Comentarios de los clientes para U-Haul of Burlington

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Burlington

Clasificación general:

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CONOR M.
Clasificación:

You overcharged me, charged me for gas when I returned it full, had charges not reflected in the receipt, tried to charge me for multiple vehicles and didn't have the vehicle I reserved even after calling to tell me it was ready. I hope word gets out about your crap business, you should be ashamed!!!

Hailey W.
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El cliente no dejó un comentario.

CHARITY LYNNE D.
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No one came out to check the vehicle

MICHAEL R.
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There was a miscommunication regarding time of return and gas level. Shit happens and I'll be more careful next time.

Rachel G.
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I reserved and paid for 2 dollies. They were not in the truck. I had opted for contactless pick up through the app but my truck was boxed in when I arrived so I had to go in. The office was understaffed.

RUSSELL F.
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Improved a lot over the years...thanks!

JOSEPH K.
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Rented a Chevy pickup truck for towing. The employees at the store in Burlington VT were very helpful and truck was in top condition. I will do business there again for sure.

Cathlene I.
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The employee who a assisted me at pick up and drop off was not wearing a mask! Everyone else, including the other employees were wearing a mask. I'm not sure why he felt entitled enough to not wear one...

Richard S.
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El cliente no dejó un comentario.

Hunter M.
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El cliente no dejó un comentario.

PAUL M.
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El cliente no dejó un comentario.

Cameron T.
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El cliente no dejó un comentario.

Rebecca H.
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El cliente no dejó un comentario.

John J.
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El cliente no dejó un comentario.

Karen D.
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El cliente no dejó un comentario.

JOHN D.
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They didn't give me a trailer and I have called and stopped in and still have not been refunded. And then they charged me for gas even though they never gave me trailer.

Justin Z.
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On pick up and drop off there was only one person walking. I was treated kindly but the wait was longer then needed

Jason A.
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Well we started out by renting a trailer from Hookset. It was cancelled by haul at 730 pm the night before we were picking up. We were put in contact with the supervision who was extremely rude and hung up on us right at 8Pm the end of her shift. We then reserved a trailer at Barre Vermont and was on our way to get when 10 minutes out called and there was no trailer there. We got very lucky and found one in Burlington 30 min before we were to pick up vehicle. As for customer service I would not recommend u-haul for any of your needs and will never use again.

Gordon C.
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Maybe more trailers other then that people where easy to do business with and helpful

KATHRYN W.
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El cliente no dejó un comentario.

Ciaran B.
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The general manager Jordain, had to do some repair work on my light connection to the trailer. He remained calm, courteous competent even though it was a Friday evening and it was raining heavily. I would like to warmly recommend him

Telisa N.
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El cliente no dejó un comentario.

Stewart B.
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The only drawback to this location is the lack of physical space - but that's not an issue that can be addressed by the staff. The trailer was ready on time, checkout fast, and return easy.

TIMOTHY T.
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El cliente no dejó un comentario.

Courtnee W.
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El cliente no dejó un comentario.

Michael C.
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El cliente no dejó un comentario.

Donna Z.
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El cliente no dejó un comentario.

Kristyn N.
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HAve a battery fully charged on the truck!

Tim K.
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El cliente no dejó un comentario.

David S.
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El cliente no dejó un comentario.

Jeff S.
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Check in process was quick. I was in my rental truck and on my way in 10 minutes. Was met in the parking lot as soon as I returned to the dealer. After a couple questions I turned over the keys and was on my way. Less than 5 minutes this time, Great service!!!

Elizabeth G.
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El cliente no dejó un comentario.

AMANDA P.
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The back of the uhaul was extremely dirty and we had to clean it out

Linda B.
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El cliente no dejó un comentario.

Roger B.
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Everything good. Trucks were ready to go just as reserved.

Charlotte N.
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The boxes I'd reserved were not there when I needed them, but Jordain Williams went above and beyond to go over to Plattsburg to pick up the 3rd one for me. D's Transit solutions packed the boxes for me and did a poor job - several boxes were crushed, a piece of heirloom china was broken, and fragile items were packed under heavy boxes. They also left a piece of furniture out in the rain while they went to get the second UBox, but gave me a discount when I complained.

