Comentarios de los clientes para U-Haul of Crenshaw

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Crenshaw

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

jaehee R.
Clasificación:

Though It took little long to get out of there office on the day of pick up, the truck was so mint condition. Overall it was a great experience There price was true to what I expected. The parking on the location should be managed better!

Genoveva U.
Clasificación:

El cliente no dejó un comentario.

Yrneh B.
Clasificación:

Roy Rocks!!!!!!

Olivia S.
Clasificación:

This is the worst experience I've ever had renting anything. I will never use uhaul again

JOSE A A.
Clasificación:

Great experience all around. Great staff. Thank you.

Helen P.
Clasificación:

Better customer parking situation I couldn't get out last night had to go through the enter where you return the equipment other than that service was great

JEEHYUCK K.
Clasificación:

El cliente no dejó un comentario.

IBRAHIM F.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA W.
Clasificación:

I could not believe the truck had no gas. What company does that. Yes I received has credit but it was really inconvenient

Tony C.
Clasificación:

El cliente no dejó un comentario.

Vida A.
Clasificación:

The personnel has charged my bank account 3 times. I need someone to call me and let me know why 3 separate charges appear on my account.

Jacob S.
Clasificación:

Honestly you should promote the guy who checked in my truck. It's so rare now and days for people to be good and go above and beyond. He really is the reason I'll use your company again. I didn't get his name but cannot express my gratitude for people like that. I even posted a review on Yelp about it. He was the only person to help me on 12/21 around 6:45 pm sorry I didn't get the name but thanks

Kristin S.
Clasificación:

The mobile check in was broken. Would be a great option if it worked! Only one girl working on-site who had to do everything herself. She did a good job but felt bad for her. She was running around doing everything by herself!

Valerie L.
Clasificación:

El cliente no dejó un comentario.

Anthony G.
Clasificación:

Received a clean, newer, well-running van. Used online check-in, took just a few minutes to complete my rental & get on the road! Great, very satisfied!! This location literally one minute from the 10 Freeway, so very central for LA in general.

Luis T.
Clasificación:

Fast service

Estevan H.
Clasificación:

The bitch at the desk had an attitude 🤣Some what stuck up.

Paul C.
Clasificación:

El cliente no dejó un comentario.

Fatima C.
Clasificación:

I selected those ratings for this location even though I initially selected a different location that was a lot closer to my destination. They relocated me 8 miles away to a different pick up location without notifying me of the switch and in addition I had to cover the extra mileage and gas expenses that would've other wise been less if they'd kept my initial choice. Also, the man at the front desk at the 6108 w pico Blvd, Los Angeles refused to put on a face mask even though I asked him to several times and was speaking very rudely to his coworker. Very bad experience.

Brian M.
Clasificación:

They didn't have the truck I reserved when we went to pick it up. Then my CC was double charged I've emailed twice and tried to call no response I'll have to alert my CC to remove charges. Don't use this u-haul!

Briana U.
Clasificación:

El cliente no dejó un comentario.

Menachem C.
Clasificación:

El cliente no dejó un comentario.

LUZDANIEL R.
Clasificación:

El cliente no dejó un comentario.

Leonel R.
Clasificación:

Excelente servicio

Rosa M.
Clasificación:

The parking

Raymond D.
Clasificación:

They staff equipment and service was Amazing

LISA T.
Clasificación:

El cliente no dejó un comentario.

Samuel M.
Clasificación:

Where's my receipt?

MAUREEN E.
Clasificación:

El cliente no dejó un comentario.

Andrew J.
Clasificación:

The staff was nice enough in person but would never answer the phone I called 2 times before picking up a truck got no answer when I had the truck I called 3 different times throughout the day trying to figure out the late fees if I was late then called 1 after I paid because I had questions on the bill. I was on hold 20min every time before I just hung up.

Michael T.
Clasificación:

El cliente no dejó un comentario.

Peter K.
Clasificación:

El cliente no dejó un comentario.

Stephanie C.
Clasificación:

El cliente no dejó un comentario.

JEFFREY S.
Clasificación:

El cliente no dejó un comentario.

Tere H.
Clasificación:

El cliente no dejó un comentario.

Jose V.
Clasificación:

The personal they where not friendly

Adan M.
Clasificación:

El cliente no dejó un comentario.

JANICE K.
Clasificación:

Because you could check in on your phone, made processing quick and easy.

GLORIA M.
Clasificación:

El cliente no dejó un comentario.

Riley M.
Clasificación:

El cliente no dejó un comentario.

Christopher H.
Clasificación:

The truck shifted really weird, I would be driving like 30 mph and it wouldn't shift out of first and I was being very gentle with the gas. Also I was charged for a two day rate whenever I only had it one day.

Richard H.
Clasificación:

El cliente no dejó un comentario.

