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DERRICK A.Customer Reviews for U-Haul Moving & Storage of Youngstown
Testimonials From Recent Customers
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My experience with Uhaul in Youngstown was excellent. My experience with uhaul movers in Jupiter Florida was terrible. I had items that the movers packed were damaged and not properly nor professionally packed. They were a uhaul mover.
lori S.You have people of excellence in this location in Youngstown Ohio.
leo F.Staff was very nice
Paul S.Great service!
Alicia E.Nada
Darren B.I want to thank Chrystal and other employees at the Mahoning Avenue store in downtown Youngstown who recovered an item we left in our cargo van, and then contacted us. This topped off a flowless operation
Thomas A.24 hour drop- offs.
Thomas H.More hitch accessories in stock please
Viktor M.nothing Employees pleasant professional
Katheryn C.Process of going through initial scheduling is difficult
Warren D.Nothing at all
thomas S.Very rule service
CRYSTAL E.Great experience & very friendly staff!
luke C.Great people and always very nice
ALONZO B. | First ImpressionsCustomer service is bad both male and female. Get some people who will have concern and compassion.
Ruby J.Great staff
Brandy S.This comment IS NOT for the Youngstown location, how ever it is for the Traffic center out of Akron.. My experience with them was not great at all. The original Uhaul truck I was to get had to be grounded due to a rear diff leaking (not sure how I was the one that caught that on inspection, vs the original dealer). I was told that the Traffic Center was going to take care of me to locate me another truck inorder to get me on the road, there was no sense of urgency from the Traffic Center on locating me another truck, willing to move some other trucks around, etc. I had to be on the road by 6am Saturday morning however I was told the only truck available was going to be in at 8am Saturday. I took matters into my own hands calling the other local dealers in the area, explaining my situation and found that the Youngstown dealer was able to accommodate my reservation and get me on the road when I needed to. Uhual (Corporate) needs to work on their customer service and strive to do much better.
Bill O.Don't charge me it i didn't use the equipment
Keynotta C.I signed up for contactless pickup and had to make contact because there was a hold on my account because I returned the uhaul a few minutes late 5 years ago and because the keys were inside the store and I spent OVER an hour inside uhaul figuring that situation out. Extremely unsatisfied.
Taylor C.Inspect cargo bays prior to issuing vehicles to renters. There was a significant leak in the Mom's Attic that I did not notice until arriving home. This led to great inconvenience in getting a dry vehicle
Denis C.N/C
Alexander T.NOT ONE THING!
Russell J.My opinion I think ur doing everything I saw excellent. Thank you I will be renting another truck this weekend to finish my move
Kenneth D.Excellent experience… absolutely no complaints.
Patricia M.Employee friendly . Truck needed a tune up. Handled horribly.
Rhonda B.Improve?? It's hard to improve on perfection! My rental was as smooth as Handel's chocolate pecan ice cream and the staff for courteous, helpful, and knowledgeable. Five stars!!
RONALD S.My move ran over and Crystal was very accommodating to me.
charlene P.I was given the wrong truck, with the wrong number, with the wrong information entered on the sign in sheet on the Internet. When I arrived at my destinations exhausted from moving I had to spend over an hour trying to figure out with the U-Haul representative how to fix the issue. Mike at maurers trading post was most helpful but unfortunately the rental from Youngstown proved to be the issue. Respectfully, I would request a full refund for the rental of the truck to continue using U-Haul and recommending it to my clients. The one hour delay cost me an additional $300 in moving expenses.
Geno T.Nothing 100% satisfied
Sacha R.The first truck I rented smelled so strongly of urine that it was unusable. Then when a customer service representative awarded me a discount and sent me a new reservation the manager of this location said I couldn't use the discount. This just added insult to injury. To make matters worse the AC in the truck broke and i drove through florida in July with no AC. Unfortunately my experience here was terrible. The people here can be very nice but it seems like the equipment coming out of this location isn't checked for cleanliness or proper maintenance or even functional operation. Uhaul is letting its standards slip big time. I will definitely be looking at other companies the next time I move.
