Customer Reviews for U-Haul Moving & Storage of Yonkers

5,062 reviews

155 Saw Mill River Rd   Yonkers, NY 10701
(S Yonkers-Rte 9a)

(914) 965-8327

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(914) 965-8327

155 Saw Mill River Rd
Yonkers, NY 10701
(S Yonkers-Rte 9a)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

NOE R 
Rating:
5.0

Customer did not leave a comment.

VANDERLEI A 
Rating:
1.0

Customer did not leave a comment.

Rafael M 
Rating:
2.0

Why is there a delay in renting and why must I enter another cell number and wait for them to get a call BUT a call never comes. Why don't you have a return it full policy. Trying to guess the amount of gas you need to put back in is Sooooo annoying. I was mistakenly charged a $25 dollar cleaning fee. After I rented, I questions the tax rate inconsistency but the employee who answered the phone had no clue.

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

Marilin A 
Rating:
1.0

Cargo van broke down

Virginia P 
Rating:
5.0

Make sure the loading dock inside the truck is clean their were roches in the truck

DEELANETTE W 
Rating:
5.0

Customer did not leave a comment.

Gelson M 
Rating:
5.0

Customer did not leave a comment.

Idelson J 
Rating:
5.0

Customer did not leave a comment.

Erick S 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
5.0

Customer did not leave a comment.

Noe R 
Rating:
4.0

The trailer that we got had side boards that were detached from the walls in numerous places so it was difficult to secure our load.

Lynn W 
Rating:
5.0

The app can get sume bug fixes. I had to refresh the page a lot when receiving the truck. And when dropping off the same thing. I even had to get chat help to confirm my pictures of the clean struck were accepted on your end. Thankfully they were. Also the reservation was for 7am. But the process is very lengthy from the time you scan the barcode to begin the onboarding process. I didn’t get the truck until about 7:50am. Yet I had to return at 7:00am. Definitely, stealing from the 24 hour rental time. Overall it was a good experience just some minor things.

Suyapa H 
Rating:
5.0

I have no complaints I'm very satisfied the only thing is the scanning and going through at the desk when I went to pick up the truck but that teaches a person patients and they doing a professional job

NATHANIEL W 
Rating:
1.0

More pleasant staff please. Moving is already hard enough.

Jerika R 
Rating:
5.0

Good service

JOSEPHM A 
Rating:
5.0

Staff is Awesone.Thank you for the great service.

MEHENNI Z 
Rating:
4.0

Thank you. Every thing was perfect. Only issue was about "key return box" at the location. It took time to find it on the door. Some guidance signs at the parking can help solving this issue.

Vahid G 
Rating:
5.0

Customer did not leave a comment.

SHKELZEN N 
Rating:
5.0

My people are all very lovely

ALFRED V 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

Customer did not leave a comment.

ALEXIS L 
Rating:
5.0

Customer did not leave a comment.

Luz V 
Rating:
1.0

The opening and closing employees did not want to do their job, I requested a over the counter check in with a reservation, they made me stand in line behind people with no reservations and when I finally got up to the desk after 15mins of waiting he told me to scan a qr code and self check in. When returning, i wanted to check out with a human, I arrived 11 minutes before official closing time (I have proof) and the employees locked the doors and we're huddled around a work computer watching videos, and ignored me. After 10 mins and knocking on the window the employee waited till 1 minute before close to come up to the door and tell me they are closed. I told him I was there 10 mins prior and they locked the doors on me, he had the audacity to tell me no I wasn't, and i should have pulled my truck up to the side. Again, he forced me to self checkout (a process that took no longer than 5 minutes. It would have been nice to inspect the truck with an employee so there would be no retroactive disputes about damages. Unfortunately thus is not the case as the employees are outrageously lazy, and make an effort to shoe you they don't care about their job ethics, or customers. Disgraceful work environment. I will be filing a corporate complaint with evidence of this unacceptable behavior.

Andrew B 
Rating:
5.0

Customer did not leave a comment.

Judy P 
Rating:
5.0

Customer did not leave a comment.

Michele M 
Rating:
3.0

Even though I registered online the day before and checked in through the app in the morning, I still had to wait 30 minutes to get the rental. Absurd.

Nicholas L 
Rating:
2.0

How about your employees actually doing some work as opposed to customer doing all the work. Customer had to do all the work when it came to registering for truck.pick up and examining the truck and dropping off truck. Also false advertising for mileage pricing and no inventory on equipment reservation of a hand truck. Lousy services

BEVERLY L 
Rating:
5.0

Customer did not leave a comment.

