Customer Reviews for U-Haul of Columbia Pike

9,895 comentarios

5654 Columbia Pike   Falls Church, VA 22041
(Columbia Pike and Spring Ln)

(703) 931-7897

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(703) 931-7897

5654 Columbia Pike
Falls Church, VA 22041
(Columbia Pike and Spring Ln)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

MOHAMMED A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
1.0

The employees are not helpfull

OMID M. 
Clasificación:
4.0

The staff was friendly, quickly got me checked in after I found the inclusion of certain aspects on your app to be off putting. Return was even smoother…reminds me to stick with dealing with humans and not apps.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHANFISCHER S. 
Clasificación:
5.0

Great from the on line reservation to the customer service I received while on-site. Cargo Truck was very clean and staff answered questions and were very helpful. Great experience from start to finish.

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YAREDTADELE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEHDI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMADSULEIMAN F. 
Clasificación:
5.0

Fast and easy check in and check out. Couldn't ask for anything more.

SAMUELR P. 
Clasificación:
1.0

To complete the orders as expected. I was left outside the building for 2 hours trying to get in touch with an agent after hours as the team didn't leave the keys inside the box or boxes so I could take the truck that evening.

Nury G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR C. 
Clasificación:
5.0

Customer service rep was very friendly and helpful

MATTHEWTHOMAS L. 
Clasificación:
5.0

Your probáis excelente service Thank you

ADANEDGAR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIDIABDELLAHI M. 
Clasificación:
1.0

AVOID THIS LOCATION!!!!!!!!!! This location doesn't even deserve one star. The key drop-box is located on the sideway of the main office building, despite how hard it is to be found, it has been broken apparently. Also, horrible manager called Rian, hope you never had a chance get in contact with him. AVOID THIS LOCATION at all cost!

YICHEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASADHASAN S. 
Clasificación:
5.0

The staff at this location are great. They were super helpful when I had issues doing the online registration. They were quick to help and made things go seamlessly!

Ariel P. 
Clasificación:
5.0

Friendly and efficient staff. Good supply of equipment at a convenient location.

Glenn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

HENRYEARL W. 
Clasificación:
2.0

El cliente no dejó un comentario.

John G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALANDOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NURENDRA C. 
Clasificación:
5.0

Me dieron exelente servicio cuando recibí el truck, y también cuando lo entregué, ambos se manifestaron con gran profesionalismo, y respetuosos. 100 puntos para ambos. Con gusto regresaré pronto. Feliz año.bendiciones.

ADANEDGAR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL H. 
Clasificación:
5.0

Keep Doing Whatcha Doing!!!

Herbert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GASPAR R. 
Clasificación:
4.0

The staff is nice here and get things done pretty quickly. I wish there were more people behind the counter first thing in the morning since that is the busiest time though. And they really need to get the solicitors out of the parking lot! We felt like we were attacked coming in, walking to the truck, and to our vehicle, getting solicited by all the people looking for work.

MICHAELTHOMAS S. 
Clasificación:
5.0

Great staff good information they had everything I needed to get me move to my new location thank you very much

NASSER ALDEANAHM A. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEFANCARL N. 
Clasificación:
1.0

Manager had people begging for money in parking lot, told us that he would help us then went to go talk to someone out side for 20 minutes while we waited then got angry at us for wanting help moving the van he park in front of the truck

ERICALEXANDER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVINS V. 
Clasificación:
5.0

Please call me about my original booking on Dec 14. These people saved the day but the people in Fairfax are incompetent.

Tim C. 
Clasificación:
1.0

Absolutely terrible experience with Uhaul overall. Will never be using again and am absolutely asking for my money back.

MARY P. 
Clasificación:
5.0

I had some issues with the mobile check in. I'm not sure if it was a server or internet issue, but had to go inside.

tonya K. 
Clasificación:
4.0

Too little staff for the number of customers.

