Comentarios del cliente para U-Haul of Albany

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Albany

Grado total:

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Tequilla H.
Grado:

I checked the truck out at 1306 on Friday April 4 2020 and the lady rep were extremely nice . I had to bring it back by ten, I work at Phoebe as a nurse and been working long hours. I closed on my house Friday and I was tired so I talked to some one Friday night about 2030 and she said she would make a note about it and it was okay. So this morning I turned it back in about 10 and the guy charged me for a whole day. That was wrong

Sarah C.
Grado:

El cliente no dejó un comentario.

Asha I.
Grado:

El cliente no dejó un comentario.

Anthony G.
Grado:

The level of customer service at this location is second to none.

Jason M.
Grado:

My uboxes were broken into and stolen. $17,000 worth of furniture and goods were stolen from me, and was told I didn’t have insurance, so since my goods were stolen from their facility and I paid almost $2,400 for them to maintain my goods, that’s what I’m told. I’m not the average Joe, I will use the full extent of the law if I’m not taken care of. The manager by the name of Trice should be fired. Worst experience ever in Albany Ga.

Eddie F.
Grado:

N/A

Reynaldo D.
Grado:

El cliente no dejó un comentario.

steve G.
Grado:

El cliente no dejó un comentario.

Wilbur A.
Grado:

El cliente no dejó un comentario.

Patricia B.
Grado:

El cliente no dejó un comentario.

Sebrina W.
Grado:

El cliente no dejó un comentario.

ShaQuetta H.
Grado:

I was changed a entire extra day and I was only an hour late. I think the charges should have been prorated.

Lashontae J.
Grado:

El cliente no dejó un comentario.

Samantha J.
Grado:

El cliente no dejó un comentario.

Chakonya J.
Grado:

Pleasant experience

Daniel S.
Grado:

Give customers their refund back on time

George W.
Grado:

Truck was very old and damaged. This location needs some new trucks asap.

Gregory R.
Grado:

El cliente no dejó un comentario.

David H.
Grado:

Unit was missing a shackle on the leaf spring that was discovered by the roadside assistance responder when we called to have a tire changed after loading.

PEBBLE Y.
Grado:

El cliente no dejó un comentario.

Vicki T.
Grado:

Over charged for rental

Broderick J.
Grado:

Only problem I had I wanted to pick it up from the u haul location. Not a dealer I got there he was closed. I went to the local dealer Mr audie trice took care of me like he always do. So I will say his staff always does a great job.

Nadine B.
Grado:

the assistant manager was outstanding

Alanna W.
Grado:

El cliente no dejó un comentario.

DARRYL S.
Grado:

NA

Serena A.
Grado:

El cliente no dejó un comentario.

STEPHEN M.
Grado:

I reserved a 6x12 trailer U-haul of Albany, 820 W. Oglethorpe Blvd. Corey checked me and and assisted in attaching the trailer to my vehicle. The trailer was excellent for my needs. There was an issue with the after hour return but after calling them they handled the issue with no problems.

Cristina H.
Grado:

They did a awesome job

edward S.
Grado:

Hire a new manager who has managerial knowledge. would like to chat with someone concerning my recent horrific experience with your company.

Keith W.
Grado:

El cliente no dejó un comentario.

Bobby F.
Grado:

El cliente no dejó un comentario.

Dawn P.
Grado:

El cliente no dejó un comentario.

Amanda F.
Grado:

El cliente no dejó un comentario.

kiandre S.
Grado:

I am just totally disgusted with UHAUL. Horrible customer service and they even committed wrongful charges on my account! I will NEVER use UHAUL again. Customer service in store don’t go over all of the details and they’re sneaky.

Cleveland A.
Grado:

Thanks for all the help

Ethel T.
Grado:

El cliente no dejó un comentario.

Zuria H.
Grado:

I will be doing a statement via social media, by the weekend, in reference to this experience!

Kimberly I.
Grado:

El cliente no dejó un comentario.

Kimberly B.
Grado:

El cliente no dejó un comentario.

BARRETT C.
Grado:

El cliente no dejó un comentario.

Matthew A.
Grado:

The straps for front tires and ratchets need to be replaced. Straps worn, ratches were hard to get to work. The rest was good.

jawaski R.
Grado:

Better vehicles that can maintain gas. I spent over $200 in gas. The amount of money used to rent and use the trucks is expensive. Maybe there needs to be an adjustment to the contracts to rebate gas

TAMICKEY M.
Grado:

Good customer service

Marshall T.
Grado:

El cliente no dejó un comentario.

Marcus L.
Grado:

Very poor

Teresa S.
Grado:

El cliente no dejó un comentario.

Christopher H.
Grado:

El cliente no dejó un comentario.

