Customer Reviews for U-Haul of Burlington

7,958 comentarios

460 Riverside Ave   Burlington, VT 05401
(Between Cumberland Farms and Shell)

(802) 862-8698

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(802) 862-8698

460 Riverside Ave
Burlington, VT 05401
(Between Cumberland Farms and Shell)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

Generally a positive experience. However, Parking lot was congested with vehicles so it was difficult to park and even enter the building. One attendant at the desk on a busy morning - should have been more.

Ken B. 
Clasificación:
5.0

Excellent experience with our rented trailer and with personnel at each end if our travels.

Jim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Nathanael who helped us as knowledgeable and helpful.

laura M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Annika L. 
Clasificación:
3.0

The service person was awesome. Theres just not enough parking/drive space in the parking lot-

Brandy C. 
Clasificación:
5.0

Everything went perfectly from the staff, to drop off after hours. Thanks again Uhaul on Riverside!

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M. 
Clasificación:
5.0

The online method of pick was a little confusing for me I didn't realize I wasn't completely done all the steps and I started driving away a different truck luckily the man saw me and stopped me and directed me to the truck I was supposed to have although it wasn't out and ready for me at the time I had requested. Another truck had to be moved prior to me driving mine away it was parked behind another truck and not ready to go. When I had filled out the online paperwork it had said if the truck isn't ready to go money would be reimbursed but that doesn't seem likely.

Talia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
5.0

Incredibly efficient customer service rep. I walked in to 9 people deep and it was less than a thirty minute wait. I forgot my phone in the vehicle and an hour and a half later it was at the desk waiting for me. It helps when people book on line ahead but it is even better when the staff is knowledgeable.

Terri N. 
Clasificación:
5.0

I really can't think of a thing. The p[lace was clean, organized and well stocked. The staff was helpful, very knowledgeable, and professional, especially Nathanial. He covered all the aspects of the rental clearly and professionally. Great experience.

Richard W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelsey C. 
Clasificación:
5.0

Don't change a thing. great job.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

Include a short handled broom to facilitate cleaning out the van bed mat of accumulated dust and bits.

Francis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith L. 
Clasificación:
5.0

The agent at this location, Trevor Mobbs, was great to deal with— very accommodating and helpful!

Jason H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

The staff working - Greg (?)/ Brad (?) was great. He knew exactly how to manage the drop-off to make it the fastest, easiest transaction for me and another customer.

Elizabeth L. 
Clasificación:
5.0

I had a perfect experience

Oliver L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher L. 
Clasificación:
5.0

It was a bit pricey but service and the equipment (pick up truck) were excellent. We had no problems.

brenda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coletta G. 
Clasificación:
3.0

My location was changed from St.Albans to Burlington at the last second & I booked my hotel in St. Albans because it was close. Felt like the moving truck was really overpriced if I'm honest.

Natasha L. 
Clasificación:
2.0

The truck was old. The driver door didnt latch completely. I could barely lift the door on the bay; the track was out of shape and needed to be greased. Otherwise it was ok. Fortunately I had a local move. I would not have wanted to take that thing on a road trip.

Pam C. 
Clasificación:
5.0

El cliente no dejó un comentario.

roland H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl L. 
Clasificación:
5.0

Have the rental vehicle out and away from other vehicles ready to go.

Lance T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA P. 
Clasificación:
5.0

Your doing great!!

Judith L. 
Clasificación:
5.0

El cliente no dejó un comentario.

josh M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug G. 
Clasificación:
4.0

Only issue was that I was 2 hours late picking up the trailer, so the U-Haul system cancelled my reservation. Fortunately there was a trailer available, and Nathaniel in the U-Haul office was super helpful and friendly at finding a trailer for me.

Russell W. 
Clasificación:
5.0

Great in and out!

AJ R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita L. 
Clasificación:
4.0

Tracks could be clean inside the cabin. Discount for bringing track back earlier and returning to same location.

emina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ezzeddine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

The truck leaked getting both me and my stuff wet when driving in the rain.

Samuel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justine G. 
Clasificación:
5.0

Service was excellent and the personnel were friendly and helpful. One thing that could be done to improve the experience is to hire an additional staff member to speed up processing times while checking in/returning equipment

Michael S. 
Clasificación:
3.0

Convenient location, had the truck size we wanted. Had a long wait time for pickup and the office seemed understaffed.

Dana H. 
Clasificación:
4.0

These guys knock themselves out to be friendly, helpful, efficient. The location has already expanded parking places for customer cars, which was huge. The location gets a lot of business, and like ALL such enterprises coming out of the COVID couple of years, right now they need more people to keep up with the business - notice they are hiring, and working on getting the staffing expansion they need. So this isn't a "what you should do to improve" note, it's an acknowledgment that the location is already my go-to, and adding staff is something already being worked on.

Kristin L. 
Clasificación:
5.0

The rep. that helped us, Brad Jones, was WONDERFUL. Informative, kind, helpful and very friendly! An asset to that location!

Letitia H. 
Clasificación:
5.0

My experience was perfect, wouldn't change a thing.

Rafael S. 
Clasificación:
3.0

On website when I booked I picked St.Albans location . Get a call that I have to go to BTV. This was 20 miles and a 40 min drive one way . Totally out of my way. And I had to pay the extra mileage. That is not ok. Windshield wipers need replacing. Check in process was good and friendly gentleman who checked us in.

