I picked up the truck to move locally. I put very few miles on the vehicle and when I filled up the gas tank I was shocked how much gas it took. The previous renter hadn't filled it up completely, but the gauge still registered on "F". I calculated the mileage and it said I got 3.4 mpg while they advertise it gets 10 mpg. I asked the attendant and he said I must have used the heater too much. I didn't. I wrote to UHaul but haven't heard anything yet.Tony G.
Customer Reviews for U-Haul of Arlington Heights
Arlington Heights, IL 60004
(Corner of Rand Rd & Camp McDonald Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Just perfect, excelente costumer serviceAntonia D.
I called and reserved a truck. It was ready for me as soon as I got there and the payment process was quick and easy. Will definitely use Uhaul of Arlington Heights again!Sean S.
Scott and his staff are incredibly helpful. I was there several times buying boxes and packing supplies. Ultimately I rented the 15' truck last weekend. It was ready to go and they provided great service! Best UHaul location!Mary C.
I am very happy with service from uhaulZinoviy Z.
El cliente no dejó un comentario.Arnold B.
El cliente no dejó un comentario.Jason T.
El cliente no dejó un comentario.Didier B.
El cliente no dejó un comentario.Bruce B.
El cliente no dejó un comentario.Susan K.
Thank you Scotty Sandoval for amazing customer service.Zinoviy Z.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Dan H.
El cliente no dejó un comentario.Michael H.
Charged me $27.50 in Tolls when I already paid them through my Illinois IPASS account... Emailed customer service , they never responded. I have the invoice from IPASS I PAID !!!. I called, and on hold for more than one hour and no on picked up my call.. You must have so many customers you don't need me !!! I will make sure I will share and post on all Social Media forums I can, and make this go viral.. One customer you screwed over, just turned into thousands you will never have.Thomas C.
And overall great experience!!!STEPHEN S.
Very happy with location & cargo van I rented! Staff was very helpful & friendly!!!Amy B.
El cliente no dejó un comentario.Paul P.
El cliente no dejó un comentario.Fast S.
This facility, specifically Scottie, saved the day for us. I had reserved a truck at the Mt Prospect location via their 24/7 Truck Share, confirmed that reservation, and then when I went to pick up the truck the next day, the reservation had been changed. I was on the phone with three different Uhaul customer service reps for over 2 hours trying to sort out the mess and finally just went to this Arlington Heights location where Scottie created a new reservation for me. Five stars for Scottie and this location; ZERO stars for Uhaul customer service and the Truck Share reservation system.Scott L.
The gentleman that helped us was calm and very knowledgeable. He was quick and efficient and friendly.JULIE D.
El cliente no dejó un comentario.ROBERT R.
The best place and the best people.Zinoviy Z.
El cliente no dejó un comentario.Eric L.
El cliente no dejó un comentario.Leonardo R.
El cliente no dejó un comentario.Adner R.
El cliente no dejó un comentario.Senthilvel S.
El cliente no dejó un comentario.mikhail and gali S.
Friendly and knowledgeable staff. Easy in and out with the supplies we needed.Andrew D.
ford cargo van has a lot of noisy because tire was too small.Sang Y.
Staff are friendly and knowledgeable on the information you needed.Kai T.
I have used them before and will again in the futureandrew R.
El cliente no dejó un comentario.Ashley S.
El cliente no dejó un comentario.Thomas D.
The lot is hard to get in and out of. The ramp leading to the street is too steep and you can bottom out if you're not extremely careful. I don't know how you can fix it but it is a problem.Gordon F.
El cliente no dejó un comentario.Jaroslaw M.
Nothing actually, all was perfect.Lupe P.
Easy to pickup with the app. Easy to return.Bradley D.
What my car can tow. MY LIMITSKaren R.
Excellent choice ; Scottie is great manager to work with. We were very please with the service.Lakhpal J.
El cliente no dejó un comentario.Matthew B.
El cliente no dejó un comentario.Guillermo G.
El cliente no dejó un comentario.Sushant K.
This was the 5th or 6th time I've used this Uhaul dealer. Always happy with there service. I recommend them to everyone. You will not be disappointed.Albert M.
Just wanted to say that the manager Scott is very courteous and helpful. He does a nice job.Sascha I.
El cliente no dejó un comentario.Mark S.
The customer service is good. But vehicle is not well maintained, Glitches in the reverse gear shift and parking.Srinivasan G.
The employees were very helpfulcomfort S.
Scottie was friendly and efficient when arranging my pick up and return ðŸ˜ƒAnn R.
