Customer Reviews for U-Haul of Agoura

6,045 comentarios

28650 Canwood St   Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps)

(818) 889-2353

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 889-2353

28650 Canwood St
Agoura Hills, CA 91301
(LIMITED PARKING- 30 min only off Chesebro and Kanan Off Ramps)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Ellen C. 
Clasificación:
4.0

Late night drop off with App is horrible. 2 weeks in a row the app has not worked and I have had to call for assistance. Then I'm lectured about how to use the app adding insult to me. If the app is locking up (as operators have confirmed) don't ask me to use it at 11pm at night. Put people on phone and don't tell me your going to charge an convenience fee of $20!

aaron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
5.0

The staff was knowledgeable, courteous, professional, and very efficient. My booking was in order when I arrived and I was in and out of there quickly. All in all, it was a very smooth and accurate procedure.

REBECA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradly R. 
Clasificación:
5.0

Nothing else. i was happy with all you did for me.

MEHDI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI M. 
Clasificación:
1.0

The manager wouldn't help me to the truck I rented or help put a utility dolly on it either. The gas was incorrectly put on the contract had to have him correct it. The changed my pick up and drop off location. Very disappointed!!!

RHONDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN R. 
Clasificación:
4.0

I was charged for some blankets that I didn't use and that were not provided. I moved gardening equipment and was surprised when I was charged $5 for the use of blankets. Did not happen and I wished It would have been brought to my attention while I stayed on the premises instead. It's a minor thing but nobody likes to be be charged for something in error

SANDRO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGUS T. 
Clasificación:
5.0

Great Customer service!

tori W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

Excellent coustermer service very organized.

Vincent R. 
Clasificación:
5.0

Sergio and his team did a fantastic job of understanding and handling my requests!

CHARLES L. 
Clasificación:
5.0

Gregory was awesome! Friendly & Efficient at 7AM both days I picked up and dropped off. I was there less than 10 minutes both days which really helps on moving days. Thank You!!!

Eric C. 
Clasificación:
1.0

They did not do a walk around the truck. They did not tell me a text would be coming through to record the damage before I left. I went back and the person helping me was rude, pointed his finger in my face, refused to provide documentation of the damage to the truck, etc. I will NEVER rent from this location again which is a shame as I have always used this location. That employee should be fired. Also, he claimed to be the manager. He eventually provided the manager's business card and I text the issues. The manager NEVER responded.

HEATHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lev Z. 
Clasificación:
5.0

Great staff, the process was very smooth! Shaquille and Erin were especially helpful to us!

JOHN W. 
Clasificación:
5.0

Of all the locations, this is the easiest. Good parking, great staff, equipment has been there and ready every time. They are open on Sunday's as well.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS H. 
Clasificación:
5.0

Vehicle was ready when scheduled, clean and well maintained. Staff was friendly and helpful.

PAUL P. 
Clasificación:
2.0

The guy with the tattoos at the counter was not to happy to help. I've asking before i got the key from the truck if I could get a furniture dolly and he said “the truck has it all. I check but there was nothing in the truck. I asking to get me one and he told me to wait in the truck. He went inside then outside then he started working on something else's. I just left.

Aria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELODY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL I. 
Clasificación:
5.0

Excellent experience. The rep (Shaq) was excellent.

TIMOTHY M. 
Clasificación:
5.0

my experience you are excellent what can i say only thank you

faranak R. 
Clasificación:
5.0

The ordering process went so smoothly that I was sure there had to be a catch. But I was wrong, everything went as advertised. Highly recommended.

KENNETH M. 
Clasificación:
4.0

Excellent staff!

Silvio P. 
Clasificación:
4.0

I have no serious complaints about the Canwood location. I am very unhappy with the failure of your reservation system and the costly last minute changes I had to make because of mistakes in supposed inventory. I was called the day before my move and told that the location where I had a confirmed reservation didn't have any enclosed trailers and the closest was 40 miles away. Had to drive an extra hour and a half.

Michael B. 
Clasificación:
5.0

Excellent location with seemingly all services and equipment offered.

Stephen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA O. 
Clasificación:
1.0

Reserved a 20' truck at the Woodland Hills location 1.5 weeks in advance. Night before the move - they tell me I have to pick up 45 min away. No compensation. Was told I cannot return the truck based on where I was moving. The general manager helped me out - huge ego and rude. I filled up the gas based on where I started the return and they still charged me a $40 7 gallon fill up. I'm charging this back on my credit card. Scam location - you can do better uhual.

KEON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH R. 
Clasificación:
5.0

I returned the trailer the same day I rented it (09/22/21). The next day (09/23/21) I received three phone calls wanting to know why I hadn't returned the trailer. The last person to call me was Rude, Condescending and an all around jerk that left me with real bad feeling towards U-Haul.

STEVEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard N. 
Clasificación:
5.0

All was perfect. Thank you

BRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Feng L. 
Clasificación:
5.0

Keep doing what you are doing, “don't fix what isn't broken “.

VERONICA J. 
Clasificación:
3.0

I have called 3 times re being charged for an extra day. Every time it's the same story. I am told someone at the local office will reach out. No one calls. Very discouraging

RANDY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHALL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANNE W. 
Clasificación:
5.0

Great experience!

Bradley F. 
Clasificación:
1.0

I arrived at 8:50 am for a 9am opening. No one showed up to open the facility. We finally called the President and the Manager of the store at 9:30 to find out what was going on. Someone finally showed up at 10 to open. There was only 1/4 tank of gas in the van and it was parked behind another van so that delayed me further in leaving. Will not be going back to this Uhaul facility.

