Customer Reviews for U-Haul Moving & Trailer Hitch Center of Lancaster

8,100 comentarios

5456 Main St   East Petersburg, PA 17520
(Manheim Pike Rt 72)

(717) 569-4538

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(717) 569-4538

5456 Main St
East Petersburg, PA 17520
(Manheim Pike Rt 72)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

glenn P. 
Clasificación:
5.0

Awesome

Rick W. 
Clasificación:
3.0

The cabin of the truck we rented was pretty dirty and nasty. There was a dolly and huge bag above it that we didn't rent and it took up a lot of space but if we moved them, we'd be charged.

Anai N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIGUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

nothing

GARY H. 
Clasificación:
5.0

Perfect

Robert R. 
Clasificación:
5.0

We dropped our rental trailer at this location in Lancaster PA. We did not catch the name of the gentleman who helped us return the trailer but he was great and very professional. The location was super clean and we would definitely us this location again. Great service!

MICHAEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIUS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt K. 
Clasificación:
5.0

Returning the U-Haul was easy and self-service which I like

Colby S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy B. 
Clasificación:
5.0

The manager was really helpful and nice. She is a winner

Julia R. 
Clasificación:
1.0

The East Petersburg location was an excellent experience, however my overall experience with Uhaul this go round was horrendous and everything from the reservation to the pickup location to the time for the pickups and drop offs was changed on me without notice. Needless to say, while I'd tell people to visit the East Petersburg location but I will be advising against any of the online services from Uhaul.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

All of the staff here was very knowledgeable and helpful and very efficient I might add. They seem to be a busy location but they handle it extremely well! We'll return to this store if we need a rental again.

Stephanie M. 
Clasificación:
5.0

Reservation process went smoothly, can take of everything on-line including check-in. Service representative was friendly and thorough. Equipment was in good condition. ¡Gracias!

Mathias H. 
Clasificación:
3.0

Wanted to checkout after hours they didnot tell us about having a U-Haul account. It would not let me make a count and I could not check out that way. I should not have to be chargcharged any 20;$ fee

Jullie B. 
Clasificación:
4.0

Notify the customer via a phone call when a pickup location is changed

Jerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
5.0

All Good

Robert F. 
Clasificación:
5.0

The staff were especially helpful and friendly during the rental process.

William I. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian O. 
Clasificación:
2.0

Your self check in with phone is very user unfriendly!! I found the whole check in and return process difficult and frustrating to use. This location is super short staffed and overwhelmed!

J. Scott I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave D. 
Clasificación:
5.0

Solid team at this location, had a great experience!

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
5.0

Set up an appointment to get a trailer hitch installed. Our van already had an aftermarket rear bumper guard protector on it. Derek came out and inspected it. He initially was hesitant about removing it as he was concerned the bolts would snap off due to excessive rust. He was very patient and answered all of my questions. After deliberating I gave him the go-ahead to try and remove it. He was able to get it off and get our new hitch installed! Didn't even charge us for any extra time. Besides Derek, I interacted with 3 other staff members between dropping our van off and then picking it up. Everyone was friendly and it was a great experience.

Kyle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan A. 
Clasificación:
5.0

Nothing. This is the BEST U-haul location in the area!!

SHANE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

PEOPLE WERE VERY HELPFUL

lee B. 
Clasificación:
1.0

Charged 25 dollars for cleaning even though is swept and it was dirty when i got it. Also there was no easy place for me to leave the truck.

ILYA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRA C. 
Clasificación:
3.0

Provide clear sign or area for customer parking.

Phelan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM C. 
Clasificación:
5.0

All the staff was fenomenal! Great customer service! They helped me pick and install the trailer and when my vehicle brake lights connection failed, they found a truck for me to use so that i can solve my moving needs. 20/10, very satisfied with their help and service. ¡Gracias!

Felix D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MarkW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK E. 
Clasificación:
5.0

Again my problem is with Uhaul. I spend $10,000 or more each year on rentals and your company is not dependable.

GLENNALAN M. 
Clasificación:
3.0

Staff wasn't especially friendly, welcoming, didn't introduce themselves. Helpful but no smiles or friendly gestures - especially manager lady (think so). For being in the customer service business these folks could benefit from some training.

Thomas F. 
Clasificación:
5.0

The staff at this location were very friendly and professional. It felt more like a family owned business than a regular u-haul experience. One would almost think they actually enjoyed what they were doing and who they were working with…go figure. Very refreshing to see! Gracias

Emily G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICAH R. 
Clasificación:
5.0

Denise and her team are great to work with and thanks for helping me to rent my 10th truck -- you are the best!!

Caryl B. 
Clasificación:
5.0

Quick and easy - thank you!

Jake A. 
Clasificación:
5.0

El cliente no dejó un comentario.

paige S. 
Clasificación:
5.0

All is good, thank you!

