Customer Reviews for U-Haul of Columbia Pike

9,813 reviews

5654 Columbia Pike   Falls Church, VA 22041
(Columbia Pike and Spring Ln)

(703) 931-7897

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(703) 931-7897

5654 Columbia Pike
Falls Church, VA 22041
(Columbia Pike and Spring Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVIDEARL R. 
Rating:
5.0

Customer did not leave a comment.

Kritsada D. 
Rating:
4.0

They need parking for customers...I had to park a 10 minute walk away

CHRISTOPHERBYRON W. 
Rating:
5.0

Keep The Staff That Is On Hand!!!, They Are Professionals!!!

DWAYNECLARENCE M. 
Rating:
5.0

Great

MAREANO G. 
Rating:
5.0

The crew at this location were wonderful!

Heather B. 
Rating:
3.0

Customer did not leave a comment.

PRINCESSDANIELLA P. 
Rating:
5.0

Thanks for your service, everything went well. See you next time.

TARIKIDRISSI J. 
Rating:
3.0

At pickup, lower parts of van and wheels were covered with dried concrete. Front and rear tires measured 20 and 15 pounds below specified pressure. Windshield inside was coated with hazy grime. I had to spend time preparing this vehicle before travel due to lack of checkout.

JOHNC K. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
1.0

Was not understanding when it comes to the family And friends discount r

DANIELLEASHLEY D. 
Rating:
5.0

Customer did not leave a comment.

LISAANN M. 
Rating:
3.0

When I attempted to return my equipment, I was informed that this location only accepted trucks and not auto transport. I then had spend 20 minutes on the phone trying to figure out where to take the trailer. I was eventually rerouted with both the truck and trailer to another location.

RYAN V. 
Rating:
5.0

excellent service. Courteous staff clean and well functioning truck. I liked the backup camera

MAHMOUD Y. 
Rating:
4.0

Customer did not leave a comment.

EDWARDDARRELL R. 
Rating:
5.0

Outstanding service. Staff was excellent â€" helpful, knowledgeable, and proactive. High recommend.

CHRISTOPHER W. 
Rating:
1.0

I picked up the truck with gas tank under 3/4 full. Returned with even more. I took a picture when I picked it up and when I dropped it off. But Uhaul agent STILL charged me $7.12 for gas. I called and spoke with the guy who checked my truck. He accepted the mistake. Told me he is going to refund the gas amount. And still dont see the refund but I see REVIEW refund.

Kadirhan C. 
Rating:
5.0

I really appreciate the 24/7 online service and the vehicle was clean and in excellent condition. The only problem was obtaining the key in from the lockbox. It was super difficult to open and even reach because it was placed high up at the location. My husband is 6'0'' tall and he was standing on his tip toes to try and see the code to enter the lock. Someone had placed a brick underneath the box to provide more height but it was still hard to access the key. After finally the lock opened, it was super hard to open the box--it took some major pulling and pushing. I'm 5'5" and there is no way I could have obtained the key without help. If the box could be lowered for shorter people and a better box--that would make it easier. OVERALL, I would use UHAUL again without question--great product.

Melissa S. 
Rating:
4.0

Customer did not leave a comment.

CLARAABELINA S C. 
Rating:
5.0

The employee who walked me through the process went above and beyond to assist me. He was very busy but still was able to deliver excellent customer service. He is a great representative of your brand. Thank you!

MARK S. 
Rating:
5.0

This was the U-Haul pick-up experience I have come to expect. This U-Haul location is doing its job and does not need to make any major changes.

Christopher S. 
Rating:
4.0

Lower the miles charge to 69 please

ALEXANDERPATRICK S. 
Rating:
5.0

Customer did not leave a comment.

IKEKIM S. 
Rating:
5.0

Customer did not leave a comment.

Connor A. 
Rating:
5.0

Customer did not leave a comment.

ALISONMARIE R. 
Rating:
5.0

Nothing, the service was quick and excellent.

OLUFEMIADESOJI O. 
Rating:
5.0

Corey was phenomenal. I'll definitely return.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Truck was very clean. But truck was in serious need of a tuneup and had a lot of play in the steering column which made it more difficult to control on the interstate. It handled better on slower backroads. I would rent from this UHaul location again, but ask for a different truck.

Janet C. 
Rating:
5.0

Customer did not leave a comment.

