El cliente no dejó un comentario.Wyvonnia C.
Customer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News
Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing the location can do per say but more the company as a whole. Make the darn haul tow mode an option to turn on, not off. Often I would forget only to be reminded as my fuel drops very quickly. U-haul has had this feature for some time now and it's not hard to reverse it. Also I bet military is one of your biggest clientele. Why do you not offer a military discount?DOUGLAS M.
El cliente no dejó un comentario.TYLER S.
Please re-think or brainstorm ways on how you can make your â€œRETURN Drop-Offâ€ process Online at UHAUL.com simple. We had some complications while Online at your Website in Returning the 15' Foot Truck.VANESSA W.
Stay the good people you are to us in the neighborhoodRay W.
El cliente no dejó un comentario.GLENNJAMES S.
Very welcoming staff.ONTEGO S.
Use your own scanner system to scan a person's driver license. Also, train your new staff better to handle all aspects of the rental to save long wait time as this location was pretty busy and could have used an extra person to help at the counter. Especially since the new guy didn't know how to do everything which made the process take longer. So checkout was slow but check in was quick. The van was clean inside and out which was greatly appreciated.ARMELIAL B.
El cliente no dejó un comentario.Steven S.
Have my equipment at my designated pick up location and not 30 miles away.BRIAN S.
El cliente no dejó un comentario.FOYTANIS C.
El cliente no dejó un comentario.Virgilio L.
The after hours check in.Its was a little too much when trucks are turned in when it's dark and women are out by themselves and got to do all that picture taking stuff and putting things in they could be afraid..alot of time you don't get back because of different things that can cause you to be late so that's all I would say about this company. Everything else was awesome the workers .,they were very professional and polite. Thanks for making our move so smoothLATEASHU FRANCIN J.
El cliente no dejó un comentario.CHRISTINA DANIEL T.
The staff were amazing! They helped me and fixed my reservation error. They were really busy when I got my vehicle so I can understand that it wasn't cleaned before I used it. However it was a little nasty to see two face masks in the vehicle.Patricia T.
The issue was with the online reservation process. Mobile vehicle return and availability. I was able to reserve a 20 ft truck online. When I arrived at the location it was not available. The associate had to cancel the reservation and create a new rental.JULIUSROSS W.
El cliente no dejó un comentario.JOHNCHARLES R.
I put for me to rent the uhaul for 4 hours the lady change it and only had we renting the uhaul for a hour she was on the phone when I got to the location I was late due to traffic but had to wait til she was off the phone I had to call the 1800 number to be able to finish moving my items.VERONICABETTY T.
The seats had dog fur on them and dog drool on the the passage side window.KEEYALAVERN S.
Lower your prices a little bit 140 is alittle unreasonable to use a van for 4 hoursELLIOTTGAVIN D.
Outstanding crew. Very helpful and friendlyMel in C.
El cliente no dejó un comentario.DIANEFRANCES M.
Could not pick up my reservation for some reason at another location and I went to this location. Crystal was so great, and able to get us into a van. It was very busy, but she was able to work quick and diligently to get me out of there with van. Great customer service.BRANDONTINIO G.
They were really helpfulCARMEN T.
El cliente no dejó un comentario.DAVIDSONCURTIS L.
Having to drive to multiple locations to try and find a trailer should not be the job of the customer which included paying for the gas to drive the loaded 26' truck to all the locations.Jonathan A.
This was not my original pickup/reservation and was an alternate generated by uhaul when the truck for my original location was not returned and available. Compliments to uhaul for honoring your $50 reservation guarantee and quickly providing a refund to my card.DAVIDARTHUR M.
El cliente no dejó un comentario.DERRICKANDRE L.
I had a amazing experience the customer service was outstandingShelia Y.
El cliente no dejó un comentario.OTHNIEL WILLIS J.
El cliente no dejó un comentario.RAYMONDLEE R.
Originally, when I called to reserve the Uhual I asked if I can drop it at another location (Hampton) the operator said yes (didn't mention another fee etc) when we went to get it thinking all the info was there and found out at the end we couldn't was disappointing:(ALONZOEUGENE T.
Y'a perfectKOSSIPIERRE A.
El cliente no dejó un comentario.Dana Lou E.
I am not sure I would recommend u-haul. There was one person on duty and a line and none of your apps worked. I paid the $20 to drop the U-Haul off because I could not get the app to work and I was tired. So I left not happy. The worker was very pleasant though.Johnna B.
Price was extremely highTYRONE S.
El cliente no dejó un comentario.Dwight C.
When you need to transport, call the the experts at U Haul.JOSEPHMANNING J.
Set up system to allow entire check In system online.WALTER CARL M.
Manager on duty very professional and friendly!EVERETTE DARNELL M.
Have a representative at the counter at the pre-arranged time of pick-up. I had to wait for someone to assist me.Gabriel F.
I don't know your service is great ðŸ‘ENNISCASELL J.
El cliente no dejó un comentario.BRUCE EDWARD II B.
El cliente no dejó un comentario.QUALAWNA KALYIAH B.
They were customer friendly and very professional...the store was clean and they abade the covid 19 guidelines ..I oils refer this location gain and use them myself...BERNIECEELEN V.
