Comentarios de los clientes para U-Haul of Agoura

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Agoura

Clasificación general:

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hooman L.
Clasificación:

Dealt with/interacted with 5 employees here overall - they were all very nice & friendly - except for one lady sitting behind the desk & completely ignoring that I'm standing directly in front of her waiting to be attended to. A bit of incompetence on another 2 employees... one called me twice to ensure that I'd be returning the truck on time... when I'd turned it on the night before!

BAHRAM S.
Clasificación:

El cliente no dejó un comentario.

BRYAN L.
Clasificación:

Always a great experience.

Paul T.
Clasificación:

Nice and friendly staff!

LEE J.
Clasificación:

Very friendly service ...

Kim M.
Clasificación:

The person that helped me rent the truck was incredible and very helpful!

JORGE R.
Clasificación:

Friendly service

Thomas C.
Clasificación:

Everything was good but I feel like the requirements of the gas tank could've been explained. I was under the impression either I make sure the gas gauge is returned the same as I got it or I pay the price per gallon. So I put some gas in and still had to pay for the miles I drove.

FRANK A.
Clasificación:

Very nice customer service and had a truck ready the next day.

MITCHELL B.
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El cliente no dejó un comentario.

BAHRAM S.
Clasificación:

El cliente no dejó un comentario.

Jaime O.
Clasificación:

El cliente no dejó un comentario.

STEVE D.
Clasificación:

El cliente no dejó un comentario.

Isagani D.
Clasificación:

El cliente no dejó un comentario.

THOMAS S.
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El cliente no dejó un comentario.

Christine F.
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Great experience. Won't hesitate to rent again when I need to move large items.

MARIA B.
Clasificación:

I have used this location since 1992 the year I moved LA!

Jessica Marie D.
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El cliente no dejó un comentario.

LORENZO L.
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El cliente no dejó un comentario.

Tamara L.
Clasificación:

El cliente no dejó un comentario.

YEVGENIY A.
Clasificación:

Fuel gauge was below the level indicated on the document, and I wasn't able to submit an update picture due to website freezing.

Craig T.
Clasificación:

Great experience, great ride. We will be renting again! Thanks!

GUILLERMO P.
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El cliente no dejó un comentario.

Linda S.
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El cliente no dejó un comentario.

Ethan B.
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El cliente no dejó un comentario.

MICHAEL C.
Clasificación:

El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

Howard L.
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The online check in did not work well. Staff at the location was great.

BRADLEY P.
Clasificación:

I ordered the insurance on the van. But the manager was kind of short and rude. He mentioned that he loves when people don't buy insurance as it's a easy 600 dollars to charge people when they return it. Seems very shady

YESVANT K.
Clasificación:

El cliente no dejó un comentario.

Deborah V.
Clasificación:

El cliente no dejó un comentario.

ABDULLAH A.
Clasificación:

El cliente no dejó un comentario.

CATHERINE J.
Clasificación:

Well I Never have issues at this location . However on Christmas Eve at 12 noon there was one person working & we all waited over 30 minutes to be waited on .

THEODORE F.
Clasificación:

Everything was just fine.

MICHAEL U.
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El cliente no dejó un comentario.

Harry H.
Clasificación:

Great service, wonderful employees and excellent manager.

LAWRENCE N.
Clasificación:

All good

Christopher H.
Clasificación:

El cliente no dejó un comentario.

RAMIN F.
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El cliente no dejó un comentario.

Morgan R.
Clasificación:

Our reservation was confirmed for 10am. No one called us to tell us it changed to 11:15am, then no one called to tell us it was delayed further. When we called to check on the status we could not get through after 5 tries. We just showed up and hoped our truck was ready. There was a line of 4 people with no one at the counter when we showed up and when someone did show up the his mask was below his nose.

Charles C.
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The attendant who helped me was extremely helpful and knowledgeable. He is a good representation of a well run organization! Please let him know. Thank you!

RUSSELL A.
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Personnel at location are under staffed

IAN C.
Clasificación:

Rented a motor bike trailer, couldn't be better.

Barry C.
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There seems to be a shortage of pick up trucks. It me 5 days to reserve one online.

James P.
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El cliente no dejó un comentario.

RANDOLPH H.
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Service was fast and efficient. There was no wait time. In the past it was a chore to rent from this location. Things have improved greatly.

dale M.
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El cliente no dejó un comentario.

abby B.
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El cliente no dejó un comentario.

Gabriel O.
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I had origanlly placed my rental with a location in Newbury Park. When I went to pick it up they had stated that we didn't have a reservation at that location. I come to find out that it was changed to this location without notification. I was also frustrated at the online check in and that when I did it, it still did not work and had to check in agian at the location.

Mike D.
Clasificación:

El cliente no dejó un comentario.

barry F.
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All employees were friendly and professional.. I have been renting equipment from this location for years and there has been an amazing improvement in quality of service . Well done!

DARRYL P.
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Very efficient when picking up the truck. Staff was friendly

Robert B.
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El cliente no dejó un comentario.

Scott B.
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Quick, safe and friendly. I can't complain.

ALEXANDRIA C.
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El cliente no dejó un comentario.

Jeffrey K.
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El cliente no dejó un comentario.

Carmen G.
Clasificación:

Thanks you for let me Rent your trucks.

Al S.
Clasificación:

El cliente no dejó un comentario.