Jonathan B.very good experiance, thank you
Raymond C.Pro-rate fee so if you return equipment early you save money instead of being charged full cost still.
William P.Over a year ago, I found that the door to my locker had been breached. I reported it to staff immediately. It was never fixed. Only yesterday, 7/17/2022, when I vacated my locker did I notice missing items. I've visited my locker several times over the passed 2-1/2 years. At no point was the temperature of my locker under 80 degrees in the summer or over 60 degrees in the winter. Just to note, the building is falling apart. The materials are simply eroded. Moving out, I've cleaned pounds of paint, rust and some sort of cork substance. As if I needed more work to do. Tap the wall and more falls to the floor. There is no electric or I would have used a shop vac. I was suppose to be called about a first floor unit since is got on the list 2-1/2 years ago because my reservation unit was suppose to be on the first floor to begin with as I am physically handicaped. Never happened. However, the entry was safe and secured.
Christopher M. | Overall ExperienceGoing through several huge losses I was greeted at the store by Crystal Shehab. She was absolutely amazing! While I was a shaking and a bundle of raw emotion and not able to even complete a sentence Crystal helped me finish my sentences and helped me choose the best option in my price range that I can afford. Thank you Crystal for being you. The world needs more people like you ❤️
LAURA S. | First ImpressionsThe tire pressure system warning message was in the whole time so there was no odometers
Martin C.Experience was very good. The customer service I received during pickup and drop off was excellent.
Daniel P.Nothing. Everything was excelent
Duane T.The staff made everything so easy . Wonderful people very professional. I would recommend this to anyone I rented the fan and it was amazing.
PATTY C.The girl that works in the morning and Leo are so so so sweet. And the building is an old dairy from the art deco era. Itd be nice to see Uhaul fix it up. But it's a great facility and so clean and so full of history. This was by far the highlight of my trip through Younstown
Becki C. | Overall ExperienceBefore I moved to Youngstown I had items in storage with another company and the experience was just the opposite in all areas.
Gloria T. | Overall ExperienceI appreciated the patience n kindness that was given to me along with the helpful suggestions and full service
Dana H. | First ImpressionsEverything was smooth...couldnt ask for any better.
Bryan A.This moving experience into my first storage unit made sure it would be my last. The storage unit has units on top of each other which are dangerous especially with moving bigger furniture like couches and mattresses. I was afraid of falling every time I was moving something into that unit because of the moving stairs. The storage units on the top of other ones are made out of plywood and not concrete which makes them not sturdy at all. I notice that there were multiple units available in the bottom areas. I think the management company should have been upfront and trustworthy on which unit and where the unit was like on top of another unit. There are parts of the facility that is air-conditioned but the part where my unit was not. There was no airflow on the second floor of the facility. It makes it unbearable to move items in and out of the facility. I would say the lady checking me in gave me tips on certain things with the facility but I still think the layout of the until could be better.
Jordyn W. | Online Move InGreat customer Service
william L.Everyone was very friendly and everything was good
Rita M.Service vehicles properly, we rented a brand new 2021 truck, it had 30,000 miles on it we were heading from Ohio to florida the truck broke down in South Carolina, power steering pump when out there was a huge animals nest under the hood, power steering fluid was smoking due to the infection of twigs that was made into a nest under the hood. It took roadside assistance 7hrs to get us a new truck to proceed with our travel. I will never rent from this company again! The location they sent us too for our new truck , the gentleman was beyond ignorant, he was so drunk and smelled of liquor, yelling racial comments, cursing. I've never in my life would of thought someone running a company for uhaul would act like this. And the whole issue was we asked for a truck upgrade because we had to reload all of our belongings into another truck, customer service agreed to the truck upgrade for the broke down inconvenience. The gentleman that was drunk running the location did not want to upgrade us and say customer service has not say so (mind you this was a manager I spoke with regarding the issue) the gentleman at the location wanted us to unload everything onto the ground/dirt to properly reload our belongings into the truck. Mind you after trying to get this gentleman to understand, what we were trying to explain to him he literally snatched the keys out of our had, told us he wasn't giving us anything and that we could deal with the issue on our own that he wasn't even suppose to be working today, closed the door to the facility, got into his vehicle and drove off. Literally the pure ignorance.
