The staff for efficient, quick in processing, friendly and knowledgeable.
Sherry T.Customer Reviews for U-Haul of Arlington Heights
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very friendly very helpful thank you staff!!
VANESSA D.Yes I will recommend it was great thank you.
CARLINE B.The customer rep was very knowledgeable and friendly
Lyle B.Excellent service thank you
Arkadiusz S.The team did a great job! I came in, I stated what I was moving, they recommended what I would need, they helped me hook a trailer to my truck, we tested the lights and I was on my way. When I came back a team member walked out, knew who I was and helped me get unloaded and it was a quick great experience! The price was great too!
Eric L.Looks like Wheel alignment was in very bad shape . Steering wheel was getting pulled in left direction , this was so difficult with loaded truck to hold that specially when vehical is not poer steering .
Suved L.At times, need more staff on hand. Also the 10' truck yesterday the box smelled like gasoline. FYI
Robert M.very nice staff!
Christopher N.Nothing. Thomas is a great asset to your company
Kevin C.Truck smelled of bad air freshener and cigarette smoke. Also, the final bill was higher then the estimate and I drove less miles. It charged me for 12 furniture pads instead of six which was changed at pick up. The guy who checked me in, couldn't figure out how to adjust the bill so I told him to leave it as is.
Robert B.Everything was great
Iris M.Excellent equipment and service. I would highly recommend this location.
Clarence M.adding a cheap soda, vending machine ? at this location there is Good friendly Knowledgeable People The location is good with plenty of moving vehicles to choose from . thank you !
Peter P.not a thing
John C.The best
SLAWOMIR L.Non
Enrique G.Everything went well.
John M.Service was great!
Jaclyn R.Great Service; Great People!
Sen V.Please support Scottie and his business. This is one of the best uhaul shops around.
Michael B.I will continue to do business with Scott whenever I'm in the area. I've already rented through him several times and don't see a need to change. Great work, Scott.
Rochelle J.Awesome as always very efficient one thing l like to see is having a couple 26 ft trucks in your lot
Bruce B.Fast, friendly, and very close to home (always a plus)! ¡Gracias!
Alyssa B.I reserved a 12' and was told it would be in Racine,WI for pick up. I had to take a 10' that fortunately we had other vehicles to used for articles that didn't fit
Ted S.Excellent staff best uhaul to rent from !
Spiros F.Perfect! Everything went so well.
Emily L.Good customer service
Youssef E.Great service! Great people!
Sen V.Nothing! Easy reservation, organized check-in, considerate and pleasant staff at check-in and drop off. I am grateful to have this location near my home. I have rented from here before and will again.
Jeanette R.Earlier opening on Sunday but earlier close as well so they can enjoy the rest of day with family or friends
Bruce B.Representatives are rude and unwilling to explain process in that location . Very unhappy
Tomas Z.Excellent service; friendly team!!!
Sen V.good service , good location , good price be back again someday thank you ! Pete
Pete P.nothing comes to mind
Patrice C.All employees were professional
Phillip P.The men that helped us were very knowledgeable and kind. Gracias.
Kim S.John was very helpful and gave great customer service. I was really impressed with him.
Debra M.The guy at the counter was very nice & helpful.
ROBERT G.No comments.
RAJKUMAR S.Excellent service.
Sen V.Improve the return process information. If it's your first time renting uhaul seems to take advantage of first time users especially after hours when using the app. I'm sure like everyone else when they rent again it will be cheaper than the first time.
Joanna V.Treat customer with respect. You may not like your job but you don't have to let your customer's know.
STAN W.The employee working Sunday was top notch customer service oriented. Snowstorm, no help--tremendous guy
Joseph P.The staff were very knowledgeable and helpful.
Nigel G.Overall the experience was great and the staff was very friendly and helpful. However, the person working the counter when I came in was not wearing a mask. Given that there were signs and many protective measures in place, I would expect everyone, employees and customers, to wear masks. If the employee stayed behind the counter with the plexiglass I would have been less concerned, but he came around to hand me the keys and point me to the truck with no mask on. Given the current pandemic state, I didn't think that was appropriate. However, we was very friendly and helpful, just addressing the mask issue would help. Gracias
Kevin M.Nothing. Super knowledgeable guys always a breeze to pick up and drop off.
Isidro D.Everything was great
Joseph P.Great service!
Sen V.John was great. A huge help!
Denise I.Super friendly and helpful staff. Thanks for making my first usual rental a breeze!
Mary M.