very nice however we missed out on an entire day due to the agent forgetting to put our storage unit key card in our folder. By the time we realized it the office was closed. It caused a huge mess because we had hired movers who we had to just send back home. 2 agents told me they'd adjust my cost of needing it an extra day but we returned it after hours so that stillv needs to be done.

Stephanie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D. 
Clasificación:
5.0

GREAT STAFF AND AWESOME SERVICE!

Marvin P. 
Clasificación:
3.0

Very hard to communicate with dealer

Frank S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie M. 
Clasificación:
5.0

Pick up and drop off both went very smoothly. Definitely had a great experience at this U-haul.

Susan F. 
Clasificación:
5.0

This was a major move. I was a nervous mess. They made it easy. Everything from making the reservation on line, to the pick up of the vehicle to the drop off at our new location. Everything ran smoothly, including the vehicle. Thank you U-Haul.

cynthia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E. 
Clasificación:
3.0

Bring back customer service please. Your corporate culture is crap.

Greg W. 
Clasificación:
5.0

Very nice people work there

Daniel B. 
Clasificación:
5.0

Get more trucks. A 10' truck needs ramps just like any other truck. Makes liad

Kathy N. 
Clasificación:
4.0

The employees who work there and quiet helpful in getting the vehicle for me.

Randy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse L M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brenda J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nikki H. 
Clasificación:
1.0

They over charged me and said that I had it for an axtra day and turn it after 5 when I turned it before 11. The lady said I would only be charged 16 extra dollars and I was charged 156 I sorry but this still has not been fixed

Lavenia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad B. 
Clasificación:
2.0

Would have gotten better review but charging $22 for 4 gallons of gas on a 15 mile trip. Ill switch to another rental company !!

Richard K. 
No se han enviado comentarios para esta ubicación.

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