Aaron S.I should have gotten a bigger unit but because they were over booked I was unable to
Candus A. | First ImpressionsThe employees are outstanding. And I didnt get his name but the man with dark hair and mustache...my gawd he was so so so very kind to me. I was in such a panic. And the building is so so so cool. Convenient storage too. Clean and such cool history of the building. Uhaul was the coolest thing I saw in Youngstown OH!!! I'd love to come back and just wander. So so cool!!!!
Becki C. | First ImpressionsExtra perfect, clean, safe, easy, ready to rock & roll! Super knowledgeable and thoughtful, we feel productive and happy! This is a great node in our saga, and we are strengthened!
Amber M. | First ImpressionsThieves
David R. | Overall ExperienceProfessional friendly staff. Secured warehouse/facility. Great hours. Tight security.
SHAWNA P. | Overall ExperienceU haul is a great storage place convenient,considering and dependable
Lady B B. | First ImpressionsThere was a problem with the online order but the staff at the facility were very helpful and knowledgeable and helped me with a storage solution that meets my needs.
Ray M. | Online Move InStaff was very helpful and courteous.
GERALDINE M. | Overall Experienceit was weird to have to enter the access code twice on two different pin-pads. Seems very redundant.
Mark T. | Online Move InVery well maintained for being a 100 year old facility. Extremely friendly and helpful staff.
BILLY Z. | First ImpressionsStaff was fantastic. Only thing that wouldn't rate excellent is the condition of the building. The ceiling on the second floor is crumbling, however the facility is very clean.
Jamie B. | First Impressionsgreat help by emplyee
Gwendolyn M. | First ImpressionsI’ll be back!!!!
Joi t. | Overall ExperienceExcellent customer service from start to finish
Gerald D. | Overall ExperienceOne of the best Uhaul stores/storage facilities I've experienced. Staff are always helpful and friendly.
Sharon C. | Overall ExperienceThank you for your service. Please make sure my checking account will no longer be debited for my storage space as of my close date. Thank you again if I ever need your services I will contact you.
Karen B. | Overall ExperienceI've known your manager Cyril @ this facility for 6 years and he has always been friendly, professional , always helpful & concerned for your needs; he even told me it was a pleasure knowing me all these years! I really appreciated that!
DIANE J. | Overall Experience.
Darcie B. | First ImpressionsWe originally obtained this storage unit for a couple months, ended up being 2 years. I was very satisfied with the unit along with the facility. The staff was beyond accommodating.
Dorothy R. | Overall ExperienceGreat company! Thanks for existing & making moving affordable, convenient, & easy.
KENDREA B. | First ImpressionsStaff was super informative and friendly.
DARLENE C. | First ImpressionsMy Experience was Amazing,Fast and So Blessed and my Storage is Clean.
Lisa M. | First ImpressionsThe staff was very friendly and more importantly, knew what they were doing.
Michael c. | Overall ExperienceThe staff at this facility is top notch They are the nicest group.of people i have dealt with in the storage world.. Plus ashley is a cutie lol
Michael c. | First ImpressionsI would def use uhual for my future storage n movin needs.
Latoya J. | First ImpressionsNice staff to work with
neil k. | First ImpressionsMatt and his crew were awesome. They went above and beyond.
Owen B. | First ImpressionsI was very pleased with the service and the facility, The staff was always pleasant to work with. Thank You for a wonderful experience. A Robinson
ANNA R. | Overall ExperienceThe uhaul gentleman that helped was very knowledgable and very helpful
THERESA W. | First ImpressionsI have used uhualnstorage more then once and both times I have felt safe keeping my items there. And any questions I have this locations customer service was always helpful and nice to work with. Thanks again
Keven W. | Overall ExperienceGreat Service all the way around!!!
Roy A. | Overall ExperienceThe place is always clean as a dime and fast and friendly service!!!
