Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

7,543 reviews

1200 Alabama St   Redlands, CA 92374
(North Of the 10 Freeway)

(909) 793-8448

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(909) 793-8448

1200 Alabama St
Redlands, CA 92374
(North Of the 10 Freeway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TRINA K. 
Rating:
2.0

This place is understaffed and the lady who was working there had a serious attitude problem, not with just me, but other customers as well. She shouldn't be working with the public.

Dwayne C. 
Rating:
5.0

Customer did not leave a comment.

Holly C. 
Rating:
4.0

Tell customer that they should fill out the online pickup forms before driving away.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

The staff were fast and helpful. They had the trailer hooked up in 5 minutes, checked to make sure everything was right, lights working and I was on my way.

Margaret E. 
Rating:
5.0

The customer service was great and so helpful five stars all the way around...

Alfred G. 
Rating:
5.0

Honestly nothing the associates, friendly and courteous even with them being short staffed , from our pick up to return they were awesome .

VANESSA C. 
Rating:
3.0

It is very popular location you need more help in the store

Brad D. 
Rating:
1.0

I was charged more miles and I rented for only 4hrs but still after hours $20 was charged. I was not informed of self check in . I dropped the keys and took pics. When I saw the charges I asked the rep he told me I was suppose to go online and do the check-in . Also truck was not clean is was smelling very bad in the back.

Gaurav N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
3.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
2.0

Customer did not leave a comment.

Adrian J. 
Rating:
4.0

Works great, good customer service!

John C. 
Rating:
4.0

Overall good experience young man that help me was excellent service definitely would recommend

Ron D. 
Rating:
4.0

Customer did not leave a comment.

rene C. 
Rating:
3.0

Drop off informed us there was a shortage of trucks and that I should have asked for a discount. But now it's too late as I was returning the truck.

Robert C. 
Rating:
5.0

Love the crew here!! They all are awesome!

Renee C. 
Rating:
5.0

For being under a pandemic the service was incredible. The on line check in and out could use some up grades but over 5star service. Especially when I got a rental pick up truck that had very low miles. Very pleased over all

Kevin V. 
Rating:
5.0

Low wait time, they were friendly

Matthew Y. 
Rating:
5.0

Very quick, efficient, and friendly service. Will definitely use this location again.

Andre S. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
3.0

Customer did not leave a comment.

Darnelle T. 
Rating:
5.0

Very helpful, easy to use

DAVID V. 
Rating:
5.0

I would like to personally thank the person that helped me. He did an amazing job.

KENNETH D. 
Rating:
4.0

Customer did not leave a comment.

JANET L. 
Rating:
5.0

Not my first time here. Store was clean. Store was a little busy but I didn't have to wait long. A truck was available to me and I was in and out. I'll be back again.

Ronnie O. 
Rating:
5.0

The employees (sorry don't remember names) were wonderful to work with. They each helped me solve a big problem.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY S. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT W. 
Rating:
5.0

Customer did not leave a comment.

Ihab A. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
5.0

Great experience! Perfect trailer rental made my trip a snap!

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Gustavo M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

The people you have answering the phones were very friendly and helpful. Excellent hires!

Tammie D. 
Rating:
3.0

Customer Service needs to improve. I understand there's a phone application but that doesn't mean lose your customer service, just because you know the customer is in need of the service truck and there's no other real competitor in the near area.

Jay W. 
Rating:
4.0

Customer did not leave a comment.

Chester A. 
Rating:
5.0

Customer did not leave a comment.

CINDY L. 
Rating:
5.0

Customer did not leave a comment.

Felipe M. 
Rating:
5.0

Customer did not leave a comment.

Dawnann L. 
Rating:
5.0

Customer did not leave a comment.

Willie P. 
Rating:
5.0

The customer service is superb, and the associates are friendly and professional.

BENJAMIN V. 
Rating:
4.0

Initially visit was ok, return policy was not explained properly and the initial outcome in returning trailer was not good. The company was willing to listen to our grievance and resolved the problem immediately. Our experience at uhaul ended great.

Ruby B. 
Rating:
5.0

Customer did not leave a comment.

NANCY B. 
Rating:
4.0

I think everybody that was working there was very good

Dolores A. 
Rating:
5.0

To have vehicles for people that reserved them. We reserved a 15 ft truck on 10/18/21. When we got there we had no truck they didn't offer a different truck or vehicle either. Went back at 245pm and was able to rent a van to help my sick mother in law move.

John Y. 
Rating:
2.0

The store is woefully understaffed. Also the ease of return could be improved. The trailers and trucks were just scattered all over the place and figuring out where to put it was pretty tough.

David S. 
Rating:
5.0

Thankfully the staff member who assisted me was able to clean up all the errors from my Oakland rental.

Paul M. 
Rating:
5.0

Staff member who helped me was the first competent person that had assisted me.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

larry B. 
Rating:
5.0

Excellent service!

Randal K. 
Rating:
1.0

Please train your employees to know what they're doing and how to operate the equipment. We spent two hours at this facility trying to hook up the trailer ourselves. The employees never showed us how to hook up our car or tighten the straps. Which happened to be frayed and ripping.

BRIAN S. 
Rating:
3.0

When I came to return my truck, a female driver came racing through the parking lot several times. I guess she was moving the trucks around but she was driving very fast and dangerously. Not safe!

TERRY C. 
Rating:
2.0

When I got to the truck the gas cap was off. I asked a gentleman that worked there if that was normal and he said, “they must have siphoned the gas again”! I asked if that was normal and he said it happens often. It put me a little bit behind as I had to immediately go to the gas station for gas.

