Customer Reviews for U-Haul of Columbia Pike

11,120 reviews

5654 Columbia Pike   Falls Church, VA 22041
(Columbia Pike/Spring Ln NO CUSTOMER PARKING)

(703) 931-7897

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(703) 931-7897

5654 Columbia Pike
Falls Church, VA 22041
(Columbia Pike/Spring Ln NO CUSTOMER PARKING)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Kara Friske 
Rating:
5.0

Customer did not leave a comment.

Veronica PazSoldan 
Rating:
5.0

Nicer area to wait…..

Edward Inman 
Rating:
5.0

Customer did not leave a comment.

Nicole Densmore 
Rating:
5.0

Customer did not leave a comment.

JOSE VILLALOVOS 
Rating:
5.0

Customer did not leave a comment.

Hala Alqarni 
Rating:
5.0

The staff at this location was awesome. Friendly and super helpful. They answered all of our questions and getting the vehicle was an extremely smooth, clear process. This is the best Uhaul location I've ever been to!

Gabriella Bugge 
Rating:
4.0

Customer did not leave a comment.

Juan estrada 
Rating:
4.0

Customer did not leave a comment.

Kenneth Kaizer 
Rating:
4.0

staff was very helpful and friendly

Marek Pistovcak 
Rating:
5.0

Customer did not leave a comment.

Lynn McKay 
Rating:
5.0

Staff was very friendly and helpful. Front desk was amazing, and double checked that you would like to still include any of the extras that often accidentally get selected in the online checkout process. Pickup and dropoff was the easiest I've experienced in the DMV area with a dedicated pickup/dropoff lane (which also removed the worst part of renting for me – trying to park the truck in those truck lanes). Lines can get long inside, but staff was great and moved as quickly as possible. I recommend doing as much of the paperwork online beforehand to help make it easier for everyone and get in/out of the line quickly.

MEGANPATRICIA LEARN 
Rating:
5.0

Good primero god car nice people

CESAR AUGUSTO CAICEDO MONTALVAN 
Rating:
4.0

Customer did not leave a comment.

Robert Stanley 
Rating:
5.0

Customer did not leave a comment.

Rachel Stewart 
Rating:
4.0

Only 1 employee was working on Saturday morning. There were over 10 people waiting in line to get their vehicles which took over 30 minutes. This significantly and negatively affected my moving process.

Hernando Herrera 
Rating:
4.0

Customer did not leave a comment.

Ginyeo Kang 
Rating:
5.0

Customer did not leave a comment.

Jaewoo Park 
Rating:
2.0

Charged for supplies not received, and water dage to boxes from water ingress

Jagi Gyamcho 
Rating:
5.0

Customer did not leave a comment.

Cedric Lee 
Rating:
1.0

better customer service

rigoberto vasqeuz 
Rating:
3.0

Customer did not leave a comment.

Yassine El Mansouri 
Rating:
5.0

Good customer services

JIMMI REQUENA 
Rating:
5.0

Customer did not leave a comment.

myles oconnor 
Rating:
5.0

I'm extremely satisfied with the service from U-Haul. Their efficiency and reliability made my moving experience much smoother. Highly recommend!

Parchin Naranbat 
Rating:
4.0

Customer did not leave a comment.

Krista Salomon 
Rating:
5.0

Everything is wonderful

SILVIAADELA GARCIA 
Rating:
3.0

It was fine. I was charged for dollies and pads that I didn't reserve or receive, and I'm still waiting for that to be refunded. Otherwise the experience was about as expected.

Arash Firooz 
Rating:
5.0

Customer did not leave a comment.

Jose Martinez 
Rating:
5.0

Customer did not leave a comment.

Michael Giovia 
Rating:
4.0

Wait time was a little longer than expected. Otherwise, I couldn't be more satisfied. The U-Haul employees were friendly, courteous, efficient, patient, and helpful. I rate the staff and the location 5-stars!

