Customer Reviews for U-Haul of Albany

3248 comentarios

820 W Oglethorpe Blvd   Albany, GA 31701
(@ Slappey Blvd)

(229) 883-1854

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(229) 883-1854

820 W Oglethorpe Blvd
Albany, GA 31701
(@ Slappey Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Taller had customer waiting in Line too Long. Taller must focus on customer handing her crédito card.

PAMELA B. 
Clasificación:
4.0

Not to my knowledge

Brittney G. 
Clasificación:
5.0

Favorite store

BREANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles F. 
Clasificación:
5.0

I have no problem with the local office the Mgr was awesome. But the person I talked to from Corp either needs to be fired or is a complete dingbat!! She called on tue before our thurs rental which had been booked for several weeks and said there was no longer a 20' truck avail in albany we would have to drive 45 min away. I told her no way and she said she could give us a 26' at the same price. I confirmed this was at the Oglethorpe dr location we've used for 20 years she said yes. Thurs we went to pick it up and the Mgr said we weren't in the system for his location it was another location on w broad Ave so we went, mind you I had movers waiting on me I was paying by the hr, this Mgr said we weren't in his system and when he checked his inventory on computer it did read he had one but he didn't have anything on premises!! I called the Mgr back at the Oglethorpe location and he said to come back he could switch things around and got us one. Thank the Lord, he was our hero. The Mgr at the w broad location was also very polite and courteous and said this happens a lot, the website inventory will show inventory that he simply doesn't have. Sorry this is so long but it is ridiculous for this to happen the Mgr at Oglethorpe needs a raise!!

ROBERT A. 
Clasificación:
2.0

Have better customer service and not charge people for their mistakes that they caused.

Dejalon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS B. 
Clasificación:
1.0

No etiquette about her self

Kavin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATRONDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

christan Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEDRA S. 
Clasificación:
5.0

Create a waiting area esp those who have something to be installed in their car like trailer hitch etc.

Felicided R. 
Clasificación:
1.0

1/2 thru trip broke down then after towing away we had to wait 24 hours for them to find a replacement. Turned it back in 2 days early instead of reducing the bill we were charged for unused days even with us contesting the bill. Hard lesson ($158) learned.

GREGORY R. 
Clasificación:
5.0

Nice friendly staff

JULIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY W. 
Clasificación:
1.0

My experience was horrible. The truck I reserved was not there there was not a replacement truck and we had to get a van. Which made the moving process twice as long. On top of all that we were changed more for the van than for the truck we originally reserved. Having to go through all of this made moving while 8 months pregnant even harder.

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELOIS S. 
Clasificación:
1.0

The trailer I rented was dirty! I had to come home and sweep the dirt out of it.

KIMBERLY P. 
Clasificación:
3.0

I tried calling this facility for 2 weeks and was placed in a "que". I waited up to 38 minutes with no service. This is ridiculous. When people have questions, someone needs to there to assist them.

Kathy P.  |  Overall Experience 
Clasificación:
1.0

They over charged me for mileage on my vehicle I purchased

CARNEISHA C. 
Clasificación:
2.0

I reserved a vehicle via online, called the location to verify the reservation. Was told it would definitely be available. When I arrived I waited 10-20 minutes in line. When I told the associate that I reserved a 15ft truck. He repeated me then left the desk for about 25 minutes with me sitting and waiting, unsure of what is going on. The other agent assisted 2-3 other customers while I wait for this guy to return. When he finally returned, he got on the phone and proceeded to discuss a different customer's issues regarding insurance on a ubox. I then called my husband to express my frustration. Then he began to ask the person on the phone about my truck. With no communication from him. I looked back at my online reservation which now shows canceled. I ask why it has been canceled and he tells me that he didn't cancel me out but that the only “DC” that he has was returned to the wrong location and has probably been reported stolen so he doesn't have a truck to give me. I then asked if there is a smaller truck or different truck that I could get. He said no but I could check around the other locations. At this point I've been here for 1.5hours. I am an hour behind my schedule which is a work related day trip. As a managing partner/ proprietor of a restaurant, I work in customer service daily. I could understand the technical challenge presented on the day, but the total lack of empathy around the matter is an issue for me. This gentleman seemed to careless that I had been held up for over an hour with no actual attempt to resolve my issue (truly UHaul's issue). I initially left the building feeling defeated when I decided to call customer service to see my other options since I was guaranteed a vehicle. The lady offered me a $50 credit back to my account and a vehicle available 2 hours later. I accepted and went back inside to verify. The lady who assisted me then, (Rachel) I believe was her name was quite polite and much more professional.