PAULV A 
Rating:
5.0

Friendly staff and clean/well maintained trucks.

Julio S 
Rating:
5.0

Customer did not leave a comment.

Whitney B 
Rating:
5.0

As always, excellent customer service that instantly make my vehicle ready and safe to drive comfortably!! 👍

KEITH M 
Rating:
4.0

Customer did not leave a comment.

Mariusz L 
Rating:
5.0

Make sure that the truck is in working condition. The truck kept overheating on me so I returned the truck. But received no refund.

DANIEL A 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO R 
Rating:
5.0

Customer did not leave a comment.

Judy P 
Rating:
5.0

Customer did not leave a comment.

Raul S 
Rating:
5.0

Customer did not leave a comment.

LUISANTONIO L 
Rating:
5.0

very polite and efficient

ROBERT J 
Rating:
5.0

Customer did not leave a comment.

elainy r 
Rating:
4.0

Customer did not leave a comment.

Dynasty R 
Rating:
5.0

Customer did not leave a comment.

JOSE C 
Rating:
5.0

Customer did not leave a comment.

Martin M 
Rating:
1.0

I had the storage for 21years. Never had any problems with the U haul storage. Maria help me with all questions on the phone and when I went to the storage facility. Thank you!

COLLEEN C  |  Overall Experience 
Rating:
5.0

everything was 100% awesome

KALU C 
Rating:
1.0

The cashier was very rude and nasty. The cashier was very rude and nasty. The cashier acted like she couldn’t assist me with my reservation. having trouble with the app and she said she could assist me with it when I came in. She assisted with them even took his phone and help him out . the customer service sucks when I ask for a manager she proceeded to say there was no one available and I had to text Number then I proceeded to ask for a supervisor I believe his name was Nick, he was very delightful and helped me through my problem even pull up my Registration on the computer and assist me with my purchase… your cashier on the other hand is rude and disrespectful. service scales are horrible and she should not be working for a public place with that attitude . I fell because I was black. That’s why she didn’t help me, but she helped the Spanish people and assisted with them even took their phones . I am very displeased with the customer service experience I had with this company and were no longer be using U-Haul in the future.

oliva s 
Rating:
5.0

Great customer service the people that helped

JEFFREY N 
Rating:
5.0

Customer did not leave a comment.

Kendall A 
Rating:
2.0

Price was quoted one way at online reservation then another price at checkin at location and then an unexpected doubled up price at drop off totally u fair and I was disappointed

Hugo M 
Rating:
5.0

Remain consistent with your curtious and service.

KEITH M 
Rating:
5.0

Explained everything to me nice and calmly…. Was very sweet

Synthia C 
Rating:
5.0

Good customer service

Maria N 
Rating:
5.0

Customer did not leave a comment.

Kendall A 
Rating:
5.0

The old check-in system was better than the smart phone app type... Not for accuracy but for the time it takes.

DANIELP B 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

What you do now is good I was happy with my service Thank you again

MODIBO C 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY A 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S 
Rating:
5.0

Customer did not leave a comment.

Rafael T 
Rating:
3.0

The equipment I rented was not on the truck. You have to put these things on the truck yourself.

DAWN S 
Rating:
5.0

Save place lots of cameras and very helpful staff

SYDNEY W 
Rating:
5.0

Customer did not leave a comment.

JJ G 
Rating:
5.0

Very good service and the customer service is very nice and very helpful thank you for everything

israel p 
Rating:
5.0

Customer did not leave a comment.

Collegeboxes a 
Rating:
5.0

Nothing to improve

Whitney B 
Rating:
5.0

Customer did not leave a comment.

ROLANDO G 
Rating:
5.0

Customer did not leave a comment.

LUKASZ M 
Rating:
5.0

Customer did not leave a comment.

Javier C 
Rating:
5.0

Customer did not leave a comment.

Joe W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FEBIN R 
Rating:
5.0

Doing great job thank you for your excellent service

Lynette G 
Rating:
5.0

Service Representative was very helpful and professional.

GENE T 
Rating:
4.0

None

leroy b 
Rating:
5.0

Customer did not leave a comment.

CARMENMARIA A 
Rating:
3.0

Customer did not leave a comment.