JOHN K. | Overall ExperienceThe lady who work their with the orange hair is ignorant . Everyone else was very helpful . (Mahoning avenue location)
Ida O. | Overall ExperienceWhen renting storage staff gave me the wrong storage unit...when returning with things I had to pay the difference for the correct one which I didn't have a problem with. When returning my truck staff told me the furniture pads were not in the truck so they would have to charge me. I did not use any furniture pads and my move was quick and simple. IT WAS THE STAFFS FAULT FOR NOT HAVING THEM EQUIPPED WITH THE TRUCK WHEN GIVING ME THR KEYS. Problem was resolved was not charged for what I did not utilize. Still would not recommend this location for anyone.poor customer service
Don'Jeane L. | First ImpressionsIt was terrible
Micheal S. | Overall ExperienceStaff was very rude
antia w. | Overall ExperienceAll reps are knowledgeable, courteous and efficient. Great local customer service.
Melanie T. | First ImpressionsHad no issues for the 4 months my property was there.
Loretta P. | Overall ExperienceWhat a wonderful experience. The staff went out of their way to be helpful. They made a difficult situation so much easier. Thank you!!!!! I would recommend this location to everyone.
Kevin h. | Overall ExperienceI appreciate everyone who answered all my questions that I had and were nice during my time with uhaul
Vanessa C. | Overall ExperienceExcellent service. Warm and kind especially Crystal. Very professional. We would us this location anytime. They made a tough day a little bit easier
Kevin h. | First ImpressionsGood experience
Matthew S. | Overall ExperienceVery scary building and unsafe. The building was falling apart.
Delta Z. | Overall Experience😎
Tamara M. | Overall ExperienceThey charged our account for something we did not have I would not recommend them to anybody they still have not refunded my money.
ARTURO H V. | Overall ExperienceGreat service and staff, made our moving and storage very easy.
Randy D. | Overall ExperienceMy stuff was covered in rat feces......
Jacinta S. | Overall ExperienceIt was a pleasant experience and a pleasure doing business with Uhaul.
Sherry L. | First ImpressionsUhaul has been a blessing. Thank you for hiring kind and generous workers.
Tyra R. | First ImpressionsStaff need more computer training
John S. | Overall ExperienceTo expensive for that box room
Theresa B. | Overall ExperienceThere was a dead mouse in the storage unit. I'm concerned that mice may ruin the furniture
Michael P. | ReservaciónAlthough the storage facility was well lit and somewhat clean, i had two mattresses thst were saturated with cat urine while in this unit. Not happy
ANNETTE T. | Overall ExperienceI had a space on the first floor for 5 years. After the 2nd year I began seeing mice drippings in my space. The upper level was remolded and a family member rented a storage space and there were mice
BRENDA S. | Overall ExperienceThe door next to the docks would have been more convenient to load the trailer but is kept locked.
Annie M. | Overall Experiencevery convenient, easy for me to store my extra stuff. The best bonus was that there was a clean, private bathroom that I was able to use in situations where I couldn't make it back to my office.
Steven B. | Overall ExperienceCyril was so friendly, knowledgeable, and helpful. He definitely made the storage of my U-Box and my move much easier.
Erin O. | Overall ExperienceThis Uhaul is a convenient spot to store items if you are located at/around YSU. It's an repurposed older building with original floors, walls, and ceilings. There is a variety of unit and they are ok
Diana B. | Overall ExperienceCalled on 8/17/2018 at 2:00 pm to cancel my reservation. It took 60 mins for your company to answer and try to figure out how to cancel this order. What a disaster this was. I will never call again
mark h. | ReservaciónI had a pleasent expirence at Uhaul. Staff was friendly and helpful.
Sisham I. | Overall ExperienceThe only problem I had was me moving my things out 2 weeks before my next payment was due and I couldn't get half of my money back, you guys should think about prorating.
Jelinda H. | Overall ExperienceGracias.
WILLIAM S. | Overall ExperienceThe staff members are not likable. Their attitude suck. But the young lady there is very welcoming.
GERALD S. | Overall ExperienceYALL are very UNPROFESONAL AND one of your workers let somebody cash out my storage without me or my ID!my stuff was scratched up in my storage unit and when I put it in there it was not like that!
Annette M. | Overall Experience