Jabriel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DARIUS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY L. 
Clasificación:
2.0

El cliente no dejó un comentario.

SHANNA B. 
Clasificación:
1.0

The Guy name Timothy that works there looks throwed away ,is very unprofessional and very rude.He fabricated paperwork saying he was the one who rented me the uhaul and he wasn't the one a lady did and I'm being charged for days i didn't have the uhaul .i called and went to the facility to address the issue and he made smart remarks towards me and my family.He called me and i said that i was owed money they charged me to much and then i get a notification of my card being declined for a payment for $272 the day after.I will never spend another dime in that facility if he continues to work there.

KIMBERLY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HIRAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATOYA C. 
Clasificación:
1.0

I was charged for an extra day when I brought it back on time

BRANDON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri M. 
Clasificación:
5.0

Try to recruit more workers to assist. The wait is too long. One worker is doing everything.

BERTHA M. 
Clasificación:
1.0

Customer service is very poor, this location doesn't have good management.

Shawn M. 
Clasificación:
1.0

The employee Rachel was horrible and rude I arrived to drop off and waited over an hour he was on break and store was unlocked unattended. Other customers were waiting for over2 hours after Rachel finally returned to the store I asked for a receipt was rude and told me I would have to wait I was waiting over an hour he then said he would push the button to get me out of the store the customer service is horrible at the store at 820 Oglethorpe in Albany something really needs to be done I will never use haul again after this I will also tell anyone I know not to use uhaul as well

Toney F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keambria G. 
Clasificación:
5.0

Excellent customer service

LAMAR P. 
Clasificación:
2.0

Although the problem was fixed before I got on the road, some situations should not have happened. I was put in the wrong truck and dolly for my trip, and I had to come back the next day, when I needed to be already on the road. When I got there. No one had no recollection that the truck I needed was outside. I had a voicemail from the previous day saying that my truck would be there. I had to step outside and and see my truck already put together, but filthy. I had to wait although I was the second person there. Three ppl were put in front of me, while I had to unload my previous truck with all the furniture to the new one. When I looked in the cabin, another problem. It was filthy! I told the person I would help clean 🧼 clean it to save time. I got there at 8:40, but it didn't open until 5 after 9. I left around 11am. I get on the road spent over 225 dollars in gas. That is unheard of. Bcuz the truck 🛻 frequently needed refilled. For a one way trip that should not be. I tried calling, and was on hold for 30 minutes before I hung up.

Shantel J. 
Clasificación:
5.0

N/C

RAHMAAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Twanna R.  |  First Impressions 
Clasificación:
5.0

N/a. Staff friendly and helpful

Keesa T. 
Clasificación:
5.0

The manager who checked me in was extremely helpful and kind. I was very impressed with my experience in Albany.

Janet D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chester W. 
Clasificación:
4.0

Nothing you can do about it was a little scary dropping off at night

Susan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MACK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL J. 
Clasificación:
4.0

More staffing aid benefit this location.

ADRIELL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya W. 
Clasificación:
2.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUADA W. 
Clasificación:
3.0

Both customer service/rental agents were very nice and patient. There was a shortage of trucks and weren't enough to fill all reservations but they handled the situation in a professional manner and found an agreed upon solution to meet everyone es needs

Dawn R. 
Clasificación:
4.0

The wait was longer than expected. There were two employees on duty, only one handling check ins and returns. More than 3 customers waiting in line. I arrived at 9:20 am, my reservations were for 9:30 am Didn't get to the register until 9:42 am.

VIRGINIA D. 
Clasificación:
5.0

Customer service needs to be improved some. I wasn't able to close my account out because there was no one available. The one gentleman that came out just told me to leave the key. Never got my final total. I guess they just expected me to trust them not knowing if my final bill was going to be more of less...

ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIWANA M. 
Clasificación:
2.0

Keep up with reservations

LISA D. 
Clasificación:
2.0

They always have long lines with each customer waiting about 15 minutes .

sheie B. 
Clasificación:
5.0

Great location. Very helpful staff. Everything was ready to go when we arrived and we had a great experience.

JOE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELIQUE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keesha J. 
Clasificación:
4.0

No comment.

FRANCESS D. 
Clasificación:
5.0

Very nice, very fast and friendly.

Walona H. 
Clasificación:
3.0

More people working.