GERRITT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sudhir K. 
Clasificación:
1.0

The van was dirty on the inside. I put to much gas in and asked for a refund and got a run around. There was only a quarter of a tank of gas when I picked up the van.

MONICA W. 
Clasificación:
5.0

Great ðŸ' customer service. Everything on time no delay what so ever staff is great and friendly

JUAN C. 
Clasificación:
2.0

Scheduled a pickup for Sunday. Arrived at this location at 10 mins. till 9. Opening time was 9 am. No one showed up to work at this location until 9:40-9:45 am. Annoying! Not so much as a sorry to any of us. There were about 9 customers waiting.

Dianne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY J. 
Clasificación:
5.0

N/C

Don D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSHUA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
5.0

Easier after hours drop off procedures..

RAYMOND J. 
Clasificación:
2.0

Vehicle was not clean. Windows were filthy which made driving difficult. Had to pull over and clean the windows after I left. When I returned the vehicle, there were three staff members, all helping one customer. No one came to help me. I ended up doing the self return.

ALI Y. 
Clasificación:
5.0

Extraordinario servicio al cliente

MARIA P. 
Clasificación:
4.0

Everything was good except for charging me $8.64 for 2 gallon gas. I picked up truck at the gas level in the middle, I went to Costco gas station to refill gas to the middle and returned the truck. But still be charged 2 gallons without notice. I called this location and was transferred to customer service but waited more than 29 minutes no one answered my call. Please refund me!

DEYING Z. 
Clasificación:
5.0

Agoura staff is always helpful

DORIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAHRAM S. 
Clasificación:
5.0

You have great staff there at that location. They make it very easy to get in and rent a truck without a lot of hassle. The return process was easy too.

JEFFREY H. 
Clasificación:
5.0

They reamed me on the fuel charge ... I drove the truck only 9 miles and was charged for 4 gallons of fuel ... I used 1/2 gallon of gas at best ... I will be complaining to them tomorrow

LEE J. 
Clasificación:
4.0

Good experience. Thank you.

Madelyn E. 
Clasificación:
5.0

These Guys were awesome Sergio and Aaron were super friendly and their skill also was amazing. They are professional. Thank you Aaron Thank you Sergio

nick N. 
Clasificación:
5.0

The manager Sergio worked very hard in repeatedly troubleshooting, glitches with reservations and service. Thank you for your manager.

EULALIA S. 
Clasificación:
5.0

The only thing I would change is adding discounts, like military, elderly discount, AAA Discount or early return discount.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire E. 
Clasificación:
5.0

Was a great experience. Friendly people and very helpful

MAX B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA or rick G. 
Clasificación:
1.0

The car was not clean. All windshields and mirrors were dirty. I got glasses and poor eye sight. There was no water in washer wiper container to wash the windshield. Car smells bad, cigarette smell. Blankets were dirty with hales and trashes in it. Slider Door was hard to roll up. There was very dirty plastic container for blanket. It was not cleaned for decay I did not want to touch or open it. There was butterfly screw to release dolly which would not open. Door handles and steering wheels were dirty and sticky. Truck is very old 139500 miles. Poor and noisy engine, for 80 miles drive I put 10 gallons, not fair to customer. Gas tank was 3/8 full. It could have been filled up so customer could bring back full. It is hard to know how much gas was used. I put gas in it and filled to half tank and paid too much for gas. I am a disable 62 years old. I had my first U-haul back in 1979 which was stick shift. I rented U-haul trucks many many times. It was a bad experience this time and very unexpected. I am a County Inspector, serving and protecting people. I have no complaint, it was my duty to report these issues to you. These are for your information, someone needs to check the trucks before giving it to next customer. Please do not do this to other. Gracias

MOHAMMAD M. 
Clasificación:
5.0

Open earlier than 9 am on Sundays.

GORDONNA F. 
Clasificación:
5.0

Excellent staff and management!

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

miki M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy P. 
Clasificación:
5.0

Had to drive from Simi to Agoura Hills rather than to pick up at local Simi Address trailer had rocks and grit on the floor of trailer had to sweep it out before loading

DARRELL T. 
Clasificación:
5.0

The service was very hospitable and professional

CRAIG C. 
Clasificación:
5.0

They were great through the whole experience

TODD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE B. 
Clasificación:
4.0

Return my deposit

MARJORIE H. 
Clasificación:
4.0

Some of the desk person they are a little too slow, when you are busy they need to speed and take care the customers waiting to long.

PEDRO R. 
Clasificación:
5.0

Everything went very well

BARBARA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALDIS V. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARMAYNE O. 
Clasificación:
5.0

I live in Thousand Oaks and normally rent at a smaller location closer to me. I did not know what a great Uhaul facility I had so close by. It had so much to offer for moving (boxes, supplies, trailer parts, etc). I will highly recommend renting at this location. To top it off the staff was very friendly and helpful.

Christl K. 
Clasificación:
2.0

They had given away my truck already and were understaffed/supplied.

HUNTER G. 
Clasificación:
3.0

My rental location was moved from Oxnard to Agoura requiring another 30 mile Uber ride. No one told me until I went to the Oxnard location that there was an issue. I got an e-mail two days earlier telling me there were no issues. The person on the phone sending me to Agoura promised 150.00 dollars off. No one at the pick-up or drop-off location ever heard of that.

GIOVANNI G. 
Clasificación:
5.0

My is very personal and professional takes care of Business

MARTIN H. 
No se han enviado comentarios para esta ubicación.

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