All is good .
MICHAEL NIGRECustomer Reviews for U-Haul of Arlington Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice people. Equipment is an ADVENTURE to drive. Got it all warmed up. Only had to put in 4 gallons. And a somewhat AWAY cleanout of a storage location. Amazing how much you can get the truck to hold. Still. 19.95. Amazing.
John MorrowReturned the truck, then realized that I forgot to fill it up. I drove back up to the store and asked if I could take it to the gas station across the road and fill it because the Army will not reimburse me for the gas unless I get it from the gas station. I was told that I had already been charged and that a reversal was not possible. I’m not an idiot. Any company can reverse a charge to a credit card. It would be different if your employees just said that they were not going to alllow me to refuel it myself, but instead, they flat out lied to me and told me that it was impossible to reverse the charge for the gas. Despicable and therefore, I will use Budget in the future. That’s who I rented from for the trip to Kentucky and only chose UHaul on the way back to IL this past weekend because they were more convenient. However, I’d rather not rent vehicles from a company whose employees flat out lie to their customers. There are too many ways for me to get screwed with a truck rental. I’d also like to note that I handle the truck rentals for my army reserve unit in Arlington Heights, and we rent multiple trucks a year, usually through DTS. Due to a funding issue, I had to do this one using my government travel card. The convenience of using UHaul will not sway my decision again, not as long as I’m with this unit and this is the closest UHaul location. Dishonest and despicable..
Nathan HillI couldn't get the online registration to work so I went inside and the representative was able to assist me quickly. The process was simple and the representative was helpful. I rented trucks from Home Depot previously, but the U-haul process was less complicated.
Clark OlsenBeen renting from this location for the past 10-12 years. They are great! Scott is very knowledgeable
Kenneth BitoutEverything was great from the customer service when picking/dropping off the truck. The price was definitely reasonable compared to other competitors. The only thing that would have been good to know is that you can’t leave your personal vehicle in the parking lot of U-Haul.
Sally TahirThe customer service folks were very helpful.
patty BannonVery nice staff very convenient drop off
Eva WillmingGreat service and quick. Thank you
David HogaboomThe two staff members on duty were courteous and helpful.
Mark EricksonNo improvements needed
John FrancisIt's a very good place for truck rental.
Vladimir IvanovI appreciate the quick check-in and check-out. Employees are always friendly and courteous
Lukasz PiczuraQuick and efficient to pick up my truck and supplies.
Daniel LisekI rented a trailer for the first time at this location. The employees are friendly and want to help. Thank you!
MARIJA CUPARACheck in service was convenient. Rental desk processor was professional and very cordial. Would highly recommend this U-Haul location for a rental.
Michael PietruchaExxecellent
Alexander RodriguezIt was -10 degrees and the attendant at the rental site was out cleaning the van off. Could have easily said it was too cold...your rental, your problem, but didn't. Great customer service. Will certainly use again for future truck rental needs.
MICHAEL BRANKINThis is the best uHaul, with the best manager anywhere! A++
George GrunditzThe guy who worked here was really nice and friendly. Thank you!
Matthew KubekVery helpful service
Edna HreczuchEverything was easy peasy. Even easier with the app bc the other possible driver could just fill out info and not have to be there at pick up. You have long hours just in case. I had a horrible experience picking up a car at another location with just a lock box the day after Christmas and no one around. Too much stress. This was seamless and easy and a good deal!
Esther ChoJust Move did an excellent job of moving the box and emptying it. The 4 man crew was great, efficient. Emptied the box and stacked the goods in less than an hour. The best movers I ever had. Jeff know how to manage his crew. Recommend this mover to anyone. The know what they're doing.
james j harePick up and drop off were fast and efficient.
Matt McCormickSuper
Slobozian MihailHad a quart low on oil, back of truck was a bit dirty, windsheild wiper had to be replaced as I was about to leave.
OLIVER GILLINSONEverything went really well from online booking to pickup / dropoff etc, nothing to improve upon!
Thomas WeissTrailer was ready for me when I showed up. Easy check in and great rate. I will be renting from here whenever I need a trailer/truck.
Kevin CooperI discussed with the rep that worked at that location that both the driver and the passenger doors were very hard to close. To the point that I almost twisted my wrist trying to get the door closed once I was in the seat. I had to keep doing it over and over. Other than that the vehicle was clean. And both Scott and the other gentleman always are courteous and helpful. I live in Niles Illinois and I’d prefer to come to that location if I need to rent a truck which is about 10 miles away for me.
Sandra CarrThe staff was kind, quick and courteous. The truck could use some maintenance; it had trouble shifting into reverse on two instances while using it.
Brian KiczulaI feel like they gave me a defective truck. The door got jammed open and I couldn’t close it and it delayed my move almost an hour trying to pry open the door, I was also injured from getting hit by the padlock on the door which also had to do with the door not opening/closing properly. I’ve called to file a complaint about this.
Stephanie MartinezFriendly staff.
Victor MainorA couple of chairs among supplies was not terrible, but dedicated area as a waiting lounge would be a positive addition. Installation was in less time than quoted and professional.
Brad CoteIt was first thing in the morning and there were four people all ready in line, the two reps were professional and efficient and I didn’t have a reservation. I was in and out in 15 minutes! Awesome job!
JAMES GOLDENSeamless Transaction
EDWARD GERDESGreat service at both ends. Helpful & courteous employees.
Janice HalperI like the location and the staff is always fast and friendly. The truck I had was a bit beat up and looks like it should retired. Other than that it was all good. I have come to this location many times.
Alvin Rraul CardonaRetuned truck in same way as the store gave it to me in 2 hrs . Charged me with 25& cleaning fee. I will never go this location again
Jaisaravanan DeivasigamaniGood, friendly, quick customer service.
kevin amarantosShout out to Mr Sandoval who rented me the truck Courteous and professional
Andrew norman