Gilbert T.
Grado:

Outstanding

Johnny L.
Grado:

N/A

NANCY R.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

Cathy C.
Grado:

El cliente no dejó un comentario.

Kimberly M.
Grado:

El cliente no dejó un comentario.

treasse W.
Grado:

El cliente no dejó un comentario.

derrick H.
Grado:

El cliente no dejó un comentario.

Gregg P.
Grado:

Not the location I asked for but equipment not available at preferred site. Had to drive 25 miles then back track. But all went well.

La'Christyunah A.
Grado:

The ladies has really bad customer service

Elizabeth S.
Grado:

The checking in after hours was not completely explained I dropped the keys off before I got the picture that was necessary.

Roy R.
Grado:

No improvements needed . the lady was very well trained and very efficient from hook to in hook . Well trained crew with maintained assets . great job U Haul

Cassandra N.
Grado:

El cliente no dejó un comentario.

Kervinel W.
Grado:

El cliente no dejó un comentario.

Fatima P. | First Impressions |
Grado:

Great customer service.

KANDI W.
Grado:

Everything went well.

Jacquenesia J.
Grado:

El cliente no dejó un comentario.

david G.
Grado:

Staff was cordial and helpful. Outstanding customer service.

Iris F.
Grado:

El cliente no dejó un comentario.

Earlene H.
Grado:

El cliente no dejó un comentario.

Bertrand S.
Grado:

The unit was burned on the inside where it was not usable. Ask me for pictures of this trailer happy to send them.

eddie F.
Grado:

Great Customer Service

Demarcus B.
Grado:

El cliente no dejó un comentario.

Roger C.
Grado:

They did a awesome job taking care of me... and all of my needs!!! 5 stars. ??

Sue K.
Grado:

Customer Service great. Parking and facility small need Improvement

Larry K.
Grado:

The West Oglethorpe crew were very courteous and helpful. They had the equipment available and the truck was clean and in excellent condition. Will definitely be using them in the future.

Josiah M.
Grado:

El cliente no dejó un comentario.

kevin R.
Grado:

i first received the truck with less than a quarter of gas in it even though they said it had 1/4 of a tank in it . i put $20 worth of gas to get the level to 1/4 even though i drove the truck less than 60 miles, and it correlates to less than 8 miles to the gallon, and putting the bag or blankets and a dolly in the truck after I said I didn't require one meant it was no more than taking up needed room. i guess theses are things i should be aware of next time.

Dontravious S.
Grado:

El cliente no dejó un comentario.

Ronald W.
Grado:

Whoever check the truck back in was awesome! She was very patient and took the time to walk me through the fees and process. She should be rewarded for her great representation on U-Haul behalf.

Wilconna B.
Grado:

I've went to this location a few times and I got great service. The lady that work there she is phenomenal loved her service! If I had to use uhaul service or a family member and they in this area I would definitely recommend this location!

Cassandra J.
Grado:

I can tell someone had the uhaul wasn’t clean inside. I received uhaul with under half a tank,but contract stated 2/3 over half a tank.

William M.
Grado:

El cliente no dejó un comentario.

Jerry M.
Grado:

The young lady who checked me out was exceptional nice. They had given us the wrong truck and she went through everything possible to correct the mistake at the checkout. We have no complaints

Jalessa C.
Grado:

Ms.Angela was the representative that I dealt with and she was awesome she had great customer service and handled all of my needs Uhaul made moving way much more easier

Michael R.
Grado:

they hooked it up and made sure I was good to go.

Archie P.
Grado:

El cliente no dejó un comentario.

Shakeria B.
Grado:

Improve customer service

Michael R.
Grado:

Truck was a quart low of oil, steering fluid was low, and auto transport right light was out. Was told, well they can see the truck lights. I put oil in it. I was called Saturday the 29th and was told if you wasn't too pick up truck this afternoon after 3 you can instead of tomorrow. I said okay, went just after 4 to make sure it had time to get there, no truck. Went the next day as planned, no truck. Tom over an hour for them to figure out what to do. Got there at 9am, left at 10:40. I would like some kind of refund.

John H.
Grado:

Friendly and helpful staff to meet us as we pulled in.

Donna N.
Grado:

Check the gas hand before you take off, mine was a little less than what they said

Michell C.
Grado:

I still haven't got my change back on my debit card

JASON P.
Grado:

Not overcharge when had equipment back. Not charge for a cleaning fee when truck was spotless. Not charge for 2 days rental when returned in under 12 hours. Find more educated help!

Sigournia H.
Grado:

Explain EVERYTHING you have to offer BEFORE customers PAY!

yolanda S.
Grado:

El cliente no dejó un comentario.

Spencer L.
Grado:

El cliente no dejó un comentario.