Kassy G. 
Rating:
3.0

Truck not cleaned smelled bad had to roll windows down the whole Trip

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

MARIANNE L. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
4.0

I had a flat the moment I got home with the truck within 10 miles. Was unable to use the truck 6 1/2 hours later but it was too late to do anything at 11 pm. I'm about to rent another truck again this afternoon to move again to our final destination. Is it possible to provide a little bit of credit towards another rental. Thank you for your consideration. Mark

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Alfred R. 
Rating:
4.0

Customer did not leave a comment.

JESUS G. 
Rating:
2.0

I am a Militray Veteran & Honorable 1 @ that. Day I went to pick up Rental I was wearing Militray Attire & showed Militray ID. I was treated as Suspicious & made to feel as if I had just got Released from Prison like I am some CRIMINAL. I have Rented from other Locations & have Never been Treated nearly Close to how I been treated @ this location. Customer Service is Subpar & if my Credit Card has my Name on it & I show multiple IDs I do Not Understand the Issue. If I was anything Remotely close to any Implied Accusations then why did your Employees take my Money ??? Guess its OK to take peoples money & Verbally accuse them of Grand Theft Auto thats premeditated before Rental. LMFAO if I was going to Steal a Vehicle I definitely would Not be an old beat up UHaul lol.... I would of took a Black Hawk Helicopter from my time in Service or a Bentley !!! Get your Employees in Check should Not be disrespecting Customers nor US Military Veterans.... Horrible Service

Nathan S. 
Rating:
5.0

great manager

Rene C. 
Rating:
4.0

Digitally processed my return without a delay

Friedrich B. 
Rating:
5.0

Customer did not leave a comment.

lorie G. 
Rating:
5.0

Customer did not leave a comment.

Ben P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Guy at the counter was awesome but he was a one man show. There was someone in the back that original did the trailer hook up but not really sure of their responsibility. Guy in front was doing it all. I would go back again but they need to add help to the skeleton crew.

Louis Q. 
Rating:
5.0

Had a few of the steps already completed before arriving so it was a quick procedure to check in and get the keys to the truck. Had about a 10 minute wait when returning the vehicle before someone was able to check it back in.Overall a very good experience in renting the truck.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS R. 
Rating:
5.0

Great customer service!

Juan P. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Amazing service! Thank you to all the staff.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
4.0

Everything was great except the vehicle needs to be repaired. When I was driving it downhill and had to brake on a winding and curving road, the suspension became wobbly causing the steering wheel to jerk back and forth.

Martin P. 
Rating:
4.0

Customer did not leave a comment.

Harrist B. 
Rating:
2.0

Very short staffed.

Renee C. 
Rating:
5.0

Need more employees. Wait time is high.

Quay R. 
Rating:
1.0

I came yesterday to rent a truck, at $19.99, it was about 5.30 pm. I returned the truck this morning about 8.am, with 29- 30 miles, and they charged ne for a U-Haul instead of a small truck, and the total does not match at all what I am supposed to pay. This is not okay at all. Please fix this. Moreover, when I call they put me on the record and they did not answer. That is no okay.

Chantal P. 
Rating:
3.0

Check the Truck before renting it I almost got seriously injured because entire truck had oil or grease in the whole bed and the ramp and my 80-year-old dad was helping me with the couch and he could've fallen and died I'm very disappointed and I had to waste time and drive back and switch trucks and end up paying for the Extra miles and time which I don't think it's right

Elisei B. 
Rating:
5.0

Customer did not leave a comment.

Michaelangelo N. 
Rating:
1.0

Jose the manager in training was very unprofessional. The cargo van I rented was filled with trash and the back of the van was dirty it had wet oil on the floor of the van. When I asked what happened they had no answers for me. I had to help Sonia clean the oil spill/stain it did not come clean. Sonia had to use a moving blanket to cover it. Extremely dissatisfied with the customer service. Unacceptable.. There were other issues as well..The list goes on of how poor the service was regarding the rental of the cargo van. Thank you, Victoria Gray

VICTORIA G. 
Rating:
5.0

Customer did not leave a comment.

THERESA A. 
Rating:
5.0

Quick and helpful! In and out! Thank you.

JULIA C. 
Rating:
2.0

The uhaul truck I got had all the gas siphoned out. When I started the truck it was below empty. I was told to take a picture And if I didn't make it to the gas station just to use the safe move I purchased.

SARAH W. 
Rating:
3.0

Put more gas in the trucks

MATTHEW C. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA G. 
Rating:
5.0

Andrea was super awesome amazing !! - and Brian was so wonderful also !! - THANK YOU SO MUCH 💗 much appreciated... mom and baby (three kids)

Cynthia T. 
Rating:
5.0

Keep up the great work

John G. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL E. 
Rating:
1.0

I will be contacting. Broken charger port, didn't receive the proper equipment

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Martha B. 
Rating:
1.0

truck was filthy inside and out, manager was VERY RUDE!! My reservation was to drop truck off in Victorville and the manager said I couldn't take the truck because she needed it the next day. I showed her my reservation she said I'd have to sit and wait to see if another truck comes in! Unbelievable! Talks down to customers and acts as though she is doing you a favor by helping you. Her customer service skills are horrible at best.

MICHAEL S. 
Rating:
5.0

Upon arrival I was advised about the time it would take to complete this service and it was performed as promised. Michae Bell

michael B. 
Rating:
5.0

Had a very negative experience last year ordering a tow hitch last year (3 months and no hitch) but this rental went great.

Thomas B. 
No reviews have been submitted for this location.

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