Customer Reviews for U-Haul of Albany

3,293 comentarios

820 W Oglethorpe Blvd   Albany, GA 31701
(@ Slappey Blvd)

(229) 883-1854

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(229) 883-1854

820 W Oglethorpe Blvd
Albany, GA 31701
(@ Slappey Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN D. 
Rating:
3.0

All online rental process was great! On person was lot the best but overall satisfied with experience

Jemarah G. 
Rating:
5.0

Very friendly staff.

FARRELL W. 
Rating:
5.0

Customer did not leave a comment.

Latrell C. 
Rating:
5.0

Customer did not leave a comment.

SEDRICK R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEDRICK R. 
Rating:
5.0

Customer did not leave a comment.

ALVIN K. 
Rating:
5.0

Customer did not leave a comment.

Taleia K. 
Rating:
5.0

The staff was very helpful and courteous

CHARLES O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALPHONZEL C. 
Rating:
1.0

Customer did not leave a comment.

KEYANNA J. 
Rating:
1.0

The employees didn't want to work. They jokes about charging me erroneous fees and did not assist with the unloading of my vehicle off of the car transport. This was the worst experience I've had with uhaul.

JUSTINDEANDRE J. 
Rating:
1.0

Very unfriendly and they lied about the fuel left in the tank. Most likely to spite me because I explained what I was told at the pickup in Miami and they scoffed. I could have been a repeat customer because I move frequently for business.

JONATHAN B. 
Rating:
2.0

Upon pick up the gas was well below what was indicated on the contract. I was told to take pictures just incase I was asked. Well I took pictures and was still charged. My contract should have been edited in the system before I left the location, this is a big inconvenience to customers. If I didn't have the available funds in my account I would have been hit with over draft fees in my bank account. This drama is under for the customer. I wasn't even told about the charges I just so happen to check my bank account balance.

MARQUITA S. 
Rating:
5.0

Better parking and access around the building so you do not get stuck in the parking lot.

Robert E. 
Rating:
4.0

The manager and staff were very helpful and made my move easier.

Angela H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
2.0

Two staff were working and I was the only customer. The two staff were not helpful. They wanted me to back the trailer into a tight spot and I had to go around the building twice, as the door to the parking lot was not open, to ask them to assist. Then, they wanted me to unhook the trailer myself and I had to "point blank" ask them to do it. They were not quick, I had to be assertive in getting them to provide assistance, and this was a far cry from the great experience I had at pick up. The two staff there were friendly but clearly not there to work, unless directed to.

Sean M. 
Rating:
2.0

Customer did not leave a comment.

GROVER H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
4.0

The only thing that I noticed was the truck we rented needs a front end alignment. The shacking started at 45 mph and got pretty violent at 50 mpg.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

MARY R. 
Rating:
4.0

The store person who helped me on Wednesday, Oct 6 at 7:20 am was exceptionally nice and helpful.

NATHANAEL L. 
Rating:
1.0

It was a disaster trying to pick up truck. Spent an hour and a half trying to get it done. When I finally did get the truck, the mileage clicked over one mile before I went 25 ft. Only used it 11 miles but got charged for 12. Not a major thing but, crap.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

JANICE A. 
Rating:
5.0

The girl who helped us was very friendly and helpful as well! Just have her help them!

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

SHENEQUA C. 
Rating:
3.0

Customer did not leave a comment.

Nicholas V. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

No need to improve Customer service was off the chart.

GARNET L. 
Rating:
2.0

I still need my other u-box

Grace S. 
Rating:
5.0

Staff was helpful and courteous. Love the check-out process complete with photos all around the trailer. Lot was neat, well organized, clean and easy to navigate.

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

NEKETHIA S. 
Rating:
5.0

There is nothing else to improve , great job.thank you.

ANNIE B. 
Rating:
5.0

Customer did not leave a comment.

ARRICA M. 
Rating:
5.0

Rachael is the best.

FREDERICK S. 
Rating:
1.0

Customer did not leave a comment.

KEVIN J. 
Rating:
5.0

Excellent customer service. Rachel Humphrey and the rest of the ladies were a pleasure.

