Comentarios de los clientes para U-Haul of Bellflower

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Bellflower

Clasificación general:

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jaime d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

AARON R.
Clasificación:

I was disappointed that I was receiving calls at 1:30 asking about returning it. I rented it online for the whole day. Why would I need to get it back by 1:30. I paid for the whole day. I should get a 50% refund.

Armando C.
Clasificación:

The exit it's kind of risky, they should place a mirror or a camera to avoid any possible accident. Thanks

Martin L.
Clasificación:

Very good experience, everything went smooth.

Charlie T.
Clasificación:

El cliente no dejó un comentario.

NISARG D.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA H.
Clasificación:

El cliente no dejó un comentario.

cacer C.
Clasificación:

El cliente no dejó un comentario.

JAROD H.
Clasificación:

El cliente no dejó un comentario.

Benjamin G.
Clasificación:

The customer service was great. Unfortunately, when returning the truck after hours we felt very unsafe as there were multiple people (not employees) hanging out in the parking lot of the facility on the back of the other trucks that were parked. They were smoking, drinking and were very loud. We were concerned they could tamper with equipment we were returning and other equipment on site. There should be security or someway to keep these strangers out.

Noemi B.
Clasificación:

All excelent

Alexander S.
Clasificación:

El cliente no dejó un comentario.

Jofrey P.
Clasificación:

El cliente no dejó un comentario.

CHRISTINE L.
Clasificación:

Pre-paid for a one way 15' which they did not have we were not contacted prior to our pick up date. Staff was unwilling to help and rude. I will be filing a complaint with BBB

SYLVANUS S.
Clasificación:

Service was friendly and prompt. Reserving a truck was simple, and it was ready when I arrived. Check in process was equally simple and friendly.

MARCOS M.
Clasificación:

Great service

Sean K.
Clasificación:

More information regarding the documentation required to use the app. Allow customers to choose from equipment present. Have a progress meter available for someone checking in online to see progress is being made. Ensure that everything that is listed for the next steps (such as a key dropbox) is actually present. Key lockers so that customers can pick up keys without having to talk to employees.

Ana A.
Clasificación:

I want to be sure my personal information is not shared and or stolen. An associate took a picture of my Drivers license with a phone. Was it a personal phone? What happens to the picture/information? I did not realize what he was doing until after the act was completed. I thought he was going to complete/verify the screen information only. I am not comfortable with this transaction.

ANTHONY B.
Clasificación:

Overall great experience. Fastest uhual rental ever in znd out of office in a few minutes.. Staff was excellant, courteous and professional.

Henry M.
Clasificación:

Fast & friendly service

Antonio G.
Clasificación:

Customer Service experience was terrible. Not friendly at all. Not ever coming to this location again.

Susan B.
Clasificación:

Great staff and very helpful . I just wish they had a place for customers to leave and park their vehicle, while customer is utilizing their rental truck.

Edward P.
Clasificación:

El cliente no dejó un comentario.

Dale W.
Clasificación:

El cliente no dejó un comentario.

SCHUYLER C.
Clasificación:

El cliente no dejó un comentario.

Denise T.
Clasificación:

I rented the worse truck the lot had to offer. the transmission was skipping, the tires were balded and it needed a wheel alignment, Also, the air filter from the air condition fell out when I slammed the door closed. I was very unsatisfied

WILLIAM S.
Clasificación:

Great customer service

THOMAS S.
Clasificación:

El cliente no dejó un comentario.

Alva P.
Clasificación:

Don't expect final receipt via email for almost 12-14 hours after turning in

Larry W.
Clasificación:

Very poor running truck

Laura F.
Clasificación:

The owner was very helpful and nice - fastest uhaul experience I've ever had!

RAFAEL C.
Clasificación:

Customer service was really helpful

Pete Z.
Clasificación:

El cliente no dejó un comentario.

Eleanor P.
Clasificación:

El cliente no dejó un comentario.

