Customer Reviews for U-Haul of Crenshaw

4,799 comentarios

2451 S Crenshaw Bl   Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

(323) 734-1125

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(323) 734-1125

2451 S Crenshaw Bl
Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Gentlemen were super nice & accommodating. Use this location for years. Service always is great.

Jonah N. 
Clasificación:
5.0

Great customer service, very friendly.

Carlos S. 
Clasificación:
5.0

Excellent customer service

jina W. 
Clasificación:
3.0

The two issues I had was entering into the facility and no parking for customers. I had to park on the back street of the Uhaul facility. Luckily there was holes cut into the gate next to the freeway which prevented me from having to walk all the way around the corner back to the Uhaul. The other issue is if your traveling north bound on Crenshaw you can't access the facility unless you do an illegal turn or go down to the next intersection. Other than that I was in and out inside of ten minutes. I would consider this location in the future if I need to.

TYRELL B. 
Clasificación:
3.0

The female staff member seemed eager to help. The male staff member not so much. He just acted like I was bothering him.

Nohl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith B. 
Clasificación:
5.0

Excellent and efficient service

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

Friendly and helpful staff

Ana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

donnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnie M. 
Clasificación:
4.0

Clean the Exterior

Malsi R. 
Clasificación:
5.0

The whole process was quick and smooth. The associates were very nice and helpful. 10/10

Darrell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K. 
Clasificación:
5.0

GREAT CUSTOMER SERVICE

JOSE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Csaba G. 
Clasificación:
5.0

El cliente no dejó un comentario.

john G. 
Clasificación:
5.0

Ashtray still had some ashes in it and the truck smelled of cigarettes.

kevin M. 
Clasificación:
3.0

The young lady who helped us (I believe her name was Robyn) was very helpful. It's a cramped location getting in and out of the parking lot, but there's not a lot you can do in that crowded area.

MARK E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gildardo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yonta A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damaris M. 
Clasificación:
5.0

Thank you for your work.

Ihar V. 
Clasificación:
5.0

Excellent customer service

Jorge M. 
Clasificación:
5.0

Allow ppl to select their pickup time.

Bridget B. 
Clasificación:
5.0

The customer service at this location was excellent. They were most helpful, and answered all my questions.

Sanjay C. 
Clasificación:
5.0

Everything was great

Curt G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kees W. 
Clasificación:
5.0

Everything was nice and I see no improve.

Rose W. 
Clasificación:
5.0

Great customer service and very friendly

LINDA M. 
Clasificación:
5.0

When I arrived to pick up my reserved truck, the Uhaul staff said there had been a problem with online reservations and so I may not be able to get the reserved truck today. It ended up being okay and I got the truck, but it made me really nervous to ever trust Uhaul's online reservations, especially because no one called or contacted me ahead of time to let me know about the potential problem. In addition, the Uhaul app was not working. With that being said, I know those potential problems are about the company's infrastructure, workflows, and processes. The employees themselves were really great and kind.

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hadi D. 
Clasificación:
5.0

Everything is good thank

eufemia F. 
Clasificación:
5.0

Place well placed near the freeway exit. Staff very personable and friendly. Other all, this is the place I will rent from in the future…..

Michael L. 
Clasificación:
5.0

Props to Steve, who was super helpful. I would send my friends and family to him to rent a van any time.

Oliver M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G. 
Clasificación:
1.0

When picking up vehicle, the guy at the customer service counter was very rude and was not helpful. The other guy who help me with the return was awesome but I will never rent from this location again.

Jacqueline D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
1.0

El cliente no dejó un comentario.

dom S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Albert U. 
Clasificación:
2.0

The customer service leaves a lot to be desired. I rented the vehicle at the end of January and I'm just getting this communication in May.

Desi H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamie F. 
Clasificación:
1.0

Battery on the truck died twice during the duration of the rental. Was not even offered a refund or credit for the fact that this wasted two hours of the day. Will never use this location again.

Jonathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario J. 
Clasificación:
2.0

We booked at another location for 5:30 but they closed at 5 and don't do after hours. So we moved to this location and then arrived and the website said there was no equipment assigned. So it took 2 hours to even get the uhaul and many Ubers around town.

