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My Experience was Amazing,Fast and So Blessed and my Storage is Clean.
The staff was very friendly and more importantly, knew what they were doing.
Love the service
All staff was excellent. Checking out was simple and easy. Leo went above and beyond moving my rental van up, and making sure the heat was on so I got into a warm vehicle and the very cold day. Drop off was equally a simple and pleasurable experience.
It was very satisfactory
Nothing at this time
A great experience from start to finish!!
Nothing at this time
The staff at this facility is top notch They are the nicest group.of people i have dealt with in the storage world.. Plus ashley is a cutie lol
The lady I spoke with Saturday was extremely helpful and was out in the cold going above and beyond (she's the one that canceled the original reservation for me since I had to pick it up in Pittsburgh) please recognize each employee from each of your locations. They're a great asset to the company!
All of the employees that I had contact with were friendly and respectful. Will definitely use this location again.
You guys were very professional and helpful , thank you
N/A The associates were very friendly and professional.
when I came in one person told me it would be one price and when I came back with the money and another person took care of me it was way less (like $50 or so). Though I'm not complaining that it was a lesser amount, I was concerned that I got two different totals from two separate employees.
Truck was dirty and very rough to drive
Nothing to improve on. I was there at 7am to pick up a trailer and was on my way by 7:15am.
always count on U-Haul
Service was fast and very professional. I was hooked up and ready to go in no time. Equipment was clean and ready to go get my job done.Keep up the great service job well done.10+ ðŸ‘
Truck quit running when we were filling it up with gas to bring it back very very frustrating and we were stranded
Solid equipment and great people at both pickup and dropoff. Thanks very much!
The equipment was easily dropped off in the parking lot where I was met by the employees.
Very professional and helpful
I had a trailer set for pick up that was the 6x12 then called to be told even tho my card was used to hold it was no where around and had to get the smaller one witch then I had toake 3 times the trips and used way more gas
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Very nice csr's. Will return if needed again!
I would def use uhual for my future storage n movin needs.
Nice staff to work with
Car dolly was connected to Uhaul truck by Uhaul staff. Car dolly was not tightened-down on the ball hitch and lifted off ball while loading dolly. It was actually untightened as far as it would go. I will definitely double-check connections in the future!
Great location and great service. We'll rent from them again and we recommend this location. The truck pull down door was very difficult to close. I would hope that the would be a critical maintenance feature and was surprised it was a problem. Also, I very much dislike the two wheel dolly in the back of the trucks. I know you are about the added revenue opportunity, but every inch is important - take them out please. Two very small items. Otherwise great experience.
Equipment was not at the location I booked it at. Never was explained to that the 17 foot was only in town, then had to return it to a uhaul location farther than I thought and to top it all of was charged an extra $60 for not being able to return it until a day later
Great help with returning the truck!
A great experience with friendly employees!!
The people I dealt with were excellent, too.
Drop price some
Fast and friendly
Nothing. Everything went very smoothly.
Received my truck on less than full and asked to bring it back on full. Would be nice if the fuel level was verified
The trailer was not maintained. My wife and I had a 5 hour drive and 4 hours into the drive the whole wheel on the front axel on the passenger side came off the stuck. I had to pullover and sit on the side on the road for over a hour. Then I-haul called me back said it would be 60-90 minutes for someone to come out. I had to unload my Jeep on the side of the highway and drive it the rest of the way
The check out process was seamless. I received professional and friendly service from start to finish. The return process was even better. The tow gentlemen that assisted me were professional, friendly, and personable. I could not of been treated any better in any way ! By far the best customer service I have received in years. Great job ! Uhaul Youngstown is now my go to for rentals. Thank you ðŸ™ðŸ¼
The after hours check in process is way too long. You should not have to sit in the parking lot and send pics of your license and then wait for someone to call a contact you list. That should all be done and verified when the reservation is made.
Customer service was excellent.
Booking on-line was a problem. I put in my information correctly, but then it wanted to send me a verification code to an email address that I no longer have. I don't know why.
All went great for me.
Equipment though clean had certainly seen better days. There were more X-decals then your U-haul logo lol.
Nice customer service. Clean and good driving vehicle. Made moving easy! Thank you!
Not charge someone $30 for gasoline when it was almost back to 1/4 tank. I literally was just evicted from my apartment with less than 5 days to get out, I lost my job due to COVID, the last thing I need is to spend any unnecessary amounts of money. That was absolutely ridiculous. And also, lower the prices of your trucks. Moving is already expensive and you never know what someone is going through.
The staff was nice and helped out.
The man working there for returns that day was amazing and inviting. He was fantastic to talk to and so up beat. He deserves a raise because he makes the experience of moving even more worth doing!
Employees don't seem to know a whole lot, but also seem new to the job. Clean store, easy to find, parking lot well marked, lots of supplies inside.
I had a flat tire on the trailer , the rim was rusted through I had to wait 6.5 hours to get it fixed, the trailer should have never been rented out with the rim that rusty
Get the oil changed for fuel efficiency.
I was charged almost $400 shortly after renting a trailer for $58! When we called, it looked like our trailer had been rented in Ohio, and returned in New Hampshire 1 hour later! This was obviously a mistake of someone i
Matt and his crew were awesome. They went above and beyond.
I was very pleased with the service and the facility, The staff was always pleasant to work with. Thank You for a wonderful experience. A Robinson
The uhaul gentleman that helped was very knowledgable and very helpful
I have used uhualnstorage more then once and both times I have felt safe keeping my items there. And any questions I have this locations customer service was always helpful and nice to work with. Thanks again
Great Service all the way around!!!
The place is always clean as a dime and fast and friendly service!!!
The lady who work their with the orange hair is ignorant . Everyone else was very helpful . (Mahoning avenue location)
When renting storage staff gave me the wrong storage unit...when returning with things I had to pay the difference for the correct one which I didn’t have a problem with. When returning my truck staff told me the furniture pads were not in the truck so they would have to charge me. I did not use any furniture pads and my move was quick and simple. IT WAS THE STAFFS FAULT FOR NOT HAVING THEM EQUIPPED WITH THE TRUCK WHEN GIVING ME THR KEYS. Problem was resolved was not charged for what I did not utilize. Still would not recommend this location for anyone.poor customer service
It was terrible
Staff was very rude
All reps are knowledgeable, courteous and efficient. Great local customer service.
Had no issues for the 4 months my property was there.
What a wonderful experience. The staff went out of their way to be helpful. They made a difficult situation so much easier. Thank you!!!!! I would recommend this location to everyone.
I appreciate everyone who answered all my questions that I had and were nice during my time with uhaul
Excellent service. Warm and kind especially Crystal. Very professional. We would us this location anytime. They made a tough day a little bit easier😁
Good experience
Very scary building and unsafe. The building was falling apart.
😎
They charged our account for something we did not have I would not recommend them to anybody they still have not refunded my money.
Great service and staff, made our moving and storage very easy.
My stuff was covered in rat feces......
It was a pleasant experience and a pleasure doing business with Uhaul.
Uhaul has been a blessing. Thank you for hiring kind and generous workers.
Staff need more computer training
To expensive for that box room
There was a dead mouse in the storage unit. I’m concerned that mice may ruin the furniture
Although the storage facility was well lit and somewhat clean, i had two mattresses thst were saturated with cat urine while in this unit. Not happy
I had a space on the first floor for 5 years. After the 2nd year I began seeing mice drippings in my space. The upper level was remolded and a family member rented a storage space and there were mice
The door next to the docks would have been more convenient to load the trailer but is kept locked.
very convenient, easy for me to store my extra stuff. The best bonus was that there was a clean, private bathroom that I was able to use in situations where I couldn't make it back to my office.
Cyril was so friendly, knowledgeable, and helpful. He definitely made the storage of my U-Box and my move much easier.
This Uhaul is a convenient spot to store items if you are located at/around YSU. It’s an repurposed older building with original floors, walls, and ceilings. There is a variety of unit and they are ok
Called on 8/17/2018 at 2:00 pm to cancel my reservation. It took 60 mins for your company to answer and try to figure out how to cancel this order. What a disaster this was. I will never call again
I had a pleasent expirence at Uhaul. Staff was friendly and helpful.
The only problem I had was me moving my things out 2 weeks before my next payment was due and I couldn't get half of my money back, you guys should think about prorating.
Thank you.
The staff members are not likable. Their attitude suck. But the young lady there is very welcoming.
YALL are very UNPROFESONAL AND one of your workers let somebody cash out my storage without me or my ID!my stuff was scratched up in my storage unit and when I put it in there it was not like that!