Matthew F.
Clasificación:

Staff were rude and unprofessional. They need to teach the employees has to speak professionally. I will not be back to this location and I will tell my friends and family to stay away.

Fabian C.
Clasificación:

Great customer service, much appreciated

Melissa S.
Clasificación:

Quicker checkout when returning the truck...thank you!!!

Ferdinand S.
Clasificación:

I like uhaul excellent.

mark C.
Clasificación:

employees could not be nicer. great place. friendly efficient, and motivated to help.

sidayne T.
Clasificación:

El cliente no dejó un comentario.

Richard W.
Clasificación:

El cliente no dejó un comentario.

Jeffrey W.
Clasificación:

El cliente no dejó un comentario.

Elvis H.
Clasificación:

Really good rental center with good customer service and recommendation.

Freddie C.
Clasificación:

El cliente no dejó un comentario.

MICHAEL D.
Clasificación:

Raymond the manager was awesome and very attentive. I will rent again from this location

Henry M.
Clasificación:

El cliente no dejó un comentario.

Richard M.
Clasificación:

El cliente no dejó un comentario.

RONALD A.
Clasificación:

Hispanic Guy at front desk needs to be more professional

Maria M.
Clasificación:

El cliente no dejó un comentario.

JIMMY M.
Clasificación:

Clean some of the dirt off of your trucks

BRENDA H.
Clasificación:

El cliente no dejó un comentario.

MARK A.
Clasificación:

Everything was excellent except the ride going uphill the truck hesitated at times to pull up the hill

antonio C.
Clasificación:

El cliente no dejó un comentario.

DANA R.
Clasificación:

We rented a utility trailer to tow a vehicle. One of the straps was broken on the trailer that is needed to secure the vehicle during transportation. The utility trailer was not therefore ready for use when we arrived to pick it up. We were sent to another U-Haul facility for the strap to be replaced. We had to wait at the second facility for the person to change the strap, although there were no other clients at this facility upon arrive nor during our time waiting. Overall, I am very displeased with this experience. I would assume that all rental items are inspected upon return and any repairs made PRIOR to the next rental taking place. This did not occur.

Randall H.
Clasificación:

El cliente no dejó un comentario.

MARIO B.
Clasificación:

I made a reservation in a different location, when I arrived to pick up my truck, it was not avaliable, I was refered to this location as no choice. Please make sure when we book appointments, our reservation is ready.

Dino S.
Clasificación:

El cliente no dejó un comentario.

Ramiro V.
Clasificación:

El cliente no dejó un comentario.

arthur M.
Clasificación:

Customer service was great. The clerk at pick up was friendly and helpful.

Chelsea R.
Clasificación:

Had a great experience. Process was easy. Got overcharged for a utility dolly but that was taken care of with a quick phone call.

Roger R.
Clasificación:

El cliente no dejó un comentario.

Markenna J.
Clasificación:

El cliente no dejó un comentario.

Juliette E.
Clasificación:

El cliente no dejó un comentario.

Victor G.
Clasificación:

Continue in your good service! Thank you again!

Sujata G.
Clasificación:

El cliente no dejó un comentario.

Larry L.
Clasificación:

El cliente no dejó un comentario.

Carlos M.
Clasificación:

Used my phone to place reservation and to pick up then drop off my rental. Followed the instructions given and everything worked out. Webpage is a bit slow on u-hauls part. But other than that if you're able to use a smartphone and follow directions there should not be any problems.

Jaime A.
Clasificación:

El cliente no dejó un comentario.

Jeannine B.
Clasificación:

El cliente no dejó un comentario.

George T.
Clasificación:

Nothing. Your staff, regardless of the location are always polite, professional, friendly and helpful. Thank you so much.

Adina T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Paul K.
Clasificación:

El cliente no dejó un comentario.

Chris D.
Clasificación:

El cliente no dejó un comentario.

MICHELLE D.
Clasificación:

El cliente no dejó un comentario.

vangie T.
Clasificación:

Needed the Uhaul a tad longer than expected and talked with "Mike" and no problem. Everything went really well. I would go back in a heartbeat. Super effortless and very helpful with all my questions.