BRAXTON Y.
Clasificación:

Did not have truck I ordered online. Did not have dollies I ordered online. Double charged for equipment used. Promised discount for issues but then did not follow thru when truck and equipment were returned. Worst experience since the last time I rented from u-haul. Will not rent again.

ian S.
Clasificación:

Wash the vehicle. Also, the online 24/7 rental took longer than it would have to go into the office....which I had to do to wait for my key anyway

JOHN J.
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El cliente no dejó un comentario.

Mikis K.
Clasificación:

El cliente no dejó un comentario.

RADU I.
Clasificación:

Great value. Thank you

jason K.
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El cliente no dejó un comentario.

Mike M.
Clasificación:

El cliente no dejó un comentario.

SAM S.
Clasificación:

El cliente no dejó un comentario.

LORING C.
Clasificación:

Amazing service 😊

Pat W.
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All was good, Lopez did a great job.

JAMES T.
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Very slow moving "lazy" employee Did not the computer either. I rented only an appliance dolly, seems simple enough. Nope a big deal, two guys trying to figure it out, charged $60.00 on my card, then refunded it and tried again, 45 minutes later they got me checked out, no other customers either, I was the only one, one of your workers at the desk was slacking on the covid 19 mask too, had to remind him twice to leave it on

Lou B.
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Please call me as the mileage charge is WAY off

William K.
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The location ran out of the moving blankets.

Kyle V.
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El cliente no dejó un comentario.

Wendy G.
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El cliente no dejó un comentario.

Peter D.
Clasificación:

Marco and his team were great. Helpful. Energetic. Made the rental ideal. I'll be back

GINES A.
Clasificación:

The manager you have there is by far the best manager I have seen in a long time. He needs to be recognized.

BRETT C.
Clasificación:

El cliente no dejó un comentario.

Edward S.
Clasificación:

Greg was professional caring and knowledgeable

Jose M.
Clasificación:

El cliente no dejó un comentario.

KATAMDORA B.
Clasificación:

I rented Uhaul multiple times but this time it was nightmare .Initially i booked uhaul 26 foot .but right before 3 days they called me and notified it was not available and changed to 20 foot (i dont have a option) so i need to accept it. Initial pickup location was 1 mile Now they changed my pickup location 7 miles far away .There is no ride for me So i picked uber and went to the location to pick up the truck. After waiting 20 mins they told me the person who was supposed to drop truck at this location dropped 20 miles away . So now i need go there and pick my truck again. I need to use uber to go there and pick my truck .When i went to the location and finally picked my truck .They told appliance dolly which i requested is not available at that location .So i need to pick up at another location. Recently they are doing very bad job. They don't even plan basic truck availability .I am really upset with your service

Terry K.
Clasificación:

El cliente no dejó un comentario.

Steven L.
Clasificación:

Try to develop a way to rent vehicles without us having to go inside. You were correct that car insurance doesn't cover damage to larger vehicles. I wish I had believed you without needing to call my insurer. If you provided more detail on this, I might have believed you without feeling a need to verify it.

MICHAEL G.
Clasificación:

I was very satisfied with the service. The rental was ready on the time requested ready to go and the associates were very helpful.

LEONARD B.
Clasificación:

Carlos was very helpful and made it easy to reserve the trailer, and also dropping it off! Definitely coming back again the next time we need to rent Uhaul!

ghennadii F.
Clasificación:

El cliente no dejó un comentario.

JOHN E.
Clasificación:

Only issue was the person who helped me need not wear a mask for most of the time.

Carla G.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA LEE D.
Clasificación:

El cliente no dejó un comentario.

Roger P.
Clasificación:

Great in all respects.

lorraine M.
Clasificación:

Easy drive up for drop off Quick process Staff member very polite

NInalou R.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER D.
Clasificación:

El cliente no dejó un comentario.

Steve S.
Clasificación:

El cliente no dejó un comentario.

Eugene B.
Clasificación:

What seemed like the lead guy. Really bad attitude when I was trying to get a better understanding of all the charges on my bill.

michael U.
Clasificación:

El cliente no dejó un comentario.

PIERRE R.
Clasificación:

Thank you.

Richard B.
Clasificación:

Great truck, I only wish that the prices were a little better for long distance.

BAGRAT A.
Clasificación:

Special thanks to Dominic. Really cool guy. Made everything easy and smooth. Thank you brother!

Kelsey F.
Clasificación:

When we pulled up to pick up at 8am like scheduled, I opened the website to go through pick up and it told me I had to wait till 9am. Come back at 9am and start to get my truck online, I see someone pull away with the truck I was checking out. Waited in a long line, all while the cashier's has masks below their noses and touching their faces, finally got my truck an hour and a half after my reserved time. The whole location is run by young men who are quite frankly a mess. Sloppy and unfocused. You need management at this location, I would be embarrassed if I was an owner the people in front of me couldn't even get their equipment they reserved because the place already rented it. A mess all around. Willl NEVER go there again. I appreciate the quality of the equipment and cleanlines.

JARETT A.
Clasificación:

The locations services for drop off was not working. I had to call the igual service desk and wait 15 minutes to drop offf the vehicle.

JOEL M.
Clasificación:

The app to do digital check in wouldn't identify my location do I had to go in to check in.

dan t. | Overall Experience |
Clasificación:

Great service for my U-Boxes.

dan t. | Overall Experience |
Clasificación:

I've had a 2+ year U-Box relationship with the Agoura Hills staff and they've always met or exceeded expectations.

RICHARD L. | Overall Experience |
Clasificación:

I’ve rented several times from UHaul Agoura for all kinds of small jobs in the last few years. The staff has always been excellent, friendly and knowledgeable. It’s is a pleasure to do business here.

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