El cliente no dejó un comentario.ANGEL H.
Customer Reviews for U-Haul Moving & Storage of Yonkers
Yonkers, NY 10701
(S Yonkers-Rte 9a)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Stephan C.
Check out instructions via website.SILIANAF S.
El cliente no dejó un comentario.PAULV A.
El cliente no dejó un comentario.lisset L.
Exelent customer service. Keep up the good workLUIS A V.
Listen to your customers don't assume what your customer wantsKENNY R.
When waiting for the trailer to be attached to my vehicle, I had to wait for almost 15 minutes before someone realized I was there. Other than that, customer service was great.Jonathan V.
El cliente no dejó un comentario.CESAR A M.
I returned the van with the exact gas amount I received it. Despite that i was charge $13. Of gas wich is absolutely unacceptable. I'm calling customer service for a refund, other wise i will not recommend uhaul to anyone, quite the contrary.RICARDO C.
El cliente no dejó un comentario.STEPHANIE M.
Very good services, thanks!MARYJ S.
Everyone was helpful and pleasant especially mr.Louis very polite professional and accommodating great managerZaida Z. | Overall Experience
They go above N beyond to help you outANIBAL JR R.
Have people with better attitude and not make mistakesJessika M.
Only 2pp checking renters in the morning on the first day of the month... resulting in a very long line ... waited 30 minutes to pick up my rentalROBERT FREDERICK Y.
None. Return was so easy, fast and convenuent.Manuel S.
Everyone from the office on Saw Mill River Road was more than helpful. The updates, and confermations were easy to fill out and be ready. Karina Diaz is a doll!Anthony S. | First Impressions
El cliente no dejó un comentario.CAROL R.
El cliente no dejó un comentario.FRANCISCOALBERTO P.
El cliente no dejó un comentario.CHARLENE B.
The van had an old smell. They need to clean more and disinfect. Need to wipe completely. Apart from that it was a good experience. GraciasHAROLD DEAN P.
Nothing excellent serviceJAVIER OMAR C.
El cliente no dejó un comentario.REYES A S.
El cliente no dejó un comentario.AZUANY Z G.
El cliente no dejó un comentario.JIMMY JR B.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.Michael F.
So far so goodLenin O.
El cliente no dejó un comentario.angel H.
Always accommodating polite friendly you guys are the best thank you so much you really know how to treat your customers!!!!PHILJOJOSE P.
Nothing. All employees were respectful, helpful, and it was overall a quick process.PHILIPV M.
El cliente no dejó un comentario.MIGUEL RODOLFO G.
I can't believe how great the staff is and Karina the manager is always there for me when I need Uhal they always help me with everything I need and I will always be using them for ever great work team keep up the amazing work you guys do !!!SHAUNC T.
El cliente no dejó un comentario.Aaron N.
Very helpful staff and professional.JEFFREY O.
El cliente no dejó un comentario.AMRA M.
Service was good the only thing that I could say is in my pick up I had to wait a little longer for a pick up truck and a hitch. That needs improvement over all good job. GraciasHUGOR D.
El cliente no dejó un comentario.GREGORY B.
El cliente no dejó un comentario.STEPHENSAMUEL H.
The Truck Which I rented had a stench of stale cigarette smoke and was very unpleasant to say the least throughout the entire ordeal.$39.99 a day + $149.00per mile is bullshit. So the truck i rented from you had 258970 miles on it so that would mean that your co has made some $385865.32 before rental charges and taxes and other administrative Bull Shit Even Before All the other charges holy shit what a great business plan. why didn't i think of that .Michael K.
Nice & EZ & the 2 girls that work at this location were pleasant & do a great jobNATALER A.
El cliente no dejó un comentario.ADRIAN O.
I was waiting 25 minutes ( 9:25 am) open late . My whole project was delayed . My crew lost 2 hours off working. The truck was low on gas . Please be professional and take care your customer. No more business with U-haulJuan L.
Very good customer service and handling. Will do it again.ASHWATHA B N.
They were busy at drop off so the staff promised to email receipt. It took a couple of phone and email follow-up inquiries to get it a day later. GM Karina was super helpful in getting that accomplished.Kevin F.
El cliente no dejó un comentario.JOSCELYNE ASHLEY D.
El cliente no dejó un comentario.GINA B.
Service with a smile.BILLIE E.
El cliente no dejó un comentario.Aaron B.
El cliente no dejó un comentario.COLINA M.