TRACYMCNEIL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gustavo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRYEARL W. 
Clasificación:
5.0

Very easy drop off process and much cleaner than where we picked up. Noticed that all the trucks they had in the lot here were very clean, what I would have liked to see at the pickup location

Evan G. 
Clasificación:
1.0

The lot had numerous day laborers walking around it harassing customers. One of the day laborers was openly smoking marijuana. He was also hacking and blowing snot rockets all over the parking lot. The right door of the truck I rented had to be slammed shut numerous times to close it. The interior of the cab of the truck was very dirty.

Randall H. 
Clasificación:
5.0

The employees that I came in contact with on my visit were super nice, friendly and most helpful. I would definitely refer this location to others and would definitely rent from there again.

STANLEYLEE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUIMARICARLITA M. 
Clasificación:
5.0

The staff had excellent customer service. While the truck was clean, it was extremely unstable driving and required me to constantly steer all over the place just like watching people drive in the movies. It wasn't a good driving experience but the staff made the experience as easy as it could be. They were friendly and informative and took the time to explain all details to me.

Eugene L. 
Clasificación:
1.0

Front desk lady is have a problem

Agegenehush M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIATU K. 
Clasificación:
5.0

The representative who assisted me on 12/21/21 was very helpful with the pick-up and return process. Great customer service!

VINCENTCOREY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMALMATTEEN J. 
Clasificación:
2.0

No workers present to help locate the vehicle. Was supposed to be quick and easy but took longer than expected. Once we got the truck it was great, but everything leading up to it was very confusing and not well communicated. I rented equipment but no one was there to help me gather or locate the equipment so I never ended up using it. Could use more staff to assist people at this location as well as an earlier opening time as there was a line of 15 people waiting outside for it to open.

Daniel O. 
Clasificación:
5.0

The location was fine. However, UHAUL's website did not work for self check in. In addition, I returned the vehicle with more gas than I got it with but I was charged an additional 5 miles over what I had estimated. I would recommend giving renters a break on the miles if they add gas to the vehicle.

Benjamin L. 
Clasificación:
5.0

I had read reviews about this location being very slow and taking an hour to get your truck - However, I was impressed because I only had to wait about 20 minutes so I was overall pleased. The truck was immediately pulled up before I even came outside and checking the truck back in was very easy. I will be back!

SARAHLOREN R. 
Clasificación:
5.0

Very great service !!! All employees very nice !!!

Piriya S. 
Clasificación:
1.0

18.DEC.2021 After ordering 15ft on Line before saturday, the truck was not there,. Website gave me a different number truck that morning. Only to find truck locked and worst part, 18 different people waited till 9 30am, After numeriuos calls, to have someone show up for work. Not to mention i had to pay my movers xtra to set around for me to get truck. Like a discounted refund for a mess that was unnecessary. Regards

THOMAS V. 
Clasificación:
5.0

Everything is excellent

BOUJEMAA K. 
Clasificación:
3.0

Parking lot is difficult to get in and out of but office personnel were very helpful. There are always day laborers soliciting in the parking lot here and it makes people feel very uncomfortable when just trying to enter the office or pick up their equipment

AVERYMARGUERITE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBAN M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gokhan I. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
1.0

I was charged a $150 deductible for a rear-end collision even though I had insurance through UHaul and the other driver admitted full responsibility.

MARC A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARETLOUISE R. 
Clasificación:
3.0

It was odd leaving my car, packed with things because I'm moving, across the street in what seemed like an unsecure parking area (strip shopping center with a Dunkin Donuts). I was told to park there because the UHaul lot is too crowded. My car did not get broken into but again, I was comfortable with this. Otherwise everything went well with the rental.

KEITHROBERT J. 
Clasificación:
5.0

So far so good

BASEL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARIAMICAELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELLAFRANCES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENTADRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETERMOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXWELL T. 
Clasificación:
5.0

The gentleman who assisted me in picking up my rental was very kind and courteous. Helped upgrade me to a 20 foot truck when I Asked if there were any larger ones available than what I had reserved.

