I did my reservation 3 months before and you(uhaul) changed the pick up location 12 miles away from were I was supposed to pick the truck up, and you wanted to charged for extra miles, it is not the right way to overcharge customers.Julio Cesar G.
Customer Reviews for U-Haul of Bellflower
Bellflower, CA 90706
(Lakewood & Clark)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Work on your customer service it needs help bad!!!!!Timothy H.
El cliente no dejó un comentario.Arty D.
Advise the customer for the 10ft trucks that this model of truck has continuing alerts regarding the Tire Monitor System. Typically not a driving concern as long as the tires remain inflated.Jerry W.
El cliente no dejó un comentario.Jonathan J.
I had the best experience at Uhaul. I was helped by Shay, and Richard both were very helpful, and professional. I will be using this uhaul location for any of my uhaul need. Awesome customer service.Tamashina W.
Uhaul came in handy when a family emergency came up and needed an affordable storage locker . The staff recommendations were outstanding and was able to provide me with a size locker that was perfect for all my treasures . Convenient location and friendly professional management and staff . Thank you . Nikki JNikki J. | Overall Experience
El cliente no dejó un comentario.Greg K.
No improvement needed.Patricia H.
El cliente no dejó un comentario.Armando P.
El cliente no dejó un comentario.HOON SANG K.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.Huting L.
Worst customer service. I think, the employee kind of racist. They went outside to explain everything about their rent things to the customer before me. I waited for them because both of them went to outside for customer before me. When they came to me, they did every process about my rent and handed my car U-haul car key. Then, they send me outside to search my rent car myself and told me there have some kind of box put my rent car key when I return this. And the lady order me very rudely move my car to outside and don't block their parking lot. I was very polite in those certain moment. I charges unexpectedly huge amount from me without any reason. I don't know I might have any misunderstand about this all incident. Overall we at list expect a good customer service. Sorry for my bad review.arfan N.
El cliente no dejó un comentario.Ardis J.
El cliente no dejó un comentario.Rick B.
Attendant was poor service. Rolled eyes at all my questions acted as if I was insulting her intelligence. Clearly doesn't want to be there.John T.
El cliente no dejó un comentario.tammie B.
El cliente no dejó un comentario.Elmer M.
You fucking crooks,, over charge for mileage, go fuck yourselves, thieves, I'm filing with the B.B.B. And federal trade commission, and class action lawsuit!!!!Luther R.
I feel no change is needed staff was very nice and helpfulArturo Q.
Keep doing what you do.PERCY A.
Manager a little rude and dryLuis A.
I was pleasantly surprised that U Haul uses technology for a quick inspection of vehicle and allows you to upload photos of actual condition of the vehicle. However, the status of the vehicle as I received was not updated, but I was able to upload photos of odometer and gasoline level.Hugo E.
El cliente no dejó un comentario.Makeiko B.
Everything was great, easy, nothing complicated. I'm very happy with the service. Thank you very muchabel A.
El cliente no dejó un comentario.Maria A.
Only issue I had was the cargo wasn't clean in the inside other than that this is my favorite location to pickup and I would definitely recommend this location to any of my friends and familyTanesha W.
Everything is excellent.RICK S.
To be honest, I have nothing nice to say about my last of many U-Haul uses. I kick myself for not looking inside the covered trailer that I rented. This, because when i arrived at my destination to load it for it's intended purpose I discovered it was full of empty boxes of power tools. Front to back just full of debris. Many of the boxes contained plastic bottles of urine and baby diapers. I called the pickup location for a remedy and was told by the manager that they could not resolve my issue in anyway but offered a discount of $90.00. Truthfully, my time to remove that garbage and then find a responsible place for it to be discarded is worth far more than $90.00. This has been such a miserable experience that I can't see myself ever utilizing U-Haul ever again. Not that in the scheme of things it matters in today's world. U-haul will continue and my experience with them is immaterial. In the hospitality world if a major error on the service provider occurs some compensation would be negotiated so that each party involved would walk away balanced. I am not balanced at this point!Bryan F.
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Vanessa V.
El cliente no dejó un comentario.Mario A.
Trailer was dirty (oil, grease and dirt). Not sure my comment to the attendant regarding the need for cleaning was well received. â€œI'll let the manager knowâ€¦â€David B.
Maybe a greeting when a customer comes in the door. But other than that everything was perfect.Rhetta F.
Great serviceRobert T.
They were all niceEddie D.
El cliente no dejó un comentario.Eric G.
El cliente no dejó un comentario.areerak A.
El cliente no dejó un comentario.johnathan R.
The guys at the store were very helpful and professional.David T.
Great for a quick move!Daisy J.
El cliente no dejó un comentario.Jody C.
I was double chargedAlondra B.
I pulled in and waited at the stop sign for several minutes before realizing nobody is coming to help and that you need to use self service. I did the self service checkin and couldn't find the key drop so I went inside. I ended up dropping the key off inside with the employees.kieran N.
El cliente no dejó un comentario.Karen C.
Service was great, keep up the good job.Enrique V.
Doing great alreadyMichael G.
The two employees couldn't be bothered to stop their conversation about how dry little Caesar's pizza is, to help me when I first arrived. Then after returning the trailer, they failed to check it in and then charged me and additional 2 days after the trailer was returned to their property. Horrible customer service.Ryan S.
El cliente no dejó un comentario.Beatriz C.
El cliente no dejó un comentario.PATRICIA P.
El cliente no dejó un comentario.Glenn C.
El cliente no dejó un comentario.Karl A.
El cliente no dejó un comentario.Karl A.
El cliente no dejó un comentario.Karen K.
El cliente no dejó un comentario.josias C.
El cliente no dejó un comentario.Daniel N.