SETYAN J. 
Rating:
1.0

Engine light was on in the truck, when I took it back ask them to check the gas he did not bother to do that he said everything is fine just leave the key in the truck everything is fine, then he turned around and charged me $19 for gas and $30 for service I have to go back spend all my time explaining, Then he refund me $52 Which he overcharged me on the first place. Not trustworthy. He cheated if I have not review my receipt it might have gone unnoticed then I would have lost $52

TANWIRA B. 
Rating:
5.0

small crowded location with very helpful and prompt people

Gary E. 
Rating:
3.0

The staff were very kind and courteous throughout the entire process, which would earn 5 stars if it were based on them. Can't do much about the location itself, it's accessible but nothing special. The vehicle was a weathered (cup holders, seats) but nothing to complain about; it's a moving van so it's somewhat expected. Thanks!

Ryan S. 
Rating:
3.0

Have someone available both at beginning and end to show customer where to find their items or truck

Ana R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHKNOX B. 
Rating:
4.0

Customer Service was excellent. Very helpful and efficient team. The truck was in rough shape - burning a lot of oil, "check gauges," warning light, and rear door latch was jammed. The day laborers are also pretty aggressive. I didn't have issues with them but I witnessed them harass another customer.

MICHAEL H. 
Rating:
5.0

Mobile check in didn't seem to be available at this location even though I was allowed to select that option when I made the reservation online. The agent working the desk was very quick and friendly, so it all worked out.

MARY M. 
Rating:
5.0

Not much to improve from a customer service perspective as the staff there were super helpful and accommodating. I would suggest more equipment availability be considered as not many dolly's OR if any were available for rental...

BOBBY B. 
Rating:
5.0

It took a while to check out the van on my phone. I understand why there are so many steps. At dropoff, the clerk told me where to park, and he would check it out and email the receipt. Couldn't have been easier to check out. Thank you to the clerk.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
2.0

Customer did not leave a comment.

Shane P. 
Rating:
1.0

I arrived to pick up my reservation at the time and it was not available. Delaying my move significantly

DOMINICSEO S. 
Rating:
5.0

Customer did not leave a comment.

ELMERMAURICIO M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASJOSEPH D. 
Rating:
4.0

I tried the online login during office hours to get a feel for the process and ended up frustrated as it was asking for my passport details. I would love to be able to use the process but it proved to be cumbersome and I ended up just checking out the vehicle in the front office normally. I do hope you can streamline the online checkout.

John W. 
Rating:
5.0

I loved the Curtsy of the employees in this location. The process was easy and quick. I recommend this location because of the service and convince location.

AHMADZUBAIR Q. 
Rating:
5.0

Everyone was very friendly and helpful. Very impressed!

Ian T. 
Rating:
4.0

Customer did not leave a comment.

BRENDANMICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR A. 
Rating:
5.0

The employee checking people in did a great job. Being the last day of the month (Oct 31) and a weekend, there was a long line at 9:15 am. He was very helpful and quick. Good service all around.

Robert S. 
Rating:
3.0

My truck was not ready on time. The back hadn't been swept out and the truck's check engine light was on. Also the truck was parked in by other U-Haul vehicles. I could tell that they were very busy. Maybe U-Haul should hire some more folks at this location.

HOLDENCHARLES E. 
Rating:
5.0

Efficient staff, well maintained van.

JOHNERNEST A. 
Rating:
5.0

Very professional. Fast pickup of 19' cargo van. These guys work very well together as a team. One of them even helped me back the van out of the parking area during the morning rush. The dropoff was even faster and easier than pickup. The vehicle was clean and smelled fresh. It has bluetooth, an integrated USB type-A outlet on the dash and other great features such as driver and lane-change alerts. Handled great, even fully loaded. The only thing I would change is to offer trailers at this location. It's probably due to a lack of parking space, but I can hope! As it stands, I have to go to U-Haul Alexandria and troubleshoot/patch up their gear (broken wiring harness) to make it road-worthy. Thanks, guys! It was a pleasure.

KIRTALAN L. 
Rating:
5.0

Fast, easy, and professional crew - great experience. Will definitely be back.

Michael P. 
Rating:
5.0

Customer service was outstanding. Great staff. The vehicle had some problems - I dont think that the engine had been serviced in some time. There was a bit of a delay when I pressed on either the gas or break pedal- nothing would happen for a few seconds when I pressed either pedal. Because of this I was reluctant to go over 25 MPH with truck. Additionally there are leaks in the cab of the truck. The only reason I noticed was because it was raining on the day I moved and I essentially was rained on the entire time I was driving. Thankfully there were no leaks in the actual truck so none of my belongings were damaged. I was only moving 6 blocks away so it wasn't a big deal. But all 3 seemed worth reporting. The staff at this location were all incredibly professional and friendly.

ELIZABETHL M. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Nothing; great service and assistance from your staff!

GARYROBERT M. 
Rating:
4.0

Customer did not leave a comment.