COLINROBERT M. 
Clasificación:
3.0

The office stunk of weed and I think some of the workers were high. They weren't really friendly, but I got my truck and everything went well. You should tell your guys that if they are going to smoke on the job, they should not make it so obvious and be a little friendlier to the customer.

David J. 
Clasificación:
5.0

I believe the guys at this location are great and very helpful. Great customer service attitude.

FOUADJ S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

This was my first time renting a U-Haul. I had the best customer experience I have ever received at the U-Haul of Columbia Pike in Falls Church VA. An employee met me in the parking lot when I was looking confused trying to figure out self pick up, then helped me to complete the pick up transaction, helped me find free parking for my car while I was using the van, was incredibly knowledgable about the rental process, and cheerful.

KATHERINEELLIOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARCANGELHIZON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
5.0

So easy and cost effective to use for a local bulk pickup we had to make. Gracias

Amy E. 
Clasificación:
5.0

Please get rid of all GMC and Chevy vans!!! The Ford vans are 100 times superior. I got stuck with a Chevy van this time - it felt like I was back in 1990. And it guzzled so much more gas. U-Haul has been great, I drive a U-Haul van 350 miles every 4 weeks. But when I get a GMC or Chevy, it ruins my day. The Ford vans are so much better and seem to be more fuel efficient.

Geoffrey M. 
Clasificación:
3.0

na

Zachary Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDEARL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kritsada D. 
Clasificación:
4.0

They need parking for customers...I had to park a 10 minute walk away

CHRISTOPHERBYRON W. 
Clasificación:
5.0

Keep The Staff That Is On Hand!!!, They Are Professionals!!!

DWAYNECLARENCE M. 
Clasificación:
5.0

Great

MAREANO G. 
Clasificación:
5.0

The crew at this location were wonderful!

Heather B. 
Clasificación:
3.0

El cliente no dejó un comentario.

PRINCESSDANIELLA P. 
Clasificación:
5.0

Thanks for your service, everything went well. See you next time.

TARIKIDRISSI J. 
Clasificación:
3.0

At pickup, lower parts of van and wheels were covered with dried concrete. Front and rear tires measured 20 and 15 pounds below specified pressure. Windshield inside was coated with hazy grime. I had to spend time preparing this vehicle before travel due to lack of checkout.

JOHNC K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
1.0

Was not understanding when it comes to the family And friends discount r

DANIELLEASHLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISAANN M. 
Clasificación:
3.0

When I attempted to return my equipment, I was informed that this location only accepted trucks and not auto transport. I then had spend 20 minutes on the phone trying to figure out where to take the trailer. I was eventually rerouted with both the truck and trailer to another location.

RYAN V. 
Clasificación:
5.0

excellent service. Courteous staff clean and well functioning truck. I liked the backup camera

MAHMOUD Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARDDARRELL R. 
Clasificación:
5.0

Outstanding service. Staff was excellent â€" helpful, knowledgeable, and proactive. High recommend.

CHRISTOPHER W. 
Clasificación:
1.0

I picked up the truck with gas tank under 3/4 full. Returned with even more. I took a picture when I picked it up and when I dropped it off. But Uhaul agent STILL charged me $7.12 for gas. I called and spoke with the guy who checked my truck. He accepted the mistake. Told me he is going to refund the gas amount. And still dont see the refund but I see REVIEW refund.

Kadirhan C. 
Clasificación:
5.0

I really appreciate the 24/7 online service and the vehicle was clean and in excellent condition. The only problem was obtaining the key in from the lockbox. It was super difficult to open and even reach because it was placed high up at the location. My husband is 6'0'' tall and he was standing on his tip toes to try and see the code to enter the lock. Someone had placed a brick underneath the box to provide more height but it was still hard to access the key. After finally the lock opened, it was super hard to open the box--it took some major pulling and pushing. I'm 5'5" and there is no way I could have obtained the key without help. If the box could be lowered for shorter people and a better box--that would make it easier. OVERALL, I would use UHAUL again without question--great product.

Melissa S. 
No se han enviado comentarios para esta ubicación.

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