Comentarios del cliente para U-Haul Moving & Trailer Hitch Center of Newport News

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Trailer Hitch Center of Newport News

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

John B. en

Grado:

El cliente no dejó un comentario.

Johnathan Y. en

Grado:

This location is OUTSTANDING! From customer service down to restroom cleanliness! As a regional manager, smooth service helps the day that's why I choose and recommend this location for your moving needs. Ms. Ortiz is AMAZING! Knowledgeable and professional. Keep up the STELLAR work you guys! Mamy thanks!

Kimberly B. en

Grado:

El cliente no dejó un comentario.

Lisa G. en

Grado:

Great service

Richard B. en

Grado:

The pick up location was very professional and helpful. The gentlemen who helped me hooked up the trailer for me and made sure everything was squared away before letting me drive away!

Philip C. en

Grado:

El cliente no dejó un comentario.

Camala P. en

Grado:

El cliente no dejó un comentario.

Tim P. en

Grado:

The truck was fine but very old. In the hands of a younger, less experienced driver, it might be TOO old. Just my thoughts.

Helen P. en

Grado:

El cliente no dejó un comentario.

Herbert D. en

Grado:

It was hard to adjust rental period (adding a day) through the text messages. Otherwise everything went smoothly.

Wendy E. en

Grado:

El cliente no dejó un comentario.

Jeseph C. en

Grado:

El cliente no dejó un comentario.

John J. en

Grado:

El cliente no dejó un comentario.

Clyde E. en

Grado:

Nothing

Gregory S. en

Grado:

Excellent customer service

Benjamin M. en

Grado:

Uhaul is the shit

Ebony B. en

Grado:

El cliente no dejó un comentario.

Marjorie B. en

Grado:

El cliente no dejó un comentario.

Sandra W. en

Grado:

Crystal Patterson was extremely helpful, friendly, and professional. She took care of our problem efficiently and as quickly as possible. We experienced difficulties with the 24/7 online pickup as our reservation was moved from an open location to a closed location. We then got the message that we could not be virtually verified and had to see someone in person. The only open location was 30 miles away in Newport News.

Riley D. en

Grado:

El cliente no dejó un comentario.

Lakista C. en

Grado:

El cliente no dejó un comentario.

Keisha P. en

Grado:

El cliente no dejó un comentario.

Mesfin K. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

El cliente no dejó un comentario.

Nicole M. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

I didn’t use all the miles I thought I was going to use will I get reimbursed for the difference

April H. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

Gloria S. en

Grado:

El cliente no dejó un comentario.

Keri S. en

Grado:

My experience was horrible.. I was double charged and they still havent refunded my money.. Its Christmas and one of my children has to wait because of this... I will never use uhaul again, nor will i recommend them to anyone... I now want a complete refund for such poor service.. I even called customer service with the complaint and i still havent heard anything.

Ricky C. en

Grado:

El cliente no dejó un comentario.

Kara H. en

Grado:

Staff member came off as if he was having a bad day and did not want to be there; was rude, however did assist with equipment in a timely fashion.

Fonda S. en

Grado:

I don’t like the app return. I could not get it to work and I call for her it would not work either.

DARRYL J. en

Grado:

El cliente no dejó un comentario.

Ricky S. en

Grado:

Overall great experience!

Danielle A. en

Grado:

El cliente no dejó un comentario.

Kathryn H. en

Grado:

El cliente no dejó un comentario.

Angela B. en

Grado:

My experience was outstanding fast and friendly customer service and great truck nice and clean I couldn't ask for more

Joshua L. en

Grado:

El cliente no dejó un comentario.

Eileen G. en

Grado:

El cliente no dejó un comentario.

William O. en

Grado:

El cliente no dejó un comentario.

ebony W. en

Grado:

Nothing. Very good customer service within the company.

Gregory P. en

Grado:

I used the U-haul app to complete my rental. Overall good app however, loading pictures during the vehicle inspection process was challenging and frustrating.

Lashay B. en

Grado:

El cliente no dejó un comentario.

Roberto H. en

Grado:

Clean the vehicles and have someone point out where everything is like head lights, and other features are located. Don't assume everyone knows where everything is in a vehicle you've never driven before. Safety should be important.Can't believe that in this day and age you have to set the rear view mirrors by getting in and out of the truck. Very critical. Setting your rear view mirrors.

Martez T. en

Grado:

Excellent Customer service from staff on duty even working during the holidays.. Very Professional and courteous..???? ??

Michelle C. en

Grado:

El cliente no dejó un comentario.

Vicky P. en

Grado:

it was a fast and easy experience.

Rickey B. en

Grado:

El cliente no dejó un comentario.

Jay H. en

Grado:

Keep up the amazing customer service

Tony J. en

Grado:

El cliente no dejó un comentario.

Mary C. en

Grado:

State upfront which trucks are 24 hour rentals and which are not.

Jose R. en

Grado:

El cliente no dejó un comentario.

Jessica L. en

Grado:

El cliente no dejó un comentario.

Daniel M. en

Grado:

Add a winch to car hauler for disabled vehicles.

Berthony P. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

Remove the"just in case you need it" equipment from the trucks. It took up valuable space that I needed for my move so I had to load stuff in the cab. Not a good idea.

MAURICE M. en

Grado:

Every thing went very smooth . The app did speed the process up

Marguerite A. en

Grado:

Less waiting time

Roberto R. en

Grado:

El cliente no dejó un comentario.