El cliente no dejó un comentario.Zaida Z. | First Impressions
Keep up the good work.The manager at this location is awesome.I believe her name is Caterina.Very pleasant and accommodating.MEHENNI Z.
El cliente no dejó un comentario.francis c. | Overall Experience
El cliente no dejó un comentario.ELIZABETH P.
El cliente no dejó un comentario.Dainara D.
thank for looking into the situation i had when delivering trailer back.Pedro M.
The customer service representative was a very professional and accommodating young woman. Thank you for the courtesy of your inviting personality âœŒðŸ½YOLANDAR B.
El cliente no dejó un comentario.Kevin P.
Everything goodYANC O.
El cliente no dejó un comentario.Jacqueline W. | Overall Experience
The pictures should allow you to zoom in. I really wasn't sure about the pictures to compare the truck toJUDITHRENEE H.
I didn't get the persons name who helped me, but he was very quick and efficient with my reservation. Explained things perfectly to me and checked me out quickly when I dropped off my vehicle! Thank you so much!ASHLEY INEZ M.
El cliente no dejó un comentario.JUSTINBRAYTON R.
The pick up trucks interior smelled heavily of cigarette smokeTHOMAS PETER R.
El cliente no dejó un comentario.FRANKF R.
El cliente no dejó un comentario.Iris D.
So far everything is perfect! Exceptional customer assistance and great property!! Deffinitly will stay with you guys!! Thank for everythingBRANDON L R.
You guys doing good so for have Ntn bad to say only goodBOB C.
Excellent service , there is no way to ask for better service. I made my reservation night before. Came at 7:50am next day. In like 10 min after I was on my way. Truck was in excellent shape. Almost new , definitely no way I can complaint. If I complaint I would be the crazyheaded because sometimes people always find a reason to complaint. And they don't look at themselves.Elmer P.
El cliente no dejó un comentario.PAQUITO G.
You need a space where your customer be able to no suffer from weather comdition... and have a space with more lights to take those picture for the trucksJuan S.
I had an amazing experience. My wait time was less than 10 minutes. Julio was very professional and charged exactly what I estimated. The best experience I had and would recommend this location to everyone. Thank you Julio for your professionalism and excellent customer service you provided.MARY KONIE K.
El cliente no dejó un comentario.Angela M.
El cliente no dejó un comentario.FISNIK B.
El cliente no dejó un comentario.Michael C.
My Ubox arrived intact and my property undamaged, (NY to NE) However It arrived 2 days late .And the delivery location was changed twice from the location I originally requested which was 1.7 miles from my house to a location that was 11.1 miles from my house . To a third and final location that was 23 miles from my house. This was done without notification or consent. Needless to say that the cost of renting a van to recover my property from the UBox was more expensive as you are charged by the mile and you must return the van with the same amount of gas as you received it with. I am not a happy camper.Howard B.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Michelle C. | Overall Experience
Good customer service.KEISHA M.
Give me some free mileageAL C.
Keep it up you guys are best. ThanksJOSE H.
Good workCLEMENTK O.
El cliente no dejó un comentario.GARYO D P.
Very helpful staff.DANIEL A.
El cliente no dejó un comentario.Mary V.
Excellent serviceRamon H.
El cliente no dejó un comentario.Erjon V.
great costumer serviceMARCIA ALTA GRAC A.
El cliente no dejó un comentario.kristian C.
El cliente no dejó un comentario.PAULV A.
I was severely overcharged and told I would get refunded a portion and did not.Malikia M.
Overall great experience, I was a customer for over a year here. Like some storage, this one has bathrooms we can utilize. Great place to store your house hold goods, very safe and secure.Hector A. | Overall Experience
El cliente no dejó un comentario.JAMES L B.
When I dropped off the van the costumer service was terrible because the person don't want to give me any proof that I returned it! Only told me that I will receive a message letter when they check the van! But I returned before 5 pm and now I check my invoice and charge me $20 dollar fee ! So that is inaceptable! Plus that when I try to talk with someone anybody help me to resolve this situation. I am really bad about that! Poor costumer service and charge me extra fee that don't apply to my contract. And you can check the video cam at the time when I was in the location returning the vanANDRES F.
I am surprised thatvthe units have a net as a ceiling.TANYA C. | First Impressions
Had 1 issue on pick-up. The vehicle was on E for gas. I didn't catch it when I drove out, and had "approved" 1/4 tank without looking, but I had to stop at the first gas station I saw.STEVEN G.