Tamica T 
Rating:
4.0

Your app is horrible!! Your in person customer service was great. But the app was a horrible experience. It took me an hour trying to get around the app, what took a front end representative ten minutes. The app kept getting stuck on the same address verification step. Once I got to next step I would either have to talk to a chat person or reenter the information multiple times, which only made the process longer. The app didn’t have any guidance on the steps.

Miguel O 
Rating:
5.0

Customer did not leave a comment.

Moussa B 
Rating:
3.0

Customer did not leave a comment.

Sophia A 
Rating:
1.0

Employees should be more helpful towards customers. They were not. Customer Service is the name of your business or any business. Pleasant smile and being helpful goes a long way, but your people were not.

RALPH D 
Rating:
5.0

Customer did not leave a comment.

Judy P 
Rating:
5.0

Customer did not leave a comment.

NELSON E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeanne S 
Rating:
3.0

Customer did not leave a comment.

Iraida M 
Rating:
5.0

Customer did not leave a comment.

Lukasz M 
Rating:
5.0

Amanda and the rest of the team were above and beyond

CHINWEUBAHENRY N  |  Overall Experience 
Rating:
3.0

Long wait, long process. Felt like I was applying for a mortgage

Jorge R 
Rating:
5.0

Customer did not leave a comment.

Richard Z 
Rating:
5.0

Customer did not leave a comment.

LIVINGSTON W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC B 
Rating:
4.0

Customer did not leave a comment.

Jenine M 
Rating:
5.0

Customer did not leave a comment.

JOEWILLIS J 
Rating:
5.0

Truck was clean but the truck felt like it needed a tune up, oil change a new steering column. Customer service was great

Alvert R 
Rating:
5.0

Customer did not leave a comment.

Marti R 
Rating:
4.0

Great customer service!

NOEL G 
Rating:
5.0

Customer did not leave a comment.

JONATHAN A 
Rating:
4.0

Great location

JOSE P 
Rating:
5.0

Customer did not leave a comment.

Shene F 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

The onsite staff were very polite and helpful

Donovan H 
Rating:
5.0

Everything was perfect

Alfons T 
Rating:
2.0

It was a long process to get the truck staff is not that helpful

NIJAH T 
Rating:
5.0

Na

Julio G 
Rating:
5.0

Good 👍

Michael M 
Rating:
5.0

Customer did not leave a comment.

PAUL V 
Rating:
5.0

Customer did not leave a comment.

Diamond G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SENNETTE H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joe W  |  Online Move In 
Rating:
5.0

Awesome!

Jerome S  |  Online Move In 
Rating:
5.0

I am very happy with service very excellent

Joy M  |  Online Move In 
Rating:
5.0

Very good very comfortable

Joy M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tina M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mariah A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shakira F  |  Overall Experience 
Rating:
3.0

It would help if there were extra workers to help the customers with furniture if it is only one person alone doing lifting and moving and have no help. I fell from the storage unit and hurt myself pretty bad. Nobody came up to ask me if I was okay or if I had any help. That's the only thing I wish uhaul had.

Antoinette L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leona A  |  Overall Experience 
Rating:
4.0

Staff always great. The only issue is parking. When i would go to get or bring items to the storage unit there was often times i had to carry heavy items to my car.

ALBERT G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eleanore L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YESENIA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Caroline D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maximo S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffry L  |  Overall Experience 
Rating:
5.0

U-haul is helping people to keep their goods while looking for accommodations or safe keeping.l recommend it to anyone who might need to keep their stuff safe and secure.keep the good work.

Judith T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia D  |  Overall Experience 
Rating:
5.0

I’m fully satisfied with the employees of that facility.

ALFRED V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gladys B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele D  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Emilio M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leona A  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

FREDERICK ,  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martha M  |  Overall Experience 
Rating:
3.0

The facility is smelly and dirty and the “climate control” is not consistent. The lighting is inadequate as well. The price is good but I would not recommend storing any nice furnishings or anything of value here.

Deirdre D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aral E  |  Overall Experience 
Rating:
2.0

Things that need improvement - cooling (it was very hot on my floor) - false advertising of UBox containers but don’t provide the service - doesn’t email back when I email from the app - no solutions to not having a UBoX and asking for a courtesy truck to move my storage items into a truck to then find the nearest UBoX. - overall my experience with the NY/NJ U-Haul area has been abysmal compared to my time in the south. - Yonkers and the Bronx and the scheduling department lacks care and professionalism and solution oriented approach for its customers.

