Everything was great!
Leona A.Customer Reviews for U-Haul Moving & Storage of Yonkers
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your trucks need backup cameras
Gustavo U.Muy buen servicio
marelyn R.👌🙏🏻
RICARDO C.I chose the mobile check-in, and the site was down, which required me to have to go in to the office and put me behind schedule. Although the customer service agent was very nice, I had to repeat a whole host of steps in the process because in the office, they didn't have access to information I'd already provided on the mobile app. I was very disappointed in the mobile check-in process.
Bryn J.Approval and verification process for rental should be waived for returning customers. Did not like waiting 15 min and having to give you 2 different references when I'd booked with you before. Negatively impact my decision to book with you again
Cody A.Both attendance were nice & respectful.
ISSAJ H.Everyone very helpful great service
Axel M.Easy service to deal with
yousef A.Very helpful staff truck was very clean
FLORAYASMIN C.Customer service was superb all the way around from pick up to drop off! I only use U-HAUL!
RHONDA V.Friendly and helpful staff
Maria C.thanks for the continued great and satisfying service!!
KEITH M.Everything was fast , easy , and manageable. Thank you .
Amanda D.If it's 20 for the day then it's 20$ for the day don't charge for hours
MONTER D.Staff very nice
JUANGUADALUPE S.Nothing. Amanda and her staff are terrific !!!
Robert M.Drop off was quick and stress free
Norine A.Great customer service
MUHAMMAD H.The facility is smelly and dirty and the “climate control” is not consistent. The lighting is inadequate as well. The price is good but I would not recommend storing any nice furnishings or anything of value here.
Deirdre D. | Overall ExperienceThe girl who helped me , I wish that I knew her name did very good communication, very impressed .
Kujtim G.Great service
ROBERTANTHONY II R.I rented here many times and this time thee worst experience I have experienced was charged double called customer service and was told I was gonna receive a call that I never received and tooo top it off no refund
Sylvia C.Service was good
LUCIANO S.Keep up the excellent service. 👍
KEITH M.Great staff and awesome service as always Thank you
Mehenni Z.Things that need improvement - cooling (it was very hot on my floor) - false advertising of UBox containers but don’t provide the service - doesn’t email back when I email from the app - no solutions to not having a UBoX and asking for a courtesy truck to move my storage items into a truck to then find the nearest UBoX. - overall my experience with the NY/NJ U-Haul area has been abysmal compared to my time in the south. - Yonkers and the Bronx and the scheduling department lacks care and professionalism and solution oriented approach for its customers.
Judith A. | Overall ExperienceStore manager Amanda made last minute changes for me on the morning of my rental. This made the whole day go very smoothly. Thank you very much!
Robert M.Customer need to be informed not to park you van on the streets overnight.i received a ticket for not being informed.Also the customers needed to told time they open on Sundays. I asked the gentleman do I return the van back the same time pick up an which at 7:00 Am .I arrived at 7:00 Am and not open until 9:00 Am which more miles wss put on and I was charged for additional miles. Very upset about not being informed.
Debra S.Excellent
Ramon H.Customer service rep during the pickup was rude. Seems she hates her job. Drop off times staff were excellent.
Shakawat A.Marie is such a great employee.Always there for her customers.She is wonderful
Mehenni Z.Overall customer service and staff are very professional.
Wendel S.⭐️⭐️⭐️⭐️⭐️
MICHELLE R. | Overall ExperienceRemain effectively consistent within your service, with courtesy and care, as you have in the past and current.
KEITH M.The staff was not very helpful. Almost rude. I was charged for insurance I did not want, and was double charged ($164.71), and am now waiting for that to be removed from my credit card. The correct amount should have been only $64.71.
MATTHEWCANICE C.False information at this site
Enelio D.I was dissatisfied that I return the van with more gas then I was given since it took time for the van to read the appropriate amount of gas and I wasn't reimbursed.
Daniel B.Everything was excellent
ROBERTO P.Service representatives need to remember to tell renters about the No parkway rule
LAKAYA B.It will be nice to have 26 inch available
Heidy M.Very clean and confortable
Roxanna B.Keep hiring people like the once you have.
Bruce D.Van smelled awful inside.
claudia J.I would like to know the amount owed as soon as possible. I returned the truck almost two hours ago and the actual price is the most important part of this experience for me.
DENNIS D.Great service
Jose A.Nothing
Yvonne F.Uhual is commercial, can't use parkway and super close to a parkway. GPS kept sending me through there. Equipment was horrible broken gate wheel, needed lubricant and wheel replaced.
SANDY M.The staff were very helpful and friendly .
Kimberly Y. | Online Move InThe experiance was painless from the start. The ease of renting the equipment,the tech's attaching the trailer to the drop off of equipment
KEVINB M.More locations for pickup.
Adele M.Got charged unfairly for gas when I returned it the right way. Not right.
Ohacy F.The facility is worn, dirty and has exposed light fixtures. We were falsely informed that the units were climate controlled which is a lie the building doesn’t have air conditioning the place is like a sauna
MELANIE G. | Overall ExperienceThe employees were diligent and friendly and very professional. The truck I was given had I've 160,000 miles and drove like it . Also I had reserved , ordered an appliance dolly but there were none available when I picked up the truck.
