Comentarios del cliente para U-Haul of Burlington

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Burlington

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james M. en

Grado:

El cliente no dejó un comentario.

JANET S. en

Grado:

The 20' truck we rented did not seem to be in good working condition. The transmission seemed to really be strained as I drove the truck downhill--when it "down-shifted," it never seemed to go back into the correct gear. Also, the after-hours return of the truck was VERY PROBLEMATIC and I did not appreciate the fact that the link I was sent to self-check the truck back in DID NOT WORK and it kept saying that they couldn't confirm my location even though I had location ID turned on on my phone. I thought it was asking A LOT of me to take photos and send them at 11:00 at night. I thought it was very unkind and unnecessary to make me do this to avoid your $20 "convenience fee." I thought the whole after-hours return process was unacceptably difficult and I did not appreciate it one bit. This needs to be revisited by your company as it places an undue burden on the renter of the truck. Having someone take photos at 11:00 at night is just unreasonable. I was very disappointed with the whole after-hours check-in thing.

gary W. en

Grado:

El cliente no dejó un comentario.

Theodore C. en

Grado:

Great service from staff

Paul H. en

Grado:

El cliente no dejó un comentario.

demetra R. en

Grado:

El cliente no dejó un comentario.

dan D. en

Grado:

Not much really.

Janet M. en

Grado:

The uhaul rental was the easiest experience of the whole move. No stress. Great value. No complaints at all.

Gibson S. en

Grado:

Pick-up and drop-off was quick and efficient. Very impressed by both customer service employees. Thank you

Tracy P. en

Grado:

Would have preferred a different location as indicated in my original reservation. This was out of the way from where we were staying or where we had to go but there wasn’t any other option.

Justin B. en

Grado:

Parking/Returning of vehicles is an absolute shit show but you know cram 'em in right. Otherwise not bad, it's u-haul you know.

Lawrence C. en

Grado:

Folks were very helpful in getting me set up and out the door, equally helpful upon my return. Thanks

Daniel K. en

Grado:

Stay as good as you are!

MICHAEL Z. en

Grado:

El cliente no dejó un comentario.

Christopher G. en

Grado:

Justin helped us get what we needed and helped ease the stress of a last minute rental.

STEVEN S. en

Grado:

Jeff Gilcris of UHaul NH and Kathy in traffic were Awesome +++. Never could reach store when i tried. People were nice when I got there but would be nice to be able to notify them if a problem but they were nice

Nick P. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

Staff is friendly and courteous

Thomas B. en

Grado:

Very efficient check-in and check-out process.

Brian M. en

Grado:

fast service and they had everything i needed

michael C. en

Grado:

Burlington location had equipment I had a guaranteed reservation for in Saint Albans it was 30 miles out of the way. Staff were very attentive and helpful. The online system for reservations has some issues from my experience.

Robert B. en

Grado:

El cliente no dejó un comentario.

Eric S. en

Grado:

Interior organization and exterior appearance could be improved. The staff was very good and compensated for the aesthetics.

buck R. en

Grado:

El cliente no dejó un comentario.

Walter Z. en

Grado:

Nothing. The front and back are doing a great job!

rob W. en

Grado:

I found no areas during this experiance where improvement would be needed. I was very pleased with the customer service and professional demeanor of the entire staff.

Allison M. en

Grado:

El cliente no dejó un comentario.

Tom B. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

YOUR ARE GOOD SERVICE IS GREAT

Brian S. en

Grado:

Leyla Kalkhoran assisted me when I made my reservation and when I dropped the trailer off. Her customer service was wonderful. She dealt with a crowded room on a busy day, ensuring myself and others were well taken care of.

Mackenzie H. en

Grado:

El cliente no dejó un comentario.

Jacob L. en

Grado:

Justin was very helpful. He made sure the drop-off was smooth and quick.

Katherine D. en

Grado:

El cliente no dejó un comentario.

Jeffrey C. en

Grado:

Helped me out with a billing issue, made it easy

David T. en

Grado:

All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

abena s. en

Grado:

Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

Katie B. en

Grado:

Everything went smoothly and everyone was very easy to work with and kind. Thank you!

Michael D. en

Grado:

Closes a bit early in Sunday. Most people have that day off and would like to get things done then.