Well yes and no. The on-site staff at pick up were very friendly and helpful. However the on-site staff when I returned were lacking in the customer service area and very short in communication.Keith S.
El cliente no dejó un comentario.Tommy M.
My customer service rep was extremely RUDE. I was a returning customer from the day before. I went on to ask her why my total was higher, even before checking out. She proceeded to brush it off. She was too busy on her phone and drinking coffee at her work station to pay attention. The rep in the next station (Ms. Ellis) confirmed that my rep over charged me. I'm so glad my move is over because I'll never use uhaul again. I should have just went to Home Depot.Raveon W.
El cliente no dejó un comentario.Elizabeth S.
Me. Ellis was awesome. The lady next to her was terrible.Raveon W.
El cliente no dejó un comentario.karen K.
Great customer service. Very professional staff, made my experience smooth and easy.LINDA G.
El cliente no dejó un comentario.Luis A.
El cliente no dejó un comentario.Marcus A.
Cool 😎BRYAN W.
The 2 guys that helped me that morning where awesome. There were also 3 other customers and these 2 where both on it. I'm actually going back tomorrow morning to rent a trailer again. Quick and nimble. Great service!!! Thank you!! Arnold CasillasARNOLD C.
El cliente no dejó un comentario.Darla M.
Rental was quick and painless. Couldn't ask flor anything else. 5 stars!SAMMY B.
Your people work hard. For the amount of staff in this location the employees work miracles.GEORGE M.
El cliente no dejó un comentario.Benjamin S.
El cliente no dejó un comentario.Tony T.
the agent was very helpful and pleasant. Gracias.Jay R.
The staff were helpfull and the process was easyMICHAEL B.
It was great today but we were the only customersâ€¦ was a small space so would hate to see it on a busy saturday morningTristan P.
Employees were uninterested, and we didn't get papaerwork confirming our drop off, and we're just sent off. Received a voicemail 20 minutes later from a different enployee asking when we're dropping off since they close at 7 (it was only about 3:30 at the time). Called back, spoke to get another employee who said they would pass the message along. Very sketchy experienceJohn S.
No customer service skills from any of the employees here. I thought maybe it was just early in the AM but same thing after I returned the truck. Location has a lot of selection which is good. But reception crew needs to be a little more friendly. Seems like they all hate their jobs.Davis H.
La persona que me atendiÃ³ es un prepotente y no asen su trabajoJose M.
Cambiar al personal con muy mala actituJose M.
El cliente no dejó un comentario.Demar M.
Agents were very helpful and professional!Arturo R.
El cliente no dejó un comentario.Lisa N.
The employees especially the manager was really rude and unprofessionalClaudio D.
Amazing team at this location. In and out and super helpful.Nathaniel S.
Excellent staff and experience.Deborah L.
El cliente no dejó un comentario.Jennifer S.
The truck was well maintained but when I picked it up the bed and tailgate was very dirty with an inch of dirt. But the most part it was great and very helpful transporting tables and party decorations for my event. The staff were very friendly and made pick up easy and quickly. Drop off took awhile because it was before the place opened and I had trouble with sharing my location on my phone but eventually got it. I would definitely be using this location again.Brianne N.
I originally rented the U-Haul and reserved a car trailer to drive my niece to rent a room in in Phoenix, from a Facebook friend. I filled the truck up with gas and the morning of I had this gut feeling not to take her, bad vibesâ€¦ I called the same U-Haul to cancel and spoke with someone about my original contract and not taking the truck to Phoenix and driving it back and he said that contract would be dissolved and a new one would be written for my daily usage and mileage. When I return the truck to Moses, I was told he couldn't do anything but to call the other U-Haul they should be able to. When I called them the woman in accounting said that since the truck was dispatched I had to abide by the original contract which was more money and included the trip to and from Phoenix, which I did not make, I only kept the truck in townâ€¦I have put my homeless (for now) niece in a hotel for now, her stuff in storage, so any break would have been greatly appreciated. Charging by the day and milage, would have saved me over $100Rita M. R.
El cliente no dejó un comentario.Mark G.
Great serviceWalter C.
El cliente no dejó un comentario.Josue S.
The truck was a little dirty on the out side but over call everything was good !DANNY M.
Customer service was good. But the truck was dirty.Silvia Z.
I've always had great experience with customer service and rentals at this location!Annalie A.
It would be better to actually keep a person's reservation especially when we set it ahead of time before the move in date instead of telling us they don't have what you reserved because of miscommunication from their own team.Bonito C.
When I picked up the truck I was given the wrong contract and I did not check it till I returned it, the cust. service was bad, I had to argue for them to help me at the end.ENRIQUE A.
El cliente no dejó un comentario.Prashil G. | Overall Experience
I had one problem, the storage above my storage started to link into my storage and slightly damaged some of my belongings.LATANYA H. | Overall Experience
El cliente no dejó un comentario.ESTEBAN B. | Overall Experience
The representative at the Houston u-haul had told me the storage unit was a 8'/5'.ESTEBAN B. | First Impressions
El cliente no dejó un comentario.Jevon S. | First Impressions
El cliente no dejó un comentario.jaime d. | Overall Experience
El cliente no dejó un comentario.Adina T. | First Impressions
El cliente no dejó un comentario.April Sandy R. | Online Move In
Employee Raymond was very helpful and always willing to help..Judie A. | Overall Experience
El cliente no dejó un comentario.Judie A. | First Impressions
El cliente no dejó un comentario.dolores n. | First Impressions
Ray Arias is the greatest asset you have to represent professionalism, courtesy and overall fabulous customer service. Ray is the reason I will return.Michael J. | Overall Experience
Keep up the good workAntonio E. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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We have the largest selection in the industry!