Melissa D. 
Clasificación:
3.0

A tip about the turn radius of the truck when pulling out would have been helpful. I was making a right turn in a 15' truck and coming out of the lot space with added 45 degrees more to the turn. I ended up having to turn into the other lane to make the turn, which annoying some of the incoming drivers. Had I know I could've angled the truck better to pull out o to the road.

Timothy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yesseny P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob G. 
Clasificación:
5.0

The attendant who checked-in the trailer, like other attendants before, was very efficient and quick. He explained what I should expect in the e-mail and what, if any, additional charges may be levied. I was in and out in about 15 minutes.

Dennis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylie C. 
Clasificación:
5.0

Everything from making reservation, pre check-in to check out went perfectly! The 9 foot cargo was the right size for the job and was easy to drive.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meaghan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert F. 
Clasificación:
3.0

Service and equipment are top notch. Especially the service that I receved from whomever it was that checked me in &out. He was fantastic. The location and parking lot is a bit tough for people like me who don't have experience driving big trucks. Mine was 26 feet.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nagy M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephenie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucio C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Per S. 
Clasificación:
2.0

They said they Had a 20 foot truck . So reserved it. And when I got there they only had a 15 so I had to put double miles on it. .. they should have offered a discount atleast to make up for it .

Travis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen A. 
Clasificación:
5.0

It was great

Junny T. 
Clasificación:
3.0

I had to go 30 miles to rent a truck when there are two closer to my home. I got over that because maybe they had no truck available. What can't get over is why I couldn't return the truck to the location 5 miles from my home, I had to return it at the location where I rented it. I thought you could return the equipment at any uhaul location

Pamela P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

Super place. Thanks

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah B. 
Clasificación:
5.0

The gentleman at the service counter realized it was getting busy and radioed his coworker to come inside to help. Brad was nice and professional. I had to park in a bad spot because the return area was full. Brad said not to worry! He came out and unhooked the trailer and we moved it into its spot. Inspected the trailer and said he would email me the receipt within 10 mins. He was great! Couldn't have asked for a better total experience! Thank you Brad

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
5.0

Great service!

Karen R. 
Clasificación:
5.0

Excellent Service! Fast, Efficient, Knowledgeable. Explained everything we needed to know. Will definitely rent from this location again in the future.

Kimberly M. 
Clasificación:
3.0

I asked the manager Trevor about some hitch issues I was having and he gave me an honest answer without trying to upsell me on a product.

SCOTT F. 
Clasificación:
3.0

I've used uhaul before from this location with no issues, this time was different. Made reservation for truck on Tuesday to pick up Saturday in Burlington, received confirmation soon after, then on Friday received an email saying pickup was in St. Johnsbury ON THE OTHER SIDE OF THE STATE. I head over to the pickup location in Burlington after receiving the email and am told they could give me a bigger truck (more money) at 11am on Sunday, ruining all plans made for this move. The truck on the highway shook like crazy once you hit 60 and when you hit a bump the front passenger side made this loud clunking noise. Not at all happy with the whole situation. You'd at least think they'd of offered the larger truck at the smaller trucks cost. Very unhappy customer.

John W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Seth Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay N. 
Clasificación:
5.0

Excellent customer services - fast and simple check in

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
5.0

I was already a fan of UHaul and this experience confirmed my sentiments. I managed to alter the reservation at pretty short notice and the customer experience was straightforward and no hassle. Equipment was all in good order. Thanks.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley L. 
Clasificación:
5.0

The truck rental was very dirty inside like it had never been cleaned before I picked it up.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven L. 
Clasificación:
5.0

nathaniel is a great asset to your company. I have worked with several different locations and he makes this one the best.

TheNature C. 
Clasificación:
4.0

Reservation #23493655 was made on 06/13/2022 On Thursday, August 11th, I received a voice message and email that U-Haul has changed the pick up location from Burlington VT to St Johnsbury VT, 80 miles away. I attempted many return phone calls (only to be put on hold) and responded to both the email and the website as soon as I could. The Bad â€" U-Haul's business model of changing the reservation at the last minute without my approval. This is an extremely “customer unfriendly” process. The online reservation pick up location as “preferred”, not a guarantee is extremely poor. If I needed equipment in St Johnsbury, I would have requested a St Johnsbury location. The individual who I final spoke with on the phone. He really needs some “people skill” training. I do not like being accused of creating the issue because I did not immediately answer the phone when U-Haul tried to contact me. The Good â€" The two individuals that I worked with at U-Haul of Burlington. They were a great assist. Karna, the customer assistance that helped with the after hour drop off because the online app could not resolve the contract.

Mark R. 
Clasificación:
4.0

Walking alone two lots over to retrieve the truck was not something I was accustomed to when picking up a rental. No review with me regarding the pick-up for a visual look-over together. must be a COVID restriction thing ...not sure. If it is, an explanation would have been sufficient.

MARIA V. 
Clasificación:
5.0

Gracias

lee B. 
Clasificación:
4.0

Super easy. Nice people. Thanks!!!

Mary C. 
Clasificación:
4.0

Front desk staff extremely helpful in helping me plan and schedule a few extra days on my local rental.

Peter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate S. 
Clasificación:
5.0

Helped me out with a billing issue, made it easy

Jeffrey C.  |  Overall Experience 
Clasificación:
5.0

All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

David T.  |  Overall Experience 
Clasificación:
3.0

Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

abena s.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly and everyone was very easy to work with and kind. ¡Gracias!

Katie B.  |  Overall Experience 
Clasificación:
4.0

Closes a bit early in Sunday. Most people have that day off and would like to get things done then.

Michael D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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