Kevin L.The check in process is not as user-friendly
Malelosky R.Everything was exceptional just a little suggestion about the truck itself. I could not go more than 75mph on highway. That was disappointing. Sometimes you need to speed up to go around someone or even to get out of someone's way. Please remove this speed limitation from your trucks.
Faisal B.The young lady in the counter si very rude.
RUBEN L.The room was dirty, and the elevator broke down. We had to take the stairs
Lavern B. | Online Move InEasy going
Felicita M.They are lier and unprofessional
Taraneh H. | First ImpressionsGood
HERVEM L. | First ImpressionsPrices too high
LACHONE C. | Overall ExperienceThe staff at 155 Saw Mill/Yonkers are great. Friendly, knowledgeable, helpful especially Melanie who always has a smile. I highly recommend this clean facility.
Robin R. | Overall Experiencefrom the staff at your customer service desk to the facility itself...it was an outstanding experience! would highly recommend this location for all storage and moving needs!
Marcia Eugenia Z. | First ImpressionsThe new general manager is Amanda is great! The staff are friendly and professional. U-haul cares about its customers at this location by always communicating what's going with rates, and overall unit. I would definitely recommend this location.
Kim C. | Overall ExperienceThe staff are very professional.
Marian B. | Overall ExperienceAbsolutely great
Boyce L. | Overall ExperienceI was severally charged more than twice repeatedly despite despite raising a concern. Your system has been taking money from my account and I feel deeply bad about it. What happens to individuals who cannot detect such fraudulent activities with their account?
Chinweuba H. | Overall ExperienceGreat staff willing to excel and sale
Chinweuba H. | Overall ExperienceMy experience was great. My stuff was safe, clean and protected. I stored here for 3 years and yes I would recommend. ⭐️⭐️⭐️⭐️⭐️
Michelle R. | Overall ExperienceJulio employee there was more than exceptional. He made my move less stressful. You need more employees like him.
MIGDALIA S. | First ImpressionsThe staff at this location is very kind and helpful, we are customers at this location from a long time ago and we are used to their excellent customer service.
Milton E. | First ImpressionsThe team at this location is very nice and always available
ALFRED V. | First ImpressionsExcellent staff and friendly
Melany B. | First ImpressionsEverything was great except location.
TYNE F. | Overall ExperienceI value the uhaul service, I'm so pleased I will recommend to anyone wanting to use the service, thanks to all of the workers.
Bernice M. | Overall ExperienceThe staff was very helpful in showing me and my husband how to use the access card and showed us the appropriate cage to store our furniture.
JEANETTE ROSE W. | First ImpressionsHad some issues checking in my storage outside of office hours so I was forced to wait to the next day bit I was helped with a free extension which did make up for not being able to claim my reservation.
Angel M. | First ImpressionsSome of the questions above do not apply. I only called in to pay my bill. I was treated with respect and courtesy. The transaction was completed in a timely manner. Ms. Lacayo was friendly and very efficient.
ANA R. | First ImpressionsGreat customer service and it was so convenient having the storage unit and truck rental at same location.
Frank F. | Overall ExperienceI am emotionally happy that I the pleasure to be help by Ms. Emely and I will recommend to all my friends the good service and friendly service.
Yvette R. | First ImpressionsOnly certain floor had air conditioning so I’m wondering what happens to peoples stuff in storage unit if it’s hot on the floors especially if it’s supposed to be climate control other than that the staff was very professional and friendly
Cynthia m. | First ImpressionsThe staff were super friendly fast and efficient I appreciate all their help
Venee H. | First ImpressionsStaff was very helpful. After hours drop off was complex using the web over the phone. Took a while to figure out. I waited on hold for 30 minutes for help but never got helped. Eventually figured it out.
Marc P. | Overall ExperienceMelanie was fantastic. Efficient, knowledgeable, quick and great customer service (always with a big smile)!
Robin R. | First ImpressionsThe hours to access your unit are horrible. The price is to expensive. I found a cheaper location to store my things which also has pretty good security. Double the size of the unit for what I was paying here at uhaul for less money monthly. I also paid the rent for my unit here and moved out the following day, I feel like I should be refunded.
Brandon M. | Overall ExperienceThe clerk was very helpful.
Andrea C. | First ImpressionsExcellent service
Jorge C. | Overall ExperienceEveryone was helpful and pleasant especially mr.Louis very polite professional and accommodating great manager
Zaida Z. | Overall ExperienceEveryone from the office on Saw Mill River Road was more than helpful. The updates, and confermations were easy to fill out and be ready. Karina Diaz is a doll!
Anthony S. | First ImpressionsOverall great experience, I was a customer for over a year here. Like some storage, this one has bathrooms we can utilize. Great place to store your house hold goods, very safe and secure.
Hector A. | Overall ExperienceI am surprised thatvthe units have a net as a ceiling.
TANYA C. | First Impressions