Robert Kearney 
Rating:
5.0

I had a great experience! The team at this store was efficient and provided excellent customer service, I was also very happy with the condition of the truck! Thank you for a great experience and for helping us have a seamless move

Ian Griffin 
Rating:
5.0

Great customer service

adiam natnael 
Rating:
5.0

Customer did not leave a comment.

nate brown 
Rating:
5.0

Customer did not leave a comment.

Lanny Rivera 
Rating:
5.0

Customer did not leave a comment.

Benjamin Sessions 
Rating:
5.0

Customer did not leave a comment.

Peter Glynn 
Rating:
3.0

The attendants could be a little more kind. I was disturbed when I handed the employee my license in his hand and then he placed it on the counter when I had my hand out. The same incident occurred with the key for the rental truck. I get it everyone doesn’t like touching hands and with us just getting over a global pandemic it can be a lot, however, if I’m holding my hand in front of you just drop the key or identification in my hand. I was also disappointed with the lack of interaction when I went to return the truck. He just shouted out “leave the key in the seat and you’ll get your final receipt”. Customer service is a dying art sadly.

Darell Grimes 
Rating:
5.0

Customer did not leave a comment.

Camilo Trejos 
Rating:
5.0

Continue to do what you’re already doing which was excellent thank you

Joseph Putty 
Rating:
4.0

Customer did not leave a comment.

Valentin Prudius 
Rating:
4.0

My experience was satisfactory.

Lucy Leishman 
Rating:
5.0

Customer did not leave a comment.

NICOLAS GUERRERO 
Rating:
5.0

Customer did not leave a comment.

Christopher Driemeyer 
Rating:
4.0

Jacob was a great help and answered all of our questions. We feel safe and secure with our tow installation thanks to his knowledge and compassion!

Morgan Gregory 
Rating:
5.0

Customer did not leave a comment.

Hamid Wasifi 
Rating:
5.0

Customer did not leave a comment.

Kathleen Malayba 
Rating:
4.0

As I live 2 blocks from the location, it was ideal. The staff at the location were terrific and made sure I got what I needed and at the best price. I’ll definitely use them and the location in the future.

Karl Soller 
Rating:
5.0

Customer did not leave a comment.

andres castellanos 
Rating:
5.0

Customer did not leave a comment.

Richard Drummond 
Rating:
5.0

It was a great experience! Staff was friendly, efficient, and very professional. If you need a truck to move, look no further! Jacob and Hal (I think that's his name) were especially helpful. Give them a bonus!

JOHNJEFFRIES LISANICK 
Rating:
5.0

Customer did not leave a comment.

Robert Ryland 
Rating:
2.0

There is overcharge. Rental charges of 29.50 twice?

Mustafa Salih 
Rating:
5.0

Wipe the dog poop off the back bumper.

Caren McDaniel 
Rating:
4.0

Customer did not leave a comment.

MICHAEL KRESSE 
Rating:
5.0

None

adolfo lopez 
Rating:
4.0

Customer did not leave a comment.

Greg Lane 
Rating:
5.0

Customer did not leave a comment.

Karen Reyes 
Rating:
5.0

Thank you UHaul .

Pancu Ionescu 
Rating:
5.0

The manager Douda (?) made the process quick and painless. He was most courteous and helpful.

John Laramie 
Rating:
5.0

Customer did not leave a comment.

Eric Escobar 
Rating:
3.0

Customer did not leave a comment.

Marvin Faktes 
Rating:
5.0

Thank u ,u-haul

brahim chaouky 
Rating:
5.0

All good. Clean and efficient. Thank you.

Jason Robart 
Rating:
5.0

Customer did not leave a comment.

Brandon Santos 
Rating:
5.0

Customer did not leave a comment.

Malia Bates 
Rating:
5.0

Customer did not leave a comment.

feeras khalife 
Rating:
5.0

First time using U-Haul. The staff in Columbia Pike were amazing and super helpful. I cannot say enough good things about them. I will definitely use U-Haul again for my moving needs.

