Customer Reviews for U-Haul of Fair Field

3,592 reviews

1528 9th Ave   Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

(304) 525-0814

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(304) 525-0814

1528 9th Ave
Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Very upset with the reservation process. Placed reservation online and pick up location changed, truck size changed, had to return truck to same location as pick up. Total chaos. Will be looking for other moving truck options from now on.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Boniface Y. 
Rating:
5.0

Good people, Thks

Roy Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

The staff at this location were great. Nice and friendly

Vu T. 
Rating:
4.0

The store was kind enough to let us use an adapter for free for our trailer

rodney B. 
Rating:
5.0

Customer did not leave a comment.

DAVID JENNINGS S. 
Rating:
1.0

I use this location often, and it's mostly because it's my only option. The employees are incredibly rude and act as if doing their job is an inconvenience. Girl that was checking me out couldn't even be bothered to take her feet out of the chair or get the key to the vehicle I was renting.

Jon W. 
Rating:
5.0

Pleased to find the trailer ready and waiting with staff eager and helpful to get me on my way.

KEVIN M. 
Rating:
5.0

The staff is always professional, helpful and friendly!

Carolyn Elaine S. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
3.0

Customer did not leave a comment.

KAREN K. 
Rating:
5.0

Staff was quick friendly and professional.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Trucks be filled with gas

Kary W. 
Rating:
4.0

Customer did not leave a comment.

GLENN ANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

James Judy Jr D. 
Rating:
5.0

none

Kathy Lynn B. 
Rating:
4.0

Very friendly and helpful.

JAMES SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Was charged for gas and late return despite returning the truck at 7 pm and filling the gas back up to the amount it was at when the truck was rented. (Photos documented before and after)

Clayton P. 
Rating:
5.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Just keep offering good Service like I just had and a Fair Price. Employees were very Friendly. No improvement needed!

reva G. 
Rating:
5.0

Customer did not leave a comment.

phillip H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Nothing

Kathy Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Gregg Michael S. 
Rating:
5.0

Customer did not leave a comment.

Connie G. 
Rating:
5.0

Rockstars

Lazar M. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Can't think of anything. It was pretty quick and easy and the truck worked fine. Keep up the good work.

Lynda Frances T. 
Rating:
5.0

You should give a pay increase to the man who was working Sunday morning. He's good at his job

Charles N. 
Rating:
5.0

Customer did not leave a comment.

aikianish M. 
Rating:
2.0

Although I had a good experience with U-Haul, this time the truck had a leakage and rain damaged some of my furniture.

Taher G. 
Rating:
5.0

Customer did not leave a comment.

Tiana P. 
Rating:
5.0

U hsul sttemtoed to charge my card $137.00 the day after i paid in full my total. Two days later i rented from uhaul agsin snd they did not mention the fee they attemted to change me from. Then after it was returned and inspected the same as the previous time i rented i laid what was owed in full. Two days later they attemtped again to then remove $114.00 from my account again. I am not pleased and would love a phone csll 304 963 1745 my name is nathan wilds

Nathan W. 
Rating:
4.0

Customer did not leave a comment.

Brandie T. 
Rating:
5.0

It was the first time I have ever used U-Haul and I really enjoyed the workers being polite, nice and cares about their customers. They take care of you as soon as you enter the door . The truck was very clean and well tooken care of . Keep up the good work.

Brenda Kay M. 
Rating:
5.0

Everybody at this location was fantastic!! They were so friendly and helpful. I moved here from out of state and they were great taking care of me when I arrived and also with the storage area. I can't say enough Good things about them. Keep up the great work. People appreciate it

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
4.0

The appliance dollar was only usable. It was in bad shape. I was scheduled to pick up at another location then notified I had to pick up in Huntington after I had made the reservation. Employees were very busy but pleasant and helpful.

Doris H. 
Rating:
4.0

Customer did not leave a comment.

BRANDON G. 
Rating:
4.0

It is good customers service but if the cargo van or truck shows sensor you have to fixe that because customers have stress .

Abirar S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

Customer did not leave a comment.

Charles Edward J. 
Rating:
5.0

Super friendly!!!

DEBRA N. 
Rating:
5.0

The people who work there are very friendly and have hassle free service. I always go there for my needs of truck or trailer rental. Thanks y'all!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA G. 
Rating:
1.0

I turned the truck in 2 days early, they meet you outside and they told me I was good to go, asked if I wanted an email or paper receipt, I said email was fine. Then I get a charge on my card for an extra day rental. They are claiming I turned it in late, when I turned it in early. I picked the truck up Friday at 1pm and turned it in on Saturday about 5:30pm. They are saying it was turned in closer to 2pm on Monday. Not possible since I was back in MD and at work at 8am Monday. I emailed uhaul about this and still have not got a response.

Grace S. 
Rating:
5.0

I don't see anyway to improve. Everyone was excellent

Michael O. 
Rating:
5.0

We have used this location about 5 times in the last 3 years and service has always been fantastic

Chrissy P. 
Rating:
5.0

Customer did not leave a comment.

