Customer Reviews for U-Haul of Burlington

7,776 comentarios

460 Riverside Ave   Burlington, VT 05401
(Between Cumberland Farms and Shell)

(802) 862-8698

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(802) 862-8698

460 Riverside Ave
Burlington, VT 05401
(Between Cumberland Farms and Shell)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I got not expensive and more comfortable to use whatever you decide and when ever great services

chhetri D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Great service and People are Helpful

Yel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick P. 
Clasificación:
5.0

The van was filthy. Animal hair was all over the seats to the point I needed to get Benadryl for the reaction I had to the hair.

Doris N. 
Clasificación:
5.0

No complaints, check in and return very efficient

JR H. 
Clasificación:
5.0

As always, great service, friendly staff.

Christopher H. 
Clasificación:
5.0

Ok- second question is relative it is a u-haul you are renting this had 159000+ plus and was still going :)- the reason for the excellent rating was the guy who helped - - enjoyed working for U-Haul and you could tell had the system down easy in easy out -

Jeffrey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
4.0

Rear sliding door on van was not repaired so that the door open alarm was still alarming continuously even though door was fully closed. Was only informed of this after I signed my paperwork. otherwise fine a polite and respectful.

Justin H. 
Clasificación:
3.0

Not tie up my money on two cards because the person waiting on me don't know what he's doing. Over charging me to start with. Then saying my card was declined because the person the day before put a hold on my card for the truck so when I went to pay for the truck the money that was on hold for it did not come up or the guy doing it did not know how to do his job to get the money on hold for the truck so I had to use a nother card witch I was over charged 56.00 dollars and change now I'm waiting for the 56.00 dollars to be it back on my card plus I'm waiting for the 87.20 to be put back on my card from the day before. So no I'm not very happy with the service I received and I'm still waiting to get the 143.20 the I was over charged and the money that was on hold for the truck to begin with. Plus what it cost to rent the truck so would you recommend your friend's

DONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

obhijit H. 
Clasificación:
3.0

trailer was not swept out. furniture blankets were not folded or in a plastic bag like they are normally.

THOMAS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
3.0

Leave the gas level at full so there is no problem in over paying for gas ESPECIALLY with today's gas prices. I hope that I am not charged an additional day for being 25 minutes late in returning the van and that you will reimburse me for 1/4 tank of gas.

Mary Ellen M. 
Clasificación:
1.0

The individual working was tremendous, however…he was stuck doing the job of three people but he was the only one. Why any manager would allow for this is unfathomable. Also, the night drop off did not work as advertised and I spent over a half hour trying to get the website to work with no luck. The 24/7 support team was useless. I understand that there is an employee shortage and this individual running that store that day deserves a healthy raise. He kept his cool and handled the sea of customers while checking vehicles in and out, invoicing, and answering the phone.

Mark B. 
Clasificación:
4.0

You need more counter people, as this is a very busy spot. The location is terrible - located between two very busy gas stations and difficult to get into and out of with little to no parking. My truck needs to have the oil changed and the hood was not closed tightly and thank God I noticed it before I got on the interstate. The two gentlemen - Nathanial and Carlos - were very nice and efficient, but a bit overwhelmed with the amount of traffic. The self check in and check out procedure is difficult to follow on the website and the app and it does not give the correct total for what a person would be paying. Also, I was told that I would be charged $79 per day for the truck and only be charged mileage if it went over 100 miles; however, the receipt I received on line did not reflect that discussion, which I had with Nathaniel. Hopefully, you will be able to find more staff to speed up the check in and check out process.

RONALD S. 
Clasificación:
3.0

There was a long line in picking up the vehicle resulting in a loss of a half hour on the rental time; hire more help at busy times so there is very little waiting time to pick up a vehicle.

Robert Z. 
Clasificación:
5.0

Nathanael (sp?) was clearly overworked - without a day off in awhile, but he had a positive attitude and was extremely efficient and friendly. Great experience. Drop off was super easy also. Didn't even have to go inside.

Lara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

rafael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
5.0

staff were excellent. move facility to a less congested location.

kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob W. 
Clasificación:
4.0

Great customer service. This site needs to expand. Lot is way too small for a business that by its very nature requires room for vehicles to maneuver.

Regina S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Grant L. 
Clasificación:
1.0

El cliente no dejó un comentario.

cali M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff T. 
Clasificación:
5.0

I had to wait extra time while the one staffperson helped someone with a stuck truck.

Martha D. 
Clasificación:
3.0

The wait time for my truck was frustrating. Staff was limited to one person.

Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan M. 
Clasificación:
5.0

The app is a big problem! Very hard to navigate and not intuitive. It asks for information that should be collected long before trying to pick up the truck rental. The app would hang and it seems that most of what is painfully entered goes to a person somewhere that is manually completing the check out process.

Marshall C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

The manager, Brandon/Brenden, was exceptionally friendly, professional & helpful. The other staff members were also friendly & polite.

Christina G. 
Clasificación:
5.0

This truck had a slight leak at the front wall of Grandmas attic, or whatever that up part is called. Our boxes got wet and a little soggy, but nothing was damaged. I let the person at the place know. Silicon caulk will probably take care of it. Just so the next renter doesn't have an issue

Mark S. 
Clasificación:
3.0

I would not recommend Uhaul at this time. 1. The reservation system a joke and you can't reach anyone at the store. You have to go through their centralized phone system and reach reps that aren't even local to the area. Hold times were RIDICULOUS.