PAMELA M. 
Clasificación:
5.0

Outstanding customer service

NAKIA E. 
Clasificación:
5.0

Good customer service and uhaul ran perfectly fine 700 mile trip.Thx again Albany Georgia

AMETRIS B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LASHONDA B. 
Clasificación:
1.0

Overcharged, how dare they charge me $39 for a 19.95 rental. The entire uhaul experience is a joke now, no guarantee they'll have the truck you reserved, only excuses. NEEDED. A 10 ft truck, which I reserved 4 days in advance, but had to take a cargo van instead when I went to pick it up, then had to make extra trips which cost me time and money. Calling uhaul customer service is also a pathetic joke. I spent over 4 hours on hold. The once good company that made it easy to get a truck now makes it a stressful experience. Whoever is running this clown show should be fired. A complete joke now

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEENA S. 
Clasificación:
3.0

Overall customer service was terrible

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTRON H. 
Clasificación:
1.0

It took me an hour & a half to get a 5X8 enclosed trailer. Absolutely ridiculous wait time. Then I found the trailer full of rotted fabric furniture - couch & chairs etc. Notified the U-Haul employee and instead of assigning me a different clean trailer just pulled the contents out into a pile. It dawned on me when I got home to load up my items that the trailer could have been full of bed bugs from the rotten furniture. Had to clean out and apply alcohol spray to ensure that the loaded items wouldn't be affected by any possible bed bug eggs / larvae & any adult bugs that could be in the trailer.. Absolutely worst U-Haul experience. I wont darken the door to that U-Haul store door ever again !!

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P.  |  Overall Experience 
Clasificación:
2.0

The staff is very unprofessional and not honest about what the price/time of a rental is. They will definitely over charge you. The way they take money from you is actually illegal

STACY R. 
Clasificación:
1.0

I scheduled for a pick up on Saturday and when I got there they told no trucks was available and to come get one Sunday, well I couldn't move what I needed to move Sunday and had to wait until Monday but they told me I had to have the truck back before I could move what I had to move. She checked me out late because she was helping other customers so I asked if my time could be changed because I only needed a extra hour. She told me no and that I would be charged for a extra day even after she checked me out late only to get to a truck with messed up gears delaying my time even further and she still wouldn't change my time even thought it would've been back before the next scheduled booking. I also called and was advised that management would be calling me back to see if the issue could be resolved and I never received a call back so it was terrible customer service for me and I've never had this type of experience with uhaul before and I would probably never rent from you all again!!

LAKETA M. 
Clasificación:
4.0

The service was great, I had only one issue. The smell of the truck was not so tolerable. It needed to be thoroughly cleaned with sanitizing agents.

DIETRA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENZO C. 
Clasificación:
3.0

It was more effective using the online reservation options because I stood in line almost and hour without being serviced. I was able to create a reservation online while in line and was instantly serviced

Kalandria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shandell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashlee B. 
Clasificación:
5.0

My experience at this location was amazing ! My rental agent was Rachel H. She expressed kindness and patience during her extremely busy afternoon. Rachel made each customer before me feel as if they were the only customer in the store, as she did with myself also. I will definitely recommend this location to my friends and family in the future. Great experience !

RHONDA H. 
Clasificación:
5.0

Great service

JASON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jane e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMUEL W. 
Clasificación:
5.0

Rachel rocks! The guys and Rachel should be given a raise they go over and above what their job is.

TIMOTHY M. 
Clasificación:
4.0

I picked up a trailer from a second location the day after an initial reservation. The first one, which required a 25 mile drive, did not have the trailer available that I reserved. Disrupted and delayed by a day my plans. Your Customer Service Dept tries to help, but is completely understaffed; waits of almost an hour in order to speak to someone is unacceptable.

Vic S. 
Clasificación:
4.0

El cliente no dejó un comentario.

david H. 
Clasificación:
4.0

Sales Associate provides customers with truck/equipment usage

MELINDA P. 
Clasificación:
3.0

under staffed

JACK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD B. 
Clasificación:
2.0

The customer service was HORRIBLE. I had to wait over 30 minutes for my transaction to be completed because other workers kept interrupting the manager with questions. The manager was getting smart about the fact that I needed a bank card. I told him my card was from a bank regardless of the card saying debit. I had to leave and get another card that had debit on it from a different bank without showing him the card and the transaction went through just fine. When returning the vehicle, the store was completely empty of workers. I wanted 5 minutes before someone came, but another customer in the store said she had been there 30 minutes before I arrived waiting for help. We walked around the whole outside and back of building and no one was still around. I had no problem with the equipment or my U Haul transaction. Gracias.