BRANDON L. 
Clasificación:
3.0

The trailer was clean just not it peak working order. 1st. I made my reservation. then was called days later to change my pick up location that was much further away with challenging traffic. 2nd When I arrived on Thurs to pick up the trailer we discover my wiring would not light up the trailer. He indicated what the problem was, then suggested I take it somewhere to have it fixed. This was surprising to me since U-Haul installed the original wiring and hitch to my van. I was perplexed by the suggestion since I was clearly not form the area no idea where get it done. So I began to inquire if they fix it and when. He quoted me a price and I scheduled to return the next morning for the wire repair an pick up the trailer 4th I returned again the next day for them to fix my wiring and pick up the trailer. They were fast at the repair and had the trailer loaded and ready to go when I returned an hour later. The staff were efficient and did there job well, definitely average, But I come for an area where people are more socially friendly 5th The location was a bit difficult to get in an out of due to the construction on the section of the road. Then add that I'm not from the area. 6th. The trailer was very old and did not have a spare. The tire blew after 792 miles of 800 mile trip with variety of weather. It happened at about Midnight after traveling all day just 8 miles from my home. the next day While unloaded my stuff it was clear that it had some sort of leak. For me to have traveled the distance we did I was very grateful the tire did not blow until I was close enough to home that I could get it home. I would have been trapped on the road for more than a few hours, as the trier was not replaceable. As it was they had to load up the trailer out of my driveway and haul it to the shop to wait to repair it. Since it does not have standard tire. That trailer should not have ever been sent out on the road. Most other customers other would not have been able to accommodate the challenges that were presented in this situation this rental.

Patricia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce P. 
Clasificación:
3.0

Desk agent was extremely nice and helpful. She saved the experience from being awful because the guy outside was rude and aggressive as soon as we pulled in. If we weren't desperate for a truck that day, I would have cancelled because of him and left immediately.

ISABELLE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gildardo V. 
Clasificación:
5.0

It's was a pleasant experience, moving is always so stressful but everyone there made my experience much more delightful!!

Jenay V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deandre J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alissa N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristine Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ricardo D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe W. 
Clasificación:
1.0

Me trataron muy mal

VIRGINIA C. 
Clasificación:
5.0

Everyone working there was incredibly professional and friendly!

BRIAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

berk E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sieva K. 
Clasificación:
5.0

I can't think of anything.

Jon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY C. 
Clasificación:
5.0

Friendly staff.

Alexis R. 
Clasificación:
5.0

Super friendly service! Pickup went smoothly and the truck was clean and maintained Highly recommend!!!

Keith V. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark G. 
Clasificación:
1.0

No one was in the store when I arrived, had to wait a while before someone came in to acknowledge and assist me. Wouldn't come back if it can be avoided.

Myriam T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denice S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURENCE M. 
Clasificación:
4.0

Owner was very nice

RICARDO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURENCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

Every thing was good. Good customer service Thank you..

Clara M. 
Clasificación:
1.0

One of the workers said "sayonara" to me and called me an islander because he was trying to figure out what "nationality" I was when he really meant ethnicity...I also witnessed him having a an attitude with a customer and they were not fans of each other.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNNE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney J. 
Clasificación:
5.0

The whole crew here is always great! It's the only location I go to for U-Haul rentals!

GABRIELA S. 
Clasificación:
5.0

You guys are the best!! Thank you!!!

GABRIELA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayra D. 
Clasificación:
5.0

Best customer service rendered, this is my preffered location and I will recommend this location to my family and friends. Thanks for your prompt service, till next time.

Edgar J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoseRamon N. 
Clasificación:
5.0

You guys are the best!! Thank you!!

GABRIELA S. 
Clasificación:
5.0

Everyone in the office was very helpful. One person helped me get all the necessary paperwork taken care of while the other associate got everything ready. Truck was ready to go as soon as I stepped out of the office.

Jennifer C. 
Clasificación:
5.0

EXCELLENT CUSTOMER SERVICE NICE AND FRIENDLY I DEFINITELYYYYY ENJOYED MY RENTAL EXPERIENCE

angel S. 
Clasificación:
5.0

The manager is amazing and the facility is VERY clean and easy to navigate.

Kimberly I. 
Clasificación:
4.0

El cliente no dejó un comentario.

OBED G. 
Clasificación:
5.0

Great team at this location.

DeWayne H. 
No se han enviado comentarios para esta ubicación.

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