Comentarios del cliente para U-Haul Moving & Storage of York

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of York

Grado total:

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Michael W. en

Grado:

El cliente no dejó un comentario.

William L. en

Grado:

El cliente no dejó un comentario.

Lei Lonni G. en

Grado:

El cliente no dejó un comentario.

Louis T. en

Grado:

The entrance and exits can be a little confusing, but other than that, things went pretty smoothly

Barbara C. en

Grado:

Drop off was very prompt and efficient.

Christina M. en

Grado:

Friendly and efficient!

Andrew B. en

Grado:

El cliente no dejó un comentario.

Felix B. en

Grado:

El cliente no dejó un comentario.

Moises S. en

Grado:

El cliente no dejó un comentario.

Wade S. en

Grado:

The Service was that good I can't think of any recommendations.

Donald H. en

Grado:

Equipment was available as promised. Hassle free experience. Very efficient and was on the road very quickly.

Randolph S. en

Grado:

Nothing, very nice!!

Kelsey H. en

Grado:

El cliente no dejó un comentario.

Jose M. en

Grado:

Nothing everything was great.

ARNE H. en

Grado:

nothing I can think of

Jeffery O. en

Grado:

El cliente no dejó un comentario.

Eddie H. en

Grado:

When I was online I reserved a 17 foot moving truck because the Roosevelt location represented as if one was available. I received a phone call from the Roosevelt location after I reserved the moving truck. I was informed they do not have a truck until later that evening. I could not wait due to the moving agreement I had with a client. The representative explained they only had a 15 foot truck available for the time which was much needed. I had no other choice but to take it for the same price. When I arrived on Friday at 4, the representative I worked with Kayleigh Pickett walked me out to my truck. I opened the back utility truck and I noticed there was a hand dolly and a bad of extra blankets. I asked her to take them off because I didn't need them and the items are going to take up space which I needed all the space for the move. She said it was not possible to take them off the truck. Kayleigh said it was the managers policy not to take them off. She told me if I moved them by breaking their seal I would be responsible for the cost. I asked her again please take them off because I don't need them or if something disturbed the seal I would be responsible for the cost especially I'm not using them. Time was racing against me due to my client was texting me. I had no other option at this point but to take it. I told her when I drop the utility truck off I would like to speak to the District Manager about this. She told me I need to speak with the manager Jacob Cliggett about his policy. I have a picture of the dolly and hand truck interfering my move. When I arrived to drop off the utility truck, I met Jacob Cliggett outside. His body langue and the tone in his voice he in my onion was not professional. He seemed to be annoyed that I took a picture of the burden I had to deal with in this move. I asked for his District Manager contact information. He got rude and walked away from me. I followed him in the building and asked him again for his up line contact because I am going to report his policy and procedures. He declined me and he got rude and told me to call customer service 800uhaul. I told him I will get a hold of his manager, he replied "good luck with that" in a rude tone. Jacob got condescending I turned around a left.

Daniel G. en

Grado:

Personally I don't like the way the trucks are fueled. I got a truck that had a 3/8 of fuel and had to refill it to the 3/8 mark. Of course i put to much fuel in it I ended up filling it to 1/2. and didn't get any credits for putting to much in. You know how hard it is to stop fueling to reach 3/8 of a tank. You charge your customers if they don't put fuel in it then you should give them a credit if they put to much in. Or fill the trucks to full then make your customers fill it to full when they are done..

George H. en

Grado:

Nothing you did an excellent job.

Matthew C. en

Grado:

El cliente no dejó un comentario.

Karen M. en

Grado:

El cliente no dejó un comentario.

Carmin S. en

Grado:

El cliente no dejó un comentario.

Bonita S. en

Grado:

There's nothing to improve. The service was great.The employees were professional and friendly.

Shinice B. en

Grado:

El cliente no dejó un comentario.

Thomas G. en

Grado:

El cliente no dejó un comentario.

Marilyn p. en

Grado:

Worst uhaul EVER! Mice got into ALL my stuff and completely ruined EVERYTHING! He told me I should of gotten insurance then. I was charged a $50 late fee for 1 day late. I will NEVER use UHAUL again.

Michael C. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

Joel D. en

Grado:

El cliente no dejó un comentario.

William O. en

Grado:

The truck I rented had mechanical issues. When you would come to a stop, the engine would just rev. So, when I slowed down I had to put the truck in neutral to keep the engine from revving. I informed the person checking the truck in. I surely hope they have someone look at the issue before renting it out again.

Tiena B. en

Grado:

I used mobile check-in and it was easy

Edward K. en

Grado:

El cliente no dejó un comentario.

Jeffrey G. en

Grado:

El cliente no dejó un comentario.