SHAWNW K. 
Rating:
3.0

The truck was in poor condition I thought I was going to break down

MALINDABEACTRICE M. 
Rating:
4.0

The only thing I would add is that, charges need to be explained instead of just telling a customer the total charge that is due. They rush too much.

SABA T. 
Rating:
3.0

Customer did not leave a comment.

RHIANNONCELESTE B. 
Rating:
4.0

Customer did not leave a comment.

REBECCARUTH C. 
Rating:
3.0

Clean hut not inviting. A bunch of day laborers are hanging out in the back of trucks and on the lot. Can be intimidating if by yourself. Did mobile drop off, not in store.

SABRINAMAXINE S. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Corey was great. Helpful. Pleasant

JOHNSCOTT P. 
Rating:
5.0

Staff was great and quite friendly. Got me checked in and checked out in no time. Very happy with my experience.

Matthew S. 
Rating:
5.0

Excellent service

GILBERTWALLACE J. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Bigger parking area

PAULEUGENE L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

The installation guy went above and beyond to find the correct wiring for my car. He made sure to finish before closing time so I won't need to come again. He was very professional and knowledgeable about the hitch and he answered all my questions. Thank you!!

Sigalit S. 
Rating:
5.0

Customer service was good, the gentleman there was very helpful when I came in at 2pm on Monday, October 18th. Thanks for making this a painless process.

Zakaria S. 
Rating:
3.0

The vehicle and customer service was excellent but the location of the store is questionable and there was a lot of extra activity going on in the parking lot and surrounding area.

PHILIP MARK H. 
Rating:
5.0

Khalil at the desk was awesome!

BRIAN N. 
Rating:
4.0

Customer did not leave a comment.

Suzanne W. 
Rating:
1.0

Terrible customer service, first 4 trucks weren't where located. Inspection done incorrectly, drop off location changed for U-Haul employee convenience rather than guest convenience. I use U-Haul quite a bit, this is the only disappointing location I've been to

Hera H. 
Rating:
5.0

Customer did not leave a comment.

JUANICEETSHAUNCY W. 
Rating:
4.0

Customer did not leave a comment.

JEFFREYBRUCE M. 
Rating:
5.0

Drop off was a breeze

LOUISJ T. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

online pick up was somewhat complicated and not easy. it took us 3 calls and 40min to finalize pick up - it was online pickup.

Francisco T. 
Rating:
5.0

Customer did not leave a comment.

TETIANA S. 
Rating:
3.0

I reserved a 17' U-Haul truck and when I arrived on the date of my move I was told that they only had a 15' truck for me. Unbelievable! Unacceptable.

Jonathan M. 
Rating:
3.0

When I walked in the two men working seemed to be in an argument, and one kept yelling. It was very loud and made it extremely hard to hear the man I was working with. He kept asking him to be quiet but he wouldn't.

Dara F. 
Rating:
3.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

dana K. 
Rating:
5.0

Customer did not leave a comment.

Lindsey G. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINEN D. 
Rating:
1.0

The hitch was installed poorly. Causing my trunk to be jammed shut.

Wells J. 
Rating:
5.0

NA - Everything was great!

Christine G. 
Rating:
1.0

The tech that checked me out was very nice. The tech that checked me in at the end of my rental couldn't care less that I was there. Stared at her phone 90% of the time and made it a big feel that I requested a receipt prior to leaving. Would not recommend.

MAXWELLROBERT D. 
Rating:
5.0

Customer did not leave a comment.

PATRICKLYNN E. 
Rating:
5.0

The day laborers standing in the parking lot who aggressively try to talk to you as you get out of your vehicle is a bit overwhelming.

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Devin G. 
Rating:
5.0

Customer service at this location is great! I was able to stop by the store at open the day after I returned the vehicle and was able to pick up a parking pass I had unfortunately left in the vehicle. So overall, they rented me a vehicle in good working order AND saved my butt... I will be back for all moving needs, no question!

ALECCHRISTOFER A B. 
Rating:
5.0

Staff were extremely pleasant and helpful

TRACEYLYNN STAFF J. 
Rating:
3.0

The allignment on the truck was shot. It was horrible to drive it.

JUSTINAARON B. 
Rating:
5.0

Customer did not leave a comment.

ENDYALONSO A. 
Rating:
5.0

Everything was a breeze A-Z, everything was done right and quick!

Sikandar A. 
Rating:
1.0

When I arrived somebody from the office told me to wait outside because he was going to let the technicians know. 10 minutes later I went inside and he told them again in front of me that I was waiting. When he opened the door I saw the techncians were laghting and hanging out DOING NOTHING.

Jorge M. 
No reviews have been submitted for this location.

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