Customer Reviews for U-Haul of Agoura

6,162 comentarios

28650 Canwood St   Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps)

(818) 889-2353

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 889-2353

28650 Canwood St
Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

The lady running this facility was working completely alone and did an amazing job meeting customers' needs. I especially appreciated the online check in and check out for the truck and this seriously helped both myself and the amazing lady running the facility alone. She is the kind of person that should be a manager, she was both dedicated and efficient.

Thomas S. 
Clasificación:
3.0

We paid for extra equipment such as an appliance dolly and it wasn't provided for us in the truck.

Austin F. 
Clasificación:
5.0

I would highly recommend this location. The people were extremely helpful and patient. Plenty of parking, easy to find, all moving needs well stocked. A+

ABRA G. 
Clasificación:
3.0

Have the blue haired kid train every new hire and fire everyone else!!!!!!

Paula Lynn N. 
Clasificación:
5.0

Great service and they had just what I needed!

Andrea K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmayne O. 
Clasificación:
5.0

A flawless experience from booking online to picking it up as agreed.

MARIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THADDEUS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN S. 
Clasificación:
1.0

Safety hazards- it was raining and driver side windshield wiper was broken. We also could not locate the haZard light. The interior light also would not turn on.

FILIPE C. 
Clasificación:
5.0

Friendly and helpful staff. Efficient and polite. Great service.

NIGEL W. 
Clasificación:
5.0

Pickup was super easy and convenient! I'm writing this review for the drop-off though. Cuz Betty (if I remember her name correctly) was a Rockstar!! She was the only one there and it was super busy. She kindly suggested the app so it would be faster. I still needed her help and even with how hectic it was, she was so friendly, polite, and right on top of it. Seriously, she was a rockstar!!

STEEHLY D. 
Clasificación:
4.0

The ramp would not close properly. It was hitting against something at the inside end about 6 inches before fully closing. I had to go under the truck and lift the end of the ramp so it would clear what it was hitting

RUBEN R. 
Clasificación:
5.0

Excellent customer service by MJ and did not take long renting and returning as well.

NICOLE I. 
Clasificación:
5.0

Keep up the excellent work. It's really appreciated nowadays. Gracias.

HARRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H. 
Clasificación:
2.0

The truck's tire monitoring system was malfunctioning and the warning continued throughout the rental time. I had been requesting for two weeks a motorcycle trailer to move a motorcycle from Santa Barbara to Lake Forest. I was told I could pick up the moving van and trailer at the location in Agoura. When I arrived, there was no trailer. I had to drive to the closest location, Chatsworth, to get the trailer, which added two hours to the moving experience. Also, while I received a discount on the moving van (thank you), the added mileage to go to Chatsworth was not enough and I ended up being charged for over miles. Further, I had to spend a lot of extra money on gas for the moving van to drive it to Chatsworth and then to Santa Barbara. Uhaul needs to stick to their reservations and agreements. If a customer is flexible in accommodating Uhaul's inventory, then Uhaul needs to either significantly reimburse or discount their products for inconveniencing people left and right. I've been fairly committed to using Uhaul over the years, but this last experience has got me thinking different.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAIRE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne B. 
Clasificación:
5.0

Gracias

MARIA B. 
Clasificación:
4.0

Very pleased. Staff had truck at front gate for me as reserved and after dark fast check out was appreciated. The extended hours made a world of difference. Thanks crew!!.

BRIAN S. 
Clasificación:
5.0

Thank you for the great customer service.

GARO J. 
Clasificación:
5.0

The online check-in process was a real pain to do - but I did it anyway because I thought, based on your communication to me, that it was important to do. But it turned out to be really not necessary as I was inside the location and at the counter for a while, anyway. I think it would be helpful / an improvement if you simplified the online check in process by making it easier to enter the information. It was very difficult to find and enter all the requested information and numbers, etc.

Monica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie H. 
Clasificación:
3.0

The truck we received was extremely dirty. They did not check the truck or clean it out before releasing it to us. There was dirt and mud on the floor of the truck and the ramp was full of mud. I have never had this happen and have used U-Haul many times before. It was very disappointing when I opened the truck to load my furniture. We had to clean it ourselves, which is not ideal when you are about to move furniture and have limited time and lots of stress.

AMYR N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

This location is visible from the hiway but getting to it may be not so obvious unless you have an instinct how to negotiate greater LA roads/neighborhoods. G-maps or an up to date GPS best to find it. Never the less, this Uhaul is a 'little gem of a depot' to me in a location surrounded by businesses and residential. They have a lot of stuff here for being so tightly surrounded. We were greeted by a Very friendly young strong crew member. This was important to me in my 74+ years in order to unhitch/unchain the trailer we were returning. We did a thorough walk around & internal check of the condition of the trailer and we were on our way in a short time which I appreciated after traveling 2300+ miles with this 4x8 ft hauler. I definitely would come here again.

GEORGE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
5.0

10 foot long truck had 120,000 miles on the odometer. Truck is very well worn. Time to scrap the vehicle and to replace it with a new one. Both staff members I dealt with were very professional and polite.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAHRAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

Quick and easy return. The person doing the return was excellent.