Alexx was very helpful, friendly and professional! GraciasLEIFERIC W.
El cliente no dejó un comentario.RICHARD G.
El cliente no dejó un comentario.STEPHEN R.
El cliente no dejó un comentario.Clarissa G.
Don't allow your personnel to tell me to put on a mask and then talk to me with both her nose and mouth falling out the top of hers.WESTON EDWARD T.
In my opinion there is nothing that could be done to improve the rental process. It went very smoothly. I was impressed with the customer service and efficiency of the whole process.JOHN L B.
Keep doing what you're doing. EXCELLENTWILLIE AUTHER N.
Friendly and professional staff as well! Krystal was very helpful!Everette M.
El cliente no dejó un comentario.TIMOTHY DEWAYNE R.
Professional, good to do business withCHARLES EVERETT W.
El cliente no dejó un comentario.RONNIE D.
El cliente no dejó un comentario.Tremayne A.
El cliente no dejó un comentario.LATOYASHARICE J.
El cliente no dejó un comentario.GODFREY LEE J.
El cliente no dejó un comentario.Eric M.
The young lady that helped me was awesome got me in and out quickly and it was very inexpensive awesome visit probably the best I have ever hadCARROLLWILLIAM P.
El cliente no dejó un comentario.SCHERRELLPARSON L.
Pick up service and drop off service was excellentLetica M.
I have never been to such a big location. I was very surprised at how much this place had in stock.JOHN B.
Nothing. It was a quick and easy process. The staff were friendly, helpful and knowledgeable.DANIELKEITH G.
The truck barely ran I thought the transmission was going to come out of it the whole time U-Haul really needs to update their trucks, but the customer service when I picked up the truck was excellentMICHELLE ALLAN R.
Amazing helpful and friendly staff. Always a pleasure working with these guys. give them all a raise.Rodney M.
El cliente no dejó un comentario.MELANIELEIGH J.
El cliente no dejó un comentario.Donald M.
El cliente no dejó un comentario.ADRIANVANARD S.
El cliente no dejó un comentario.ROSHETTEKOSHELL W.
Shirley made my whole experience fun and simply. I would highly recommend this location.ANGELALYN S.
Nothing you Guys were Great ðŸ™‚ all of you.Nicole J.
El cliente no dejó un comentario.ALAN WILLIAM S.
El cliente no dejó un comentario.Juess G.
El cliente no dejó un comentario.ALICIALOUISE L.
Excellent Customer Service ThanksDavid C.
El cliente no dejó un comentario.CYNTHIA H.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.Latorya J.
El cliente no dejó un comentario.JENNIFER H.
When in need I always rent from this location. They are so friendly and helpful.ANGELA LYN S.
We were scheduled for a pick-up truck at J Clyde Morris center at 9 am. When we finally had our turn (long wait) they had upgraded us to a 10 ft truck which would not work because it would not fit through my gate at home, which is exactly why we wanted a pick-up truck.. They should have called us that morning to tell us we had to go another location for the pick-up truck. Instead we had to drive another 7 miles in each direction (never would have used this location because there are others closer to us) to get what we requested. We should have been credited 14 miles on our bill. It was aggravating to have our time wasted not to mention the staff's attitude was take it or leave it.Robert W.
El cliente no dejó un comentario.KENNETHMICHAEL G.
As far as my experience was concerned, no improvements are necessary. A friendly staff, an exceptionally clean van and reasonable rates added up to a great rental experience.Mary H.
Very professional and helpful!krystal C.
Great service!JOSEPHMANNING J.
El cliente no dejó un comentario.Gerri F.
El cliente no dejó un comentario.Douglas M.
Please be sure to clean the truck before each rental. Also, upon returning please be sure to not have vehicles blocking the assigned equipment rental location since I was advised that was the only place to return the truck. Lastly, when customers enter the building for return it would be nice to be greeted instead of ignored.Shaleta S.
El cliente no dejó un comentario.Alfredo R.
El cliente no dejó un comentario.IISHAMONIQUE S.
Staff were amazing! Thank you Crystal!GREGORY COOK R.
El cliente no dejó un comentario.DANIEL G.
The lady at the front desk and the guy at the rental check in were both extremely racist, rude and inconsiderate. I want the lady at the desk fired or I'll be reporting her to HR. I would also like a refund for this experience seeing that I never actually used the uhaul to move my stuff once I got it. I literally drove a total of 3 miles before returning it in the exact same condition as I got it.RACHELKATHRYN M.
El cliente no dejó un comentario.NASHE GLYNIS-HIG B.
El cliente no dejó un comentario.Cheryl K.
Safety chains were not properly connected to my vehicle. If the ball would have failed, I would've lost the trailer and potentially caused damage to other property. Usually there are rubber grommets to allow the chains to be looped through the vehicle hooks and reconnected to itself to shorten the chain length but the guy apparently overlooked those or thought the chains would stay hooked to themselves somehow. Not happy. Do your diligence and check the work of the guy hooking up your trailer, I should've known better since I regularly tow.Conrad S.
El cliente no dejó un comentario.SHAIAJONTIN Y.
Truck was really jerky and bounced without bumps in the roadReginald L.
Additional Services at this Location
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