Randall T. 
Clasificación:
5.0

I would be more than willing to use your services again

mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
1.0

Poor customer service. Pressured to bring truck back at a specific time only to sit in line for 30 min to get checked back in. Had to park my car down the road and walk back to store because of “little” parking. The store has several good spots marked with cones

Daniel B. 
Clasificación:
1.0

Our entire experience was not enjoyable or professional. We spent well over $100 and did not receive any guidance or assistance on the process. Our reservation was incorrectly booked, causing us stress on the weekend of our move with no apologies or accommodations. The attitude was conveyed almost as though we were causing an inconvenience by asking for this adjustment. We also were not given any breakdown of charges until asked, and were even hung up on at one point after asking a normal question about the process. We are very understanding people who work in service, and even with this patience we were shocked by the experience. The one good thing I can say was that we were offered a waive of our service charge, but to us that was the bare minimum of service. Please relay the need for better customer service at this location.

Makenna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
5.0

Great

Robert Dale S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Efrain C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alonza P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosanne H. 
Clasificación:
3.0

The pull out ramp for my 26' truck was not connected to the truck. So when I pulled the ramp out to start loading, the ramp fell off of the truck and landed on my foot. I was lucky that is did not break my foot before I even started moving. Just disappointed that the ramp was not even inspected before I rented it.

MIKAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

peter C. 
Clasificación:
5.0

Super efficient and very helpful staff. Loved the set up and ease of drop off.

Megan K. 
Clasificación:
1.0

I wasn't told about the process of dropping the vehicle off at a different location. I rented the truck and drove from Lancaster p.a to the Philadelphia area and had to return the truck back out to Lancaster. It cost me a lot of extra time and money. I then had to take a $107.00 Uber back after I dropped it off because of the time there weren't any trains running into Philadelphia. I asked the location if my drop off could be changed I even called the corporate office to see if I could be accommodated and was given an attitude and left with no help. So I will never be using u haul again and will warn everyone I know to use any other company besides u haul.

Chris J. 
Clasificación:
5.0

The bet customer service and extremely customer oriented.

William C. 
Clasificación:
5.0

All is good 👍

Aladino P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nestor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dragan L. 
Clasificación:
3.0

El cliente no dejó un comentario.

kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

I don't appreciate Uhaul forcing me to purchase a hitch. I liked the temporary hitches you used to provide when renting a trailer. You make money but don't service customers! We end up paying much more than needed.

Joy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon D. 
Clasificación:
1.0

Pathetic place, waited 45 minutes just to return a truck

William L. 
Clasificación:
4.0

Not enough staff, customer parking was nearly non-existent

Eugene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl B. 
Clasificación:
3.0

Explain the process in better detail. I returned late at night. There was no where to park the vehicle and the app did not take pictures. Apparently this was a known issue but it took an hour of me trying and waiting for customer service to inform me of this. Please let customers know what to do if these things MAY happen

Allison M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINDY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonid R. 
Clasificación:
4.0

The attendsnts at the store were very kind and helpful; I'm grateful!! The truck itself needed some lubricating at the loading door pulleys and the loading ramp. It was really hard to open / close the door and to slide the ramp in and out. It also needed windshield wiper fluid. ¡Gracias!

Verónica B. 
Clasificación:
5.0

It was just moving local items. All three of the workers that assisted me were professional and courteous.

alan Z. 
Clasificación:
5.0

Quick and easy check in

susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jinok H. 
Clasificación:
5.0

Clean. I was surprised that the restrooms were so clean. Typically in places like this they are not well kept.

Marc G. 
Clasificación:
4.0

El cliente no dejó un comentario.

curt H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guilbert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
5.0

Thank you for letting me check out the equipment before I did the one-way rental from Florida back here.

Theodore J. 
Clasificación:
5.0

Denise and her team are exceptional! Kind, friendly, speedy, and quick to apologize if the wait will be longer than anticipated. I have used this U-Haul location for 8-diffrerent rentals over the last year, and I will continue to use them and to refer others to them! THANKS!

Caryl B. 
Clasificación:
5.0

Easy pick-up and drop-off. The employees were polite, helpful and a pleasure to do business with.

Thomas U. 
Clasificación:
5.0

The mobile pick-up process is definitely flawed. Customers should be made aware that there needs to be additional verification (like calling an alternate phone number or uploading a passport or lease agreement) before you are sitting at the location ready to pick up your truck. I doubt most people have these items just readily available to them if not made aware. You website also glitches a lot, which made the pick up more difficult. It would be nice if you had an app or specific links that can allow you to do more of this pre-registration items before you are at your location, so when you arrive, you just do one or two things in order to pick up the truck.

STEVE B. 
Clasificación:
4.0

Although one of my uboxes were damaged from the forklift, the staff was friendly and efficient

susan B.  |  Overall Experience 
Clasificación:
5.0

Lewis is the best customer representative you will ever have the pleasure of working with. He is a multi-tasked and has really exceptional people skills. He deserves a big pat on the back.

ray g.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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