Comentarios de los clientes para U-Haul of Boulder

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Boulder

Clasificación general:

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Hayden C.
Clasificación:

El cliente no dejó un comentario.

Tuan P.
Clasificación:

Jason Robinson was a professional and provided great service. Thank you

ralph R.
Clasificación:

Very friendly and professional and they know all the equipment.

Michael P.
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El cliente no dejó un comentario.

JAMES N.
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El cliente no dejó un comentario.

DUANE H.
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El cliente no dejó un comentario.

Samuel W.
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El cliente no dejó un comentario.

DON M.
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El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

Barb B.
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Have enough staff to handle at least 2,people. It took me a very long time to rent 1 trailer.

Thera I.
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Super friendly ☺️

David M.
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I've had to do a short local rental twice in the past week and I have been very happy with the results. Josh helped me both times and made the rental experience quite positive. I don't know when I will need to rent another truck again but when I do I will definitely return.

Kenneth C.
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El cliente no dejó un comentario.

Grant M.
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El cliente no dejó un comentario.

Keenan T.
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Very accommodating and friendly! Also very prompt and helpful!

Robert M.
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El cliente no dejó un comentario.

Taj R.
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Great experience and quick drop off. Would definitely recommend!

Stephen B.
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El cliente no dejó un comentario.

JOHN H.
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Very helpful management.

Evanne B.
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Friendly and helpful - everything we hoped for.

Andrew S.
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El cliente no dejó un comentario.

Randal C.
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We did not realize that the truck did not have a ramp, but that was our fault for not asking.

THOMAS B.
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Met at the drive up and within 5 minutes I was on my way and the within an hour I had my receipt email!!

MARYANN M.
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Truck ran terribly. Glad it was only local! But the service was efficient and thorough. And i got the job done..

claude F.
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The poor manager was so uptight and unpleasant that I had to bring it to his attention. Other personnel very nicely helped me upon my return and confirmed that he was a problem. I'd hate to think he might lose his job, but rather training him to be more social might help.

JARED W.
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Great experience!

Andrew M.
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Great place

ivan X.
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El cliente no dejó un comentario.

Brenda K.
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Great service. Andrew was professional & friendly, helping me & explaining every thing. Appreciative customer!

Yecid S.
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My trailer was installed incorrectly causing the chains to spark and almost catch fire!!!!!!! I was pulled over halfway through my drive my cop and almost got a ticket for almost starting a wildfire. The negligence of this location could of not only started a wildfire but set my car on fire with my family inside!! By far the worst uhaul experience Ive ever had and I'm a long time customer

Richard C.
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We turned in the truck after hours. I must admit, I was very disappointed I was required to turn in this truck cleaned for the next customer! There was no way I could run it though a car wash, so I was charged a cleaning fee!

Lucas S.
Clasificación:

Excellent.

Richard B.
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Friendly and efficient service

Leila V.
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El cliente no dejó un comentario.

BRADLY S.
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El cliente no dejó un comentario.

DOMENICK C.
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Please clean the trucks interior. My rental had crumbs and signs of use. Especially during COVID precautions, the truck should be disinfected. Otherwise the staff at this location are kind and helpful.

mike B.
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El cliente no dejó un comentario.

Sara M.
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Every time I come here I have a fantastic experience. The staff is awesome and they provide amazing customer service.

Bruce R.
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Equipment was ready on time, manager was prompt and helpful. Easy and quick to do business here.

Richard R.
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Don't change a thing! The U-Haul employee was cheerful and helpful, offered to change what I rented due to availability, was prompt and finished the check-out process in a flash!

Lori H.
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i was so impressed with the quality of the equipment and the ease of the overall experience! Thank you!

edward K.
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it concerns me that after i've entered all my information online that when picking up the can the person at uhaul boulder, co felt it necessary to photograph both sides of my drivers license and enter all my credit card info as the card reader was not working. this is the perfect setup for identify theft.

MARCO MARIA N.
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So easy - thanks!

JOHN M.
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Excellent and quick.

Christine S.
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El cliente no dejó un comentario.

THOMAS G.
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The fellow who received the trailer in Boulder was super professional and helpful.

Kenneth B.
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They overcharged me a lot!!! He added insurance when I didn't want it. He charged me for 2 days when I had the trailer less than 12 hours. Terrible service.

clayton B.
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El cliente no dejó un comentario.

Alexander P.
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El cliente no dejó un comentario.

Murray H.
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Fast and efficient service.

Austin T.
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Truck was dirty from previous use. It was a truck share so unsure if staff had a chance to check it before I used it

Tim W.
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El cliente no dejó un comentario.

Thomas B.
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El cliente no dejó un comentario.

Jack H.
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Extremely helpful and I really appreciate it.

STEPHEN O.
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I rent a cargo van every six weeks or so and it's always been a good experience with U-Haul on Broadway in North Boulder.

trevor S.
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El cliente no dejó un comentario.

Kari P.
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location wasn't open when I dropped off but I checked in via the U-Haul drop off.

Andrew M.
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El cliente no dejó un comentario.

David D.
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El cliente no dejó un comentario.

Luke E.
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El cliente no dejó un comentario.

ERNEST S.
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El cliente no dejó un comentario.

Thomas A.
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Staff was very friendly and helpful. I initially rented a trailer, but after a few hours of packing realized it was not going to be big enough. Took trailer back and within a few minutes was out with a truck instead. Very painless transaction. Thank you!