Thomas B. 
Clasificación:
5.0

Such an easy experience with an incredibly helpful staff!

KIERA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINT M. 
Clasificación:
5.0

Always been good service at Agoura store. I use them alot.

RANDY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renat G. 
Clasificación:
1.0

App needs to work on Android

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD M. 
Clasificación:
5.0

Nothing...great overall job.

THOMAS S. 
Clasificación:
5.0

Well done.

Erez I. 
Clasificación:
5.0

I was very happy with my whole experience. Even the gas at 5.00 a gallon was better than expected. I thought the 15' truck would be double the gas amount. I would use U-Haul again.

GERALD NEIL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAWRENCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
5.0

Keep up the good work!

BRYAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Customer service was above and beyond Such a pleasant experience from start to finish

JANNA W. 
Clasificación:
3.0

A friendlier staff

Ricky G. 
Clasificación:
5.0

Nothing really good service

jorge R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
5.0

Great staff!

PAMELA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph B. 
Clasificación:
2.0

I have had very pleasant rental experiences at this location in the past. Unfortunately, this experience was very negative. I couldn't get the app to work due to connection issues so I went inside for assistance. The employee clearly didn't want to help me and was very irritated that I asked. The truck she gave me was filthy, clearly hadn't been driven in weeks and smoked terribly when it was started. It smelled of exhaust in the cabin so, concerned about CO, I drove with the windows down until it cleared out. I used to drive out of my way to use this rental location but now will reconsider.

Gregory H. 
Clasificación:
4.0

Please dont forget the moving blankets.

Andrew V. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francois K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAL J. 
Clasificación:
5.0

The inside of the truck where the driver sits had at least a quarter inch of dust. It was not cleaned and only sprayed with Fabuloso to make it smell better.

LENA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROLD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jan P. 
Clasificación:
5.0

The bed of the truck was clean, but the cab of the truck did have some leftover trash (waded up kleenex and a can of soda) from the prior renters that had rolled under the seats. The online check-in made this my fastest rental pickup ever from Uhaul.

Kenneth S. 
Clasificación:
5.0

Great service, even when I was returning it later than expected!

QUINT M. 
Clasificación:
5.0

Its always a pleasure. Your employees are friendly, professional and most certainly helpful. Thank you all.

KAREN J. 
Clasificación:
5.0

I check in on line . It took me 2 minutes to get the truck when I came in . Super friendly staff. When I came to bring the truck back it was super easy . Also took less than 5 minutes

Michael S. 
Clasificación:
5.0

It was easy to rent and easy to return.

MARY B. 
Clasificación:
5.0

Great service always. Phoenix was great as always. Gracias

BRIAN C. 
Clasificación:
2.0

get new employees...

CARY W. 
Clasificación:
5.0

I had a great experience renting from Agourahills U-Haul today. The trailer was set out ready for me to hitch up when I arrived. Great service from the team.

STEVEN D. 
Clasificación:
1.0

Furious over new management here. They charged me $45 to fill my tank after I already filled it. I went here weekly. Will never go back again out of principal.

MICHAEL I. 
Clasificación:
3.0

Salesman gave me a harder time than necessary. Didn't suggest solutions to minor problems

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

The best customer service

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM N. 
Clasificación:
5.0

Excellent, friendly,

Jane S. 
Clasificación:
4.0

I would like to bring to your attention that your representative said that due to my first appointment cancellation and change I would receive a discount when I drop it off and upon my arrival I was told that there was no writing or comment from my pick up in regards to my discount. My first appointment was at 9:15am and I had to wait until the other renter to call back your rep at your first location. Afterwards I had to go to Uhaul in Agoura to pick up another 26 foot truck. From there I had to drive to the Ventura Extra Space storage off 3700 Main Street to load everything to drop them off in Santa Barbra home afterwards drop it off at uhaul 4417 Hollister Ave. etc. I had to go out my way wait in traffic and use more gasoline and loss of time. My day was delayed as I had to wake up early as I was driving from Riveriside Ca to your location to pick the truck. Etc.

NATHAN G. 
Clasificación:
5.0

TRUCK ONLY GOT 7 MOG!! It was the small new pick up truck- I did not haul hardly any weight just 4 paper boxes and a 40 lbs fridge- I went only 23 miles and had to refill 3 gallons which should in this day and age on a new truck be only one (1) gallon this was upsetting and disappointing

William M. 
Clasificación:
5.0

great experience. All the workers are cordial and polite.

TODD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis G. 
Clasificación:
5.0

The staff at this location is head and shoulders above it was above the staff at another location I have used. This group was extremely attentive and courteous and did a great job

SCOTT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey B. 
Clasificación:
5.0

Great location Phoenix and Aaron were both great. Gracias

BRIAN C. 
Clasificación:
5.0

excellent management!

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL WARREN C. 
Clasificación:
2.0

The associate that checked in the vehicle was not friendly or open to hearing my issue of the gas not being full at the time of pickup and when I returned the vehicle with more gas which cost me additional expense. I was told that I should've have returned it then at exactly where it was when I left which is near to impossible with a needle gauge.

Matt R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
No se han enviado comentarios para esta ubicación.

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