Judith A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles W  |  Online Move In 
Rating:
5.0

⭐️⭐️⭐️⭐️⭐️

MICHELLE R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARMELITA G  |  Overall Experience 
Rating:
5.0

The staff were very helpful and friendly .

Kimberly Y  |  Online Move In 
Rating:
1.0

The facility is worn, dirty and has exposed light fixtures. We were falsely informed that the units were climate controlled which is a lie the building doesn’t have air conditioning the place is like a sauna

MELANIE G  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Taraneh H  |  Online Move In 
Rating:
3.0

The room was dirty, and the elevator broke down. We had to take the stairs

Lavern B  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Taraneh H  |  Overall Experience 
Rating:
1.0

They are lier and unprofessional

Taraneh H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nia T  |  Online Move In 
Rating:
5.0

Good

HERVE L  |  First Impressions 
Rating:
3.0

Prices too high

LACHONE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S  |  Overall Experience 
Rating:
5.0

The staff at 155 Saw Mill/Yonkers are great. Friendly, knowledgeable, helpful especially Melanie who always has a smile. I highly recommend this clean facility.

Robin R  |  Overall Experience 
Rating:
5.0

from the staff at your customer service desk to the facility itself...it was an outstanding experience! would highly recommend this location for all storage and moving needs!

Marcia E  |  First Impressions 
Rating:
5.0

The new general manager is Amanda is great! The staff are friendly and professional. U-haul cares about its customers at this location by always communicating what's going with rates, and overall unit. I would definitely recommend this location.

Kim C  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Amiyna M  |  Overall Experience 
Rating:
5.0

The staff are very professional.

Marian B  |  Overall Experience 
Rating:
5.0

Absolutely great

BOYCE L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanio A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RODGER F  |  Overall Experience 
Rating:
3.0

I was severally charged more than twice repeatedly despite despite raising a concern. Your system has been taking money from my account and I feel deeply bad about it. What happens to individuals who cannot detect such fraudulent activities with their account?

Chinweuba H  |  Overall Experience 
Rating:
5.0

Great staff willing to excel and sale

Chinweuba H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED V  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MOHAMMED A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jade A  |  Overall Experience 
Rating:
5.0

My experience was great. My stuff was safe, clean and protected. I stored here for 3 years and yes I would recommend. ⭐️⭐️⭐️⭐️⭐️

Michelle R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JULES F  |  Overall Experience 
Rating:
5.0

Julio employee there was more than exceptional. He made my move less stressful. You need more employees like him.

Keesha A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jade A  |  First Impressions 
Rating:
5.0

The staff at this location is very kind and helpful, we are customers at this location from a long time ago and we are used to their excellent customer service.

Milton E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JERMAINELEANN W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacob H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsherrie R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oldalida T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniesha W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josabeth B  |  Online Move In 
Rating:
5.0

The team at this location is very nice and always available

ALFRED V  |  First Impressions 
Rating:
5.0

Excellent staff and friendly

Melany B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LILLIAN R  |  First Impressions 
Rating:
4.0

Everything was great except location.

TYNE F  |  Overall Experience 
Rating:
5.0

I value the uhaul service, I'm so pleased I will recommend to anyone wanting to use the service, thanks to all of the workers.

Bernice M  |  Overall Experience 
Rating:
5.0

The staff was very helpful in showing me and my husband how to use the access card and showed us the appropriate cage to store our furniture.

JEANETTE R  |  First Impressions 
Rating:
4.0

Had some issues checking in my storage outside of office hours so I was forced to wait to the next day bit I was helped with a free extension which did make up for not being able to claim my reservation.

Angel M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kara L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anita C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  First Impressions 
Rating:
5.0

Some of the questions above do not apply. I only called in to pay my bill. I was treated with respect and courtesy. The transaction was completed in a timely manner. Ms. Lacayo was friendly and very efficient.

ANA R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NAJWA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lilian A  |  First Impressions 
Rating:
5.0

Great customer service and it was so convenient having the storage unit and truck rental at same location.

Frank F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dabney W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evermea c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celestino O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hailie S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TINA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIANN P  |  Overall Experience 
Rating:
5.0

I am emotionally happy that I the pleasure to be help by Ms. Emely and I will recommend to all my friends the good service and friendly service.

Yvette R  |  First Impressions