Richard R. en

Grado:

Would have rated 5 stars but my total trip was 12.5 miles and I was charged $14 for gas. That seemed like an overly excessive amount to me

William A. en

Grado:

El cliente no dejó un comentario.

Cheryl S. en

Grado:

El cliente no dejó un comentario.

Donald H. en

Grado:

No comment

Lora K. en

Grado:

Customer Service was great all points of contact. Thank you for good service during difficult time.

Roy C. en

Grado:

Trailer was ready when I arrived and pick was a breeze.

Andy S. en

Grado:

Staff was friendly and helpful. Drop off was quick and easy

Curtis L. en

Grado:

El cliente no dejó un comentario.

SANDRA C. en

Grado:

Y

Karen M. en

Grado:

Madison and her staff are efficient and friendly, while being professional and courteous. Madison went above and beyond to help me find a unit that fit my needs. I am very impressed by her!

Amanda V. en

Grado:

All managers and associates were nice and professional!

Stephanie T. en

Grado:

Service was very good in Va as well as in Pa...

Chris F. en

Grado:

Jacob was great! He is the reason I had a good experience and am giving a good review!

Donovan A. en

Grado:

The service reps Kath,was very rude and kindly told me that she doesn't have to rent to me. I also spoke to the GM about my experience and notify him that I am going to follow-up with a call .

Emily R. en

Grado:

My move was incredibly difficult but dealing with this facility was such a positive experience that I never plan on using anyone but U-Haul for both my truck and storage needs. Absolutely amazing!

Yana A. en

Grado:

Staff is professional. Place is clean and has reasonable pricing

Olga V. en

Grado:

I’m very satisfied with the service,

Deron K. en

Grado:

U Haul staff, I appreciate all of you..your friendliness and knowledge is a plus..thank you for your service 👍

Chris R. en

Grado:

I had mice and baby mices inside of my unit they chewed up some of my item due to them nesting.THE STAFF IS VERY UNPLEASANT DONT ANSWER THE PHONE AND IS RUDE... DO NOT USE THIS PLACE

Hiram S. en

Grado:

I rated excellent because the representative at the York U-Haul, Jacob, was very polite, patient, and took the time to show me several storage units until I found the one that was just right for me.

maddisyn P. en

Grado:

My experience was great! I was in/ out within 10minutes and although my move took longer than expected the representatives there were generous enough to let me keep the vehicle another day. Thank you

Deborah H. en

Grado:

I walked in and was greeted by the associate right away and he answered all my questions and was very courteous. After the paperwork was done he showed me to unit confirming all was well.

Brittaney K. en

Grado:

Great, friendly staff. Very accommodating.

nancy o. en

Grado:

Jacob is amazing goes above and beyond Thanks for a great transaction

mark s. en

Grado:

Made a reservation for a large storage & truck I picked the truck 12/15 loaded everything and when I go to put the stuff in storage I was told that I no longer have it. I was given small rm. Terrible

antwon j. en

Grado:

Very pleasant customer service representative. I like her, sorry i cant remember her name. She gave me quality customer service in a timely fashion. It was so convient this time.

lillian R. en

Grado:

I didnot anticipated how compassionate and helpful the staff at this location would be. They were absolutely more than helpful and accomodating from beginning to end. Great customer service! Thank you

marie s. en

Grado:

Thank you for help. The customer service was very good made my move happen. Thanks mariie

WANDA P. en

Grado:

Would to thank you for the 8 years of service..

Steven H. en

Grado:

That the best management do you have in the whole company

jodi s. en

Grado:

Was happy to find a place open on a Sunday. The staff from the telephone customer service person to the rental agent were wonderful to deal with. Thank you for a smooth fast rental.

Kevin C. en

Grado:

Storage unit was very clean. Well lit. They supply a Dolly to move your possessions from door to storage unit. I like that they had dehumidifiers operating.

latonya b. en

Grado:

Great customer service, friendly and professional staff. Clean and secure facility.

Brandi G. en

Grado:

Worked with us when we needed to keep the truck for a few extra days

Toya W. en

Grado:

It was a excellent experience. Staff was very friendly. Will use this facility again to store my belongings.

EVA H. en

Grado:

I always have a good experience with you guys this is why I'm a frequent customer.

STEVE B. en

Grado:

I just want to say thank you for keeping my things in storage for four years dry and secure thank you and I hope I can do business with u-Haul in a future

brady s. en

Grado:

Jacob was extremely helpful during this process. He had great customer service and communication! I also interacted with a woman named Mary (she is a driver out of Harrisburg) she was great/helpful!

Tammy W. en

Grado:

Employees were friendly and helpful. Manager is rude and his word is final!