WAHNETA T.
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El cliente no dejó un comentario.

ASA F.
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I did not sign any documents, I was not given any paperwork, and no.o e explained there was a mileage cap so I was stunned there was overage charges. My storage locker was an hour in an opposite direction so just two trips to unload were likely the culprit.

Thomas S.
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El cliente no dejó un comentario.

tamara B.
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The location was great but the reservation process was awful and I have been overcharged for my rental and am still waiting a response.

Edward A.
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There seemed to be data lost between the time I called, and the time I arrived and had to supply it again. Also, u-haul should make it clear that your smaller, open trailers do NOT have suspension. This makes for a rumbly, bouncy experience that is unpleasant if off-pavement, or on rough pavement.

JENS J.
Clasificación:

Prompt and friendly service.

Timothy W.
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El cliente no dejó un comentario.

Lance N.
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El cliente no dejó un comentario.

Hugh W.
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These guys are great!

john J.
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El cliente no dejó un comentario.

STEVEN B.
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El cliente no dejó un comentario.

Diane C.
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The service was excellent. They all seemed to be working very hard to help everyone.

Amy C.
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My experience renting a truck here was great, the man helping me was very kind and efficient. Thanks very much!

peter N.
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El cliente no dejó un comentario.

QUAQUILLA W.
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Again, excellent and accommodated special logistics with trailer and truck.

STEPHEN O.
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The guys today seemed short on staff, but always great service.

Bruce D.
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El cliente no dejó un comentario.

Patrick H.
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No parking here. But, great employees and truck worked perfectly

Jonathan A.
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The website/reservation system is terrible. I tried to bump my reservation up 1 hr (3pm to 3pm instead of 4pm to 4pm) just before I left to pick up the truck (because I was ready an hour early) and the system gave the truck reservation to another customer! So I had to stress and rush to get the truck back 5 hours early (10 am), and the other customer had to start an hour late. Fix this!

Sarah P.
Clasificación:

El cliente no dejó un comentario.

Chase B.
Clasificación:

As soon as I walked into the store the person working was rude from the beginning. I had already wasted 3 hours of my life the day before on hold to sort out the change in my order. When I got there he couldn't find my order anywhere and was trying to charge me several hundred dollars more than I was told it would be. The man working continued be absolutely rude and horrible to me. He told me to meet him out back and while I was trying to check in the truck and trailer he seemed like I was wasting his time doing exactly what uhaul required. When I got done with the check in he just walked off, he didn't give me any advice on driving 35 foot of truck and trailer. This wasn't my first time driving a truck and trailer but it was the longest truck and trailer I have ever pulled for close to a 1000 miles and the worker was absolutely rude the whole time I was there and then just walked off.

richard C.
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El cliente no dejó un comentario.

Steven C.
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The clerk was exceptionally helpful and made the whole process very easy. I think his name was Christopher,

celso Q.
Clasificación:

El cliente no dejó un comentario.

susan B.
Clasificación:

El cliente no dejó un comentario.

Todd L.
Clasificación:

Extremely over priced and no mention of after hours check in charge and over mileage fee. I understand you as a company need to charge accordingly to survive but to charge 240.00 for 7 hrs of usage,over mileage fee,drop off fee, and expect customer to fill tank up is absurd! It's in the contract right!! But all is good U haul got their money and will continue to do so to other customers who are in need of a truck and U haul knows they got you by the @#%/&!! What's the consumer to do and why would a corporation care! It's all about the mighty dollar!!!!

MICHAEL D.
Clasificación:

El cliente no dejó un comentario.

VINCENT S.
Clasificación:

The vehicle was dirty, did not have a half tank of gas, and had significant issues with the tire pressure sensors. Additionally, the mileage allotted was insufficient for the address I needed to go to, despite my taking the most direct route and telling the salesman where I was headed. Not sure what happened, I've used this location before with good results.

Olivia F.
Clasificación:

We should have inspected the vehicle together first because when I came back there was a scratch on it that I can't recall when it happened. I think it was there before hand but I got charged 200.00 for it even though Im very sure I did not do it.

Anne B.
Clasificación:

The GM Andrew handled my billing concerns promptly and with kindness. Thanks for helping my move go smoothly!

Susanna M.
Clasificación:

Thank you

Richard C.
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Too many email and text reminders.

Mark F.
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Sent me an email receipt for extra charges, but not for the main rental.

Jacquelyn M.
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El cliente no dejó un comentario.

Thomas R.
Clasificación:

The various employees were very very accommodating and nice. They were helpful. I took this survey only to make sure I mentioned the over the top, super helpful employees.

NICHOLAS S.
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El cliente no dejó un comentario.

ALEX R.
Clasificación:

El cliente no dejó un comentario.

Amy M.
Clasificación:

I live in Denver and was first having to drive to Louisville but less then a week out I was told I had to go to Boulder time and was afraid to postpone a day and then you charged me 2 extra days ... you do not a lot enough time for large moves!

ed h. | Overall Experience |
Clasificación:

The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.

Elizabeth K. | Overall Experience |
Clasificación:

I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!

Katie M. | Overall Experience |
Clasificación:

I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insurance

Bethany F. | Overall Experience |
Clasificación:

Staff was friendly and accommodating-I arrived early to pick up my Ubox and he helped me out right away!

No se han enviado comentarios para esta ubicación.

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