TANESHIA S. 
Clasificación:
5.0

I would like to thank Mrs. Lynn for everything that she has done to make renting my storage a very pleasant one.

laforest j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYNESE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY J. 
Clasificación:
4.0

Good job

ALEXANDER W. 
Clasificación:
5.0

Great customer service.!

ANGELNIQUE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lekeshia B. 
Clasificación:
5.0

Again, no suggestions for improvement. My experience with UHaul the past few days has been above reproach at both places. Highly recommend them to others.

ERNEST R. 
Clasificación:
5.0

El cliente no dejó un comentario.

annie W. 
Clasificación:
2.0

The manager was unprofessional. Not groomed. He was more concerned about his cell phone than customers.

Billy B. 
Clasificación:
5.0

Rachel is the best. She's friendly and very helpful. She has went out of her way to accommodate us and always has a smile on her face. U-haul is blessed to have her on your team.

Robert S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA J. 
Clasificación:
4.0

I had absolutely no problem with the storage storage solutions, my problem was with scheduling. They changed my pick up location with no heads up. I had to drive 45 minutes out the way to get a truck I reserved more than 2 weeks ago. I'm left with the impression that reservations means little or nothing and I got tired of hearing fake apologies! I drove an hour and a half to find out the truck promised me was gone yesterday and I had to call to find this out, no courtesy call from uhaul customer courtesy. I'm disappointed in my experience on yesterday and overbooking appears to be common practice. MAYBE WE ARE IN A SEASON WHERE GOOD CUSTOMER SERVICE HAS RAN ITS COURSE!!!

Bennie R.  |  First Impressions 
Clasificación:
5.0

Great Staff.

LISE A.  |  First Impressions 
Clasificación:
5.0

The employee stayed open long to help us out.

jane e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

pat f.  |  Overall Experience 
Clasificación:
1.0

Customer service was AWFUL! Access times to storage was inaccurate, there were times I could not get in my storage because it was locked before displayed hours. I paid ober $1000 for storage during covid19 pandemic and was charged late fees within 2 days of being late(during a worldwide pandemic). Spoke with corporate and no results. Employees asking for drugs. Awful. Disgrace!

Ericka P.  |  Overall Experience 
Clasificación:
5.0

They went above and beyond to see to I was helped. Great bunch of people proud to have met them.

Hobert V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie P.  |  Overall Experience 
Clasificación:
3.0

Some of the staff was not friendly and welcome during some of my visits. They were either nonchalant or unhelpful during my visits. The storage building was sometimes unclean with trash thrown inside as soon as you walk in the entrance on the storage unit.

Consuela M.  |  Overall Experience 
Clasificación:
5.0

very helpful, above and beyond

John R.  |  First Impressions 
Clasificación:
5.0

All the gentlemen that work there are really nice. I was greeted upon entering, they answer all my questions.

tram W.  |  First Impressions 
Clasificación:
1.0

Had to call several times to ask them to close the account. Never answers the phone

Monicia W.  |  Overall Experience 
Clasificación:
5.0

Staff was very professional friendly and helpful.

Carol L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany G.  |  Overall Experience 
Clasificación:
5.0

All staff members at this location were friendly and helpful.

Caroiya W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy A.  |  Overall Experience 
Clasificación:
5.0

Ms. Ann and Mr. Courtney were very courteous and helpful and made my moving and storage experience a very good one.

BREANDA B.  |  First Impressions 
Clasificación:
5.0

Everyone at this location was very kind and professional.

Carol L.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and professional assured me they would be watchful of my safety in and out of storage area.

Vanessa J.  |  First Impressions 
Clasificación:
5.0

This excellent rating is solely based on the facility and staff. However, the storage price rates are too expensive. If I would've had time to shop around, I would've gone somewhere else to rent a storage room.

sherri w.  |  First Impressions 
Clasificación:
2.0

Rats destroyed my furniture

Stacey D.  |  Overall Experience 
Clasificación:
4.0

The store is well stocked with needed supplies and clean.

Bill C.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Fatima P.  |  First Impressions 
Clasificación:
5.0

Very easy, costumer service is excellent

Moonika T.  |  First Impressions 
Clasificación:
5.0

Professional and courteous staff. Excellent customer service.

Andre W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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