Customer Reviews for U-Haul of Arlington Heights

3305 comentarios

2400 E Rand Rd   Arlington Heights, IL 60004
(Corner of Rand Rd & Camp McDonald Rd)

(847) 392-1450

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 392-1450

2400 E Rand Rd
Arlington Heights, IL 60004
(Corner of Rand Rd & Camp McDonald Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Easy to pickup with the app. Easy to return.

Bradley D. 
Clasificación:
5.0

What my car can tow. MY LIMITS

Karen R. 
Clasificación:
5.0

Nothing.

Janice F. 
Clasificación:
5.0

Excellent choice ; Scottie is great manager to work with. We were very please with the service.

Lakhpal J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sushant K. 
Clasificación:
5.0

This was the 5th or 6th time I've used this Uhaul dealer. Always happy with there service. I recommend them to everyone. You will not be disappointed.

Albert M. 
Clasificación:
5.0

Just wanted to say that the manager Scott is very courteous and helpful. He does a nice job.

Sascha I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

The customer service is good. But vehicle is not well maintained, Glitches in the reverse gear shift and parking.

Srinivasan G. 
Clasificación:
4.0

The employees were very helpful

comfort S. 
Clasificación:
5.0

Scottie was friendly and efficient when arranging my pick up and return 😃

Ann R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bartlomiej W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

Nice quick and easy

Marek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

Quick service

Nawaluk C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

Equipment was not in a useable condition. Had to make 3 separate trips before leaving with my rental. Facility was understaffed which isn't a surprise with the labor shortage. Showed up early and did not get helped until 20 mins after my scheduled pick up.

Nicholas H. 
Clasificación:
5.0

The best dealership in whole Chicago area

elijah M. 
Clasificación:
3.0

Owner didn't seem to want to be bothered to assist me when I picked up the truck. Employee who checked me back in later that day was very helpful.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna H. 
Clasificación:
5.0

The owner was the only one working that day and it was busy. He was very pleasant and handled everything so calmly. The guy who checked our truck in when we brought it back was very pleasant and friendly as well.

Lisa C. 
Clasificación:
4.0

Did a great job

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZINOVIY Z. 
Clasificación:
5.0

Find Scottie some help and invest in his location and business, period.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sascha I. 
Clasificación:
4.0

Truck smelled like urine and have problems with mechanical part

Artem L. 
Clasificación:
3.0

The vehicle was not in great condition. The windshield on the inside was very dirty and so were the side mirrors. The left driver door was very difficult to close. Had to pull hard several times to close it properly. The driver front tire had 20 pounds less air than the passenger side, making a very unsmooth ride. There is a discount code for AAA members, reducing the mileage from .79 to .69 but both employees, who in turn asked their district manager, said no one ever heard of uhaul discounts and the on-site manager said he's been there more than 9 years, and the other employee more than 5. I told them I would walk through the booking process with them on-line to show them where the discount code can be applied. Uhaul needs to provide better training for their employees so the customer has a better experience. Also, its not inexpensive renting these vehicles so they should be in clean condition and working well. The location was convenient for me, but I will probably go elsewhere for my next rental.

Lisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasilios D. 
Clasificación:
3.0

Van needed to be vacuumed, seemed like mulch was all over the cargo area. Pickup was very slow this time. Drop If was great

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZINOVIY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret J. 
Clasificación:
5.0

Thank you for having the equipment available for rent. My daughter had an issue with a Colorado to Iowa one way truck rental earlier this summer (truck not available as promised) and caused a huge hassle & significant expense to move with another company. With this rental we were able to get our son to university quickly/easily.

Steve D. 
Clasificación:
5.0

Fix the online return instructions. The instructions tell you the first step is to return the key. That should be the last step! You need the key to keep the ignition on to take photos of the mileage and gas gauge. The guy working when I returned says those instructions screw a lot of people up who return equipment after hours!