Fred M. 
Clasificación:
3.0

Truck was just ok...

Larry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
5.0

It was not clear that if you book a truck from 8-4, you must arrive at 8am or else the reservation expires. When I tried to check in on my phone, it would not let me continue but did not give any details. I had to wait in line for 45 minutes to find out the problem was due to not checking in right at 8am. Thankfully there was another truck available and the manager was very helpful. Please make it clear that pickup must happen at the beginning of the reservation window or else the reservation will be cancelled.

Graham T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josephine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mara I. 
Clasificación:
5.0

Very easy and quick to rent a U-Haul from Burlington. Only have good things to say

Daniel S. 
Clasificación:
5.0

Send the vehicle condition check link when the keys are handed over. I did not receive the link until it had expired.

William S. 
Clasificación:
5.0

Despite being Completely understaffed on college move out day, the two person crew were courteous, polite patient and helpful. They went above and beyond. The kind of staff every employer would want to keep.

Shaun C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samuel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio D. 
Clasificación:
5.0

Happy with service on a very busy day!

Sam T. 
Clasificación:
5.0

Everything was perfect, from pickup to drop-off

DAVID W. 
Clasificación:
3.0

I had a mixup with hours needed. The app auto inputs 6 hours when reserving a truck. I put estimates of 500+ miles. That should be a clue that I didn't mean to rent for only 6 hours. I needed 24. They called and left a message after the 6 hours they extended it to the 24 hour mark. Cool no problem right? Well the voice-mail finished with a threat to contact the police and report it stolen. I don't understand why it had to even be included in the correspondence. I have used uhaul so many times but now will seek alternatives when in need of equipment.

Shawn C. 
Clasificación:
5.0

This location is also very difficult to access! It is dangerous to try to maneuver your way into this little spot when you are tired from moving, which is what U-Haul's customers are doing almost by definition. I am sure the real estate was inexpensive, but the location is just bad. The customer service was excellent here.

Kristina R. 
Clasificación:
5.0

Nothing that can be improved on - the location is tricky to access with a trailer and I imagine it's also difficult if you're trying to get into it with a large truck. Excellent customer service, though.

Kristina R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
4.0

The gentleman that checked us in and out was great! He was very busy but was calm and cool and took the time to answer all of my questions! You have a great employee!

Danielle P. 
Clasificación:
4.0

You advertise 39.99!o get the gas thing but total was 123$ seems very unreasonable

Leslie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
4.0

Long lines, could have used more help.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob D. 
Clasificación:
5.0

El cliente no dejó un comentario.

alden D. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue W. 
Clasificación:
3.0

The guy who helped me out was super helpful, and frankly over worked. Give him a raise, don't loose him.

steven R. 
Clasificación:
5.0

Nothing - all went well. Was happy to be promptly assisted especially at pick- up early in the morning before scheduled opening hour. Thank you!!!

Gregg T. 
Clasificación:
5.0

All good at that end.

Vincent Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
3.0

The employees are great!

Barry T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodore M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pauline A. 
Clasificación:
5.0

great location. Ryan Jones was super helpful and professional. everything was perfect! UHaul is great to have in the city.

Robert P. 
Clasificación:
5.0

Good facility. Nice people.

Haile W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
3.0

Although I had filled out everything online I still had to do it all over again at the dealership, which took an extra 1/2 hour. The van was less than clean but worked fine.

Caroline A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jody M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradford S. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott G. 
Clasificación:
5.0

Give the man with a beard a raise. Friendly, hard working dude.

Joseph R. 
Clasificación:
4.0

It was extremely hard to open the back of the truck door!

Mike N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toby N. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
3.0

Attendant was slow and not particularly friendly. Vehicle hadn't been cleaned inside at all.

Emerson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyleah B. 
Clasificación:
5.0

The person at the service desk was great.

Richmond B. 
Clasificación:
3.0

El cliente no dejó un comentario.

thomas T. 
Clasificación:
5.0

Everything was super smooth and easy, and the customer service was great! Very personable and helped me through all the options and clearly cared about what was going to do the job best for me. Stephen and brad were both exceptionally helpful! Thank you for everything!! I was nervous it would be hard but they made it really really easy

Christine B. 
Clasificación:
5.0

Running my Bussiness well with u-haul equipment. Appreciate it.

CLEOPHACE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

The general manager Nathanael is amazing. My boyfriend and I have been there a bunch recently and he always gives us a ton of information and never sugar coats a thing and gives us all the right information. He's doing a terrific job over there, thanks for everything!

Ava F. 
Clasificación:
5.0

Very helpful staff

Joseph R. 
Clasificación:
3.0

make sure the windshield wipers work. I had to repair them myself on the side of the road >also you need to offer easy pass for tolls

steve F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ward M. 
Clasificación:
5.0

Helped me out with a billing issue, made it easy

Jeffrey C.  |  Overall Experience 
Clasificación:
5.0

All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

David T.  |  Overall Experience 
Clasificación:
3.0

Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

abena s.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly and everyone was very easy to work with and kind. ¡Gracias!

Katie B.  |  Overall Experience 
Clasificación:
4.0

Closes a bit early in Sunday. Most people have that day off and would like to get things done then.

Michael D.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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