El cliente no dejó un comentario.Bartlomiej W.
El cliente no dejó un comentario.Matthew R.
Nice quick and easyMarek S.
El cliente no dejó un comentario.Matthew G.
Quick serviceNawaluk C.
El cliente no dejó un comentario.Jose D.
El cliente no dejó un comentario.Jeffrey F.
El cliente no dejó un comentario.Michael R.
Equipment was not in a useable condition. Had to make 3 separate trips before leaving with my rental. Facility was understaffed which isn't a surprise with the labor shortage. Showed up early and did not get helped until 20 mins after my scheduled pick up.Nicholas H.
The best dealership in whole Chicago areaelijah M.
Owner didn't seem to want to be bothered to assist me when I picked up the truck. Employee who checked me back in later that day was very helpful.Robert H.
El cliente no dejó un comentario.Donna H.
The owner was the only one working that day and it was busy. He was very pleasant and handled everything so calmly. The guy who checked our truck in when we brought it back was very pleasant and friendly as well.Lisa C.
Did a great jobMichael N.
El cliente no dejó un comentario.ZINOVIY Z.
Find Scottie some help and invest in his location and business, period.Michael B.
El cliente no dejó un comentario.WENDY M.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.John G.
El cliente no dejó un comentario.Sascha I.
Truck smelled like urine and have problems with mechanical partArtem L.
The vehicle was not in great condition. The windshield on the inside was very dirty and so were the side mirrors. The left driver door was very difficult to close. Had to pull hard several times to close it properly. The driver front tire had 20 pounds less air than the passenger side, making a very unsmooth ride. There is a discount code for AAA members, reducing the mileage from .79 to .69 but both employees, who in turn asked their district manager, said no one ever heard of uhaul discounts and the on-site manager said he's been there more than 9 years, and the other employee more than 5. I told them I would walk through the booking process with them on-line to show them where the discount code can be applied. Uhaul needs to provide better training for their employees so the customer has a better experience. Also, its not inexpensive renting these vehicles so they should be in clean condition and working well. The location was convenient for me, but I will probably go elsewhere for my next rental.Lisa H.
El cliente no dejó un comentario.Vasilios D.
Van needed to be vacuumed, seemed like mulch was all over the cargo area. Pickup was very slow this time. Drop If was greatDaniel K.
El cliente no dejó un comentario.ZINOVIY Z.
El cliente no dejó un comentario.Robert O.
El cliente no dejó un comentario.Margaret J.
Thank you for having the equipment available for rent. My daughter had an issue with a Colorado to Iowa one way truck rental earlier this summer (truck not available as promised) and caused a huge hassle & significant expense to move with another company. With this rental we were able to get our son to university quickly/easily.Steve D.
Fix the online return instructions. The instructions tell you the first step is to return the key. That should be the last step! You need the key to keep the ignition on to take photos of the mileage and gas gauge. The guy working when I returned says those instructions screw a lot of people up who return equipment after hours!Andrea P.
El cliente no dejó un comentario.Jeffry M.
El cliente no dejó un comentario.VASILIOS D.
El cliente no dejó un comentario.Sanjay M.
Over this summer and through a couple of rentals I let most of the people who work at this location - they are all excellent. Strongly recommend this location !!Geoffrey S.
Thomas was great when we picked up the equipment. The pricing was right, the service was perfect. Thanks for a great experience.Robert C.
Continue friendly customer service with helpful staff.Alfred M.
The engine light on the truck came on as soon as we pulled out of our driveway with a fully loaded truck. We drive back to the place we rented the truck and they would not even talk to us, have no assistance way so even. It was a nighmear.Mark P.
Another good guy a this location as well.THOMAS S.
The owner/manager at the Arlington Heights site is excellent. He was helpful and accommodating to my truck rental needs.Margaret S.
El cliente no dejó un comentario.Steven W.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Sung C.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Mark D.
Don't understand why my reservation that was made 4 months ago would be cancelled one hour after scheduled pick up when the reservation was secured with a credit card. Just charge the card. Fortunately the unit was still there later in the day when I went to pick it up and no issues after that. I was under the impression that since I used a credit card to secure the reservation I would have been charged if I did not pick up the unit or cancel in advance. Glad it worked out.James F.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.Timothy M.
Great service!Rebecca B.
El cliente no dejó un comentario.Damien F.
El cliente no dejó un comentario.Jan G.
Very pleasant, professional, helpful & efficient. Check-in & Check was quick and easy.Donette D.
Servicios adicionales en esta ubicación
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