Marco L. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

Give discount on two days or more rentals

Tawana L. en

Grado:

This was the worst experience with uhaul ever. I rented the truck over night when I went to start the truck it wouldn’t start. The site where I purchased the truck was closed and the uhaul roadside assistance had to walk me thru putting the truck in neutral just to start it. I lost more than an hour of time in my reservation because of this. The people at the site were informed by roadside and customer service. When I showed up the employees were rude and simply didn’t care about my inconvenience or experience. No apologies they treated me like I was lying and they’ve never heard of the trucks doing that before. The woman was reluctant to give me ANY discount at all even with all the inconvenience I experienced. I’ll be sure to tell everyone I know about my experience and how awfully uhaul handles it.

Vincent G. en

Grado:

El cliente no dejó un comentario.

Jameel L. en

Grado:

El cliente no dejó un comentario.

Joseph T. en

Grado:

El cliente no dejó un comentario.

james L. en

Grado:

The experience that I had was good the customer service I received was in the spirit of excellence at this time I can think of nothing that can be done to improve or expand on what you’re doing. The only thing I would ever consider would probably be rates for in city or out of town.

luis P. en

Grado:

El cliente no dejó un comentario.

Andrea G. en

Grado:

El cliente no dejó un comentario.

Cathy J. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

Too few staff to handle 3 people at once.

Clayton C. en

Grado:

El cliente no dejó un comentario.

Keith E. en

Grado:

The young lady who checked in my rented trailer was very helpful, professional and courteous. I have used the Newport News Warwick Blvd. location before as a drop-off point and will do so again on my next U-Haul rental. The location is very convenient and they provide excellent customer service..

Bradley L. en

Grado:

El cliente no dejó un comentario.

Kenneth H. en

Grado:

El cliente no dejó un comentario.

Willis H. en

Grado:

El cliente no dejó un comentario.

Cindia R. en

Grado:

Your website to return the truck, I rented a truck Friday the 1st of November, 2019 in the afternoon and the lady told me that I have to returned it no later than 7am the next day and she told me that if I have to return it earlier than 7am and the office was close that we can return it anyways and just returned it in the system but for that I had to be in the lot and she told us the step to follow to be able to do so, well we were at the lot little after 1am and we try so hard to do exactly what she told us and we were not able to do anything on the website plus they were another person there trying to do the same thing and didn’t work for that person either, I call the 24 hour line and the lady say that they are having problems with the website and that she was going to put a note on the account about us returning the truck early so we don’t get charge the inconvenience fees for not logging and returning the truck online, we believed her and agree to it and let the key where she say and everything, well they end up charging me the $20.44 anyways for the inconvenience fees, I call them later that day when I notice they charge me and I speaker with a male that say he was going to verified the account but had to call me back with in 1 hour I didn’t understand why he had to call me one hour later when he could just open the account there and see that we call at 1am and the lady put a note about the system being down but we try to do everything online as they requested and she say that we will not be charge and everything was fine, well many many hours pass, all day and night and they never call me back, (nice costumer service) I am not a happy costumer and I will not recommend anyone this company at all

Robert F. en

Grado:

Excellent service -- quick, friendly and professional. I returned a 26 foot truck, a car carrier, a utility cart and a dozen blankets and was checked in and out there in under 10 minutes.

Rita S. en

Grado:

I saw nothing to improve. Jamal was really helpful and displayed good customer service. TTbe otbrr young ladt snd tbe guy euth tbe glasses were great!

Bryan P. en

Grado:

Everything worked as expected. Vehicle was available as reserved. It was clean. Check out was efficient and very fast.. Additional extra mileage was given without hesitation. This is essential customer service since, while you may have my street address for a one way, you do not know my pick up point nor any stops that may need to be taken along the way. I appreciate this part of the service.

Cameron P. en

Grado:

Online check in was a pain. Was not told I would need an alternate contact so that made online checkin take much longer.

John S. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

El cliente no dejó un comentario.

Misty N. en

Grado:

El cliente no dejó un comentario.

Donald Y. en

Grado:

Like the online renting service made visit easy. Only 2 things, first I was told packing blankets were on the truck I rented and they were not and I didn't check. 2nd I haven't received a receipt. Both minor issues but overall satisfied will use again

Malcolm G. en

Grado:

They need more help BADLY !!!!, not enough people working for that busy location which makes the process 5 times or more longer to get served.

Ernest J. en

Grado:

NA

Jamal E. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

Our rental had leaves all stuck on the bumper which got into the van when we opened the door. It would be nice if we didn’t need to clean the van out of leaves before using it. Overall, it was a great van that met our needs perfectly. The lady who helped us inside was very helpful.

Bradley S. en

Grado:

When picking up uhaul, everything was ok. Only 2 employees on sight though. Made wait time longer than expected. When dropping off, wait time was ridiculous. Over an hour to just drop off a trailer. Highly recommend more than one employee in the office.

Domaine T. en

Grado:

So easy and a pleasure to use.

John S. en

Grado:

El cliente no dejó un comentario.

Christopher C. en

Grado:

El cliente no dejó un comentario.

Alexandra L. en

Grado:

Customer service was good and pick up/drop off was hassle free. Will definitley use this location again.

kim L. en

Grado:

Customer service was horrible! Rude. When I first entered the white female working was dismissive. On the day of pick up my reservation was lost. No apologies. Horrible staff.

tamika K. en

Grado:

El cliente no dejó un comentario.

Julie M. en

Grado:

Customer service was great, truck was ready 2 go and clean. Turned it in without any problems thanks to Mr. Melvin!!! very nice man. Will definitely use again.

Lisa W. en

Grado:

El cliente no dejó un comentario.

diana L. en

Grado:

El cliente no dejó un comentario.