Chandler Randol 
Rating:
5.0

Customer did not leave a comment.

Yuxiong Lin 
Rating:
5.0

Customer did not leave a comment.

Juan Benavides 
Rating:
5.0

Customer did not leave a comment.

tsegaye gemeda 
Rating:
5.0

Customer did not leave a comment.

Stephan Gaddis 
Rating:
5.0

Second time customer. I'll be back when I need you.

THEODOREJOHN DETTMAR 
Rating:
4.0

Customer did not leave a comment.

Timothy Whaley 
Rating:
3.0

The telephone app was difficult to use, as was key retrieval.

KYLERANDOLPH SCOTT 
Rating:
5.0

Customer did not leave a comment.

Dawn Marshall 
Rating:
4.0

Truck was in really bad shape on the inside. Glad I wasn't driving it for a long time.

Christopher Lu 
Rating:
4.0

Customer did not leave a comment.

Ryan Farlow 
Rating:
3.0

More staff needed to assist customers in a timely manner

Hannah Tanner 
Rating:
4.0

The system wasn’t working and didn’t take my credit for around 15 minutes. I was standing at the front desk waiting for them to work. That was frustrating because I was on a tight window to get what I needed

Cian Conroy 
Rating:
3.0

Receipt emailed was from 2 years ago. Where is my current receipt? Can’t find it in my account. Tire had low pressure. Fuel was not “Full” even though indicated. Warning about tire pressure prevented me from getting pic of beginning mileage.

Nicolo Scorza 
Rating:
5.0

Great staff, excellent experience!

William Mefford 
Rating:
4.0

Customer did not leave a comment.

Richard Viola 
Rating:
5.0

Customer did not leave a comment.

HENRY RODRIGUES 
Rating:
5.0

Customer did not leave a comment.

Mark Felipe 
Rating:
5.0

Customer did not leave a comment.

Niroj Shrestha 
Rating:
4.0

Customer did not leave a comment.

Lisa Sands 
Rating:
5.0

Customer did not leave a comment.

Sonia DeLeon 
Rating:
5.0

Customer did not leave a comment.

Gregg Siegal 
Rating:
3.0

Customer did not leave a comment.

Adriana Campos Herrera 
Rating:
5.0

Appreciated the attached lock on the truck. It allowed me to lock the back and have peace of mind of my belongings.

Santos Torres 
Rating:
5.0

Customer did not leave a comment.

Michael Koning 
Rating:
5.0

There is little to no parking And this is a great facility The Owner deserves more parking space

kayla mccombs 
Rating:
5.0

Customer did not leave a comment.

Brett Albro 
Rating:
4.0

Customer did not leave a comment.

Mary Ann Kincaid 
Rating:
1.0

v poor service would never recommend anyone

nASIR parvaiz 
Rating:
5.0

Customer did not leave a comment.

HORACE WILLIS 
Rating:
3.0

I reserved an appliance dolly and a utility dolly for my move. The sales person told me those items could not be taken to my destination that equipment had to be returned back to their store. That should have been explained to me before I picked up the equipment because I had to find a friend return that equipment because I didn’t want to have to drive my fully loaded truck back to drop off equipment. I then had to go to the uhaul location in Myrtle Beach to get 2 dollys to now have to unload my belongings, the person at Myrtle Beach, Stacy said that was ridiculous they always allow those type of equipment to go out of state.

Albert Griffiths 
Rating:
5.0

Customer did not leave a comment.

Paul Steenen 
Rating:
3.0

If you think we're not heading for an depression go to this location, the undocumented workers will run to you with their self made business cards and offering use of their trucks and if you refuse be careful when you leave the lot with rental trucks making sure you purchase insurance ,almost ran over men running to my truck looking for work NOT A SAFE LOCATION.

Richard Gardner 
No reviews have been submitted for this location.

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