Nicole D.
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Great team. Solid and knowledgeable.

Richard M.
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El cliente no dejó un comentario.

Marcel H G.
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Very tight with everything too close. The people and service were very good.

TORY T.
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The dolly performed exactly as described and I had no issues whatsoever.

JOSEPH V.
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El cliente no dejó un comentario.

Richard R.
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At pick up of vehicle paper work read that fuel tank was full. After starting vehicle noticed that fuel gauge was reading below full mark and fuel tank had not been full as stated. Should receive some credit for not having completely full tank of fuel.

GLENN S.
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El cliente no dejó un comentario.

Mark W.
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Crowded

Lisa B.
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El cliente no dejó un comentario.

Holly C.
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Our truck the Ford F-150 was filthy inside i had to clean out the back of the drivers seat just to be driving down the road and a mouse running up my leg we almost crashed U-Haul doesn't clean there vehicles out i will never rent a truck from them again with out inspecting it not to mention the worker was flat out rude and disrespectful on his phone canceled my reservation and told me i have to do it in person where the price went up 37.32 in price U-Haul CLEAN YOUR TRUCKS!!!!!!!!!!!!!!!!!!!!!!!!

PAMELA D.
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El cliente no dejó un comentario.

Carol K.
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It took over an hour to pick up the truck I rented even with having done the truck share and paid ahead of time. And then when I opened the back of the truck I had to go find an associate again, because there was no dolly like I paid for.

KIMBERLEY D.
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nothing. the person working at the location was incredibly helpful and courteous. will definitely rent from here again

Christopher H.
Clasificación:

Nothing is needed.

Janet B.
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El cliente no dejó un comentario.

Craig P.
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No one at the outside dropoff area. Had to go inside and wait for 25 minutes while personnel dealt with a really annoying customer, before discovering that all I had to do was hand them the key. Would greatly help if personnel could check with everyone who comes in the door briefly to determine what they needed - if it's just a dropoff, then the customer doesn't have to wait. I could have saved 25 minutes of useless needless waiting. .

Sue H.
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El cliente no dejó un comentario.

BRADFORD L.
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only employee that I found threw this whole confusing uhaul rental that seemed to know what he was doing

Chad B.
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El cliente no dejó un comentario.

Jackie W.
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the wait was longer than usual maybe more customer reps on duty especially on a Saturday morning

Donald C.
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El cliente no dejó un comentario.

lee S.
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El cliente no dejó un comentario.

Andrew B.
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I thought this was a joke because the actual directions were so messed up. I've spent the past 2 days arguing with U-Haul about bills, and now you send me something that resolves the issue, in survey form. You gotta have a flag in your system that just says "stop sending automated anything, manage this one personally". That's real messed up.

MATTHEWDAVID C.
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El cliente no dejó un comentario.

Richard C.
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overall a satisfactory experience. Had a problem with the pickup truck tailgate...perhaps a bit of instruction would have prevented it. The availability of rental trucks nearby is appreciated.

Alex C.
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El cliente no dejó un comentario.

FRANCIS O.
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Facility needs to be more organized. I was scheduled to pick up on Sunday 9/20 but the box was not ready and the only trained employee was off. I obtain the box but when i got home it was an empty ox. I had furniture stored there for one year. After searching the correct box was located.

Linda W.
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Make sure the trucks don't need service. Include all dollys that were ordered and paid for.

RICHARD M.
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Great staff

Bijan S.
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El cliente no dejó un comentario.

Robert Z.
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Have more than one staff on a busy Saturday morning. Provide the correct key for the correct vehicle. Clean the interior of the cab, even once a month would be an improvement. Provide the truck with fuel in it. Even and 1/8 tank would be appreciated.

Thomas K.
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Should have another person at the front check-in. There was a long line (6 people) and only one person checking people in.

MOTI M.
Clasificación:

El cliente no dejó un comentario.

Jacob W.
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Could not pick up truck at location I wanted. Ended up costing more due to mileage. Move to a new location in Burlington. In the worst possible place you could be in Burlington. Take the dolly out you have pay 7 dollars for out of the truck. It takes up too much space.