Angel C.
Clasificación:

Por el momento no tengo nada más que decir gracias

Robert K.
Clasificación:

El cliente no dejó un comentario.

david D.
Clasificación:

El cliente no dejó un comentario.

Geraldine L.
Clasificación:

The manager was an excellent due to my first usage of the company. Great!!

Larry D.
Clasificación:

More staff, everyone was waiting.

Jesse M.
Clasificación:

El cliente no dejó un comentario.

KING F.
Clasificación:

El cliente no dejó un comentario.

Salvador M.
Clasificación:

El cliente no dejó un comentario.

Roderick T.
Clasificación:

El cliente no dejó un comentario.

Sara B.
Clasificación:

Promote Ryan Simpson! After an insanely stressful day, he made the check in process a positive experience.

Lenox H.
Clasificación:

Great customer customer

Shakei B.
Clasificación:

El cliente no dejó un comentario.

Edward W.
Clasificación:

The gentleman that helped me was very patient and professional. He followed all guidelines. Your other personnel was very good as well.

Dalio E.
Clasificación:

El cliente no dejó un comentario.

Itay T.
Clasificación:

El cliente no dejó un comentario.

Jo Ann B.
Clasificación:

El cliente no dejó un comentario.

Michelle Mia T.
Clasificación:

This was my first time back to this location since a newer location opened nearby. I had stopped coming because their customer service was terrible (bad attitudes, rude and dismissive) and their trucks were dirty and poorly maintained. However, this experience was great! Great service, helpful suggestions, and smiles all around. Thank you, we'll be back!

Anderson P.
Clasificación:

El cliente no dejó un comentario.

Bradley K.
Clasificación:

The staff their were not customer centric, short, rude and didn't pay attention to detail.

Marco C.
Clasificación:

El cliente no dejó un comentario.

ZULMA A.
Clasificación:

El cliente no dejó un comentario.

Heather T.
Clasificación:

Had to wait a long time to be helped both at pickup and drop off. The lot is hard to get in and out of, and the staff was vague and only mildly helpful.

Michael T.
Clasificación:

El cliente no dejó un comentario.

Michael W.
Clasificación:

Lower the mileage prices

Carlos R.
Clasificación:

El cliente no dejó un comentario.

MICHAEL G.
Clasificación:

El cliente no dejó un comentario.

Samantha R.
Clasificación:

El cliente no dejó un comentario.

Cyd H.
Clasificación:

Very professional and friendly .

Casey M.
Clasificación:

I couldn't get the additional contact verification to work on the app and I had to go inside.

Tina D.
Clasificación:

My experience was great from the moment I walked in the door. Both of the representatives were respectable, patient & professional. I appreciated the courtesy call from "Art____"?? Please forgive me for not remembering how to spell the young ladies name.

stephanie C.
Clasificación:

El cliente no dejó un comentario.

Eliran S.
Clasificación:

I will never use U-Haul again for my moving services. I will be posting my experience on Instagram for my followers. What a disappointment from start to finish with U-haul. Misleading and full of shit.

Shadi A.
Clasificación:

FIX THE UHAUL.COM/SHARE WEBSITE! Website is extremely glitchy. The last three times I have used it, I was unable to complete certain steps (i.e., unable to track location, unable photo of odometer). I also tried the website on Apple and Android based phones across all popular browsers and kept running into issues. Fix this please.

James B.
Clasificación:

Keep the doors open for business and have your call center answer phone quicker.

Sergio Z.
Clasificación:

El cliente no dejó un comentario.

Joshua K.
Clasificación:

El cliente no dejó un comentario.

Vladimir N.
Clasificación:

El cliente no dejó un comentario.

Derek R.
Clasificación:

El cliente no dejó un comentario.

Bentley H.
Clasificación:

El cliente no dejó un comentario.

spencer L.
Clasificación:

The uhaul app repeatedly shut down when I was trying to return my vehicle after hours. It wouldn't let me take photos to confirm I had returned my truck. I had to wait on the line for 45 minutes to get a customer assistant to upload the photos for me. It took so long I ended up returning the truck late and being charged extra. It was not a great experience overall.

Toan D.
Clasificación:

El cliente no dejó un comentario.

Chris J.
Clasificación:

El cliente no dejó un comentario.

Benjamin A.
Clasificación:

No parking on site (which was not noted anywhere). And there were cans and bottles in my van when I got in. Obviously hadnt really been cleaned. Will not be going back to that location again.