Diane S.
Grado:

El cliente no dejó un comentario.

FLOYD W.
Grado:

El cliente no dejó un comentario.

sheila H.
Grado:

Very nice young man. Quick check in.

Emmitt S.
Grado:

El cliente no dejó un comentario.

Keneathia S.
Grado:

This experience has been very unorganized and unprofessional. I rent from U-Haul all the time but this is my last time dealing with this company.

Tiffany C.
Grado:

El cliente no dejó un comentario.

Sherreka B.
Grado:

El cliente no dejó un comentario.

angelo C.
Grado:

Staff was very knowledgeable and friendly and professional

Prince M. | Overall Experience |
Grado:

N/A

Moonika T. | First Impressions |
Grado:

Very easy, costumer service is excellent

Barbara B. | First Impressions |
Grado:

I will refer UHaul representatives to anyone. The service was excellent.

Quinn T. | Overall Experience |
Grado:

great convient and friendly

Cassidy B. | Overall Experience |
Grado:

Rats had gotten into all of my things and ruined a lot. It may just have been the area but very poor upkeep.

Peter S. | Overall Experience |
Grado:

Very polite staff

Quinn T. | First Impressions |
Grado:

Great service

Peter S. | First Impressions |
Grado:

Very polite staff.

Sharon H. | Overall Experience |
Grado:

The staff customer service is horrible including the manager. Everytime I was in the store customers always complaining about the manager.

Andre W. | First Impressions |
Grado:

Professional and courteous staff. Excellent customer service.

BREANDA B. | Overall Experience |
Grado:

Uhaul of Albany, GA, storage was a great experience. I will most likely come back in the future for my storage needs.

Mary S. | First Impressions |
Grado:

They was very nice and helpful

tonya s. | First Impressions |
Grado:

All Good

irving w. | Overall Experience |
Grado:

I was pleased with my service and storage

Dennis S. | Overall Experience |
Grado:

I have never rented a storage unit at this facility. Stop sending me emails.

Fancher T. | Overall Experience |
Grado:

The poor rating is a result of the storage charge I was offered but DECLINED. As of a couple days ago they were demanding I pay $170 for a unit offered and declined at the time of my trailer rental.

Dennis S. | First Impressions |
Grado:

Never used storage facility. Reserved but ultimately did not need.

MAURICE L. G. | Overall Experience |
Grado:

Awesome Service!

Ollie W. | Overall Experience |
Grado:

I was very pleased with the storage Facility. The plan was great also.

Justin P. | First Impressions |
Grado:

The fellas there are super nice and helpful

Mariah C. | First Impressions |
Grado:

Great customer service. Customer service representative was awesome, great job. They accommodated us when an unforeseen problem occurred. Thank you, thank you, Uhaul!!

Denise M. | Overall Experience |
Grado:

There were a lot of roaches. But other than that, it was great!

Saul F. | Reservación |
Grado:

Customer Representative was very helpful and knowledgeable. l was impressed!

KEAUNDRA W. | Reservación |
Grado:

There was no furniture Dollie on the truck. This, I had to move furniture without the the support. However, I was still charged for it.

larry B. | Overall Experience |
Grado:

Very pleasant personnel. Facility was very clean. Would recommend.

Thelma W. | Reservación |
Grado:

Very helpful excellent services

Heather S. | Overall Experience |
Grado:

This is not the first time that my family has had frustration dealing with U-Haul in Albany. I waited for a while before I was even offered assistance.

TIFFANY T. | Overall Experience |
Grado:

U-Haul of Albany staff was very friendly. When I first moved in, the lights above my storage unit were not working but they were fixed. Overall, I would recommend to others and use the facility again.

dorathy h. | Overall Experience |
Grado:

Enjoyed using the u box but it would have been nice to know all the details when we rented them. Thankfully it all worked out and we were satisfied with the rental.

trevisha b. | Overall Experience |
Grado:

I would like to thank you guys so much for your service, this made college transition so much less stressful. I highly recommend this U-Haul facility to parents & students of Albany State!! Thanks aga

Aysia R. | Overall Experience |
Grado:

Very Clean & Great Customer Service .

ron w. | Overall Experience |
Grado:

Move was a disaster and not delivered to final home address. Albany made truck reservation and did not have a truck at time for pick up. Had to go to Tifton and return in Adel. Never again!

Sakita F. | Reservación |
Grado:

It was average. Long line and few employees but they held everything together and got everyone in and out as quickly as they could. I will rent again should I need to when I am ready to move again.

ELIZABETH W. | Overall Experience |
Grado:

I would use Uhaul over again, The Staff was very professional and kind, The facility is one highly recommend to anyone!

No reviews have been submitted for this location.

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