Jennifer W. 
Rating:
3.0

I was over charged for gasoline, even though I did replace the gas. I was also charged for an additional day and I did spoke with a representative over the phone, who said I would not be charged for extending my rental return time. No one in the location explained anything very real.

URI C. 
Rating:
5.0

Awesome location

ELIJAH G. 
Rating:
5.0

Customer did not leave a comment.

RANDY P. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE H. 
Rating:
5.0

Make sure all fluids are maintained and replenished. And the manager Rachel has excellent customer service and very professional. Thanks!;

BESSIE S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
3.0

Taller had customer waiting in Line too Long. Taller must focus on customer handing her crédito card.

PAMELA B. 
Rating:
4.0

Not to my knowledge

Brittney G. 
Rating:
5.0

Favorite store

BREANDA B. 
Rating:
5.0

Customer did not leave a comment.

charles F. 
Rating:
5.0

I have no problem with the local office the Mgr was awesome. But the person I talked to from Corp either needs to be fired or is a complete dingbat!! She called on tue before our thurs rental which had been booked for several weeks and said there was no longer a 20' truck avail in albany we would have to drive 45 min away. I told her no way and she said she could give us a 26' at the same price. I confirmed this was at the Oglethorpe dr location we've used for 20 years she said yes. Thurs we went to pick it up and the Mgr said we weren't in the system for his location it was another location on w broad Ave so we went, mind you I had movers waiting on me I was paying by the hr, this Mgr said we weren't in his system and when he checked his inventory on computer it did read he had one but he didn't have anything on premises!! I called the Mgr back at the Oglethorpe location and he said to come back he could switch things around and got us one. Thank the Lord, he was our hero. The Mgr at the w broad location was also very polite and courteous and said this happens a lot, the website inventory will show inventory that he simply doesn't have. Sorry this is so long but it is ridiculous for this to happen the Mgr at Oglethorpe needs a raise!!

ROBERT A. 
Rating:
2.0

Have better customer service and not charge people for their mistakes that they caused.

Dejalon M. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
1.0

No etiquette about her self

Kavin W. 
Rating:
5.0

Customer did not leave a comment.

LATRONDA H. 
Rating:
5.0

Customer did not leave a comment.

christan Y. 
Rating:
5.0

Customer did not leave a comment.

TEDRA S. 
Rating:
5.0

Create a waiting area esp those who have something to be installed in their car like trailer hitch etc.

Felicided R. 
Rating:
1.0

1/2 thru trip broke down then after towing away we had to wait 24 hours for them to find a replacement. Turned it back in 2 days early instead of reducing the bill we were charged for unused days even with us contesting the bill. Hard lesson ($158) learned.

GREGORY R. 
Rating:
5.0

Nice friendly staff

JULIAN R. 
Rating:
5.0

Customer did not leave a comment.

STACEY W. 
Rating:
1.0

My experience was horrible. The truck I reserved was not there there was not a replacement truck and we had to get a van. Which made the moving process twice as long. On top of all that we were changed more for the van than for the truck we originally reserved. Having to go through all of this made moving while 8 months pregnant even harder.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

ELOIS S. 
Rating:
1.0

The trailer I rented was dirty! I had to come home and sweep the dirt out of it.

KIMBERLY P. 
Rating:
3.0

I tried calling this facility for 2 weeks and was placed in a "que". I waited up to 38 minutes with no service. This is ridiculous. When people have questions, someone needs to there to assist them.

