Customer Reviews for U-Haul of Burlington

Clasificación:

1.0

This first experience with Uhaul was HORRIBLE-never again. The whole experience from start to end was nothing short of a headache!

Clasificación:

2.0

Fill up your gas tanks before they go out on the road so there is no complications regarding the amount of fuel level in the tank as there are no other indicators on the gas gauge other than half quarter and three-quarter.

Clasificación:

4.0

Service rep was very good. Truck was dirty but not to the point of undriveable Blankets were clean and helpful. Truck handled just ok.

Clasificación:

4.0

Drop off was super-simple. I was in and out in 5 minutes.

Clasificación:

5.0

Minor problems with heaters controls but the truck ran fine i was impressed i,I, rent again. John trigg

Clasificación:

4.0

Faster service only one person in front

Clasificación:

5.0

Great staff, very helpful

Clasificación:

5.0

Keep up the good work.

Clasificación:

4.0

EVERYONE WAS PROFESSIONAL AND HELPFUL. GOOD JOB!

Clasificación:

5.0

Guys were friendly, quick to help, and got me in and out of there faster then one would hope. Big fan!

Clasificación:

5.0

Excellent customer service and vehicle was in first rate condition.

Clasificación:

5.0

Very quick and helpful

Clasificación:

4.0

parking out front is pretty tight

Clasificación:

5.0

No improvement needed in my opinion. The guys that helped me check out and check in were terrific. Efficient and friendly. I give uhaul and their personnel high marks! Dana Basiliere

Clasificación:

4.0

Service and equipment were fine. The staff were very polite and efficient. However, this site is located in a heavily trafficked and dense commercial area. Parking is severely limited. A new location with more space is needed. The business would thrive.

Clasificación:

3.0

Ripped off on fuel. Put $25 in fuel in for 40 mile rental. Was still charged a fuel surcharge because they listed the fuel as more than what was there originally

Clasificación:

5.0

Whole experience was great - everyone working there was great to interact with.

Clasificación:

5.0

Everything went smoothly, maybe s as another worker for the front would help speed things up but was pretty fast for how busy they were

Clasificación:

4.0

I was charged for 2 days when I only used it one. This was not explained well at all. If I am 1 hour beyond the arbitrary time of 4:30pm which was my estimatye I am charged another full day? That was not explained at all.

Clasificación:

3.0

Poor customer service was spoken to very rudely and hung up on twice management was of no help or care for my concerns or issues.

Clasificación:

5.0

Jordain, the fellow who helped me was exceptional. Personable, friendly, professional. You have a great employee in him!

Clasificación:

5.0

The manager was very thorough & polite. The store was busy when I got there to pick up my truck, but he kept the line moving & got us in & out as quickly as possible.

Clasificación:

4.0

Tight lot

Clasificación:

2.0

I made a reservation for a van through the 24/7 service only to find that this location did not actually prepare the truck (I did received a confirmation email stating it would be ready). In addition to not being able to pick up the truck I reserved, the only other truck that they had available on site was completely parked in on all four sides... it took 2 hours and two different customer service personnel to figure this out. The next morning I was able to pick up the truck but I lost an entire day. I was also given the $50 guarantee refund due to the fact that I wasn't able to pick up the truck I reserved which is why the rating is a 3/5. Definitely recommend a different location if you need a quick and easy rental, save yourself the headache.

Clasificación:

1.0

While from a quick look it looked clean, the cab had trash under the seats, clearly had not been cleaned at all by the company. Specifically disturbing due to covid-19. Check in “inspection” was deceitful and not through nor was I told I had to complete it digitally as later I received a text telling me to do so before driving off. We later realized the ramp was caked in mud. Then when it was returned I was asked if I would like an email or paper receipt. I said email and they said they will send it right over. Two phone calls later (actually 12 because that is how many it took to actually get through to someone each time) and the next morning I finally received the receipt saying I owed gas, this was not mentioned via phone or when I dropped it off. I filled the tank to exactly where it was when I got it, have the gas receipt to prove it! Probably kept it running or let someone take it out under the table after I dropped it off, they had to walk the lot 18 hour later after I dropped it off to even verify that the truck was returned. Ridiculous. Completely ignored by corporate support. I had a great experience Spring 2020 with a much cleaner truck but this experience has me no longer recommended this location or planning to ever use in the future.