Liliana M.
Clasificación:

El cliente no dejó un comentario.

Nathan V.
Clasificación:

One, the Uhaul was dirty. But it was fine we made it work. My biggest problem is that they charged me twice. They charged the one card on Saturday when I picked up the Uhaul and then charged another card on Tuesday!

Johnny S.
Clasificación:

El cliente no dejó un comentario.

Mark H.
Clasificación:

Awesome and quick $52 total for 10ft truck on local move, $19.95+$14 insurance and 20 miles driven. Only $6 in gas. Good people at the Bellflower location!

Louis M.
Clasificación:

El cliente no dejó un comentario.

Carol A.
Clasificación:

El cliente no dejó un comentario.

Ida Marie B.
Clasificación:

I wouldn't recommend this location there was no customer parking, the truck wasn't clean and were given a truck that we had trouble with the latch.

Mike G.
Clasificación:

I was sent here to pick up the car hauler that was supposed to be in Torrance. The guy there helped us load the car and when the ratchet strap that goes around the tire didn't work he tied a knot in it! He was going to let me drive ACROSS THE COUNTRY with knot tied on the strap holding the tire! I objected and suggested he get a ratchet strap that works to secure the tire and he grunts "are you going to pay for that!?" NO - YOU ARE!! I paid $550 for a properly working piece of equipment and now UHAUL wants me to pay for their shoddy maintenance!? I finally had enough and said I'd pay for the strap but he called the manager who said I cant take it that way and I would have to wait several hours for someone to come and fix it. i was already a day late leaving due to the horrible experience in Torrance where I got the truck! Then I learn they have another trailer but wont give it to me because someone else reserved it - what about MY reservations!? Why is it OK to tell me too bad but not the guy who hadn't yet paid and wasn't there!? They finally gave me the working trailer which should have been the immediate response in the first place.

oscar H.
Clasificación:

El cliente no dejó un comentario.

Ariel A.
Clasificación:

Great costumer service over the phone when I arrived at the shop they had everything ready for me. No waiting at all.!! (5-stars)

ALEX T.
Clasificación:

These guys are fantastic. Fast friendly service. Helpful information. Quick return.

Liviu H.
Clasificación:

Nice people, easy to work , clean car- TOTALLY RECOMMENDED, we used them twice in the last 8 month. Thank you, Angela

guadalupe E.
Clasificación:

Very good service

Eric W.
Clasificación:

Only had one person working and had 4 people ahead of me took 45 min

ALFONSO R.
Clasificación:

Better Customer service.

Naveen S.
Clasificación:

El cliente no dejó un comentario.

Michael F.
Clasificación:

El cliente no dejó un comentario.

Reginald B.
Clasificación:

El cliente no dejó un comentario.

RONALD E.
Clasificación:

El cliente no dejó un comentario.

Jeremy M.
Clasificación:

Very helpful, went out for way Make sure everything was good.

ERWIN TOLEDO Q.
Clasificación:

El cliente no dejó un comentario.

Sorlie R.
Clasificación:

El cliente no dejó un comentario.

Cameron R.
Clasificación:

El cliente no dejó un comentario.

Randall B.
Clasificación:

El cliente no dejó un comentario.

Desiderio D.
Clasificación:

I needed a copy of a receipt but he told me I will receive an email later. Until now I have not receive the email, it should be the same day when I returned the truck.

Peterson M.
Clasificación:

El cliente no dejó un comentario.

JUAN S.
Clasificación:

Nothing the service is very good

April Sandy R. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Judie A. | Overall Experience |
Clasificación:

Employee Raymond was very helpful and always willing to help..

Judie A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

dolores n. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael J. | Overall Experience |
Clasificación:

Ray Arias is the greatest asset you have to represent professionalism, courtesy and overall fabulous customer service. Ray is the reason I will return.

Antonio E. | Overall Experience |
Clasificación:

Keep up the good work

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