Kathy P.  |  Overall Experience 
Rating:
1.0

They over charged me for mileage on my vehicle I purchased

CARNEISHA C. 
Rating:
2.0

I reserved a vehicle via online, called the location to verify the reservation. Was told it would definitely be available. When I arrived I waited 10-20 minutes in line. When I told the associate that I reserved a 15ft truck. He repeated me then left the desk for about 25 minutes with me sitting and waiting, unsure of what is going on. The other agent assisted 2-3 other customers while I wait for this guy to return. When he finally returned, he got on the phone and proceeded to discuss a different customer's issues regarding insurance on a ubox. I then called my husband to express my frustration. Then he began to ask the person on the phone about my truck. With no communication from him. I looked back at my online reservation which now shows canceled. I ask why it has been canceled and he tells me that he didn't cancel me out but that the only “DC” that he has was returned to the wrong location and has probably been reported stolen so he doesn't have a truck to give me. I then asked if there is a smaller truck or different truck that I could get. He said no but I could check around the other locations. At this point I've been here for 1.5hours. I am an hour behind my schedule which is a work related day trip. As a managing partner/ proprietor of a restaurant, I work in customer service daily. I could understand the technical challenge presented on the day, but the total lack of empathy around the matter is an issue for me. This gentleman seemed to careless that I had been held up for over an hour with no actual attempt to resolve my issue (truly UHaul's issue). I initially left the building feeling defeated when I decided to call customer service to see my other options since I was guaranteed a vehicle. The lady offered me a $50 credit back to my account and a vehicle available 2 hours later. I accepted and went back inside to verify. The lady who assisted me then, (Rachel) I believe was her name was quite polite and much more professional.

Jabriel D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

Dave L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DARIUS R. 
Rating:
5.0

Customer did not leave a comment.

RODNEY L. 
Rating:
2.0

Customer did not leave a comment.

SHANNA B. 
Rating:
1.0

The Guy name Timothy that works there looks throwed away ,is very unprofessional and very rude.He fabricated paperwork saying he was the one who rented me the uhaul and he wasn't the one a lady did and I'm being charged for days i didn't have the uhaul .i called and went to the facility to address the issue and he made smart remarks towards me and my family.He called me and i said that i was owed money they charged me to much and then i get a notification of my card being declined for a payment for $272 the day after.I will never spend another dime in that facility if he continues to work there.

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

HIRAM G. 
Rating:
5.0

Customer did not leave a comment.

LATOYA C. 
Rating:
1.0

I was charged for an extra day when I brought it back on time

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA S. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

Try to recruit more workers to assist. The wait is too long. One worker is doing everything.

BERTHA M. 
Rating:
1.0

Customer service is very poor, this location doesn't have good management.

Shawn M. 
Rating:
1.0

The employee Rachel was horrible and rude I arrived to drop off and waited over an hour he was on break and store was unlocked unattended. Other customers were waiting for over2 hours after Rachel finally returned to the store I asked for a receipt was rude and told me I would have to wait I was waiting over an hour he then said he would push the button to get me out of the store the customer service is horrible at the store at 820 Oglethorpe in Albany something really needs to be done I will never use haul again after this I will also tell anyone I know not to use uhaul as well

Toney F. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
4.0

Customer did not leave a comment.

WAYNE D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Keambria G. 
Rating:
5.0

Excellent customer service

LAMAR P. 
Rating:
2.0

Although the problem was fixed before I got on the road, some situations should not have happened. I was put in the wrong truck and dolly for my trip, and I had to come back the next day, when I needed to be already on the road. When I got there. No one had no recollection that the truck I needed was outside. I had a voicemail from the previous day saying that my truck would be there. I had to step outside and and see my truck already put together, but filthy. I had to wait although I was the second person there. Three ppl were put in front of me, while I had to unload my previous truck with all the furniture to the new one. When I looked in the cabin, another problem. It was filthy! I told the person I would help clean 🧼 clean it to save time. I got there at 8:40, but it didn't open until 5 after 9. I left around 11am. I get on the road spent over 225 dollars in gas. That is unheard of. Bcuz the truck 🛻 frequently needed refilled. For a one way trip that should not be. I tried calling, and was on hold for 30 minutes before I hung up.

Shantel J. 
Rating:
5.0

N/A

RAHMAAN S. 
Rating:
5.0

Customer did not leave a comment.

Twanna R.  |  First Impressions 
Rating:
5.0

N/a. Staff friendly and helpful

Keesa T. 
Rating:
5.0

The manager who checked me in was extremely helpful and kind. I was very impressed with my experience in Albany.

Janet D. 
Rating:
5.0

Customer did not leave a comment.

TONY B. 
Rating:
5.0

Customer did not leave a comment.

Chester W. 
Rating:
4.0

Nothing you can do about it was a little scary dropping off at night

Susan A. 
Rating:
5.0

Customer did not leave a comment.

MACK G. 
Rating:
5.0

Customer did not leave a comment.