Drew B. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Ty awesome place to store all your goodies

Walter Ray R. 
Rating:
5.0

This is THE BEST UHAUL â€" hands down ! Great equipment , best choices and availability but most of all the best employees which are knowledgeable and ready to help !! They seem to truly care !!!

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

Joseph Allen H. 
Rating:
5.0

Customer did not leave a comment.

Lambert G. 
Rating:
5.0

The manager Travis and his staff were outstanding!! I had some trouble finding the place because I was from out of town and did not know the area. I got my truck and trailer in a tight spot where I couldn't maneuver it and they came and got me. They were so polite and professional and really went the extra mile For me. It was greatly appreciated

MATTHEW THOMAS K. 
Rating:
2.0

On September 23, 2021, there was one sales representative that went out of his way to upset a few customers. For example: A customer was being served by another Rep. He took over the terminal without giving a reason, and he did not excuse himself. He kept the customer waiting for almost 20 minutes at the counter. About 15 minutes during the wait, he started to whistle in front of the customer, no mask during this time of COVID. When the customer asked him to stop, the U-HAUL rep said to the customer that he can go into another line and wait.

Robert Scott B. 
Rating:
4.0

None comes to mind.

Roy R. 
Rating:
5.0

Staff was welcoming and ready to serve. Thanks!

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
3.0

Customer did not leave a comment.

Haleigh H. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
2.0

Because the lady when I dropped it off they said it wasn't jxx 54 88 and when the truck was 19.99 we should been

Jonathan T. 
Rating:
4.0

Customer did not leave a comment.

DENNIS ELDON B. 
Rating:
4.0

I was not asked whether I wanted the SafeMove insurance added at time of purchase by attendant. I didn't see it till I was checking my vehicle back in, so that was 15 bucks I just ate. :-(

Patrick S. 
Rating:
4.0

Customer did not leave a comment.

John-Mark G. 
Rating:
4.0

Customer did not leave a comment.

SHARON A. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

Customer did not leave a comment.

Denise Dawn G. 
Rating:
4.0

Customer did not leave a comment.

Jodie B. 
Rating:
5.0

Customer did not leave a comment.

Jackie L. 
Rating:
4.0

Friendly and easy to work with.

Jeff D. 
Rating:
3.0

I was overcharged for mileage and by bringing the truck back sooner did not receive a credit for dropping it off early

John W. 
Rating:
3.0

card was charged more then i was told

Donna A. 
Rating:
3.0

I was assigned a truck that was broke down. They got me another truck, but as a result, I'm about 99% sure I was either overcharged or double charged. I can't figure out what's going on with my bank account right now, but I do know it isn't right. I'll be contacting customer service as soon as I get things sortedz

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Wilda F. 
Rating:
5.0

Fast FRIENDLY service! ! !

STANLEY P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Still waiting on a refund of 65.00

Jeffrey M. 
Rating:
4.0

I panicked when I went to return the vehicle. There was no room left in the two return lanes to park. The app was no help in telling me where to go either. I instead backed the vehicle back into the same area from which I took it that morning and just hoped that I would not incur a penalty for returning it to that spot.

Patrick S. 
Rating:
5.0

People there are great

John H. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA G. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Nice young man greeted us when we pulled up to return truck. He asked if we had any questions or issues, and said we were good to go. Very easy drop off.

Kathy B. 
Rating:
4.0

Lack of customer parking

Erby F. 
Rating:
1.0

The trucks idle stuck and brakes need to be checked and transmission shifted hard or wouldn't shift at all and the trailer dog tracks to the drives side .

sheryl B. 
Rating:
2.0

Too much hassle. I had reserved a truck online. Upon arrival, I was told that the truck that had been assigned to me wasn't available. I would have to take a smaller truck for the same price. I had to discuss the details with the manager. After about an hour, I was finally on my way. The furniture pads were soaking wet. Apparently they had been left either in the rain, or stored in a damp location.

Dempsey B. 
Rating:
5.0

This store always treats me well and does a great job whenever doing business with them!

Brynden S. 
Rating:
4.0

The previous renters hadn't cleaned the back of the truck. Other than that the staff was great and pick up was smooth.

Cheryl D. 
Rating:
4.0

Customer did not leave a comment.

Janet A. 
Rating:
1.0

In general, I would not recommend uhaul to anyone. They have me a locked in quote when I reserved my rental, then charged me about 400 dollars more, which we have been told by customer service that the extra fees should not have been charged, yet they haven't been refunded. Then upon drop off, uhaul charged us another 206 for extra rental fees that shouldn't be. We were told we had 2 extra free days, due to the storm and an accident on the way and that we were able to drop off in a different location, with no extra fees, being that it was half the miles we paid for and more fuel in the truck than when received. Not using them again. I'll go with perspective in the future. At first glance, they seem more expensive, but adding all of the extra fees that should not have been added, it equals out to be what penile quoted me. I have friends that have had the same issues with uhaul.

jennifer S. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
2.0

Truck smelled like an ash tray. Had sunflower seeds spit all across the floor. Some sort of gummy candy smashed in the floor.

Lamar Deon T. 
No reviews have been submitted for this location.

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