Clasificación:

1.0

I would give a ZERO star review but sadly that's not an option. This past weekend was the worst customer service experience I've ever had. I will NEVER use UHAUL again. At the time of picking up the Truck, the guy at the front desk looked up the wrong reservation, which I only noticed because I asked exactly what we were being charged with. He said a truck and trailer. I didn't rent a trailer, only a truck. So back to square one pulling up the correct reservation. After 3 tries, he finally figured it out and found our reservation. The guy said there is 3/8ths of a tank of gas in the truck, and return it with that same amount, but when we got home only 5 miles away, we noticed the tank was almost empty, so clearly he was incorrect on how much gas was left. He also did not do a walk-around/inspection with us before we left. If he had, he would have seen the gas meter. We returned the truck with the same amount of gas as what we were given (not 3/8ths but even less), which they tell you to do, and we have now been charged a total of $79 for gas ($30 service fee + $49 in fuel). I've called to speak with the manager there and have not received a call back as of yet. Also, when we got the truck home and opened up the back, to start loading it, there was broken glass in one corner and no furniture pads in truck. Again, if they had inspected the truck after the last person used it they would have seen the glass. For all of those reasons, I would not recommend UHAUL to anyone I know.

Clasificación:

5.0

The experience was perfect. Just simply continue what you have been doing. Very professional and courteous.

Clasificación:

1.0

I turned in equipment at 2pm on Saturday. The clerk took it off my hitch and inspected it Was told I was set, I would get final paper via email in a few minutes. By 3pm still not done. I called for 4 hours. No one would answer. Sunday, again, item not checked in. It is now listed as late on my account. I called starting right at 9am and no one would answer. I spoke to 6 different customer service reps at the national phone center. Not one could help me as VT refused to answer their phone. They SUPPOSEDLY sent VT messages to call me. I asked to speak to a supervisor. Morgan was rude, dismissive and unhelpful. I was shocked by her behavior and tone. I have never, ever, spoken to a manager asking for an employee to be dealt with. But if that is her attitude? I would fire her. Rudeness from a customer service supervisor is unacceptable. Period. They kept telling me "it was no big deal". Yes. It was. It was MY credit card on file with no proof I returned the trolley. It took a FB person to finally get it resolved 29 hours after I dropped it off. Only person who even tried to help. Leah from FB was phenomenal. I cannot thank her enough. It is not acceptable a store refuses to answer it's phone for 2 days AND that corporate has no way to reach them. What if it was an emergency? There MUST be a fail safe to reach them. I still have not received my promised phone call and apology from the VT store. Disgusting. Mistakes happen, they forgot to check it in, ok. But to ignore the phone, corporate, messages for 2 days. Unacceptable. And the rudeness by the customer service people on the phone? Training needs to be done.

Clasificación:

2.0

I was incorrectly charged for fuel after drop off. Check in and check out was essentially non existent. No walk through or mileage check. I'm not sure if this is a COVID precaution or new operating procedure. I contacted UHAUL about the error in charges the day of my return and still haven not heard from them. I will be calling today. Truck was well maintained and clean, customer service were polite and fast but again, no thorough checking in/out

Clasificación:

4.0

Service met expectations

Clasificación:

5.0

The employees were efficient, kind, and made it very easy. It was a freezing cold day and they made sure the trucks were warmed up! It was very thoughtful.

Clasificación:

3.0

One attendant very busy. When dropping off a one way, no one was around to direct me on what to do. Went inside and had to wait in line only to just hand in my key.

Clasificación:

2.0

Employees did not wear mask, vehicle had not been cleaned or had snow cleared .

Clasificación:

1.0

I was given a truck with 7gallons shy of a full tank

Clasificación:

5.0

Fast check in/check out. Helpful counter people. Everything went smoothly.

Clasificación:

5.0

Improve updating customer information online.

Clasificación:

5.0

Customer service was good. Greeting from employee's on initial entry could have been better. Once I got to the counter and figured out what rep was going to help, they were courteous and friendly. I do believe the manager assisted me.

Clasificación:

1.0

I was charged a fuel fee even tho I filled it up to the same amount I picked it up with at the gas station next door right before i brought it back

Clasificación:

5.0

Everybody was helpful!

Clasificación:

5.0

Busy place, but they had all the answers and set my up perfectly.

Clasificación:

5.0

Already left 1 but 1 more thing , I learned something important from a total stranger (customer in front of me ) just because he asked a ? to the uhaul employee.So thank you for that to. Customer service can really suck & these guys are good , fast , plesant.

Clasificación:

3.0

Friendly service, but my customer service guy should have been wearing a mask even though he was behind the sneeze guard. It made me feel uncomfortable.