Employees disputes are poorly handled -primarily because management is either unavailable or completely disengaged regarding customer concerns. There is simply no incentive for the employees to perform basic tasks such as closing an account or printing a receipt. They don't care; care being the operative word. I would never use Uhaul again or recommend someone else.david c. | Overall Experience
Thank you for the great service, your perfect smile. Thank you very much.JUANA M.
Great service, thank you.JUANA M.
El cliente no dejó un comentario.JASONJAMES T.
El cliente no dejó un comentario.CHERYL T. | Overall Experience
El cliente no dejó un comentario.LUANNEM M.
The staff were really nice and polite. From Pick up to drop off. GraciasDAVIDM C.
Staff could be a little more enthusiastic, bright and upbeatAaron F.
AAA +++ Service, Even one of the employees that park the trucks, went out of his way to help me finish the pick up process after hours. Manager is on point as she called to help me handle a little situation that i was going through I was stranded in a snowstorm. Keep up the good work. Makes a Company stronger in reliable.David P.
El cliente no dejó un comentario.CHARLESSTEPHEN B.
It was extremely difficult picking up my uhaul. Too many security questions being asked WHEN I GOT THERE. This should have been done when I placed my reservation.Fabian G.
El cliente no dejó un comentario.Ivan H.
Self-checkout didn't work. Billing discrepancies.PRINCEH D.
El cliente no dejó un comentario.Charmaine W. | First Impressions
El cliente no dejó un comentario.LOUIS J JR T. | Overall Experience
Thanks for U-Haul's understanding regarding difficulty in paying storage facility charges on time.Robert G. | First Impressions
Karina Diaz was the absolute best! Had it not been for her things would have been disastrous! My only regret is that I was not aware that I could have been associated with her from the beginning of problems that could have been avoided, like my unit being damaged by water. Instead I depended on other workers that promised to attend to the problem and did not! She is a "Gem" though. Would not recommend anyone I know unless they had direct access to her.Sheryll P W. | Overall Experience
The young woman that helped me was professional and answered all of my questions.Tydishe C. | First Impressions
This branch is better organized than the Homefield location. They put a little red sticker on my card that had my unit number. Nice touch. They look like they take covid seriously with barriers and the charge card units 6 feet away from the staff. I really liked the Yonkers location. At Homefield I've had to go to in 6x to fix my card. I hope the 7th time is a charm. Staff allowed a customer to stay in store without a mask yesterday. Horrible. Please get the Homefield location to take covid more seriously there is a rise coming. And help them with workflow regarding fixing swipe cards. A customer should not have to go back 6x to get the same issue fixed. The Yonkers location has their act together.jennifer k. | First Impressions
I had 2 storage units, one for 3 years and the other for 5 years or longer. The facility was ok as far as cleanliness. Could do a better job with extermination- vermin and insects. After emptying my unit, I found mouse droppings in boxes. The elevator was broken for several days which was a huge inconvenience and no compensation was offered. I had to walk up the stairs with furniture. I would not recommend this facility. The rates increase consistently every year and you're at their mercy.SELENA R. | Overall Experience
El cliente no dejó un comentario.adam g. | Overall Experience
El cliente no dejó un comentario.ovie l. | First Impressions
I was waiting for over twenty minutes for the on site staff to open the unit I just purchased. When I called the front desk, this kid had apparently forgot all together, then tries to give me an attitude about the fact that I was calling him out on his unprofessionalism.adam g. | First Impressions
Unit was big enough and helpful but I was located on the second floor and it was extremely hot. Zero AC. That def needs to be adjusted n fixed. Because I was sweating a lot while moving in n same as for moving out.SOPHIE C. | Overall Experience
El cliente no dejó un comentario.Micheal B. | Overall Experience
I travel 48 states and yonkers franchise appear disconnected from 47 of them . I'm not sure if its policy but in one instance yonkers is doing their own thing . Overall thank you for the time we shared . ( at least correspond w/ your bro franchise in chicago ).KEITH H. | Overall Experience
Person at front looked like they didn’t want to be ther it took two days to get the lock off my door and the room had to be changedChristopher P. | First Impressions
El cliente no dejó un comentario.Alex l. | Overall Experience
Storage unit area was extremely hot. AC was not put on or it was broken. Staff was made Aware n he told me. He doesn't control that. I think staff needs to know who to contact if it's too hot in the storage area.SOPHIE C. | First Impressions
El cliente no dejó un comentario.CHRISTINE C. | Overall Experience
GraciasAngel F. | Overall Experience
El cliente no dejó un comentario.Russell K. | First Impressions