CARL J. 
Rating:
4.0

More staffing aid benefit this location.

ADRIELL H. 
Rating:
5.0

Customer did not leave a comment.

Tonya W. 
Rating:
2.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

LAQUADA W. 
Rating:
3.0

Both customer service/rental agents were very nice and patient. There was a shortage of trucks and weren't enough to fill all reservations but they handled the situation in a professional manner and found an agreed upon solution to meet everyone es needs

Dawn R. 
Rating:
4.0

The wait was longer than expected. There were two employees on duty, only one handling check ins and returns. More than 3 customers waiting in line. I arrived at 9:20 am, my reservations were for 9:30 am Didn't get to the register until 9:42 am.

VIRGINIA D. 
Rating:
5.0

Customer service needs to be improved some. I wasn't able to close my account out because there was no one available. The one gentleman that came out just told me to leave the key. Never got my final total. I guess they just expected me to trust them not knowing if my final bill was going to be more of less...

ANTHONY J. 
Rating:
5.0

Customer did not leave a comment.

TIWANA M. 
Rating:
2.0

Keep up with reservations

LISA D. 
Rating:
2.0

They always have long lines with each customer waiting about 15 minutes .

sheie B. 
Rating:
5.0

Great location. Very helpful staff. Everything was ready to go when we arrived and we had a great experience.

JOE B. 
Rating:
5.0

Customer did not leave a comment.

Paul P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jane e.  |  Overall Experience 
Rating:
5.0

I would like to thank Mrs. Lynn for everything that she has done to make renting my storage a very pleasant one.

laforest j.  |  Overall Experience 
Rating:
5.0

Rachel is the best. She’s friendly and very helpful. She has went out of her way to accommodate us and always has a smile on her face. U-haul is blessed to have her on your team.

Robert S.  |  First Impressions 
Rating:
4.0

I had absolutely no problem with the storage storage solutions, my problem was with scheduling. They changed my pick up location with no heads up. I had to drive 45 minutes out the way to get a truck I reserved more than 2 weeks ago. I'm left with the impression that reservations means little or nothing and I got tired of hearing fake apologies! I drove an hour and a half to find out the truck promised me was gone yesterday and I had to call to find this out, no courtesy call from uhaul customer courtesy. I'm disappointed in my experience on yesterday and overbooking appears to be common practice. MAYBE WE ARE IN A SEASON WHERE GOOD CUSTOMER SERVICE HAS RAN ITS COURSE!!!

Bennie R.  |  First Impressions 
Rating:
5.0

Great Staff.

LISE A.  |  First Impressions 
Rating:
5.0

The employee stayed open long to help us out.

jane e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pat f.  |  Overall Experience 
Rating:
1.0

Customer service was AWFUL! Access times to storage was inaccurate, there were times I could not get in my storage because it was locked before displayed hours. I paid ober $1000 for storage during covid19 pandemic and was charged late fees within 2 days of being late(during a worldwide pandemic). Spoke with corporate and no results. Employees asking for drugs. Awful. Disgrace!

Ericka P.  |  Overall Experience 
Rating:
5.0

They went above and beyond to see to I was helped. Great bunch of people proud to have met them.

Hobert V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie P.  |  Overall Experience 
Rating:
3.0

Some of the staff was not friendly and welcome during some of my visits. They were either nonchalant or unhelpful during my visits. The storage building was sometimes unclean with trash thrown inside as soon as you walk in the entrance on the storage unit.

Consuela M.  |  Overall Experience 
Rating:
5.0

very helpful, above and beyond

John R.  |  First Impressions 
Rating:
5.0

All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.

tram W.  |  First Impressions 
Rating:
1.0

Had to call several times to ask them to close the account. Never answers the phone

Monicia W.  |  Overall Experience 
Rating:
5.0

Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

BREANDA B.  |  First Impressions 
Rating:
5.0

Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Vanessa J.  |  First Impressions 
Rating:
5.0

Great customer service.

Fatima P.  |  First Impressions 
Rating:
5.0

Very easy, costumer service is excellent

Moonika T.  |  First Impressions 
Rating:
5.0

Professional and courteous staff. Excellent customer service.

Andre W.  |  First Impressions 
No reviews have been submitted for this location.

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