Clasificación:

3.0

Only average as we dropped the truck off on Wednesday Dec 30th and they did not check it in until the end of the day on Jan 1st and are now trying to charge us for all those extra days - HASSLE!!!!

Clasificación:

2.0

none of the associates were wearings masks in or outside of the store even when dealing with transactions. there is a mask mandate in our state and in our city

Clasificación:

3.0

Wash the outside of the trailer

Clasificación:

3.0

Requested a dolly and it wasn't in the truck. Not sure if that was my fault but I feel with doing everything over an app then I should have had the dolly in the truck waiting for me

Clasificación:

3.0

This is the only uhaul, so I don't know what else to recommend. But the truck was surprisingly dirty, especially since when i pulled up they were washing another truck. It was difficult to see out the windows to leave the lot! Also, I asked for a dolly and it was just sat next to the truck and I had to load it myself (I'm very short and had a hard time lifting it in) which I found strange. Also, the key drop box was just flopped open which made me a little nervous about leaving the keys on drop off! I took a picture just in case though, worried about getting charged for something I can't control! The manager, Jordain, was very nice but the worker I dealt with was very standoffish.

Clasificación:

2.0

Not charge me fees that aren't even slightly applicable. Then actually give me my money back when your employees say they will.

Clasificación:

1.0

Where to start? The heater worked, but that's about it. The truck was filthy, and this U-Haul location wouldn't wash it on request. The gate was rusted and difficult to open and close, as was the latch and the ramp. The brakes were adequate but not great. The driver's door and window gaskets were so loose, air rushed in constantly making the cabin sound like there was a hurricane. And as if that wasn't bad enough, the steering was loose and the suspension virtually nonexistent, causing the truck to drift and making the driving extremely difficult and unsafe. The steering fluid was too low, causing the truck and steering wheel to groan, gurgle (seriously), and difficult to turn and maneuver. This truck never should have been rented as it was unsafe to drive. Go to another location.

Clasificación:

2.0

We rented two cargo vans.There was garbage and cans in the back of one van. Crumbs on the front seat and definitely had not been wiped down. I don't know your standards for covid 19 cleaning but that aside we were very disappointed in the lack of cleanliness in the vehicles we rented. Also the second van as soon as I turned the key the change oil light came on and one of the back tires was low in air. I was dropped off there to pick up the van so I had to take it anyway and make another trip back the next day to swap the van out. We expect when we rent a vehicle they will be clean and ready to go right away. We will be renting from elsewhere next year.

Clasificación:

3.0

I am relieved that I have nothing at all to say about the drop-off location. It existed, I left the UHaul there, the guy working said thank you.

Clasificación:

1.0

During a pandemic where almost 300,000 US citizens have lost their lives to COVID-19, neither of the men working the front desk wore masks at all while servicing us. It was very uncomfortable and unsettling. Additionally the truck provided to us was extremely dirty on the inside, clearly indicating that they are not being sanitized between customers. I'm overall very unsatisfied with the experience.

Clasificación:

4.0

The truck was fairly well used. It had 142,000 miles. It ran fine but some of the interior boards that can be used to secure the load were broken. I was kind of surprised it was still in the UHaul fleet with that much mileage. I've probably rented a dozen times over the years and that was the most worn vehicle I have run across.

Clasificación:

5.0

Parking/in & out is difficult. Not at anyone's fault, just the fault of the location! Flow to get out of lot is a little cramped. Man at check in was very kind & helpful. ¡Gracias!

Clasificación:

4.0

Online pickup worked well.

Clasificación:

2.0

The employee there when I picked up the truck was absolutely useless. He seemed angry at me for being there, was unresponsive, and was not wearing a mask. Separately, the online check-in/check-out process is a bit clunky and could be improved.

Clasificación:

5.0

Got the job done and no hassles. Be nice if you had a 1/2 day rate as I only used it for 4 hours.

Clasificación:

3.0

Just another rental; although impromptu, so got what was available given the short notice.

Clasificación:

3.0

I discussed that length with the person checking me in that the cab wreaked of marijuana. And they knew about it. I also pointed out that the start mileage was incorrect on the paperwork, and they agreed and said they would fix it when the manager came in the next morning. That paperwork was not corrected and I was totally overcharged. I would love to hear from someone to straighten out the issue. However you cannot contact the actual location and you get pushed into U-Haul's endless phone tree where no one actually picks up.

Clasificación:

5.0

Helped me out with a billing issue, made it easy

Clasificación:

5.0

All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

Clasificación:

3.0

Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

Clasificación:

5.0

Everything went smoothly and everyone was very easy to work with and kind. ¡Gracias!