I really love this place. The workers were very friendly and very patient. It was clean inside as well as the out and to me that is a pluskeith M. | Overall Experience
I've had many problems with this place. Its hard to get staff on the phone and if you do get them on the phone, its because they are calling you because you're late on a payment. They'll keep calling back to back till you pick up when they want their money. I've been a customer for years and several times they've done repairs or upgrades and had debris from the ceiling fall all into my unit. I paid my unit late once and they left their lock on my unit for 3 weeks. They charge a "maintenance fee" for cleaning the storage facility but some how debris always made its way in my unit. Especially when they installed the new air units on my floor. This is also not a 24hr access storage facility.RICHARD L. | Overall Experience
I was not given a copy of my contract. I was not informed that the elevator was not in service which was a huge inconvenience.Naiyma P. | First Impressions
El cliente no dejó un comentario.jose l. | Overall Experience
Probably the best storage facility I have ever been toTimothy J. | Overall Experience
All over positive experience!Debra F. | Overall Experience
Staff and services provided were excellent!!KRISTIN K. | Overall Experience
Roberto and his team were fantastic: incredibly efficient, smart, generous and masters of the art. I was very very pleased with my service. Thank you, Team!Natahalie W. | First Impressions
Thank you for your service. I had my storage unit for many years and felt safe and confident that my belongings were secure. However, the facility had a bit of a rodent problem. Very frustrating.JOSEPH H. | Overall Experience
Cobten un deposito para que puedan cobrar los dias extras y los millajes.ya no se va a cojer ningun truck debido al alto cobro de dinero que cobraronIvan R. | First Impressions
I rented space at this facility for over 25 years even though there were other facilities nearby, both U-Haul and others. I moved out of state and this location was no longer convenient for me.SLAWOMIR S M. | Overall Experience
Unfortunately,there were a few factors for changing to another company:ever increasing prices & bad customer service from what seems to be a staff of kids w/poor people skills. Level the elevator!MONICA A. | Overall Experience
I wish to thank the staff at u-haul for the fantastic service they have provided over the years, in person or over the phone. I will continue to use u-haul for all moving and storage needs! Thank YouSIDNEY G. | Overall Experience
It was awesomeChristina l. | Overall Experience
We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...WANDA R. | Overall Experience
At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phoneCHERYL T. | First Impressions
Great customer service, informative and courteousLucila T. | First Impressions
The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!iris m. | Overall Experience
The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!iris m. | First Impressions
Thank you for protecting & housing my things.Ian P. | Overall Experience
My free storage should've been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!cristina t. | First Impressions
The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.MELISSA H. | Overall Experience
Lazy staff. Staff would not care about the customer. Worst staff i ever seen.Yamil S. | Overall Experience
Later hours until 9 should be added 2 days during the week and more hours on SundayValerie R. | Overall Experience
Helpful and courteous staff.Robert V. | First Impressions
Belongings destroyed by mice and water damage.PATRICK W. | Overall Experience
Buenovictor e. | Overall Experience
OkRavon R. | Overall Experience
Excellent Staff and facilityKhalil H. | Overall Experience
Weekends Friday to Sunday should be late if not 24hrs and ur pricing us offRashawna H. | Overall Experience
Nice JobDorian H. | Overall Experience
customer service can be improve - some are friendly, some are notESTER A. | Overall Experience
Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad eitherRashawna H. | Overall Experience
NDMICHELLE W. | Overall Experience
Great customer service a really good experienceJacqueline M. | Overall Experience
Safe secure and convienentPaula F. | Overall Experience
Location is easy to get to. Facility was always clean and staff friendly.Pioneer R. | Overall Experience
Unhelpful staff, very few carts for getting stuff out.Carolyn M. | Overall Experience
My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.Jeanne R. | Reservación
Very ProfessionalPEDRO R. | Overall Experience
It is not air conditionedPioneer R. | Reservación
NaBILL L. | Overall Experience
there are ways today to screen people and make sure they don't miss-use the space (sleep over etc.) so that regular users won't have to pay for after hour access or get stuck coz it ain't working.Gate Service N. | Overall Experience
Facility clean and well kept... just had a difficult time getting in access was always denied on my entry card, which made it annoying when all o wanted to do was get in and get out!! WRichard C. | Overall Experience
Good place to store your things. Easy to get to off the Saw Mill Parkway.JASON T. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!