Andrea P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VASILIOS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanjay M. 
Clasificación:
5.0

Over this summer and through a couple of rentals I let most of the people who work at this location - they are all excellent. Strongly recommend this location !!

Geoffrey S. 
Clasificación:
5.0

Thomas was great when we picked up the equipment. The pricing was right, the service was perfect. Thanks for a great experience.

Robert C. 
Clasificación:
5.0

Continue friendly customer service with helpful staff.

Alfred M. 
Clasificación:
2.0

The engine light on the truck came on as soon as we pulled out of our driveway with a fully loaded truck. We drive back to the place we rented the truck and they would not even talk to us, have no assistance way so even. It was a nighmear.

Mark P. 
Clasificación:
5.0

Another good guy a this location as well.

THOMAS S. 
Clasificación:
5.0

The owner/manager at the Arlington Heights site is excellent. He was helpful and accommodating to my truck rental needs.

Margaret S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sung C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

Don't understand why my reservation that was made 4 months ago would be cancelled one hour after scheduled pick up when the reservation was secured with a credit card. Just charge the card. Fortunately the unit was still there later in the day when I went to pick it up and no issues after that. I was under the impression that since I used a credit card to secure the reservation I would have been charged if I did not pick up the unit or cancel in advance. Glad it worked out.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

Great service!

Rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damien F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan G. 
Clasificación:
5.0

Very pleasant, professional, helpful & efficient. Check-in & Check was quick and easy.

Donette D. 
Clasificación:
5.0

Great service, easy check in. Thomas S was friendly and attentive. Great job.

Rashid A. 
Clasificación:
4.0

Will be using U-Haul again very soon. Very friendly service, excellent rates, fast in and out, very easy located off Rand Road. And they are open until 9 pm, huge savings for a day rate ! Very pleased .

Alan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIm N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy H. 
Clasificación:
4.0

Drop off the system didn't work on line but i left the trailer and received my check out info today

Christine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dariusz R. 
Clasificación:
5.0

More availability, I was told I would get credit on miles , because a 15 footer was not available I had to make multiple trips . We will see if U haul holds its promise?

Russell O. 
Clasificación:
5.0

My only complaint is the fullness of the gas tank. When I got the van, the needle was right on the full line. When I filled it at the end of my usage, it was well PAST the full line. I put in 3.5 gallons, after driving only 25 miles. I bore someone else's burden. Other than that, it was a great rental.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandor K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

Personnel were both helpful and friendly. Office area and yard was clean and tidy

Gene J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
5.0

Friendly and knowledgeable staff

Bill J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carson G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
5.0

Scottie and Thomas were great, friendly and helpful staff. They went over all the operation, safety and manouvering procedures for using a car dolly. Great service!

Fabrizio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan P. 
Clasificación:
4.0

Nada

Jamal H. 
Clasificación:
5.0

You're good! 9 yrs since I last used Uhaul. Still great.

Paula D. 
Clasificación:
5.0

The receptionist was super nice.

Richard J. 
Clasificación:
5.0

Never received emailed receipt as promised.

Russell H. 
Clasificación:
5.0

Always rent one size bigger... had to do 2 trips because i went smaller.

Martinus V. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
5.0

The owner/operator guy looked really busy and somewhat tired but was always courteous, friendly, and professional with me and the other customers that I saw.

Ryo K. 
Clasificación:
5.0

Nice fast and easy to pick up and drop off

IARO I. 
Clasificación:
3.0

Person inside at desk was a little rude when asking how long I can park my car in the lot. Self return took forever just waiting for the app to load my location.

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen R. 
Clasificación:
3.0

Customer service was a bit snarky and kept making comments about customers while they were standing in front of them. (Example: when asking the man at the front desk to print out a copy of the contract, he looked at the other man working there and said “wow customers really do be asking me to do things that are not my job” while we were standing there waiting for him to print the contract. I'm pretty sure printing a contract is in fact part of his job). Would recommend some customer service training.

Lauren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany P. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba