Customer Reviews for U-Haul Moving & Storage of York

7,398 reviews

1104 Roosevelt Ave   York, PA 17404
(Just off Rt 30 W)

(717) 848-6320

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(717) 848-6320

1104 Roosevelt Ave
York, PA 17404
(Just off Rt 30 W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Amber H. 
Rating:
3.0

The gentleman that helped me was wonderful

Sandy B. 
Rating:
4.0

Everyone was so helpful and polite great experience for all 3 times we rented

STEPHANIE D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
3.0

I wanted to do mobile check-in and when I completed the check-in process on my phone and was standing by my truck just waiting for keys, another customer came over and said they had just been issued keys to the truck I was assigned. When I went inside to investigate, the employee that had just issued the other customer the truck was rude and making it seem like I did something wrong when all I did was follow the mobile check-in process. Another employee explained sometimes their computers do not receive the mobile check-ins (which made me wonder why they offer it at this location). We were held up for 10 minutes trying to pick up our truck and had to go through the check-in inside (which completely defeats the purpose of a mobile check-in). The second staff member we talked to was very helpful and she made sure we got a truck and all the other supplies we needed. The check engine light was on in our truck and we made them aware and they said not to worry about it, which seems unsafe to me. We only needed the truck for a few hours to move some things into a storage unit, but if we were using that truck to actually move, I would have refused to take it. Drop-off was easy and painless when we returned the truck.

Ashley H. 
Rating:
3.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

RUTH B. 
Rating:
5.0

Nice friendly service

SCOTT H. 
Rating:
5.0

All went well.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

Eli E. 
Rating:
5.0

Hannah did a great job of working with me on renting a van to haul some furniture from York to Lancaster.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN F. 
Rating:
5.0

Service was excellent. No need for improvement!

KEVIN A. 
Rating:
3.0

Customer did not leave a comment.

Thomas K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA F. 
Rating:
3.0

Checkout process for appliance dolly and furniture pads were not clear. Had to request assistance.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Tracy K. 
Rating:
5.0

Customer did not leave a comment.

Lizzette G. 
Rating:
5.0

The young lady who assisted me was coming out to assist me as I was going in to the office. She unhitched the trailer and I was out of there in 5 minutes. Great customer service & friendly

Daryl A. 
Rating:
5.0

The equipment needs alignment

ABDELKADER M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

SARAH V. 
Rating:
4.0

Customer did not leave a comment.

WENDY R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Attendant checking me in was awesome

SHAWNA B. 
Rating:
5.0

Very different environment then the first one. Very fast and friendly.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
3.0

Break booster on the truck is about shot. Mirrors turned around while driving. Tighten down with a hex head and only loosen up 3 miles later. Truck was very underpowered and worn out.

Shawn B. 
Rating:
5.0

Everything good

Rosael S.  |  First Impressions 
Rating:
5.0

Just continue to give good service

ROSSIE E. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY HERBERT P. 
Rating:
1.0

Had reserved a truck and Manager Jesse gave it away and he is a young smart mouth

ANGIE Y. 
Rating:
4.0

Customer did not leave a comment.

JOHANNES S. 
Rating:
5.0

Customer did not leave a comment.

Perry G. 
Rating:
5.0

Always fast and easy transaction at the York, PA location.

Steven S. 
Rating:
5.0

Returning trailer we rented went like NASCAR pit stop! Bing, Bam Boom and I was gone! Doesn't get any better than that!

ARTHUR F. 
Rating:
3.0

The furniture pads were not included in the rental. I forgot to check, so we had to make an extra trip back to retrieve them. Also, the after hours checkout process did not work. It would not accept the photo we took of the odometer, even though it was entirely clear with the numbers fully in focus. Also, there was only one person working at the location, so there was a long wait time to pick up the truck. It would be better if there were a lock box or something to allow fully contactless pickup via the app.

Denny D. 
Rating:
5.0

When I brought the truck back. The exit was horrible. I questioned the billed that had doubled? The attendant immediately accused me of saying he was trying to cheat me. I never said that and he didn't want to look at receipt. Another person returned me out. This was the first time I had a blow out argument with an employee at this U-Haul. It wasn't necessary and made the whole return ugly.

ANGELA D. 
Rating:
4.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
4.0

Not much

donald G. 
Rating:
5.0

Customer did not leave a comment.

HARRY B. 
Rating:
3.0

Everyone is hiring…we get it, so there's little you can do if you don't have the staff. Thanks.

CECILIA B. 
Rating:
5.0

No complaints....great service.

SHAWN H. 
Rating:
1.0

Customer did not leave a comment.

JOHANNA R. 
Rating:
4.0

I wasnt sure what to expect - as I have never had a hitch installed at U Haul before. They did an Excellent job with the installation and really stayed on top of things. They had a problem getting the hitch I needed - due to COVID backlogs at the hitch manufacturer - but they kept on top of this and followed up frequently with the supplier until the hitch was received. They also kept me informed throughout the process - excellent job of communication. I would definitely recommend these folks for hitch installation. Thank you for delivering.

gerald C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

While the truck we rented was ultimately functional, the rental experience could have been better. Opportunities for improvement: 1) There were no blankets available to rent. We had to purchase blankets. 2) The location I was given for my rental truck was incorrect, resulting in me loading blankets and boxes into the wrong truck, only to find my keys were for a different truck. So I had to transfer my items to the other truck. 3) The computer system wouldn't allow the person helping me to complete my reservation, so she had to delete my reservation and start all over, resulting in a much longer timeframe than expected.

WILLIAM R. 
Rating:
3.0

Customer did not leave a comment.

JERRIE C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHINE S. 
Rating:
4.0

The online check-in took longer than simply going in and standing in line, had confusing instructions, and involved standing and for 15 minutes wondering if a chat session had disconnected. Never again

Keith E. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

WADE S. 
Rating:
5.0

Just an all around wonderful experience. I'm so glad I chose U-Haul for my move. It made everything so much easier and every employee I dealt with went above and beyond. Absolutely exceptional.

MELISSA W. 
Rating:
5.0

The truck engine needs to be checked out i

ABDELKADER M. 
Rating:
4.0

Experience was good. Perhaps more customer attention during pick-up. With a line of at least six people in the store, the person who waited on me was more interested in texting on her cell phone than waiting on customers. This was the only bad part of my experience.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

Rude staff and the Uhaul reservation that was made weeks ahead is a joke. Our reservation for equipment and time was not honored as reserved. No compensation given for the mistakes. Very rude management. Don't waste your time with Uhaul we recommend Penske movers or Budget movers.

brian K. 
Rating:
4.0

Quicker checkin time after pre-registered

Rich G. 
Rating:
5.0

Friendly, helpful staff. Quick transaction.

SHAWN T. 
Rating:
4.0

Customer did not leave a comment.

Karen F. 
Rating:
3.0

The wall in unit 7004 needs to be repaired on the right hand side near the floor, the cement is falling off. Uhaul corporate needs to help Staff to know what exactly the size of each unit can hold. The young lady who opened my account looked on your site & tried to find the info out but it doesn't explain/identify that clearly. For example, a 10x15x6 unit can fit a one to two bedroom apartment/home?! Yes/No?! Or is appropriate for a one bedroom apartment? I ended up not using your facility because you couldn't tell me that and that was vital to knowing if my items could fit. That is a MAIN point of improvement and also it would be nice if you can let staff know what size can fit as noted above. The young lady was professional helpful and kind & I appreciated that.

nadia j.  |  Overall Experience 
Rating:
5.0

I appreciate they accommodated my needs and got me a truck the same day.

TONYA S. 
Rating:
5.0

The service is awesome

ASTRID R. 
Rating:
5.0

Customer did not leave a comment.

KERRI M. 
Rating:
2.0

Customer did not leave a comment.

Edwin T. 
Rating:
3.0

after hours check into return vehicle is cumbersome , confusing, took me more than 20 minutes to get any help. the web site is too cluttered trying to sell me stuff . should be a highly visible link right on first landing page directing me to how to check out

GERALD P. 
Rating:
4.0

I reserved a apliance dolly. There werent any available , i went back in and told the cust srvc rep. I was told by her that i wouldnt be charged for it on my final bill. Recieved the reciept by email today and was charged for the dolly rental that i didnt get. I attempted to call into the store and was told by the answering ckmputer that my hold time was 50-60 min. , also the truck el1999 had a abs light on. And either a broken shock or cab mount on the right rear ,,,

ERIC B. 
Rating:
5.0

Didn't like that I reserved a 20' van when I went to pick up they gave me a 26' van and then charged me more. Should have been same price as 26'. Then told me that online reservations aren't guaranteed, eventhough website states that.

scott E. 
Rating:
5.0

My experience was excellent with your staff and everything but they don't did not have enough equipment to provide me with the hand Dolly appliance dolly that I needed and the blankets that I needed they did not have them so they had more equipment to service customers would be a very well appreciate it

LEONARD B. 
Rating:
5.0

YOUR STAFF WAS AWSOME

ROSS D. 
Rating:
3.0

The 20' truck had a check engine light that illuminated as soon as the ignition was turned on. I asked about it and was told to drive it anyway. I asked for a replacement truck and was told 'no'.

Curtis D. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
4.0

An excellent service and installation.

John W. 
Rating:
5.0

Nothing, honestly service was wonderful!

Emily S. 
Rating:
4.0

VERY FAST SERVICE

Tom A. 
Rating:
4.0

Staff was friendly and helpful. Rental and return were quick and easy.

Kathleen R. 
Rating:
3.0

Get a truck to where I needed to pick it up so would have less travel and less gas . Gas is too much right now for me to go 45 min out of my way cost me alot of money

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Very professional and courteous. Thank you.

Randy F. 
Rating:
4.0

Customer did not leave a comment.

Clair S. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY B. 
Rating:
4.0

The gentleman at the U-Haul pick up store was excellent and very friendly, and very helpful

Chad C. 
Rating:
3.0

I got double charged for only one day's use of the truck. I'd like someone to contact me about the charges.

Gabriel G. 
Rating:
3.0

The truck I rented had a broken belt on the right front tire, the transmission overdrive did not change gears until the truck was going 45 to 50 mph. It drifted off the road to the right. I'm so short and a large person that I needed a step ladder to get into the driver's seat.

LINDA G. 
Rating:
5.0

I had help from staff lifting the trailer tongue. These old 22' utility trailers that don't have a jack are too heavy for a geriatric driver like me. Glad to have assistance from UHaul. Thanks 😊

William C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Nice people

LATEA L. 
Rating:
3.0

While checking out, tested the brake, turn signal and running lights, did not notice that one of the side marker and license plate lights were not working

MICHAEL K. 
Rating:
2.0

I was supposed to get a call the day before my rental to confirm everything was good to go and I didn't. I called the morning of the day I was supposed to pick up to confirm and was told that they had my reservation but they didn't have a truck for me. The guy I talked to said he would call someone and someone would be calling me back. After 2 hours with no call, I called back and was told by someone else that they were going to upgrade me to a bigger truck for the same price. We specifically wanted a small truck so it fit in a space we had in the yard for it to load our stuff, but we didn't have an option at this point because it was 3 hours before pick up. I also had to buy my own lock for the truck because it didn't have a lock, and I feel like that is not my responsibility. I was also told there was 5/8 of a tank of gas, and there was less than a quarter, so I had to get gas as soon as we left the building. I will not be going back to Uhaul on Roosevelt Ave in York.

Shelby W. 
Rating:
3.0

Inside of cargo trailer was not cleaned out from the last person, but I cleaned it up real good before I turned it in.

JOHN R. 
Rating:
5.0

Excellent experience. Also quick and easy !!!!!

Dominic T. 
Rating:
5.0

Customer did not leave a comment.

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

Herbert W. 
Rating:
5.0

Customer did not leave a comment.

Janet C. 
Rating:
5.0

All Good!

Jordan F. 
Rating:
5.0

Employee was very kind and helpful.

CAROL P. 
Rating:
4.0

The bathroom was always a mess and often times was locked due to other people's bad habits of uncleanness. Everything else was good.

BRIAN B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Geraldine J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shalamar S.  |  First Impressions 
Rating:
5.0

Friendly helpful staff that gave excellent service duty my move. You took alot of stress of me. Thank You!

James S.  |  First Impressions 
Rating:
3.0

Not enough staff to help customers

Paul P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis S.  |  First Impressions 
Rating:
4.0

My only comment negatively would be that I was concerned about what appeared to be an area of wetness on the floor of our space and what appeared to look like mold on the cement wall in the unit...Otherwise the service was very fast and organized!

Christina H.  |  First Impressions 
Rating:
2.0

I would have rated this higher. But I booked my storage a week before my move. Unloaded my stuff to find out my storage room 1018 has a lock on it. My stuff is sitting in the hallway waiting for the lock smith to show up he seems to be busy these days because it been almost 24 hours. Also I questioned why My Im being charged 10x10 rate while my storage is 8x8. I was told the price board was incorrect. It also seem that the website is incorrect too. Bottom line I've been overcharged for a storage room, while my expensive stuff sits in the hallway.

James S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top