DOMINIQUE S.
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The phone service needs to improve. It is hard to get to speak to someone on the phone at this location

Steven D.
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Keep Jonathan; excellent customer service!

Maurice H.
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I rented the van online and didnot have a smart phone,so I still had to re register with the same info AGAIN when I picked up the van???? Can you do something about improving that for people without a smart phone?? Thanks

Howard B.
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El cliente no dejó un comentario.

Catherine R.
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Jordain was exceptionally helpful and easy to talk to. His customer service is unparalleled. I know he has alot on his shoulders as the new manager and he seems to be taking it in stride and doing a wonderful job helping his customers. He went above and beyond to help me troubleshoot a challenging situation and was determined to help me find a solution, and he did! I couldn't be happier with my experience, and with the care & service that was offered to me.

Richard M.
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El cliente no dejó un comentario.

michelle R.
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Representative was very helpful and friendly!

Martin F.
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El cliente no dejó un comentario.

DONNA S.
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El cliente no dejó un comentario.

CHRISTOPHER U.
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El cliente no dejó un comentario.

Nathalie H.
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El cliente no dejó un comentario.

Stephen E.
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I thought you should know that in picking up and dropping off I had the most helpful staff -- even though the place was booming with business!! You have a GREAT team there!

Jennifer H.
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Good, friendly customer service.

Nicholas M.
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El cliente no dejó un comentario.

Rachel J.
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I signed up for the 24/7 pick up yet was unable to access it the morning of. This meant a delay of over an hour for my eventual pick up time (as I waited in line for over 30 minutes even though I was there right at opening time.

RICHARD R.
Clasificación:

Great service, no wait. Friendly/helpful employees.

Jason S.
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El cliente no dejó un comentario.

Joesph F.
Clasificación:

I Don't Know.

George G.
Clasificación:

We had the 24/7 app so we could pick up before the location opened. It didn't work. So we had to wait until the location opened. Then, since we were behind schedule, we needed the location staff to change the time of our drop off to an hour later. They were unable to do that?!?! Finally, after our day of moving, we tried to do the 24/7 self-drop off. It didn't work again. There were other families trying to do the same. We told them it doesn't work. So we were charged the late fee. Unacceptable. We will never use UHaul again and are telling everyone we know not to, either.

ELIZABETH C.
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El cliente no dejó un comentario.

Allan N.
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El cliente no dejó un comentario.

Robert B.
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Needs more room outside for customer parking!

NATHANMARK G.
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El cliente no dejó un comentario.

Ashley F.
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The man that was working when I went to return the u-haul. Was very rude and unprofessional. I understand he was the only one there. It was an hour before closing. I walked right past him to walk inside to do my return. Didn't say anything to me, I proceeded inside thinking maybe someone else was working inside (nope) 2 other customers walked past him inside. He continued to back up all the vans and pull them forward (about 15 mins) of knowing three seperate customers were inside waiting. When he was done he walked past door so I went out to ask him if someone else was working. Before I could finding talking he cut me off saying “listen I'm the only one here I got other things to do you need to be patient and I'll get to you” this was said in. Really rude manner. So I asked him if I could just do the return online he said yes. As soon as I walked back into building he came in and she what did you need I told him I was here to return truck asked him if we needed to do a walk through he said nope I just need the keys. So I gave them to him he said that was all never said have a nice day, thank you for choosing U-Haul, bye or anything. Just over all very rude.

Rebecca S.
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El cliente no dejó un comentario.

Michael H.
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El cliente no dejó un comentario.

Roger K.
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General Manager, Jordain, provided excellent professional service

Keegan M.
Clasificación:

Fix mobile log in

Mike G.
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You never answer the phone your app fro drop off terrible

roger C.
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El cliente no dejó un comentario.

Jeffrey C. | Overall Experience |
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Helped me out with a billing issue, made it easy

David T. | Overall Experience |
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All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

abena s. | Overall Experience |
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Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

Katie B. | Overall Experience |
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Everything went smoothly and everyone was very easy to work with and kind. Thank you!

Michael D. | Overall Experience |
Clasificación:

Closes a bit early in Sunday. Most people have that day off and would like to get things done then.

No se han enviado comentarios para esta ubicación.

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