Philip L.
Clasificación:

I have moved with Uhaul 9 times in 10 years. 9 times! I received horrible customer service over the past weekend. I am never one to complain, and totally feel for people who are working at places that put them in situations where they have to be on the receiving end of people complaining about things outside of their own control, but this weekend really left me speechless multiple times. I booked through the 1-800 number. I booked through the 1-800 number, and was told that my pick up time would be 11am. Once I got there at 11, I was told that my appointment was changed in the system to 12:30, and that there was no truck available for me. There was no answer as who initiated the change, when, or why I was never notified. I was confused and asked what had happened, and the person working, who turned out to be the owner, Rogelio, did not give me any explanation, apologize, or assure me that this was something that was not standard for Uhaul customer service. I was told I would have to return, and that if I wanted a van (instead of my original size 15 truck), I could use that. He said that the truck would probably be back sometime around noon and would be ready for me at 12:30. I asked if I could get a call when the truck was ready since I had already made a trip there during my move in day. Time went by, past 12:30, so I decided to return back to the store at 1:00pm. The truck was there, and I was told I could get my rented equipment myself by finding my appliance dolly and furniture pads. I walked out to look for my own appliance dolly and noticed, that the one I had been assigned was not there. I went to go ask, where I could find my dolly, and was told that all dolly's were already given out, and that this happens often because they were so busy, and the earlier reservations take all of the equipment. Seeing how my original reservation was for 11, I felt so confused as to what I could have done differently. My move, those I paid to help me that day, all planned for an 11:00 am move, and my move did not start until 2:00pm because of the truck being delayed, and me having to drive to another Uhaul to pick up a dolly. I should have even question why I was quickly referred to pick up a dolly, but no options were given when my reservation was not honored for the 11:00am truck reservation. Again, this was probably not the fault of any one individual at this first Uhaul place, but no one seemed to express any kind of customer service. I kept feeling like I had done something wrong. People were short with me, took no accountability, and made it seem like my reservation was not valid even though they confirmed that the saw my reservation. The entire process made my move way more stressful than it needed to be, cost me time, and additional money for having to pay my moving help for extended time. I didnt complain in the moment because I knew, at the end of the day, there was no truck or equipment for me. Still, this was not an experience that allows me to rely on this company in the future.

Jaime L.
Clasificación:

The staff at this location Are arrogant and are not willing to help with questions or concerns. The gas level highlighted on the given paper work did not match with the level in the truck and the guy stated that UHaul doesn't inspect the truck for dents before is given to the Costomer. He stated that a sticker is placed on every dent, which wasn't true, bc truck has a dent without sticker. Then I went back and asked to check the truck, before I pulled the truck out of the premises and he refused to do it, he repeat several times that it was not his job. When I came back to return the truck, I spoke to another Costomer who was returning another truck and she was complaining about her bad experience at this location. The fee charge by UHaul of $20 if you don't do it on line, is a scam, because it's very complicated and I believe it has been created on this way, so Costomer give up the frustration and you guys charge us with additional $20 dollars. Very unhappy with the service at this location!

Hector Y.
Clasificación:

although I was able to rent the truck I needed at the end, the two associates sitting at the desk showed zero interest in helping me with my reservation at all. I reserved a truck 2 week in advanced to move out the weekend my lease was supposed to end. I get to the location. Provide the information for my reservation and guy at the front desk informs me they don't available the truck I reserved. I need to call “the number on the website so they can check out other locations for trucks available”. Him and his co-worker sitting next to him showed zero effort in helping me at all. I explained to them I needed the truck that day because my lease ends the next day. How come is possible I made a reservation 2 weeks ahead and instead of notify me, at least as a simple courtesy via email, text, phone call, (yes you can use emails to update your customer on the status of their order instead of spamming my inbox with ridiculous marketing email I don't care about). Their only answer to me was “it's end of the month. Everyone is moving”. I decided to call customer service under the promise according to the guy associate “they are really responsive, they'll pick you your call really quick”. 20 mins later and 2 calls disconnected where i didn't even got the chance to speak to a representative, I come back inside with the only idea release the wrath of 100 karens on them. I'm not sure how the owner of the branch got involved because I barely opened my mouth to spit out fire when he was already in front of me getting my information and 5 mins later he gave me the keys of one of the trucks. Thanks to him, I don't rate the service poor because he was diligent to complete my order but both the associates at the front desk and your phone customer service are a nightmare.

Anthony E.
Clasificación:

El cliente no dejó un comentario.

Jason L.
Clasificación:

Called me the day prior to tell me my oroginal trailer was not available. Unacceptable

Mary H.
Clasificación:

El cliente no dejó un comentario.

Prue K.
Clasificación:

The location was understaffed as both employees referenced they were stressed. The vehicle was filthy - I could barely see out the windshield to drive home.

Lizet B.
Clasificación:

El cliente no dejó un comentario.

Lawrence D.
Clasificación:

El cliente no dejó un comentario.

KRIS K.
Clasificación:

Good

Michael B.
Clasificación:

El cliente no dejó un comentario.

Brooke M.
Clasificación:

El cliente no dejó un comentario.

Jillian D.
Clasificación:

Easy Check Out and Check In. No Issues.

Estuardo R.
Clasificación:

El cliente no dejó un comentario.

Nina M.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

Volver
arriba